Verfügbarkeit: Organisational change and retail finance :

Organisational change and retail finance :: an ethnographic perspective /

"This volume provides a detailed examination of the recent changes in retail finance from sociological, anthropological, management science and technology and organisation perspectives. It reports on the use of sociological ethnography to guide these changes, both in terms of helping to better...

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Bibliographische Detailangaben
Hauptverfasser:	Harper, Richard, 1960- (VerfasserIn), Randall, Dave (VerfasserIn), Rouncefield, Mark (VerfasserIn)
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	London ; New York : Routledge, 2000.
Schriftenreihe:	Routledge international studies in money and banking ; 8.
Schlagworte:	Bank management. Bank management > Great Britain. Banques > Gestion. Banques > Gestion > Grande-Bretagne. BUSINESS & ECONOMICS > Banks & Banking. Bank management Organisationswandel Ethnosoziologie Bank Great Britain
Online-Zugang:	Volltext Volltext
Zusammenfassung:	"This volume provides a detailed examination of the recent changes in retail finance from sociological, anthropological, management science and technology and organisation perspectives. It reports on the use of sociological ethnography to guide these changes, both in terms of helping to better understand and redraw work processes and through providing a more accurate and flexible understanding of the role played by technology. The authors place the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, participative design and soft system methodologies. The book explains the benefits of ethnography, as well as the potential it has in helping achieve more desirable change in all organisations, financial services included." "Organisational Change and Retail Finance will be of interest to all international researchers concerned with organisational and technological change, as well as managers of organisational development. It will also interest advanced students in sociology, anthropology, management science and organisational studies."--Jacket
Beschreibung:	1 online resource (xii, 183 pages)
Bibliographie:	Includes bibliographical references (pages 165-178) and index.
ISBN:	0203257146 9780203257142 9780203029992 0203029992 9781134632008 1134632002

