What have we learned? :: ten years on /
The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life. The volume is presented in eight parts, so that the reader will can how emo...
Gespeichert in:
| Weitere Verfasser: | , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Bingley, U.K. :
Emerald,
2011.
|
| Schriftenreihe: | Research on emotion in organizations ;
v. 7. |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life. The volume is presented in eight parts, so that the reader will can how emotions research has advanced our knowledge and understanding of what comprises work, the experiences and resourcefulness of traditional and non-traditional workers, the drivers of consumer behavior, the dynamics of team behavior, the quality of the leader-member relationship, the demands and skills required of In Extremis work contexts, methods to improve noncognitive assessment, and advances in ways to create and maintain Positive Work Environments. The chapters in this volume leave no doubt in the readers mind that emotions as energizing and motivating mechanisms demand understanding and attention in order to improve performance and societal value from organizational activities, ensure dignity for workers and consumers, and create workplaces where individuals are engaged and flourishing. |
| Beschreibung: | 1 online resource (xiv, 362 pages) : illustrations |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 9781780522098 1780522096 1283255987 9781283255981 |
| ISSN: | 1746-9791 ; |
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| 245 | 0 | 0 | |a What have we learned? : |b ten years on / |c edited by Charmine E.J. Härtel, Neal W. Ashkanasy. |
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| 490 | 1 | |a Research on emotion in organizations, |x 1746-9791 ; |v v. 7 | |
| 505 | 0 | |a Overview : what have we learned? : ten years on / Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe -- ch. 1. Synthesizing what we know and looking ahead : a meta-analytical review of 30 years of emotional labor research / Gang Wang, Scott E. Seibert, Terry L. Boles -- ch. 2. Understanding the relationship between emotional labor and effort / Robyn E. Goodwin -- ch. 3. Tricks of the trade : customer service employee strategies in performing emotion work / Sanjeewa Perera -- ch. 4. Sales employee's emotional labor : a question of image or support / Sushanta K. Mishra -- ch. 5. The role of emotions in supporting independent professionals / Tui McKeown, Melanie Bryant, Robyn Cochrane -- ch. 6. Coding emotions in complaint behavior : comparing the Shaver et al. and Richin's consumption emotions sets / Rebekah Russell-Bennett, Charmine E.J. Härtel -- ch. 7. Affective events theory as a framework for understanding third-party consumer complaints / Rebekah Russell-Bennett, Charmine E.J. Härtel, Amanda Beatson -- ch. 8. Display rules and emotional labor within work teams / William J. Becker, Russell Cropanzano -- ch. 9. Emotional intelligence as a moderator of the quality of leader-member exchange and work-related outcomes / Nicholas Clarke, Nomahaza Mahadi -- ch. 10. Managing negative emotions in emergency call taking : a heat-model of emotional management / Martin G.A. Svensson -- ch. 11. The measurement of trait emotional intelligence with TEIQue-SF : an analysis based on unfolding item response theory models / Leonidas A. Zampetakis -- ch. 12. Exploring the antecedent and consequences of authenticity of emotional expression / Sushanta K. Mishra -- ch. 13. A positive approach to workplace bullying : lessons from the Victorian public sector / Laura Barker. | |
| 520 | |a The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life. The volume is presented in eight parts, so that the reader will can how emotions research has advanced our knowledge and understanding of what comprises work, the experiences and resourcefulness of traditional and non-traditional workers, the drivers of consumer behavior, the dynamics of team behavior, the quality of the leader-member relationship, the demands and skills required of In Extremis work contexts, methods to improve noncognitive assessment, and advances in ways to create and maintain Positive Work Environments. The chapters in this volume leave no doubt in the readers mind that emotions as energizing and motivating mechanisms demand understanding and attention in order to improve performance and societal value from organizational activities, ensure dignity for workers and consumers, and create workplaces where individuals are engaged and flourishing. | ||
| 504 | |a Includes bibliographical references. | ||
| 650 | 0 | |a Organizational behavior |x Psychological aspects. | |
| 650 | 0 | |a Emotions |x Social aspects. | |
| 650 | 6 | |a Comportement organisationnel |x Aspect psychologique. | |
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| 650 | 7 | |a Business & management. |2 bicssc | |
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| 650 | 7 | |a BUSINESS & ECONOMICS |x Negotiating. |2 bisacsh | |
| 650 | 7 | |a Gestion d'entreprises. |2 eclas | |
| 650 | 7 | |a Emotions |x Social aspects |2 fast | |
| 650 | 7 | |a Organizational behavior |x Psychological aspects |2 fast | |
| 700 | 1 | |a Härtel, Charmine E. J., |d 1959- |1 https://id.oclc.org/worldcat/entity/E39PBJxWXyMpB69vbCwfTGdJDq |0 http://id.loc.gov/authorities/names/n00084479 | |
