Telephone courtesy & customer service :: be your company's lifeline to customers /
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
[Rochester, N.Y.] :
Axzo Press,
©2009.
|
| Ausgabe: | 4th ed. |
| Schriftenreihe: | Fifty-Minute series.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | 1 online resource (ii, 114 pages) : illustrations |
| ISBN: | 9781426031243 1426031246 |
Internformat
MARC
| LEADER | 00000cam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | ZDB-4-EBU-ocn753003959 | ||
| 003 | OCoLC | ||
| 005 | 20241004212047.0 | ||
| 006 | m o d | ||
| 007 | cr cnu---unuuu | ||
| 008 | 110916s2009 nyua o 000 0 eng d | ||
| 040 | |a N$T |b eng |e pn |c N$T |d OCLCQ |d UMI |d OCLCQ |d OCLCF |d NLGGC |d ALSTP |d OCLCQ |d YDXCP |d OCLCQ |d AGLDB |d OCLCQ |d VTS |d WYU |d UAB |d STF |d M8D |d OCLCQ |d OCLCO |d OCLCQ |d OCLCO | ||
| 019 | |a 759497815 | ||
| 020 | |a 9781426031243 |q (electronic bk.) | ||
| 020 | |a 1426031246 |q (electronic bk.) | ||
| 020 | |z 9781426018541 | ||
| 020 | |z 1426018541 | ||
| 035 | |a (OCoLC)753003959 |z (OCoLC)759497815 | ||
| 037 | |a CL0500000116 |b Safari Books Online | ||
| 050 | 4 | |a HF5415.5 |b .F56 2009eb | |
| 072 | 7 | |a BUS |x 018000 |2 bisacsh | |
| 082 | 7 | |a 658.8/12 |2 22 | |
| 049 | |a MAIN | ||
| 100 | 1 | |a Finch, Lloyd C. |0 http://id.loc.gov/authorities/names/n94074773 | |
| 245 | 1 | 0 | |a Telephone courtesy & customer service : |b be your company's lifeline to customers / |c Lloyd C. Finch. |
| 246 | 3 | |a Telephone courtesy and customer service | |
| 250 | |a 4th ed. | ||
| 260 | |a [Rochester, N.Y.] : |b Axzo Press, |c ©2009. | ||
| 300 | |a 1 online resource (ii, 114 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a A Crisp Fifty-Minute series book | |
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Quality customer service -- Basic telephone skills -- Professional telephone skills -- Understanding customers -- What customers want and the role of attitude. | |
| 650 | 0 | |a Customer services. |0 http://id.loc.gov/authorities/subjects/sh85034965 | |
| 650 | 0 | |a Telephone etiquette. |0 http://id.loc.gov/authorities/subjects/sh85133410 | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 7 | |a Telephone etiquette |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Finch, Lloyd C. |t Telephone courtesy & customer service. |b 4th ed. |d [S. l.] : Axzo Press, ©2009 |z 9781426018541 |w (OCoLC)468969940 |
| 830 | 0 | |a Fifty-Minute series. |0 http://id.loc.gov/authorities/names/n86708905 | |
| 856 | 4 | 0 | |l FWS01 |p ZDB-4-EBU |q FWS_PDA_EBU |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=383354 |3 Volltext |
| 938 | |a Alexander Street |b ALSP |n ASP2448031/bizp | ||
| 938 | |a EBSCOhost |b EBSC |n 383354 | ||
| 938 | |a YBP Library Services |b YANK |n 7161493 | ||
| 994 | |a 92 |b GEBAY | ||
| 912 | |a ZDB-4-EBU | ||
| 049 | |a DE-863 | ||
Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBU-ocn753003959 |
|---|---|
| _version_ | 1816796902539132928 |
| adam_text | |
| any_adam_object | |
| author | Finch, Lloyd C. |
| author_GND | http://id.loc.gov/authorities/names/n94074773 |
| author_facet | Finch, Lloyd C. |
| author_role | |
| author_sort | Finch, Lloyd C. |
| author_variant | l c f lc lcf |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 .F56 2009eb |
| callnumber-search | HF5415.5 .F56 2009eb |
| callnumber-sort | HF 45415.5 F56 42009EB |
| callnumber-subject | HF - Commerce |
| collection | ZDB-4-EBU |
| contents | Quality customer service -- Basic telephone skills -- Professional telephone skills -- Understanding customers -- What customers want and the role of attitude. |
| ctrlnum | (OCoLC)753003959 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 4th ed. |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02443cam a2200541 a 4500</leader><controlfield tag="001">ZDB-4-EBU-ocn753003959</controlfield><controlfield tag="003">OCoLC</controlfield><controlfield tag="005">20241004212047.0</controlfield><controlfield tag="006">m o d </controlfield><controlfield tag="007">cr cnu---unuuu</controlfield><controlfield tag="008">110916s2009 nyua o 000 0 eng d</controlfield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">N$T</subfield><subfield code="b">eng</subfield><subfield code="e">pn</subfield><subfield code="c">N$T</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">UMI</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCF</subfield><subfield