Mediated business interactions :: intercultural communication between speakers of Spanish /
This is the first monograph to examine mediated business interaction in Spanish. It focuses on communication between native speakers of Spanish from different Spanish-speaking countries with a view to informing our understanding of intercultural communication in a contemporary business environment....
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Edinburgh :
Edinburgh University Press,
2011.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | This is the first monograph to examine mediated business interaction in Spanish. It focuses on communication between native speakers of Spanish from different Spanish-speaking countries with a view to informing our understanding of intercultural communication in a contemporary business environment. Using elements of pragmatics with tools from conversation analysis, the book examines the various activities that telephone conversationalists engage in to supply and demand a service over the phone through the mediational means of Spanish by addressing the following questions. Do speakers of Spanish display similar communicative practices as those observed in other languages when requesting and being offered a service over the phone? Do specifically located activities such as the call openings and closings display similar coordination and ritualisation as that observed in other languages? Does the language seen as a cultural tool reflect a different orientation towards such activities? What strategies do telephone agents and (prospective) clients employ to obtain a sale and either procure the best value for money or obviate it, respectively? And, what role does intercultural communication play in the construction of these practices? |
| Beschreibung: | 1 online resource ([viii], 200 pages) : illustrations |
| Bibliographie: | Includes bibliographical references (pages 189-194) and index. |
| ISBN: | 9780748637218 0748637214 9780748688876 0748688870 0748651551 9780748651559 1283252716 9781283252713 9786613252715 6613252719 |
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| 245 | 1 | 0 | |a Mediated business interactions : |b intercultural communication between speakers of Spanish / |c Rosina Márquez Reiter. |
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| 505 | 0 | |a Cover; Copyright; Contents; Acknowledgements; Figures; 1 Introduction; 2 Methodology; 3 Openings; 4 The Negotiation of the Business Exchange; 5 Closings; 6 Some Final Reflections: Towards an Understanding of Intercultural Communication in Spanish; Appendix: Transcription Conventions; References; Index | |
| 520 | |a This is the first monograph to examine mediated business interaction in Spanish. It focuses on communication between native speakers of Spanish from different Spanish-speaking countries with a view to informing our understanding of intercultural communication in a contemporary business environment. Using elements of pragmatics with tools from conversation analysis, the book examines the various activities that telephone conversationalists engage in to supply and demand a service over the phone through the mediational means of Spanish by addressing the following questions. Do speakers of Spanish display similar communicative practices as those observed in other languages when requesting and being offered a service over the phone? Do specifically located activities such as the call openings and closings display similar coordination and ritualisation as that observed in other languages? Does the language seen as a cultural tool reflect a different orientation towards such activities? What strategies do telephone agents and (prospective) clients employ to obtain a sale and either procure the best value for money or obviate it, respectively? And, what role does intercultural communication play in the construction of these practices? | ||
| 546 | |a English. | ||
| 650 | 0 | |a Business communication |v Cross-cultural studies. | |
| 650 | 6 | |a Communication dans l'entreprise |v Études transculturelles. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Business Communication |x General. |2 bisacsh | |
| 650 | 7 | |a LANGUAGE ARTS & DISCIPLINES |x Linguistics |x General. |2 bisacsh | |
| 650 | 7 | |a Business communication |2 fast | |
| 655 | 7 | |a Cross-cultural studies |2 fast | |
| 758 | |i has work: |a Mediated business interactions (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGyKRXHqb6J7BJ7yk8gvVC |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Márquez-Reiter, Rosina. |t Mediated business interactions. |d Edinburgh : Edinburgh University Press, 2011 |z 0748637206 |w (OCoLC)690539669 |
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| author | Márquez-Reiter, Rosina |
| author_GND | http://id.loc.gov/authorities/names/n00042680 |
| author_facet | Márquez-Reiter, Rosina |
| author_role | |
| author_sort | Márquez-Reiter, Rosina |
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| callnumber-first | H - Social Science |
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| callnumber-raw | HF5718 .R458 2011eb |
| callnumber-search | HF5718 .R458 2011eb |
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| collection | ZDB-4-EBU |
| contents | Cover; Copyright; Contents; Acknowledgements; Figures; 1 Introduction; 2 Methodology; 3 Openings; 4 The Negotiation of the Business Exchange; 5 Closings; 6 Some Final Reflections: Towards an Understanding of Intercultural Communication in Spanish; Appendix: Transcription Conventions; References; Index |
| ctrlnum | (OCoLC)755006161 |
| dewey-full | 658.4/5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/5 |
| dewey-search | 658.4/5 |
