Pursuing perfect service :: using a practical approach to lea[r]n Six Sigma to improve the customer experience and reduce costs in service industries /
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Chelsea, MI :
MCS Media,
©2011.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes index. |
| Beschreibung: | 1 online resource (xxi, 520 pages) : illustrations (some color) |
| ISBN: | 9781461904359 1461904358 |
Internformat
MARC
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|---|---|---|---|
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| 008 | 120327s2011 miua o 001 0 eng d | ||
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| 020 | |a 9781461904359 |q (electronic bk.) | ||
| 020 | |a 1461904358 |q (electronic bk.) | ||
| 020 | |z 9781450766333 | ||
| 020 | |z 1450766331 | ||
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| 100 | 1 | |a Ptacek, Rob. | |
| 245 | 1 | 0 | |a Pursuing perfect service : |b using a practical approach to lea[r]n Six Sigma to improve the customer experience and reduce costs in service industries / |c Rob Ptacek and Jaideep Motwani. |
| 260 | |a Chelsea, MI : |b MCS Media, |c ©2011. | ||
| 300 | |a 1 online resource (xxi, 520 pages) : |b illustrations (some color) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 500 | |a Includes index. | ||
| 588 | 0 | |a Print version record. | |
| 650 | 0 | |a Total quality management. |0 http://id.loc.gov/authorities/subjects/sh91000952 | |
| 650 | 0 | |a Six sigma (Quality control standard) |0 http://id.loc.gov/authorities/subjects/sh2002000565 | |
| 650 | 2 | |a Total Quality Management |0 https://id.nlm.nih.gov/mesh/D017749 | |
| 650 | 6 | |a Qualité totale. | |
| 650 | 6 | |a Six Sigma. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Quality Control. |2 bisacsh | |
| 650 | 7 | |a TECHNOLOGY & ENGINEERING |x Quality Control. |2 bisacsh | |
| 650 | 7 | |a Six sigma (Quality control standard) |2 fast | |
| 650 | 7 | |a Total quality management |2 fast | |
| 700 | 1 | |a Motwani, Jaideep. |0 http://id.loc.gov/authorities/names/n95021421 | |
| 758 | |i has work: |a Pursuing perfect service (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGJFdg6W6j6P4wJbthdfbd |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
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Datensatz im Suchindex
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| _version_ | 1816796903818395649 |
| adam_text | |
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| author | Ptacek, Rob |
| author2 | Motwani, Jaideep |
| author2_role | |
| author2_variant | j m jm |
| author_GND | http://id.loc.gov/authorities/names/n95021421 |
| author_facet | Ptacek, Rob Motwani, Jaideep |
| author_role | |
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| dewey-full | 658.5/62 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
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| dewey-search | 658.5/62 |
| dewey-sort | 3658.5 262 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| isbn | 9781461904359 1461904358 |
| language | English |
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| spelling | Ptacek, Rob. Pursuing perfect service : using a practical approach to lea[r]n Six Sigma to improve the customer experience and reduce costs in service industries / Rob Ptacek and Jaideep Motwani. Chelsea, MI : MCS Media, ©2011. 1 online resource (xxi, 520 pages) : illustrations (some color) text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes index. Print version record. Total quality management. http://id.loc.gov/authorities/subjects/sh91000952 Six sigma (Quality control standard) http://id.loc.gov/authorities/subjects/sh2002000565 Total Quality Management https://id.nlm.nih.gov/mesh/D017749 Qualité totale. Six Sigma. BUSINESS & ECONOMICS Quality Control. bisacsh TECHNOLOGY & ENGINEERING Quality Control. bisacsh Six sigma (Quality control standard) fast Total quality management fast Motwani, Jaideep. http://id.loc.gov/authorities/names/n95021421 has work: Pursuing perfect service (Text) https://id.oclc.org/worldcat/entity/E39PCGJFdg6W6j6P4wJbthdfbd https://id.oclc.org/worldcat/ontology/hasWork Print version: Ptacek, Rob. Pursuing perfect service. Chelsea, MI : MCS Media, ©2011 9781450766333 (OCoLC)760312907 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=441003 Volltext |
| spellingShingle | Ptacek, Rob Pursuing perfect service : using a practical approach to lea[r]n Six Sigma to improve the customer experience and reduce costs in service industries / Total quality management. http://id.loc.gov/authorities/subjects/sh91000952 Six sigma (Quality control standard) http://id.loc.gov/authorities/subjects/sh2002000565 Total Quality Management https://id.nlm.nih.gov/mesh/D017749 Qualité totale. Six Sigma. BUSINESS & ECONOMICS Quality Control. bisacsh TECHNOLOGY & ENGINEERING Quality Control. bisacsh Six sigma (Quality control standard) fast Total quality management fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh91000952 http://id.loc.gov/authorities/subjects/sh2002000565 https://id.nlm.nih.gov/mesh/D017749 |
| title | Pursuing perfect service : using a practical approach to lea[r]n Six Sigma to improve the customer experience and reduce costs in service industries / |
| title_auth | Pursuing perfect service : using a practical approach to lea[r]n Six Sigma to improve the customer experience and reduce costs in service industries / |
| title_exact_search | Pursuing perfect service : using a practical approach to lea[r]n Six Sigma to improve the customer experience and reduce costs in service industries / |
| title_full | Pursuing perfect service : using a practical approach to lea[r]n Six Sigma to improve the customer experience and reduce costs in service industries / Rob Ptacek and Jaideep Motwani. |
| title_fullStr | Pursuing perfect service : using a practical approach to lea[r]n Six Sigma to improve the customer experience and reduce costs in service industries / Rob Ptacek and Jaideep Motwani. |
| title_full_unstemmed | Pursuing perfect service : using a practical approach to lea[r]n Six Sigma to improve the customer experience and reduce costs in service industries / Rob Ptacek and Jaideep Motwani. |
| title_short | Pursuing perfect service : |
| title_sort | pursuing perfect service using a practical approach to lea r n six sigma to improve the customer experience and reduce costs in service industries |
| title_sub | using a practical approach to lea[r]n Six Sigma to improve the customer experience and reduce costs in service industries / |
| topic | Total quality management. http://id.loc.gov/authorities/subjects/sh91000952 Six sigma (Quality control standard) http://id.loc.gov/authorities/subjects/sh2002000565 Total Quality Management https://id.nlm.nih.gov/mesh/D017749 Qualité totale. Six Sigma. BUSINESS & ECONOMICS Quality Control. bisacsh TECHNOLOGY & ENGINEERING Quality Control. bisacsh Six sigma (Quality control standard) fast Total quality management fast |
| topic_facet | Total quality management. Six sigma (Quality control standard) Total Quality Management Qualité totale. Six Sigma. BUSINESS & ECONOMICS Quality Control. TECHNOLOGY & ENGINEERING Quality Control. Total quality management |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=441003 |
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