Verfügbarkeit: Using CiviCRM :

Using CiviCRM :: develop and implement a fully-functional, systematic CRM plan for your organization using CiviCRM /

Develop and implement a fully functional, systematic CRM plan for your organization Using CiviCRM.

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Bibliographische Detailangaben
1. Verfasser:	Murray, Joseph
Weitere Verfasser:	Shaughnessy, Brian P.
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	Birmingham [UK] : Packt Pub./Open Source, 2011.
Schlagworte:	CiviCRM. Customer relations > Management > Data processing. Open source software. Logiciels libres. BUSINESS & ECONOMICS > Customer Relations. Customer relations > Management > Data processing Open source software
Online-Zugang:	Volltext
Zusammenfassung:	Develop and implement a fully functional, systematic CRM plan for your organization Using CiviCRM.
Beschreibung:	"Community experience distilled."
Beschreibung:	1 online resource (ix, 438 pages) : illustrations
ISBN:	9781849512275 1849512272 1849512264 9781849512268 1283016087 9781283016087 9786613016089 661301608X

Internformat

MARC


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100	1		\|a Murray, Joseph.
245	1	0	\|a Using CiviCRM : \|b develop and implement a fully-functional, systematic CRM plan for your organization using CiviCRM / \|c Joseph Murray, Brian P. Shaughnessy ; [foreword by David Greenberg].
260			\|a Birmingham [UK] : \|b Packt Pub./Open Source, \|c 2011.
300			\|a 1 online resource (ix, 438 pages) : \|b illustrations
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500			\|a "Community experience distilled."
588	0		\|a Print version record.
505	0		\|a Cover; Copyright; Credits; Foreword; About the Authors; About the Reviewers; www.PacktPub.com; Table of Contents; Preface; Chapter 1:Achieving Your Mission with CiviCRM; Why your organization needs Constituent Relationship Management; What is Constituent Relationship Management?; Customer Relationship Management versus Constituent Relationship Management; Who are your constituents?; When is CiviCRM the best CRM?; Thinking through alternatives; Other CRMs; Why CiviCRM?; Focused on needs of non-profits; User satisfaction; No vendor lock-in; Integration with Drupal and Joomla!; Total cost
505	8		\|a Dynamic open source developmentDocumentation; Responsive community support; How CiviCRM will help your organization; Summary; Chapter 2:Planning Your CRM Implementation; Barriers to success; Perfection is the enemy of the good; Development methodologies; The conventional Waterfall Development methodology; Iterative development methodology; Agile development methodology; Food Pantry Association of Greater Metropolis; Right-sizing the process; Building the team; Getting started; Creating a baseline; Developing the vision; Creating a project plan; Total cost of ownership
505	8		\|a Focusing on constituents and missionRethinking organizational processes; Determining your needs; Functional requirements; Contact record management; Contact subtypes; Custom data; e-Newsletters and bulk e-mails; Fundraising; Memberships and subscriptions; Events; Grant management; Activities; Case management; Roles and permissions; CMS integration; Third-party integration; Server sourcing; Implementation plan; Summary; Chapter 3:Installation, Configuration, and Maintenance; Installing CiviCRM; Installation in Joomla!; Installation in Drupal; Browser/FTP procedure; Drush procedure
505	8		\|a Installation troubleshootingConfiguring CiviCRM; Site Configuration; Viewing and Editing Contacts; Sending e-mails; Handling return e-mail traffic; Maintaining a good e-mail server reputation; Configuring the e-mail processor; Online payment processors; Integrated versus redirection processors; Configuring the payment processor; System workflow templates; Organization, customization, and components; Organize your contacts; Customize Data, Forms and Screens; Components; Option Lists; Synchronization with CMS users; Drupal access control for CiviCRM; CiviGroup Roles Sync; CiviMember Roles Sync
505	8		\|a CiviCRM OG SyncCiviCRM access control under Drupal; Dashboard; Navigation; Setting up cron jobs; Upgrades and maintenance; Version and revision upgrades; Joomla! upgrades; Drupal upgrades; Moving an installation to a new server; System maintenance; Developing a backup policy and procedure; Summary; Chapter 4:CiviCRM Basics: Moving through the System and Working with Contacts; Introduction to the interface; Contacts; Individuals, organizations, and households; Contact subtypes; Planning your contact types; Core information fields; Contact details; Custom data; Address
520			\|a Develop and implement a fully functional, systematic CRM plan for your organization Using CiviCRM.
546			\|a English.
630	0	0	\|a CiviCRM.
650		0	\|a Customer relations \|x Management \|x Data processing. \|0 http://id.loc.gov/authorities/subjects/sh2007004913
650		0	\|a Open source software. \|0 http://id.loc.gov/authorities/subjects/sh99003437
650		6	\|a Logiciels libres.
650		7	\|a BUSINESS & ECONOMICS \|x Customer Relations. \|2 bisacsh
650		7	\|a Customer relations \|x Management \|x Data processing \|2 fast
650		7	\|a Open source software \|2 fast
700	1		\|a Shaughnessy, Brian P.
758			\|i has work: \|a Using CiviCRM (Text) \|1 https://id.oclc.org/worldcat/entity/E39PD3kcdYjt6bpKWMMgypKgTd \|4 https://id.oclc.org/worldcat/ontology/hasWork
776	0	8	\|i Print version: \|a Murray, Joseph. \|t Using CiviCRM. \|d Birmingham, [UK] : Packt Pub./Open Source, 2011 \|z 9781849512268
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938			\|a Askews and Holts Library Services \|b ASKH \|n AH26943688
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912			\|a ZDB-4-EBU
049			\|a DE-863