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| contents | Overview : what have we learned? : ten years on / Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe -- ch. 1. Synthesizing what we know and looking ahead : a meta-analytical review of 30 years of emotional labor research / Gang Wang, Scott E. Seibert, Terry L. Boles -- ch. 2. Understanding the relationship between emotional labor and effort / Robyn E. Goodwin -- ch. 3. Tricks of the trade : customer service employee strategies in performing emotion work / Sanjeewa Perera -- ch. 4. Sales employee's emotional labor : a question of image or support / Sushanta K. Mishra -- ch. 5. The role of emotions in supporting independent professionals / Tui McKeown, Melanie Bryant, Robyn Cochrane -- ch. 6. Coding emotions in complaint behavior : comparing the Shaver et al. and Richin's consumption emotions sets / Rebekah Russell-Bennett, Charmine E.J. Härtel -- ch. 7. Affective events theory as a framework for understanding third-party consumer complaints / Rebekah Russell-Bennett, Charmine E.J. Härtel, Amanda Beatson -- ch. 8. Display rules and emotional labor within work teams / William J. Becker, Russell Cropanzano -- ch. 9. Emotional intelligence as a moderator of the quality of leader-member exchange and work-related outcomes / Nicholas Clarke, Nomahaza Mahadi -- ch. 10. Managing negative emotions in emergency call taking : a heat-model of emotional management / Martin G.A. Svensson -- ch. 11. The measurement of trait emotional intelligence with TEIQue-SF : an analysis based on unfolding item response theory models / Leonidas A. Zampetakis -- ch. 12. Exploring the antecedent and consequences of authenticity of emotional expression / Sushanta K. Mishra -- ch. 13. A positive approach to workplace bullying : lessons from the Victorian public sector / Laura Barker. |
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| discipline | Soziologie |
| format | Electronic eBook |
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| id | ZDB-4-EBU-ocn748285305 |
| illustrated | Illustrated |
| indexdate | 2024-11-26T14:49:03Z |
| institution | BVB |
| isbn | 9781780522098 1780522096 1283255987 9781283255981 |
| issn | 1746-9791 ; |
| language | English |
| oclc_num | 748285305 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (xiv, 362 pages) : illustrations |
| psigel | ZDB-4-EBU |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | Emerald, |
| record_format | marc |
| series | Research on emotion in organizations ; |
| series2 | Research on emotion in organizations, |
| spelling | What have we learned? : ten years on / edited by Charmine E.J. Härtel, Neal W. Ashkanasy. Bingley, U.K. : Emerald, 2011. 1 online resource (xiv, 362 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Research on emotion in organizations, 1746-9791 ; v. 7 Overview : what have we learned? : ten years on / Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe -- ch. 1. Synthesizing what we know and looking ahead : a meta-analytical review of 30 years of emotional labor research / Gang Wang, Scott E. Seibert, Terry L. Boles -- ch. 2. Understanding the relationship between emotional labor and effort / Robyn E. Goodwin -- ch. 3. Tricks of the trade : customer service employee strategies in performing emotion work / Sanjeewa Perera -- ch. 4. Sales employee's emotional labor : a question of image or support / Sushanta K. Mishra -- ch. 5. The role of emotions in supporting independent professionals / Tui McKeown, Melanie Bryant, Robyn Cochrane -- ch. 6. Coding emotions in complaint behavior : comparing the Shaver et al. and Richin's consumption emotions sets / Rebekah Russell-Bennett, Charmine E.J. Härtel -- ch. 7. Affective events theory as a framework for understanding third-party consumer complaints / Rebekah Russell-Bennett, Charmine E.J. Härtel, Amanda Beatson -- ch. 8. Display rules and emotional labor within work teams / William J. Becker, Russell Cropanzano -- ch. 9. Emotional intelligence as a moderator of the quality of leader-member exchange and work-related outcomes / Nicholas Clarke, Nomahaza Mahadi -- ch. 10. Managing negative emotions in emergency call taking : a heat-model of emotional management / Martin G.A. Svensson -- ch. 11. The measurement of trait emotional intelligence with TEIQue-SF : an analysis based on unfolding item response theory models / Leonidas A. Zampetakis -- ch. 12. Exploring the antecedent and consequences of authenticity of emotional expression / Sushanta K. Mishra -- ch. 13. A positive approach to workplace bullying : lessons from the Victorian public sector / Laura Barker. The theme of this volume, What Have We Learned? Ten Years On, provides a wonderful tour of the ways in which emotions research has advanced the way in which we conceive of work and its possibilities for adding value to life. The volume is presented in eight parts, so that the reader will can how emotions research has advanced our knowledge and understanding of what comprises work, the experiences and resourcefulness of traditional and non-traditional workers, the drivers of consumer behavior, the dynamics of team behavior, the quality of the leader-member relationship, the demands and skills required of In Extremis work contexts, methods to improve noncognitive assessment, and advances in ways to create and maintain Positive Work Environments. The chapters in this volume leave no doubt in the readers mind that emotions as energizing and motivating mechanisms demand understanding and attention in order to improve