| dewey-sort | 3658.4 15 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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What strategies do telephone agents and (prospective) clients employ to obtain a sale and either procure the best value for money or obviate it, respectively? 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| genre | Cross-cultural studies fast |
| genre_facet | Cross-cultural studies |
| id | ZDB-4-EBU-ocn755006161 |
| illustrated | Illustrated |
| indexdate | 2024-11-26T14:49:03Z |
| institution | BVB |
| isbn | 9780748637218 0748637214 9780748688876 0748688870 0748651551 9780748651559 1283252716 9781283252713 9786613252715 6613252719 |
| language | English |
| oclc_num | 755006161 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource ([viii], 200 pages) : illustrations |
| psigel | ZDB-4-EBU |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | Edinburgh University Press, |
| record_format | marc |
| spelling | Márquez-Reiter, Rosina. http://id.loc.gov/authorities/names/n00042680 Mediated business interactions : intercultural communication between speakers of Spanish / Rosina Márquez Reiter. Edinburgh : Edinburgh University Press, 2011. 1 online resource ([viii], 200 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier polychrome. rdacc http://rdaregistry.info/termList/RDAColourContent/1003 data file Includes bibliographical references (pages 189-194) and index. Print version record. Cover; Copyright; Contents; Acknowledgements; Figures; 1 Introduction; 2 Methodology; 3 Openings; 4 The Negotiation of the Business Exchange; 5 Closings; 6 Some Final Reflections: Towards an Understanding of Intercultural Communication in Spanish; Appendix: Transcription Conventions; References; Index This is the first monograph to examine mediated business interaction in Spanish. It focuses on communication between native speakers of Spanish from different Spanish-speaking countries with a view to informing our understanding of intercultural communication in a contemporary business environment. Using elements of pragmatics with tools from conversation analysis, the book examines the various activities that telephone conversationalists engage in to supply and demand a service over the phone through the mediational means of Spanish by addressing the following questions. Do speakers of Spanish display similar communicative practices as those observed in other languages when requesting and being offered a service over the phone? Do specifically located activities such as the call openings and closings display similar coordination and ritualisation as that observed in other languages? Does the language seen as a cultural tool reflect a different orientation towards such activities? What strategies do telephone agents and (prospective) clients employ to obtain a sale and either procure the best value for money or obviate it, respectively? And, what role does intercultural communication play in the construction of these practices? English. Business communication Cross-cultural studies. Communication dans l'entreprise Études transculturelles. BUSINESS & ECONOMICS Business Communication General. bisacsh LANGUAGE ARTS & DISCIPLINES Linguistics General. bisacsh Business communication fast Cross-cultural studies fast has work: Mediated business interactions (Text) https://id.oclc.org/worldcat/entity/E39PCGyKRXHqb6J7BJ7yk8gvVC https://id.oclc.org/worldcat/ontology/hasWork Print version: Márquez-Reiter, Rosina. Mediated business interactions. Edinburgh : Edinburgh University Press, 2011 0748637206 (OCoLC)690539669 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=386919 Volltext |
| spellingShingle | Márquez-Reiter, Rosina Mediated business interactions : intercultural communication between speakers of Spanish / Cover; Copyright; Contents; Acknowledgements; Figures; 1 Introduction; 2 Methodology; 3 Openings; 4 The Negotiation of the Business Exchange; 5 Closings; 6 Some Final Reflections: Towards an Understanding of Intercultural Communication in Spanish; Appendix: Transcription Conventions; References; Index Business communication Cross-cultural studies. Communication dans l'entreprise Études transculturelles. BUSINESS & ECONOMICS Business Communication General. bisacsh LANGUAGE ARTS & DISCIPLINES Linguistics General. bisacsh Business communication fast |
| title | Mediated business interactions : intercultural communication between speakers of Spanish / |
| title_auth | Mediated business interactions : intercultural communication between speakers of Spanish / |
| title_exact_search | Mediated business interactions : intercultural communication between speakers of Spanish / |
| title_full | Mediated business interactions : intercultural communication between speakers of Spanish / Rosina Márquez Reiter. |
| title_fullStr | Mediated business interactions : intercultural communication between speakers of Spanish / Rosina Márquez Reiter. |
| title_full_unstemmed | Mediated business interactions : intercultural communication between speakers of Spanish / Rosina Márquez Reiter. |
| title_short | Mediated business interactions : |
| title_sort | mediated business interactions intercultural communication between speakers of spanish |
| title_sub | intercultural communication between speakers of Spanish / |
| topic | Business communication Cross-cultural studies. Communication dans l'entreprise Études transculturelles. BUSINESS & ECONOMICS Business Communication General. bisacsh LANGUAGE ARTS & DISCIPLINES Linguistics General. bisacsh Business communication fast |
| topic_facet | Business communication Cross-cultural studies. Communication dans l'entreprise Études transculturelles. BUSINESS & ECONOMICS Business Communication General. LANGUAGE ARTS & DISCIPLINES Linguistics General. Business communication Cross-cultural studies |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=386919 |
| work_keys_str_mv | AT marquezreiterrosina mediatedbusinessinteractionsinterculturalcommunicationbetweenspeakersofspanish |