Datensatz im Suchindex

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author	Murray, Joseph
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contents	Cover; Copyright; Credits; Foreword; About the Authors; About the Reviewers; www.PacktPub.com; Table of Contents; Preface; Chapter 1:Achieving Your Mission with CiviCRM; Why your organization needs Constituent Relationship Management; What is Constituent Relationship Management?; Customer Relationship Management versus Constituent Relationship Management; Who are your constituents?; When is CiviCRM the best CRM?; Thinking through alternatives; Other CRMs; Why CiviCRM?; Focused on needs of non-profits; User satisfaction; No vendor lock-in; Integration with Drupal and Joomla!; Total cost Dynamic open source developmentDocumentation; Responsive community support; How CiviCRM will help your organization; Summary; Chapter 2:Planning Your CRM Implementation; Barriers to success; Perfection is the enemy of the good; Development methodologies; The conventional Waterfall Development methodology; Iterative development methodology; Agile development methodology; Food Pantry Association of Greater Metropolis; Right-sizing the process; Building the team; Getting started; Creating a baseline; Developing the vision; Creating a project plan; Total cost of ownership Focusing on constituents and missionRethinking organizational processes; Determining your needs; Functional requirements; Contact record management; Contact subtypes; Custom data; e-Newsletters and bulk e-mails; Fundraising; Memberships and subscriptions; Events; Grant management; Activities; Case management; Roles and permissions; CMS integration; Third-party integration; Server sourcing; Implementation plan; Summary; Chapter 3:Installation, Configuration, and Maintenance; Installing CiviCRM; Installation in Joomla!; Installation in Drupal; Browser/FTP procedure; Drush procedure Installation troubleshootingConfiguring CiviCRM; Site Configuration; Viewing and Editing Contacts; Sending e-mails; Handling return e-mail traffic; Maintaining a good e-mail server reputation; Configuring the e-mail processor; Online payment processors; Integrated versus redirection processors; Configuring the payment processor; System workflow templates; Organization, customization, and components; Organize your contacts; Customize Data, Forms and Screens; Components; Option Lists; Synchronization with CMS users; Drupal access control for CiviCRM; CiviGroup Roles Sync; CiviMember Roles Sync CiviCRM OG SyncCiviCRM access control under Drupal; Dashboard; Navigation; Setting up cron jobs; Upgrades and maintenance; Version and revision upgrades; Joomla! upgrades; Drupal upgrades; Moving an installation to a new server; System maintenance; Developing a backup policy and procedure; Summary; Chapter 4:CiviCRM Basics: Moving through the System and Working with Contacts; Introduction to the interface; Contacts; Individuals, organizations, and households; Contact subtypes; Planning your contact types; Core information fields; Contact details; Custom data; Address
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spelling	Murray, Joseph. Using CiviCRM : develop and implement a fully-functional, systematic CRM plan for your organization using CiviCRM / Joseph Murray, Brian P. Shaughnessy ; [foreword by David Greenberg]. Birmingham [UK] : Packt Pub./Open Source, 2011. 1 online resource (ix, 438 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier polychrome. rdacc http://rdaregistry.info/termList/RDAColourContent/1003 text file rdaft http://rdaregistry.info/termList/fileType/1002 "Community experience distilled." Print version record. Cover; Copyright; Credits; Foreword; About the Authors; About the Reviewers; www.PacktPub.com; Table of Contents; Preface; Chapter 1:Achieving Your Mission with CiviCRM; Why your organization needs Constituent Relationship Management; What is Constituent Relationship Management?; Customer Relationship Management versus Constituent Relationship Management; Who are your constituents?; When is CiviCRM the best CRM?; Thinking through alternatives; Other CRMs; Why CiviCRM?; Focused on needs of non-profits; User satisfaction; No vendor lock-in; Integration with Drupal and Joomla!; Total cost