code="d">NLGGC</subfield><subfield code="d">ALSTP</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">YDXCP</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">AGLDB</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">VTS</subfield><subfield code="d">WYU</subfield><subfield code="d">UAB</subfield><subfield code="d">STF</subfield><subfield code="d">M8D</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield></datafield><datafield tag="019" ind1=" " ind2=" "><subfield code="a">759497815</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781426031243</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1426031246</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9781426018541</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">1426018541</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)753003959</subfield><subfield code="z">(OCoLC)759497815</subfield></datafield><datafield tag="037" ind1=" " ind2=" "><subfield code="a">CL0500000116</subfield><subfield code="b">Safari Books Online</subfield></datafield><datafield tag="050" ind1=" " ind2="4"><subfield code="a">HF5415.5</subfield><subfield code="b">.F56 2009eb</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">BUS</subfield><subfield code="x">018000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="082" ind1="7" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">22</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">MAIN</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Finch, Lloyd C.</subfield><subfield code="0">http://id.loc.gov/authorities/names/n94074773</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Telephone courtesy & customer service :</subfield><subfield code="b">be your company's lifeline to customers /</subfield><subfield code="c">Lloyd C. Finch.</subfield></datafield><datafield tag="246" ind1="3" ind2=" "><subfield code="a">Telephone courtesy and customer service</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">4th ed.</subfield></datafield><datafield tag="260" ind1=" " ind2=" "><subfield code="a">[Rochester, N.Y.] :</subfield><subfield code="b">Axzo Press,</subfield><subfield code="c">©2009.</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (ii, 114 pages) :</subfield><subfield code="b">illustrations</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">computer</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">online resource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="1" ind2=" "><subfield code="a">A Crisp Fifty-Minute series book</subfield></datafield><datafield tag="588" ind1="0" ind2=" "><subfield code="a">Print version record.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">Quality customer service -- Basic telephone skills -- Professional telephone skills -- Understanding customers -- What customers want and the role of attitude.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Customer services.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh85034965</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Telephone etiquette.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh85133410</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Service à la clientèle.</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS</subfield><subfield code="x">Customer Relations.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer services</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Telephone etiquette</subfield><subfield code="2">fast</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Print version:</subfield><subfield code="a">Finch, Lloyd C.</subfield><subfield code="t">Telephone courtesy & customer service.</subfield><subfield code="b">4th ed.</subfield><subfield code="d">[S. l.] : Axzo Press, ©2009</subfield><subfield code="z">9781426018541</subfield><subfield code="w">(OCoLC)468969940</subfield></datafield><datafield tag="830" ind1=" " ind2="0"><subfield code="a">Fifty-Minute series.</subfield><subfield code="0">http://id.loc.gov/authorities/names/n86708905</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="l">FWS01</subfield><subfield code="p">ZDB-4-EBU</subfield><subfield code="q">FWS_PDA_EBU</subfield><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=383354</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">Alexander Street</subfield><subfield code="b">ALSP</subfield><subfield code="n">ASP2448031/bizp</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">EBSCOhost</subfield><subfield code="b">EBSC</subfield><subfield code="n">383354</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">YBP Library Services</subfield><subfield code="b">YANK</subfield><subfield code="n">7161493</subfield></datafield><datafield tag="994" ind1=" " ind2=" "><subfield code="a">92</subfield><subfield code="b">GEBAY</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBU</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-863</subfield></datafield></record></collection> |
