Managing quality fads :: how American business learned to play the quality game /

Tables and Figures. Introduction. 1. The New Quality Model: Continuity or Discontinuity?. 2. Market Pressures and Quality Consciousness. 3. How Much Did You Know and When Did You Know It?. 4. It Ain't Rocket Science, But ... 5. Casting and Harvesting the Nets. 6. Putting It Together. 7. Modelin...

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Bibliographische Detailangaben
1. Verfasser: Cole, Robert E.
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: New York : Oxford University Press, 1999.
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Online-Zugang:Volltext
Zusammenfassung:Tables and Figures. Introduction. 1. The New Quality Model: Continuity or Discontinuity?. 2. Market Pressures and Quality Consciousness. 3. How Much Did You Know and When Did You Know It?. 4. It Ain't Rocket Science, But ... 5. Casting and Harvesting the Nets. 6. Putting It Together. 7. Modeling the Future for Hewlett-Packard. 8. Adoption, Adaptation, and Reaction at Hewlett-Packard. 9. Quality Outcomes. 10. On Organizational Learning. Notes. References. Index.
Beschreibung:1 online resource (viii, 284 pages)
Bibliographie:Includes bibliographical references (pages 259-272) and index.
ISBN:9780198028604
0198028601
1280761059
9781280761058

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