Making work visible :: ethnographically grounded case studies of work practice /
"In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological c...
Gespeichert in:
| Weitere Verfasser: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cambridge ; New York :
Cambridge University Press,
2011.
|
| Schriftenreihe: | Learning in doing.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox's social science tradition. It uses detailed case studies that show how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office, and home settings cover four topics: practices around documents, the customer front, learning and knowledge-sharing, and competency transfer. The impetus for this book was a 2003 Xerox initiative to transfer knowledge about how to conduct ethnographically grounded work-practice studies to its consultants so that they may generate the kinds of knowledge generated by the researchers themselves"-- |
| Beschreibung: | 1 online resource (xxvii, 374 pages) : illustrations |
| Bibliographie: | Includes bibliographical references (pages 359-371) and index. |
| ISBN: | 9781139077743 1139077740 9781139080033 1139080032 9780511921360 0511921365 9781139069724 1139069721 1139063219 9781139063210 1107213762 9781107213760 1283112418 9781283112413 9786613112415 6613112410 1139075489 9781139075480 1139082302 9781139082303 |
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| 245 | 0 | 0 | |a Making work visible : |b ethnographically grounded case studies of work practice / |c [edited by] Margaret H. Szymanski, Jack Whalen. |
| 260 | |a Cambridge ; |a New York : |b Cambridge University Press, |c 2011. | ||
| 300 | |a 1 online resource (xxvii, 374 pages) : |b illustrations | ||
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| 490 | 1 | |a Learning in doing : social, cognitive, and computational perspectives | |
| 504 | |a Includes bibliographical references (pages 359-371) and index. | ||
| 520 | |a "In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox's social science tradition. It uses detailed case studies that show how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office, and home settings cover four topics: practices around documents, the customer front, learning and knowledge-sharing, and competency transfer. The impetus for this book was a 2003 Xerox initiative to transfer knowledge about how to conduct ethnographically grounded work-practice studies to its consultants so that they may generate the kinds of knowledge generated by the researchers themselves"-- |c Provided by publisher | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | 0 | |t Work practice and technology : a retrospective / |r Lucy Suchman -- |t Engineering investigations : what is made visible in making work visible? / |r Wes Sharrock, |r Graham Button -- |t Uncovering the unremarkable / |r Peter Tolmie -- |t Work practices to understand the implications of nascent technology / |r Francoise Brun-Cottan, |r Patricia Wall -- |t Tokyo to go : using field studies to inform the design of a mobile leisure guide for Japanese youth / |r Diane J. Schiano, |r Victoria Bellotti -- |t Exploring documents and the future of work / |r Jennifer Watts-Perotti, |r Mary Ann Sprague, |r Patricia Wall, |r Catherine McCorkindale, |r Lisa Purvis, |r Gabriele McLaughlin -- |t New ways of working: the implications of work practice transitions / |r Mary Ann Sprague, |r Nathaniel Martin, |r Johannes A. Koomen -- |t Behind the scenes: the business side of medical records / |r Nathaniel Martin, |r Patricia Wall -- |t Seeing the right colour: technical and practical solutions to the problem of accurate colour reproduction in the digital print industry / |r Tommaso Colombino, |r David Martin, |r Jacki O'Neill, |r Mary Ann Sprague, |r Jennifer Watts-Perotti, |r Jutta Willamowski, |r Frederic Roulland, |r Antonietta Grasso -- |t Integrated customer service : re-inventing a workscape / |r Jack Whalen, |r Marilyn Whalen -- |t Interactions at a reprographics store / |r Erik Vinkhuyzen -- |t Ethnography-inspired technology for remote help-giving / |r Jacki O'Neill, |r Peter Tolmie, |r Stefania Castellani, |r Antonietta Grasso, |r Frederic Roulland -- |t Sign of the times at the department store: replacing paper with electronic signs / |r Johannes A. Koomen -- |t Communal knowledge sharing: the EUREKA story / |r Jack Whalen, |r Daniel G. Bobrow -- |t Designing document solutions for airline maintenance advisories / |r Patricia Wall, |r Johannes A. Koomen -- |t Transforming information system design: enabling users to design / |r Yutaka Yamauchi -- |t Rethinking how projects are managed: meeting communication across the organizational hierarchy / |r Erik Vinkhuyzen, |r Nozomi Ikeya -- |t Fujitsu learned ethnography from PARC: establishing the social science center / |r Koji Kishimoto, |g with a preface by |r Jack Whalen -- |t The work practice center of excellence / |r Luke Plurkowski, |r Margaret H. Szymanski, |r Patricia Wall, |r Johannes A. Koomen -- |t Transferring ethnographic competence : personal reflections on the past and future of work practice analysis / |r Brigitte Jordan. |
