Conflict 101 :: a manager's guide to resolving problems so everyone can get back to work /
We all know conflict is unavoidable, especially in the workplace. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it's a manager's role to navigate relationships, and build co...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York :
American Management Association,
[2011]
|
| Schlagworte: | |
| Online-Zugang: | DE-862 DE-863 |
| Zusammenfassung: | We all know conflict is unavoidable, especially in the workplace. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it's a manager's role to navigate relationships, and build compromises and collaborations. "Conflict 101" gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: build trust; harness negative emotions; encourage apologies and forgiveness; use a solution-seeking approach; and, say what needs to be said. Incorporating anecdotes taken from the author's twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively. |
| Beschreibung: | 1 online resource |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9780814417126 0814417124 1283099756 9781283099752 9786613099754 6613099759 |
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| 100 | 1 | |a Shearouse, Susan H., |e author. | |
| 245 | 1 | 0 | |a Conflict 101 : |b a manager's guide to resolving problems so everyone can get back to work / |c Susan H. Shearouse. |
| 246 | 3 | |a Conflict one hundred one | |
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| 588 | |a Description based on print version record and CIP data provided by publisher. | ||
| 505 | 0 | |a pt. 1. Introudction -- pt. 2. Understanding the dynamics of conflict -- pt. 3. Keys to resolving conflict -- pt. 4. Putting it all together. | |
| 520 | |a We all know conflict is unavoidable, especially in the workplace. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it's a manager's role to navigate relationships, and build compromises and collaborations. "Conflict 101" gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: build trust; harness negative emotions; encourage apologies and forgiveness; use a solution-seeking approach; and, say what needs to be said. Incorporating anecdotes taken from the author's twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively. | ||
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| 650 | 0 | |a Interpersonal relations. |0 http://id.loc.gov/authorities/subjects/sh85067484 | |
| 650 | 6 | |a Gestion des conflits. | |
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| contents | pt. 1. Introudction -- pt. 2. Understanding the dynamics of conflict -- pt. 3. Keys to resolving conflict -- pt. 4. Putting it all together. |
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| discipline | Wirtschaftswissenschaften |
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| spelling | Shearouse, Susan H., author. Conflict 101 : a manager's guide to resolving problems so everyone can get back to work / Susan H. Shearouse. Conflict one hundred one Conflict one hundred and one New York : American Management Association, [2011] 1 online resource text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references and index. Description based on print version record and CIP data provided by publisher. pt. 1. Introudction -- pt. 2. Understanding the dynamics of conflict -- pt. 3. Keys to resolving conflict -- pt. 4. Putting it all together. We all know conflict is unavoidable, especially in the workplace. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, it's a manager's role to navigate relationships, and build compromises and collaborations. "Conflict 101" gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: build trust; harness negative emotions; encourage apologies and forgiveness; use a solution-seeking approach; and, say what needs to be said. Incorporating anecdotes taken from the author's twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively. English. Conflict management. http://id.loc.gov/authorities/subjects/sh85030958 Interpersonal relations. http://id.loc.gov/authorities/subjects/sh85067484 Gestion des conflits. BUSINESS & ECONOMICS Workplace Culture. bisacsh BUSINESS & ECONOMICS Human Resources & Personnel Management. bisacsh Conflict management fast Interpersonal relations fast has work: Conflict 101 (Text) https://id.oclc.org/worldcat/entity/E39PCGJmmVdkq7TYWKhqRxX6JC https://id.oclc.org/worldcat/ontology/hasWork Print version: Conflict 101 New York : American Management Association, c2011. 9780814417119 (pbk.) (DLC) 2010043535 |
| spellingShingle | Shearouse, Susan H. Conflict 101 : a manager's guide to resolving problems so everyone can get back to work / pt. 1. Introudction -- pt. 2. Understanding the dynamics of conflict -- pt. 3. Keys to resolving conflict -- pt. 4. Putting it all together. Conflict management. http://id.loc.gov/authorities/subjects/sh85030958 Interpersonal relations. http://id.loc.gov/authorities/subjects/sh85067484 Gestion des conflits. BUSINESS & ECONOMICS Workplace Culture. bisacsh BUSINESS & ECONOMICS Human Resources & Personnel Management. bisacsh Conflict management fast Interpersonal relations fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85030958 http://id.loc.gov/authorities/subjects/sh85067484 |
| title | Conflict 101 : a manager's guide to resolving problems so everyone can get back to work / |
| title_alt | Conflict one hundred one Conflict one hundred and one |
| title_auth | Conflict 101 : a manager's guide to resolving problems so everyone can get back to work / |
| title_exact_search | Conflict 101 : a manager's guide to resolving problems so everyone can get back to work / |
| title_full | Conflict 101 : a manager's guide to resolving problems so everyone can get back to work / Susan H. Shearouse. |
| title_fullStr | Conflict 101 : a manager's guide to resolving problems so everyone can get back to work / Susan H. Shearouse. |
| title_full_unstemmed | Conflict 101 : a manager's guide to resolving problems so everyone can get back to work / Susan H. Shearouse. |
| title_short | Conflict 101 : |
| title_sort | conflict 101 a manager s guide to resolving problems so everyone can get back to work |
| title_sub | a manager's guide to resolving problems so everyone can get back to work / |
| topic | Conflict management. http://id.loc.gov/authorities/subjects/sh85030958 Interpersonal relations. http://id.loc.gov/authorities/subjects/sh85067484 Gestion des conflits. BUSINESS & ECONOMICS Workplace Culture. bisacsh BUSINESS & ECONOMICS Human Resources & Personnel Management. bisacsh Conflict management fast Interpersonal relations fast |
| topic_facet | Conflict management. Interpersonal relations. Gestion des conflits. BUSINESS & ECONOMICS Workplace Culture. BUSINESS & ECONOMICS Human Resources & Personnel Management. Conflict management Interpersonal relations |
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