| id | ZDB-4-EBU-ocn753003959 |
| illustrated | Illustrated |
| indexdate | 2024-11-26T14:49:03Z |
| institution | BVB |
| isbn | 9781426031243 1426031246 |
| language | English |
| oclc_num | 753003959 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (ii, 114 pages) : illustrations |
| psigel | ZDB-4-EBU |
| publishDate | 2009 |
| publishDateSearch | 2009 |
| publishDateSort | 2009 |
| publisher | Axzo Press, |
| record_format | marc |
| series | Fifty-Minute series. |
| series2 | A Crisp Fifty-Minute series book |
| spelling | Finch, Lloyd C. http://id.loc.gov/authorities/names/n94074773 Telephone courtesy & customer service : be your company's lifeline to customers / Lloyd C. Finch. Telephone courtesy and customer service 4th ed. [Rochester, N.Y.] : Axzo Press, ©2009. 1 online resource (ii, 114 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier A Crisp Fifty-Minute series book Print version record. Quality customer service -- Basic telephone skills -- Professional telephone skills -- Understanding customers -- What customers want and the role of attitude. Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Telephone etiquette. http://id.loc.gov/authorities/subjects/sh85133410 Service à la clientèle. BUSINESS & ECONOMICS Customer Relations. bisacsh Customer services fast Telephone etiquette fast Print version: Finch, Lloyd C. Telephone courtesy & customer service. 4th ed. [S. l.] : Axzo Press, ©2009 9781426018541 (OCoLC)468969940 Fifty-Minute series. http://id.loc.gov/authorities/names/n86708905 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=383354 Volltext |
| spellingShingle | Finch, Lloyd C. Telephone courtesy & customer service : be your company's lifeline to customers / Fifty-Minute series. Quality customer service -- Basic telephone skills -- Professional telephone skills -- Understanding customers -- What customers want and the role of attitude. Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Telephone etiquette. http://id.loc.gov/authorities/subjects/sh85133410 Service à la clientèle. BUSINESS & ECONOMICS Customer Relations. bisacsh Customer services fast Telephone etiquette fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85034965 http://id.loc.gov/authorities/subjects/sh85133410 |
| title | Telephone courtesy & customer service : be your company's lifeline to customers / |
| title_alt | Telephone courtesy and customer service |
| title_auth | Telephone courtesy & customer service : be your company's lifeline to customers / |
| title_exact_search | Telephone courtesy & customer service : be your company's lifeline to customers / |
| title_full | Telephone courtesy & customer service : be your company's lifeline to customers / Lloyd C. Finch. |
| title_fullStr | Telephone courtesy & customer service : be your company's lifeline to customers / Lloyd C. Finch. |
| title_full_unstemmed | Telephone courtesy & customer service : be your company's lifeline to customers / Lloyd C. Finch. |
| title_short | Telephone courtesy & customer service : |
| title_sort | telephone courtesy customer service be your company s lifeline to customers |
| title_sub | be your company's lifeline to customers / |
| topic | Customer services. http://id.loc.gov/authorities/subjects/sh85034965 Telephone etiquette. http://id.loc.gov/authorities/subjects/sh85133410 Service à la clientèle. BUSINESS & ECONOMICS Customer Relations. bisacsh Customer services fast Telephone etiquette fast |
| topic_facet | Customer services. Telephone etiquette. Service à la clientèle. BUSINESS & ECONOMICS Customer Relations. Customer services Telephone etiquette |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=383354 |
| work_keys_str_mv | AT finchlloydc telephonecourtesycustomerservicebeyourcompanyslifelinetocustomers AT finchlloydc telephonecourtesyandcustomerservice |