| 546 | |a English. | ||
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| 650 | 0 | |a Human engineering |v Case studies. | |
| 650 | 0 | |a Work |x Social aspects |v Case studies. | |
| 650 | 6 | |a Apprentissage organisationnel |v Études de cas. | |
| 650 | 6 | |a Gestion des connaissances |v Études de cas. | |
| 650 | 6 | |a Ergonomie |v Études de cas. | |
| 650 | 6 | |a Travail |x Aspect social |v Études de cas. | |
| 650 | 7 | |a SOCIAL SCIENCE |x Sociology |x General. |2 bisacsh | |
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| adam_text | |
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| author2 | Szymanski, Margaret H. Whalen, Jack, 1949- |
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| author_GND | http://id.loc.gov/authorities/names/nr2002029669 http://id.loc.gov/authorities/names/n2011001921 |
| author_additional | Lucy Suchman -- Wes Sharrock, Graham Button -- Peter Tolmie -- Francoise Brun-Cottan, Patricia Wall -- Diane J. Schiano, Victoria Bellotti -- Jennifer Watts-Perotti, Mary Ann Sprague, Patricia Wall, Catherine McCorkindale, Lisa Purvis, Gabriele McLaughlin -- Nathaniel Martin, Johannes A. Koomen -- Tommaso Colombino, David Martin, Jacki O'Neill, Jutta Willamowski, Frederic Roulland, Antonietta Grasso -- Jack Whalen, Marilyn Whalen -- Erik Vinkhuyzen -- Peter Tolmie, Stefania Castellani, Antonietta Grasso, Frederic Roulland -- Daniel G. Bobrow -- Yutaka Yamauchi -- Erik Vinkhuyzen, Nozomi Ikeya -- Koji Kishimoto, Jack Whalen -- Luke Plurkowski, Margaret H. Szymanski, Brigitte Jordan. |
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| contents | Work practice and technology : a retrospective / Engineering investigations : what is made visible in making work visible? / Uncovering the unremarkable / Work practices to understand the implications of nascent technology / Tokyo to go : using field studies to inform the design of a mobile leisure guide for Japanese youth / Exploring documents and the future of work / New ways of working: the implications of work practice transitions / Behind the scenes: the business side of medical records / Seeing the right colour: technical and practical solutions to the problem of accurate colour reproduction in the digital print industry / Integrated customer service : re-inventing a workscape / Interactions at a reprographics store / Ethnography-inspired technology for remote help-giving / Sign of the times at the department store: replacing paper with electronic signs / Communal knowledge sharing: the EUREKA story / Designing document solutions for airline maintenance advisories / Transforming information system design: enabling users to design / Rethinking how projects are managed: meeting communication across the organizational hierarchy / Fujitsu learned ethnography from PARC: establishing the social science center / The work practice center of excellence / Transferring ethnographic competence : personal reflections on the past and future of work practice analysis / |
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| dewey-search | 331.25/6 |
| dewey-sort | 3331.25 16 |
| dewey-tens | 330 - Economics |
| discipline | Soziologie Wirtschaftswissenschaften |
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| genre | Case studies fast |
| genre_facet | Case studies |
| id | ZDB-4-EBU-ocn738433255 |
| illustrated | Illustrated |
| indexdate | 2024-11-26T14:49:03Z |
| institution | BVB |
| isbn | 9781139077743 1139077740 9781139080033 1139080032 9780511921360 0511921365 9781139069724 1139069721 1139063219 9781139063210 1107213762 9781107213760 1283112418 9781283112413 9786613112415 6613112410 1139075489 9781139075480 1139082302 9781139082303 |
| language | English |
| oclc_num | 738433255 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (xxvii, 374 pages) : illustrations |
| psigel | ZDB-4-EBU |
| publishDate | 2011 |
| publishDateSearch | 2011 |
| publishDateSort | 2011 |
| publisher | Cambridge University Press, |
| record_format | marc |
| series | Learning in doing. |
| series2 | Learning in doing : social, cognitive, and computational perspectives |
| spelling | Making work visible : ethnographically grounded case studies of work practice / [edited by] Margaret H. Szymanski, Jack Whalen. Cambridge ; New York : Cambridge University Press, 2011. 