Emotional labor and crisis response :: working on the razor's edge /
"The authors of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Weitere Verfasser: | , |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Armonk, N.Y. :
M.E. Sharpe,
©2012.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "The authors of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges."--Provided by publisher |
| Beschreibung: | 1 online resource (xviii, 173 pages) |
| Bibliographie: | Includes bibliographical references (pages 153-164) and index. |
| ISBN: | 9780765625205 0765625202 0765625180 9780765625182 9780765631190 0765631199 1315704862 9781315704869 1317472136 9781317472131 1283268965 9781283268967 9786613268969 6613268968 |
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| 245 | 1 | 0 | |a Emotional labor and crisis response : |b working on the razor's edge / |c by Sharon H. Mastracci, Mary E. Guy, and Meredith A. Newman. |
| 260 | |a Armonk, N.Y. : |b M.E. Sharpe, |c ©2012. | ||
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| 504 | |a Includes bibliographical references (pages 153-164) and index. | ||
| 505 | 0 | 0 | |t Emotional labor as public good and the state as harbor of refuge -- |t A blind spot in public administration theory--but not in practice -- |t Human capital issues -- |t Communicating competence and cultivating trust -- |t Who gets the blame? Who gets the credit? Government responsiveness and accountability -- |t Of the people : legitimacy, representativeness, and the difference that gender makes -- |t Professional standards and discretion in crisis response -- |t Reflections on the why, how, and what of emotional labor. |
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| 588 | 0 | |a Print version record. | |
| 546 | |a English. | ||
| 650 | 0 | |a Public service employment |z United States |x Psychological aspects. | |
| 650 | 0 | |a Crisis management |z United States. | |
| 650 | 6 | |a Création d'emplois |z États-Unis |x Aspect psychologique. | |
| 650 | 6 | |a Gestion de crise |z États-Unis. | |
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| 650 | 7 | |a SOCIAL SCIENCE |x Disasters & Disaster Relief. |2 bisacsh | |
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Datensatz im Suchindex
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| _version_ | 1816796902562201600 |
| adam_text | |
| any_adam_object | |
| author | Mastracci, Sharon H., 1968- |
| author2 | Guy, Mary E. (Mary Ellen) Newman, Meredith A., 1949- |
| author2_role | |
| author2_variant | m e g me meg m a n ma man |
| author_GND | http://id.loc.gov/authorities/names/n2003111615 http://id.loc.gov/authorities/names/n84214082 http://id.loc.gov/authorities/names/n2007057973 |
| author_facet | Mastracci, Sharon H., 1968- Guy, Mary E. (Mary Ellen) Newman, Meredith A., 1949- |
| author_role | |
| author_sort | Mastracci, Sharon H., 1968- |
| author_variant | s h m sh shm |
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| callnumber-search | HD5713.6.U54 M37 2012eb |
| callnumber-sort | HD 45713.6 U54 M37 42012EB |
| callnumber-subject | HD - Industries, Land Use, Labor |
| collection | ZDB-4-EBU |
| contents | Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. |
| ctrlnum | (OCoLC)753700911 |
| dewey-full | 363.34068/1 |
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| dewey-ones | 363 - Other social problems and services |
| dewey-raw | 363.34068/1 |
| dewey-search | 363.34068/1 |
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| discipline | Soziologie |
| format | Electronic eBook |
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| geographic_facet | United States |
| id | ZDB-4-EBU-ocn753700911 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-26T14:49:03Z |
| institution | BVB |
| isbn | 9780765625205 0765625202 0765625180 9780765625182 9780765631190 0765631199 1315704862 9781315704869 1317472136 9781317472131 1283268965 9781283268967 9786613268969 6613268968 |
| language | English |
| oclc_num | 753700911 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
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| physical | 1 online resource (xviii, 173 pages) |
| psigel | ZDB-4-EBU |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | M.E. Sharpe, |
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| spelling | Mastracci, Sharon H., 1968- https://id.oclc.org/worldcat/entity/E39PCjBqdYGKtgmTw9pdFWfvf3 http://id.loc.gov/authorities/names/n2003111615 Emotional labor and crisis response : working on the razor's edge / by Sharon H. Mastracci, Mary E. Guy, and Meredith A. Newman. Armonk, N.Y. : M.E. Sharpe, ©2012. 1 online resource (xviii, 173 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier polychrome. rdacc http://rdaregistry.info/termList/RDAColourContent/1003 data file Includes bibliographical references (pages 153-164) and index. Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. "The authors of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges."--Provided by publisher Print version record. English. Public service employment United States Psychological aspects. Crisis management United States. Création d'emplois États-Unis Aspect psychologique. Gestion de crise États-Unis. NATURE Natural Disasters. bisacsh SOCIAL SCIENCE Disasters & Disaster Relief. bisacsh Crisis management fast United States fast https://id.oclc.org/worldcat/entity/E39PBJtxgQXMWqmjMjjwXRHgrq Guy, Mary E. (Mary Ellen) https://id.oclc.org/worldcat/entity/E39PCjFFQRMfd3hFYpJtp8X9Qq http://id.loc.gov/authorities/names/n84214082 Newman, Meredith A., 1949- https://id.oclc.org/worldcat/entity/E39PCjJCFCd6FTdRCKH8fWwxcK http://id.loc.gov/authorities/names/n2007057973 has work: Emotional labor and crisis response (Text) https://id.oclc.org/worldcat/entity/E39PCGhcdFcyf7m9y8FFMrYgcd https://id.oclc.org/worldcat/ontology/hasWork Print version: Mastracci, Sharon H., 1968- Emotional labor and crisis response. Armonk, N.Y. : M.E. Sharpe, ©2012 9780765625182 (DLC) 2011005568 (OCoLC)704243755 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=386174 Volltext |
| spellingShingle | Mastracci, Sharon H., 1968- Emotional labor and crisis response : working on the razor's edge / Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. Public service employment United States Psychological aspects. Crisis management United States. Création d'emplois États-Unis Aspect psychologique. Gestion de crise États-Unis. NATURE Natural Disasters. bisacsh SOCIAL SCIENCE Disasters & Disaster Relief. bisacsh Crisis management fast |
| title | Emotional labor and crisis response : working on the razor's edge / |
| title_alt | Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. |
| title_auth | Emotional labor and crisis response : working on the razor's edge / |
| title_exact_search | Emotional labor and crisis response : working on the razor's edge / |
| title_full | Emotional labor and crisis response : working on the razor's edge / by Sharon H. Mastracci, Mary E. Guy, and Meredith A. Newman. |
| title_fullStr | Emotional labor and crisis response : working on the razor's edge / by Sharon H. Mastracci, Mary E. Guy, and Meredith A. Newman. |
| title_full_unstemmed | Emotional labor and crisis response : working on the razor's edge / by Sharon H. Mastracci, Mary E. Guy, and Meredith A. Newman. |
| title_short | Emotional labor and crisis response : |
| title_sort | emotional labor and crisis response working on the razor s edge |
| title_sub | working on the razor's edge / |
| topic | Public service employment United States Psychological aspects. Crisis management United States. Création d'emplois États-Unis Aspect psychologique. Gestion de crise États-Unis. NATURE Natural Disasters. bisacsh SOCIAL SCIENCE Disasters & Disaster Relief. bisacsh Crisis management fast |
| topic_facet | Public service employment United States Psychological aspects. Crisis management United States. Création d'emplois États-Unis Aspect psychologique. Gestion de crise États-Unis. NATURE Natural Disasters. SOCIAL SCIENCE Disasters & Disaster Relief. Crisis management United States |
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