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geographic	Great Britain fast https://id.oclc.org/worldcat/entity/E39PBJdmp7p3cx8hpmJ8HvmTpP
geographic_facet	Great Britain
id	ZDB-4-EBU-ocm50296176
illustrated	Not Illustrated
indexdate	2024-11-26T14:48:56Z
institution	BVB
isbn	0203257146 9780203257142 9780203029992 0203029992 9781134632008 1134632002
language	English
oclc_num	50296176
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physical	1 online resource (xii, 183 pages)
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publishDate	2000
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publisher	Routledge,
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series	Routledge international studies in money and banking ;
series2	Routledge international studies in money and banking ;
spelling	Harper, Richard, 1960- author. http://id.loc.gov/authorities/names/n2001005801 Organisational change and retail finance : an ethnographic perspective / Richard Harper, Dave Randall and Mark Rouncefield. London ; New York : Routledge, 2000. 1 online resource (xii, 183 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier data file Routledge international studies in money and banking ; 8 Includes bibliographical references (pages 165-178) and index. Print version record. 1. Introduction -- 2. Organisational studies and empirical description -- 3. Approaches to the management of change -- 4. Ethnography and change -- 5. Taking customers seriously -- 6. The virtual customer -- 7. Taking technology seriously -- 8. Conclusion. "This volume provides a detailed examination of the recent changes in retail finance from sociological, anthropological, management science and technology and organisation perspectives. It reports on the use of sociological ethnography to guide these changes, both in terms of helping to better understand and redraw work processes and through providing a more accurate and flexible understanding of the role played by technology. The authors place the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, participative design and soft system methodologies. The book explains the benefits of ethnography, as well as the potential it has in helping achieve more desirable change in all organisations, financial services included." "Organisational Change and Retail Finance will be of interest to all international researchers concerned with organisational and technological change, as well as managers of organisational development. It will also interest advanced students in sociology, anthropology, management science and organisational studies."--Jacket Bank management. http://id.loc.gov/authorities/subjects/sh85011578 Bank management Great Britain. Banques Gestion. Banques Gestion Grande-Bretagne. BUSINESS & ECONOMICS Banks & Banking. bisacsh Bank management fast Great Britain fast https://id.oclc.org/worldcat/entity/E39PBJdmp7p3cx8hpmJ8HvmTpP Organisationswandel gnd http://d-nb.info/gnd/4075693-2 Ethnosoziologie gnd http://d-nb.info/gnd/4220302-8 Bank gnd http://d-nb.info/gnd/4004436-1 Randall, Dave, author. Rouncefield, Mark, author. has work: Organisational change and retail finance (Text) https://id.oclc.org/worldcat/entity/E39PCGfdRrPY98RRwkFfJjJX7d https://id.oclc.org/worldcat/ontology/hasWork Print version: Harper, Richard, 1960- Organisational change and retail finance. London ; New York : Routledge, 2000 0415202647 (DLC) 99037474 (OCoLC)41641406 Routledge international studies in money and banking ; 8. http://id.loc.gov/authorities/names/n96082672 FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=460264 Volltext FWS01 ZDB-4-EBU FWS_PDA_EBU https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=70644 Volltext
spellingShingle	Harper, Richard, 1960- Randall, Dave Rouncefield, Mark Organisational change and retail finance : an ethnographic perspective / Routledge international studies in money and banking ; 1. Introduction -- 2. Organisational studies and empirical description -- 3. Approaches to the management of change -- 4. Ethnography and change -- 5. Taking customers seriously -- 6. The virtual customer -- 7. Taking technology seriously -- 8. Conclusion. Bank management. http://id.loc.gov/authorities/subjects/sh85011578 Bank management Great Britain. Banques Gestion. Banques Gestion Grande-Bretagne. BUSINESS & ECONOMICS Banks & Banking. bisacsh Bank management fast Organisationswandel gnd http://d-nb.info/gnd/4075693-2 Ethnosoziologie gnd http://d-nb.info/gnd/4220302-8 Bank gnd http://d-nb.info/gnd/4004436-1
subject_GND	http://id.loc.gov/authorities/subjects/sh85011578 http://d-nb.info/gnd/4075693-2 http://d-nb.info/gnd/4220302-8 http://d-nb.info/gnd/4004436-1
title	Organisational change and retail finance : an ethnographic perspective /
title_auth	Organisational change and retail finance : an ethnographic perspective /
title_exact_search	Organisational change and retail finance : an ethnographic perspective /
title_full	Organisational change and retail finance : an ethnographic perspective / Richard Harper, Dave Randall and Mark Rouncefield.
title_fullStr	Organisational change and retail finance : an ethnographic perspective / Richard Harper, Dave Randall and Mark Rouncefield.
title_full_unstemmed	Organisational change and retail finance : an ethnographic perspective / Richard Harper, Dave Randall and Mark Rouncefield.
title_short	Organisational change and retail finance :
title_sort	organisational change and retail finance an ethnographic perspective
title_sub	an ethnographic perspective /
topic	Bank management. http://id.loc.gov/authorities/subjects/sh85011578 Bank management Great Britain. Banques Gestion. Banques Gestion Grande-Bretagne. BUSINESS & ECONOMICS Banks & Banking. bisacsh Bank management fast Organisationswandel gnd http://d-nb.info/gnd/4075693-2 Ethnosoziologie gnd http://d-nb.info/gnd/4220302-8 Bank gnd http://d-nb.info/gnd/4004436-1
topic_facet	Bank management. Bank management Great Britain. Banques Gestion. Banques Gestion Grande-Bretagne. BUSINESS & ECONOMICS Banks & Banking. Bank management Great Britain Organisationswandel Ethnosoziologie Bank
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work_keys_str_mv	AT harperrichard organisationalchangeandretailfinanceanethnographicperspective AT randalldave organisationalchangeandretailfinanceanethnographicperspective AT rouncefieldmark organisationalchangeandretailfinanceanethnographicperspective

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