1 online resource (xxvii, 374 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier data file Learning in doing : social, cognitive, and computational perspectives Includes bibliographical references (pages 359-371) and index. "In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working. The Xerox legacy is a hybrid methodology that combines an ethnographic interest in direct observation in settings of interest with an ethnomethodological concern to make the study of interactional work an empirical, investigatory matter. This edited volume is an overview of Xerox's social science tradition. It uses detailed case studies that show how the client engagement was conducted over time and how the findings were consequential for business impact. Case studies in retail, production, office, and home settings cover four topics: practices around documents, the customer front, learning and knowledge-sharing, and competency transfer. The impetus for this book was a 2003 Xerox initiative to transfer knowledge about how to conduct ethnographically grounded work-practice studies to its consultants so that they may generate the kinds of knowledge generated by the researchers themselves"-- Provided by publisher Print version record. Work practice and technology : a retrospective / Lucy Suchman -- Engineering investigations : what is made visible in making work visible? / Wes Sharrock, Graham Button -- Uncovering the unremarkable / Peter Tolmie -- Work practices to understand the implications of nascent technology / Francoise Brun-Cottan, Patricia Wall -- Tokyo to go : using field studies to inform the design of a mobile leisure guide for Japanese youth / Diane J. Schiano, Victoria Bellotti -- Exploring documents and the future of work / Jennifer Watts-Perotti, Mary Ann Sprague, Patricia Wall, Catherine McCorkindale, Lisa Purvis, Gabriele McLaughlin -- New ways of working: the implications of work practice transitions / Mary Ann Sprague, Nathaniel Martin, Johannes A. Koomen -- Behind the scenes: the business side of medical records / Nathaniel Martin, Patricia Wall -- Seeing the right colour: technical and practical solutions to the problem of accurate colour reproduction in the digital print industry / Tommaso Colombino, David Martin, Jacki O'Neill, Mary Ann Sprague, Jennifer Watts-Perotti, Jutta Willamowski, Frederic Roulland, Antonietta Grasso -- Integrated customer service : re-inventing a workscape / Jack Whalen, Marilyn Whalen -- Interactions at a reprographics store / Erik Vinkhuyzen -- Ethnography-inspired technology for remote help-giving / Jacki O'Neill, Peter Tolmie, Stefania Castellani, Antonietta Grasso, Frederic Roulland -- Sign of the times at the department store: replacing paper with electronic signs / Johannes A. Koomen -- Communal knowledge sharing: the EUREKA story / Jack Whalen, Daniel G. Bobrow -- Designing document solutions for airline maintenance advisories / Patricia Wall, Johannes A. Koomen -- Transforming information system design: enabling users to design / Yutaka Yamauchi -- Rethinking how projects are managed: meeting communication across the organizational hierarchy / Erik Vinkhuyzen, Nozomi Ikeya -- Fujitsu learned ethnography from PARC: establishing the social science center / Koji Kishimoto, with a preface by Jack Whalen -- The work practice center of excellence / Luke Plurkowski, Margaret H. Szymanski, Patricia Wall, Johannes A. Koomen -- Transferring ethnographic competence : personal reflections on the past and future of work practice analysis / Brigitte Jordan. English. Xerox Corporation Management. Xerox Corporation Employees. Xerox Corporation fast Xerox Corporation gnd http://d-nb.info/gnd/16423-9 Organizational learning Case studies. Knowledge management Case studies. Human engineering Case studies. Work Social aspects Case studies. Apprentissage organisationnel Études de cas. Gestion des connaissances Études de cas. Ergonomie Études de cas. Travail Aspect social Études de cas. SOCIAL SCIENCE Sociology General. bisacsh BUSINESS & ECONOMICS Labor. bisacsh POLITICAL SCIENCE Labor & Industrial Relations. bisacsh Employees fast Human engineering fast Knowledge management fast Management fast Organizational learning fast Work Social aspects fast Arbeitsorganisation gnd http://d-nb.info/gnd/4002752-1 Case studies fast Szymanski, Margaret H. http://id.loc.gov/authorities/names/nr2002029669 Whalen, Jack, 1949- https://id.oclc.org/worldcat/entity/E39PCjDHhbGmbKmdwRtDHfh3ry http://id.loc.gov/authorities/names/n2011001921 Print version: Making work visible. Cambridge ; New York : Cambridge University Press, 2011 9780521190725 (DLC) 2011000262 (OCoLC)694393874 Learning in doing. http://id.loc.gov/authorities/names/n86724605 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=366156 Volltext |
| spellingShingle | Making work visible : ethnographically grounded case studies of work practice / Learning in doing. Work practice and technology : a retrospective / Engineering investigations : what is made visible in making work visible? / Uncovering the unremarkable / Work practices to understand the implications of nascent technology / Tokyo to go : using field studies to inform the design of a mobile leisure guide for Japanese youth / Exploring documents and the future of work / New ways of working: the implications of work practice transitions / Behind the scenes: the business side of medical records / Seeing the right colour: technical and practical solutions to the problem of accurate colour reproduction in the digital print industry / Integrated customer service : re-inventing a workscape / Interactions at a reprographics store / Ethnography-inspired technology for remote help-giving / Sign of the times at the department store: replacing paper with electronic signs / Communal knowledge sharing: the EUREKA story / Designing document