Dynamic open source developmentDocumentation; Responsive community support; How CiviCRM will help your organization; Summary; Chapter 2:Planning Your CRM Implementation; Barriers to success; Perfection is the enemy of the good; Development methodologies; The conventional Waterfall Development methodology; Iterative development methodology; Agile development methodology; Food Pantry Association of Greater Metropolis; Right-sizing the process; Building the team; Getting started; Creating a baseline; Developing the vision; Creating a project plan; Total cost of ownership Focusing on constituents and missionRethinking organizational processes; Determining your needs; Functional requirements; Contact record management; Contact subtypes; Custom data; e-Newsletters and bulk e-mails; Fundraising; Memberships and subscriptions; Events; Grant management; Activities; Case management; Roles and permissions; CMS integration; Third-party integration; Server sourcing; Implementation plan; Summary; Chapter 3:Installation, Configuration, and Maintenance; Installing CiviCRM; Installation in Joomla!; Installation in Drupal; Browser/FTP procedure; Drush procedure Installation troubleshootingConfiguring CiviCRM; Site Configuration; Viewing and Editing Contacts; Sending e-mails; Handling return e-mail traffic; Maintaining a good e-mail server reputation; Configuring the e-mail processor; Online payment processors; Integrated versus redirection processors; Configuring the payment processor; System workflow templates; Organization, customization, and components; Organize your contacts; Customize Data, Forms and Screens; Components; Option Lists; Synchronization with CMS users; Drupal access control for CiviCRM; CiviGroup Roles Sync; CiviMember Roles Sync CiviCRM OG SyncCiviCRM access control under Drupal; Dashboard; Navigation; Setting up cron jobs; Upgrades and maintenance; Version and revision upgrades; Joomla! upgrades; Drupal upgrades; Moving an installation to a new server; System maintenance; Developing a backup policy and procedure; Summary; Chapter 4:CiviCRM Basics: Moving through the System and Working with Contacts; Introduction to the interface; Contacts; Individuals, organizations, and households; Contact subtypes; Planning your contact types; Core information fields; Contact details; Custom data; Address Develop and implement a fully functional, systematic CRM plan for your organization Using CiviCRM. English. CiviCRM. Customer relations Management Data processing. http://id.loc.gov/authorities/subjects/sh2007004913 Open source software. http://id.loc.gov/authorities/subjects/sh99003437 Logiciels libres. BUSINESS & ECONOMICS Customer Relations. bisacsh Customer relations Management Data processing fast Open source software fast Shaughnessy, Brian P. has work: Using CiviCRM (Text) https://id.oclc.org/worldcat/entity/E39PD3kcdYjt6bpKWMMgypKgTd https://id.oclc.org/worldcat/ontology/hasWork Print version: Murray, Joseph. Using CiviCRM. Birmingham, [UK] : Packt Pub./Open Source, 2011 9781849512268 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=358694 Volltext
spellingShingle	Murray, Joseph Using CiviCRM : develop and implement a fully-functional, systematic CRM plan for your organization using CiviCRM / Cover; Copyright; Credits; Foreword; About the Authors; About the Reviewers; www.PacktPub.com; Table of Contents; Preface; Chapter 1:Achieving Your Mission with CiviCRM; Why your organization needs Constituent Relationship Management; What is Constituent Relationship Management?; Customer Relationship Management versus Constituent Relationship Management; Who are your constituents?; When is CiviCRM the best CRM?; Thinking through alternatives; Other CRMs; Why CiviCRM?; Focused on needs of non-profits; User satisfaction; No vendor lock-in; Integration with Drupal and Joomla!; Total cost Dynamic open source developmentDocumentation; Responsive community support; How CiviCRM will help your organization; Summary; Chapter 2:Planning Your CRM Implementation; Barriers to success; Perfection is the enemy of the good; Development methodologies; The conventional Waterfall Development methodology; Iterative development methodology; Agile development methodology; Food Pantry Association of Greater