42 rules for outsourcing your call center :: best practices for outsourcing call center planning, operations and management /
Annotation
Gespeichert in:
1. Verfasser: | |
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Format: | Elektronisch E-Book |
Sprache: | English |
Veröffentlicht: |
Cupertino, CA :
Super Star Press,
©2011.
|
Schriftenreihe: | 42 rules series
|
Schlagworte: | |
Online-Zugang: | Volltext |
Zusammenfassung: | Annotation |
Beschreibung: | Title from PDF title page (viewed on Jan. 19, 2012). |
Beschreibung: | 1 online resource (x, 126 pages). |
Bibliographie: | Includes bibliographical references (pages 116-119). |
ISBN: | 9781607730699 1607730693 |
Internformat
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504 | |a Includes bibliographical references (pages 116-119). | ||
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650 | 0 | |a Call centers |z United States |x Management. | |
650 | 0 | |a Contracting out |z United States. | |
650 | 0 | |a Customer services |z United States. | |
650 | 6 | |a Centres d'appels (Affaires) |z États-Unis |x Gestion. | |
650 | 6 | |a Impartition |z États-Unis. | |
650 | 6 | |a Service à la clientèle |z États-Unis. | |
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650 | 7 | |a Call centers |x Management |2 fast | |
650 | 7 | |a Contracting out |2 fast | |
650 | 7 | |a Customer services |2 fast | |
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Datensatz im Suchindex
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adam_text | |
any_adam_object | |
author | Best, Geoffrey A. |
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author_role | |
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building | Verbundindex |
bvnumber | localFWS |
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collection | ZDB-4-EBU |
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dewey-hundreds | 300 - Social sciences |
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dewey-raw | 384 |
dewey-search | 384 |
dewey-sort | 3384 |
dewey-tens | 380 - Commerce, communications, transportation |
discipline | Wirtschaftswissenschaften |
format | Electronic eBook |
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language | English |
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series2 | 42 rules series |
spelling | Best, Geoffrey A. 42 rules for outsourcing your call center : best practices for outsourcing call center planning, operations and management / by Geoffrey A. Best. Forty-two rules for outsourcing your call center Cupertino, CA : Super Star Press, ©2011. 1 online resource (x, 126 pages). text txt rdacontent computer c rdamedia online resource cr rdacarrier 42 rules series Title from PDF title page (viewed on Jan. 19, 2012). Includes bibliographical references (pages 116-119). Annotation A foundation for anyone considering outsourcing their call center, this volume provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization. Call centers United States Management. Contracting out United States. Customer services United States. Centres d'appels (Affaires) États-Unis Gestion. Impartition États-Unis. Service à la clientèle États-Unis. BUSINESS & ECONOMICS Industries Media & Communications. bisacsh TECHNOLOGY & ENGINEERING Telecommunications. bisacsh Call centers Management fast Contracting out fast Customer services fast United States fast https://id.oclc.org/worldcat/entity/E39PBJtxgQXMWqmjMjjwXRHgrq has work: 42 rules for outsourcing your call center (Text) https://id.oclc.org/worldcat/entity/E39PD3wxGwjJcDYYP7vJKMtpCP https://id.oclc.org/worldcat/ontology/hasWork Print version: Best, Geoffrey A. 42 rules for outsourcing your call center. Cupertino, CA : Super Star Press, ©2011 (DLC) 2011936233 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=408259 Volltext |
spellingShingle | Best, Geoffrey A. 42 rules for outsourcing your call center : best practices for outsourcing call center planning, operations and management / Call centers United States Management. Contracting out United States. Customer services United States. Centres d'appels (Affaires) États-Unis Gestion. Impartition États-Unis. Service à la clientèle États-Unis. BUSINESS & ECONOMICS Industries Media & Communications. bisacsh TECHNOLOGY & ENGINEERING Telecommunications. bisacsh Call centers Management fast Contracting out fast Customer services fast |
title | 42 rules for outsourcing your call center : best practices for outsourcing call center planning, operations and management / |
title_alt | Forty-two rules for outsourcing your call center |
title_auth | 42 rules for outsourcing your call center : best practices for outsourcing call center planning, operations and management / |
title_exact_search | 42 rules for outsourcing your call center : best practices for outsourcing call center planning, operations and management / |
title_full | 42 rules for outsourcing your call center : best practices for outsourcing call center planning, operations and management / by Geoffrey A. Best. |
title_fullStr | 42 rules for outsourcing your call center : best practices for outsourcing call center planning, operations and management / by Geoffrey A. Best. |
title_full_unstemmed | 42 rules for outsourcing your call center : best practices for outsourcing call center planning, operations and management / by Geoffrey A. Best. |
title_short | 42 rules for outsourcing your call center : |
title_sort | 42 rules for outsourcing your call center best practices for outsourcing call center planning operations and management |
title_sub | best practices for outsourcing call center planning, operations and management / |
topic | Call centers United States Management. Contracting out United States. Customer services United States. Centres d'appels (Affaires) États-Unis Gestion. Impartition États-Unis. Service à la clientèle États-Unis. BUSINESS & ECONOMICS Industries Media & Communications. bisacsh TECHNOLOGY & ENGINEERING Telecommunications. bisacsh Call centers Management fast Contracting out fast Customer services fast |
topic_facet | Call centers United States Management. Contracting out United States. Customer services United States. Centres d'appels (Affaires) États-Unis Gestion. Impartition États-Unis. Service à la clientèle États-Unis. BUSINESS & ECONOMICS Industries Media & Communications. TECHNOLOGY & ENGINEERING Telecommunications. Call centers Management Contracting out Customer services United States |
url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=408259 |
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