solutions for airline maintenance advisories / Transforming information system design: enabling users to design / Rethinking how projects are managed: meeting communication across the organizational hierarchy / Fujitsu learned ethnography from PARC: establishing the social science center / The work practice center of excellence / Transferring ethnographic competence : personal reflections on the past and future of work practice analysis / Xerox Corporation Management. Xerox Corporation Employees. Xerox Corporation fast Xerox Corporation gnd http://d-nb.info/gnd/16423-9 Organizational learning Case studies. Knowledge management Case studies. Human engineering Case studies. Work Social aspects Case studies. Apprentissage organisationnel Études de cas. Gestion des connaissances Études de cas. Ergonomie Études de cas. Travail Aspect social Études de cas. SOCIAL SCIENCE Sociology General. bisacsh BUSINESS & ECONOMICS Labor. bisacsh POLITICAL SCIENCE Labor & Industrial Relations. bisacsh Employees fast Human engineering fast Knowledge management fast Management fast Organizational learning fast Work Social aspects fast Arbeitsorganisation gnd http://d-nb.info/gnd/4002752-1 |
| subject_GND | http://d-nb.info/gnd/16423-9 http://d-nb.info/gnd/4002752-1 |
| title | Making work visible : ethnographically grounded case studies of work practice / |
| title_alt | Work practice and technology : a retrospective / Engineering investigations : what is made visible in making work visible? / Uncovering the unremarkable / Work practices to understand the implications of nascent technology / Tokyo to go : using field studies to inform the design of a mobile leisure guide for Japanese youth / Exploring documents and the future of work / New ways of working: the implications of work practice transitions / Behind the scenes: the business side of medical records / Seeing the right colour: technical and practical solutions to the problem of accurate colour reproduction in the digital print industry / Integrated customer service : re-inventing a workscape / Interactions at a reprographics store / Ethnography-inspired technology for remote help-giving / Sign of the times at the department store: replacing paper with electronic signs / Communal knowledge sharing: the EUREKA story / Designing document solutions for airline maintenance advisories / Transforming information system design: enabling users to design / Rethinking how projects are managed: meeting communication across the organizational hierarchy / Fujitsu learned ethnography from PARC: establishing the social science center / The work practice center of excellence / Transferring ethnographic competence : personal reflections on the past and future of work practice analysis / |
| title_auth | Making work visible : ethnographically grounded case studies of work practice / |
| title_exact_search | Making work visible : ethnographically grounded case studies of work practice / |
| title_full | Making work visible : ethnographically grounded case studies of work practice / [edited by] Margaret H. Szymanski, Jack Whalen. |
| title_fullStr | Making work visible : ethnographically grounded case studies of work practice / [edited by] Margaret H. Szymanski, Jack Whalen. |
| title_full_unstemmed | Making work visible : ethnographically grounded case studies of work practice / [edited by] Margaret H. Szymanski, Jack Whalen. |
| title_short | Making work visible : |
| title_sort | making work visible ethnographically grounded case studies of work practice |
| title_sub | ethnographically grounded case studies of work practice / |
| topic | Xerox Corporation Management. Xerox Corporation Employees. Xerox Corporation fast Xerox Corporation gnd http://d-nb.info/gnd/16423-9 Organizational learning Case studies. Knowledge management Case studies. Human engineering Case studies. Work Social aspects Case studies. Apprentissage organisationnel Études de cas. Gestion des connaissances Études de cas. Ergonomie Études de cas. Travail Aspect social Études de cas. SOCIAL SCIENCE Sociology General. bisacsh BUSINESS & ECONOMICS Labor. bisacsh POLITICAL SCIENCE Labor & Industrial Relations. bisacsh Employees fast Human engineering fast Knowledge management fast Management fast Organizational learning fast Work Social aspects fast Arbeitsorganisation gnd http://d-nb.info/gnd/4002752-1 |
| topic_facet | Xerox Corporation Management. Xerox Corporation Employees. Xerox Corporation Organizational learning Case studies. Knowledge management Case studies. Human engineering Case studies. Work Social aspects Case studies. Apprentissage organisationnel Études de cas. Gestion des connaissances Études de cas. Ergonomie Études de cas. Travail Aspect social Études de cas. SOCIAL SCIENCE Sociology General. BUSINESS & ECONOMICS Labor. POLITICAL SCIENCE Labor & Industrial Relations. Employees Human engineering Knowledge management Management Organizational learning Work Social aspects Arbeitsorganisation Case studies |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=366156 |
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