Metropolis; Right-sizing the process; Building the team; Getting started; Creating a baseline; Developing the vision; Creating a project plan; Total cost of ownership Focusing on constituents and missionRethinking organizational processes; Determining your needs; Functional requirements; Contact record management; Contact subtypes; Custom data; e-Newsletters and bulk e-mails; Fundraising; Memberships and subscriptions; Events; Grant management; Activities; Case management; Roles and permissions; CMS integration; Third-party integration; Server sourcing; Implementation plan; Summary; Chapter 3:Installation, Configuration, and Maintenance; Installing CiviCRM; Installation in Joomla!; Installation in Drupal; Browser/FTP procedure; Drush procedure Installation troubleshootingConfiguring CiviCRM; Site Configuration; Viewing and Editing Contacts; Sending e-mails; Handling return e-mail traffic; Maintaining a good e-mail server reputation; Configuring the e-mail processor; Online payment processors; Integrated versus redirection processors; Configuring the payment processor; System workflow templates; Organization, customization, and components; Organize your contacts; Customize Data, Forms and Screens; Components; Option Lists; Synchronization with CMS users; Drupal access control for CiviCRM; CiviGroup Roles Sync; CiviMember Roles Sync CiviCRM OG SyncCiviCRM access control under Drupal; Dashboard; Navigation; Setting up cron jobs; Upgrades and maintenance; Version and revision upgrades; Joomla! upgrades; Drupal upgrades; Moving an installation to a new server; System maintenance; Developing a backup policy and procedure; Summary; Chapter 4:CiviCRM Basics: Moving through the System and Working with Contacts; Introduction to the interface; Contacts; Individuals, organizations, and households; Contact subtypes; Planning your contact types; Core information fields; Contact details; Custom data; Address CiviCRM. Customer relations Management Data processing. http://id.loc.gov/authorities/subjects/sh2007004913 Open source software. http://id.loc.gov/authorities/subjects/sh99003437 Logiciels libres. BUSINESS & ECONOMICS Customer Relations. bisacsh Customer relations Management Data processing fast Open source software fast
subject_GND	http://id.loc.gov/authorities/subjects/sh2007004913 http://id.loc.gov/authorities/subjects/sh99003437
title	Using CiviCRM : develop and implement a fully-functional, systematic CRM plan for your organization using CiviCRM /
title_auth	Using CiviCRM : develop and implement a fully-functional, systematic CRM plan for your organization using CiviCRM /
title_exact_search	Using CiviCRM : develop and implement a fully-functional, systematic CRM plan for your organization using CiviCRM /
title_full	Using CiviCRM : develop and implement a fully-functional, systematic CRM plan for your organization using CiviCRM / Joseph Murray, Brian P. Shaughnessy ; [foreword by David Greenberg].
title_fullStr	Using CiviCRM : develop and implement a fully-functional, systematic CRM plan for your organization using CiviCRM / Joseph Murray, Brian P. Shaughnessy ; [foreword by David Greenberg].
title_full_unstemmed	Using CiviCRM : develop and implement a fully-functional, systematic CRM plan for your organization using CiviCRM / Joseph Murray, Brian P. Shaughnessy ; [foreword by David Greenberg].
title_short	Using CiviCRM :
title_sort	using civicrm develop and implement a fully functional systematic crm plan for your organization using civicrm
title_sub	develop and implement a fully-functional, systematic CRM plan for your organization using CiviCRM /
topic	CiviCRM. Customer relations Management Data processing. http://id.loc.gov/authorities/subjects/sh2007004913 Open source software. http://id.loc.gov/authorities/subjects/sh99003437 Logiciels libres. BUSINESS & ECONOMICS Customer Relations. bisacsh Customer relations Management Data processing fast Open source software fast
topic_facet	CiviCRM. Customer relations Management Data processing. Open source software. Logiciels libres. BUSINESS & ECONOMICS Customer Relations. Customer relations Management Data processing Open source software
url	https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=358694
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