performance and societal value from organizational activities, ensure dignity for workers and consumers, and create workplaces where individuals are engaged and flourishing. Includes bibliographical references. Organizational behavior Psychological aspects. Emotions Social aspects. Comportement organisationnel Aspect psychologique. Organizational theory & behaviour. bicssc Business & management. bicssc Business & Economics Organizational Behavior. bisacsh Business & Economics Organizational Development*. bisacsh Business & Economics General. bisacsh BUSINESS & ECONOMICS Negotiating. bisacsh Gestion d'entreprises. eclas Emotions Social aspects fast Organizational behavior Psychological aspects fast Härtel, Charmine E. J., 1959- https://id.oclc.org/worldcat/entity/E39PBJxWXyMpB69vbCwfTGdJDq http://id.loc.gov/authorities/names/n00084479 Ashkanasy, Neal M., 1945- https://id.oclc.org/worldcat/entity/E39PBJg4k3mBvTph9PfcwXqJDq http://id.loc.gov/authorities/names/n00084478 Zerbe, W. J. http://id.loc.gov/authorities/names/n88605921 has work: What have we learned? (Text) https://id.oclc.org/worldcat/entity/E39PCGXFVGKWgVY9KKbfRJdTpd https://id.oclc.org/worldcat/ontology/hasWork Print version: 9781780522081 Research on emotion in organizations ; v. 7. http://id.loc.gov/authorities/names/no2006002374 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=411455 Volltext |
| spellingShingle | What have we learned? : ten years on / Research on emotion in organizations ; Overview : what have we learned? : ten years on / Charmine E.J. Härtel, Neal M. Ashkanasy, Wilfred J. Zerbe -- ch. 1. Synthesizing what we know and looking ahead : a meta-analytical review of 30 years of emotional labor research / Gang Wang, Scott E. Seibert, Terry L. Boles -- ch. 2. Understanding the relationship between emotional labor and effort / Robyn E. Goodwin -- ch. 3. Tricks of the trade : customer service employee strategies in performing emotion work / Sanjeewa Perera -- ch. 4. Sales employee's emotional labor : a question of image or support / Sushanta K. Mishra -- ch. 5. The role of emotions in supporting independent professionals / Tui McKeown, Melanie Bryant, Robyn Cochrane -- ch. 6. Coding emotions in complaint behavior : comparing the Shaver et al. and Richin's consumption emotions sets / Rebekah Russell-Bennett, Charmine E.J. Härtel -- ch. 7. Affective events theory as a framework for understanding third-party consumer complaints / Rebekah Russell-Bennett, Charmine E.J. Härtel, Amanda Beatson -- ch. 8. Display rules and emotional labor within work teams / William J. Becker, Russell Cropanzano -- ch. 9. Emotional intelligence as a moderator of the quality of leader-member exchange and work-related outcomes / Nicholas Clarke, Nomahaza Mahadi -- ch. 10. Managing negative emotions in emergency call taking : a heat-model of emotional management / Martin G.A. Svensson -- ch. 11. The measurement of trait emotional intelligence with TEIQue-SF : an analysis based on unfolding item response theory models / Leonidas A. Zampetakis -- ch. 12. Exploring the antecedent and consequences of authenticity of emotional expression / Sushanta K. Mishra -- ch. 13. A positive approach to workplace bullying : lessons from the Victorian public sector / Laura Barker. Organizational behavior Psychological aspects. Emotions Social aspects. Comportement organisationnel Aspect psychologique. Organizational theory & behaviour. bicssc Business & management. bicssc Business & Economics Organizational Behavior. bisacsh Business & Economics Organizational Development*. bisacsh Business & Economics General. bisacsh BUSINESS & ECONOMICS Negotiating. bisacsh Gestion d'entreprises. eclas Emotions Social aspects fast Organizational behavior Psychological aspects fast |
| title | What have we learned? : ten years on / |
| title_auth | What have we learned? : ten years on / |
| title_exact_search | What have we learned? : ten years on / |
| title_full | What have we learned? : ten years on / edited by Charmine E.J. Härtel, Neal W. Ashkanasy. |
| title_fullStr | What have we learned? : ten years on / edited by Charmine E.J. Härtel, Neal W. Ashkanasy. |
| title_full_unstemmed | What have we learned? : ten years on / edited by Charmine E.J. Härtel, Neal W. Ashkanasy. |
| title_short | What have we learned? : |
| title_sort | what have we learned ten years on |
| title_sub | ten years on / |
| topic | Organizational behavior Psychological aspects. Emotions Social aspects. Comportement organisationnel Aspect psychologique. Organizational theory & behaviour. bicssc Business & management. bicssc Business & Economics Organizational Behavior. bisacsh Business & Economics Organizational Development*. bisacsh Business & Economics General. bisacsh BUSINESS & ECONOMICS Negotiating. bisacsh Gestion d'entreprises. eclas Emotions Social aspects fast Organizational behavior Psychological aspects fast |
| topic_facet | Organizational behavior Psychological aspects. Emotions Social aspects. Comportement organisationnel Aspect psychologique. Organizational theory & behaviour. Business & management. Business & Economics Organizational Behavior. Business & Economics Organizational Development*. Business & Economics General. BUSINESS & ECONOMICS Negotiating. Gestion d'entreprises. Emotions Social aspects Organizational behavior Psychological aspects |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=411455 |
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