Smiling down the line :: info-service work in the global economy /
Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Toronto [Ont.] :
University of Toronto Press,
©2009
|
| Schriftenreihe: | Studies in comparative political economy and public policy.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. |
| Beschreibung: | 1 online resource (xii, 326 pages). |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9781442697850 1442697857 1442609818 9781442609815 |
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| 245 | 1 | 0 | |a Smiling down the line : |b info-service work in the global economy / |c Bob Russell. |
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| 300 | |a 1 online resource (xii, 326 pages). | ||
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| 504 | |a Includes bibliographical references and index. | ||
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| 520 | |a Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. | ||
| 650 | 0 | |a Call center agents |x Employment. | |
| 650 | 0 | |a Call center agents |x Social conditions. | |
| 650 | 0 | |a Call centers |x Management. | |
| 650 | 6 | |a Agents de centre d'appels |x Travail. | |
| 650 | 6 | |a Agents de centre d'appels |x Conditions sociales. | |
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| 650 | 7 | |a Call centers |x Management |2 fast | |
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| contents | New workplaces : the call centre -- The call-centre case studies -- Making a new occupation -- The call-centre labour process (1) : the division of labour, work effort, and job skill -- The call-centre labour process (2) : technological selection and the means of communication in info-service work -- HRM and call-centres : culture and identities -- Globalizing info-service work : outsourcing to India -- Discontent, resistance, and organizing in info-service work. |
| ctrlnum | (OCoLC)759157417 |
| dewey-full | 331.2/041658812 |
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| dewey-ones | 331 - Labor economics |
| dewey-raw | 331.2/041658812 |
| dewey-search | 331.2/041658812 |
| dewey-sort | 3331.2 841658812 |
| dewey-tens | 330 - Economics |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| indexdate | 2024-11-26T14:49:03Z |
| institution | BVB |
| isbn | 9781442697850 1442697857 1442609818 9781442609815 |
| language | English |
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| physical | 1 online resource (xii, 326 pages). |
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| publishDate | 2009 |
| publishDateSearch | 2009 |
| publishDateSort | 2009 |
| publisher | University of Toronto Press, |
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| series | Studies in comparative political economy and public policy. |
| series2 | Studies in comparative political economy and public policy |
| spelling | Russell, Bob, 1950- author https://id.oclc.org/worldcat/entity/E39PCjy6CDkQyGPwXPYqKF9mtX http://id.loc.gov/authorities/names/n85054207 Smiling down the line : info-service work in the global economy / Bob Russell. Toronto [Ont.] : University of Toronto Press, ©2009 (Saint-Lazare, Quebec : Canadian Electronic Library, 2010) 1 online resource (xii, 326 pages). text txt rdacontent computer c rdamedia online resource cr rdacarrier data file Studies in comparative political economy and public policy Includes bibliographical references and index. New workplaces : the call centre -- The call-centre case studies -- Making a new occupation -- The call-centre labour process (1) : the division of labour, work effort, and job skill -- The call-centre labour process (2) : technological selection and the means of communication in info-service work -- HRM and call-centres : culture and identities -- Globalizing info-service work : outsourcing to India -- Discontent, resistance, and organizing in info-service work. Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed. Call center agents Employment. Call center agents Social conditions. Call centers Management. Agents de centre d'appels Travail. Agents de centre d'appels Conditions sociales. Centres d'appels (Affaires) Gestion. BUSINESS & ECONOMICS Industries Media & Communications. bisacsh BUSINESS & ECONOMICS Labor. bisacsh POLITICAL SCIENCE Labor & Industrial Relations. bisacsh Call centers Management fast Print version: 9781442639942 Studies in comparative political economy and public policy. http://id.loc.gov/authorities/names/no97006306 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=682618 Volltext |
| spellingShingle | Russell, Bob, 1950- Smiling down the line : info-service work in the global economy / Studies in comparative political economy and public policy. New workplaces : the call centre -- The call-centre case studies -- Making a new occupation -- The call-centre labour process (1) : the division of labour, work effort, and job skill -- The call-centre labour process (2) : technological selection and the means of communication in info-service work -- HRM and call-centres : culture and identities -- Globalizing info-service work : outsourcing to India -- Discontent, resistance, and organizing in info-service work. Call center agents Employment. Call center agents Social conditions. Call centers Management. Agents de centre d'appels Travail. Agents de centre d'appels Conditions sociales. Centres d'appels (Affaires) Gestion. BUSINESS & ECONOMICS Industries Media & Communications. bisacsh BUSINESS & ECONOMICS Labor. bisacsh POLITICAL SCIENCE Labor & Industrial Relations. bisacsh Call centers Management fast |
| title | Smiling down the line : info-service work in the global economy / |
| title_auth | Smiling down the line : info-service work in the global economy / |
| title_exact_search | Smiling down the line : info-service work in the global economy / |
| title_full | Smiling down the line : info-service work in the global economy / Bob Russell. |
| title_fullStr | Smiling down the line : info-service work in the global economy / Bob Russell. |
| title_full_unstemmed | Smiling down the line : info-service work in the global economy / Bob Russell. |
| title_short | Smiling down the line : |
| title_sort | smiling down the line info service work in the global economy |
| title_sub | info-service work in the global economy / |
| topic | Call center agents Employment. Call center agents Social conditions. Call centers Management. Agents de centre d'appels Travail. Agents de centre d'appels Conditions sociales. Centres d'appels (Affaires) Gestion. BUSINESS & ECONOMICS Industries Media & Communications. bisacsh BUSINESS & ECONOMICS Labor. bisacsh POLITICAL SCIENCE Labor & Industrial Relations. bisacsh Call centers Management fast |
| topic_facet | Call center agents Employment. Call center agents Social conditions. Call centers Management. Agents de centre d'appels Travail. Agents de centre d'appels Conditions sociales. Centres d'appels (Affaires) Gestion. BUSINESS & ECONOMICS Industries Media & Communications. BUSINESS & ECONOMICS Labor. POLITICAL SCIENCE Labor & Industrial Relations. Call centers Management |
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