A Complaint is a Gift Workbook :: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty /
Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. --
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
[Place of publication not identified] :
Berrett-Koehler Publishers,
2022.
|
| Schriftenreihe: | Business professional collection
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. -- |
| Beschreibung: | 1 online resource (256 pages) : illustrations. |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 9781523002993 1523002999 |
Internformat
MARC
| LEADER | 00000cam a2200000Mi 4500 | ||
|---|---|---|---|
| 001 | ZDB-4-EBA-on1372504436 | ||
| 003 | OCoLC | ||
| 005 | 20241004212047.0 | ||
| 006 | m o d | ||
| 007 | cr mn||||||||| | ||
| 008 | 221116s2022 xx a ob 00| 0 eng d | ||
| 040 | |a K6U |b eng |e rda |e pn |c K6U |d OCLCF |d N$T |d OCLCO |d TMA |d OCLCQ | ||
| 020 | |a 9781523002993 |q (electronic bk.) | ||
| 020 | |a 1523002999 |q (electronic bk.) | ||
| 035 | |a (OCoLC)1372504436 | ||
| 050 | 1 | 4 | |a HF5415.55 |b .B37 2022 |
| 082 | 7 | |a 658.8/2 |2 23 | |
| 049 | |a MAIN | ||
| 100 | 1 | |a Barlow, Janelle, |e author. | |
| 245 | 1 | 2 | |a A Complaint is a Gift Workbook : |b 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty / |c by Janelle Barlow, Victoria Holtz. |
| 264 | 1 | |a [Place of publication not identified] : |b Berrett-Koehler Publishers, |c 2022. | |
| 300 | |a 1 online resource (256 pages) : |b illustrations. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 0 | |a Business professional collection | |
| 588 | 0 | |a Online resource; title from title screen (Skillsoft Books). | |
| 520 | |a Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. -- |c Edited summary from book. | ||
| 504 | |a Includes bibliographical references. | ||
| 650 | 0 | |a Branding (Marketing) |0 http://id.loc.gov/authorities/subjects/sh2007006470 | |
| 650 | 0 | |a Customer loyalty. |0 http://id.loc.gov/authorities/subjects/sh97009091 | |
| 650 | 0 | |a Word-of-mouth advertising. |0 http://id.loc.gov/authorities/subjects/sh94006574 | |
| 650 | 6 | |a Stratégie de marque. | |
| 650 | 6 | |a Consommateurs |x Fidélité. | |
| 650 | 6 | |a Bouche-à-oreille (Publicité) | |
| 650 | 7 | |a branding. |2 aat | |
| 650 | 7 | |a Branding (Marketing) |2 fast | |
| 650 | 7 | |a Customer loyalty |2 fast | |
| 650 | 7 | |a Word-of-mouth advertising |2 fast | |
| 700 | 1 | |a Holtz, Victoria. | |
| 856 | 4 | 0 | |l FWS01 |p ZDB-4-EBA |q FWS_PDA_EBA |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=3219122 |3 Volltext |
| 938 | |a EBSCOhost |b EBSC |n 3219122 | ||
| 994 | |a 92 |b GEBAY | ||
| 912 | |a ZDB-4-EBA | ||
| 049 | |a DE-863 | ||
Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBA-on1372504436 |
|---|---|
| _version_ | 1816882568965914624 |
| adam_text | |
| any_adam_object | |
| author | Barlow, Janelle |
| author2 | Holtz, Victoria |
| author2_role | |
| author2_variant | v h vh |
| author_facet | Barlow, Janelle Holtz, Victoria |
| author_role | aut |
| author_sort | Barlow, Janelle |
| author_variant | j b jb |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.55 .B37 2022 |
| callnumber-search | HF5415.55 .B37 2022 |
| callnumber-sort | HF 45415.55 B37 42022 |
| callnumber-subject | HF - Commerce |
| collection | ZDB-4-EBA |
| ctrlnum | (OCoLC)1372504436 |
| dewey-full | 658.8/2 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/2 |
| dewey-search | 658.8/2 |
| dewey-sort | 3658.8 12 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02241cam a2200481Mi 4500</leader><controlfield tag="001">ZDB-4-EBA-on1372504436</controlfield><controlfield tag="003">OCoLC</controlfield><controlfield tag="005">20241004212047.0</controlfield><controlfield tag="006">m o d </controlfield><controlfield tag="007">cr mn|||||||||</controlfield><controlfield tag="008">221116s2022 xx a ob 00| 0 eng d</controlfield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">K6U</subfield><subfield code="b">eng</subfield><subfield code="e">rda</subfield><subfield code="e">pn</subfield><subfield code="c">K6U</subfield><subfield code="d">OCLCF</subfield><subfield code="d">N$T</subfield><subfield code="d">OCLCO</subfield><subfield code="d">TMA</subfield><subfield code="d">OCLCQ</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781523002993</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1523002999</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1372504436</subfield></datafield><datafield tag="050" ind1="1" ind2="4"><subfield code="a">HF5415.55</subfield><subfield code="b">.B37 2022</subfield></datafield><datafield tag="082" ind1="7" ind2=" "><subfield code="a">658.8/2</subfield><subfield code="2">23</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">MAIN</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Barlow, Janelle,</subfield><subfield code="e">author.</subfield></datafield><datafield tag="245" ind1="1" ind2="2"><subfield code="a">A Complaint is a Gift Workbook :</subfield><subfield code="b">101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty /</subfield><subfield code="c">by Janelle Barlow, Victoria Holtz.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">[Place of publication not identified] :</subfield><subfield code="b">Berrett-Koehler Publishers,</subfield><subfield code="c">2022.</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (256 pages) :</subfield><subfield code="b">illustrations.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">computer</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">online resource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Business professional collection</subfield></datafield><datafield tag="588" ind1="0" ind2=" "><subfield code="a">Online resource; title from title screen (Skillsoft Books).</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. --</subfield><subfield code="c">Edited summary from book.</subfield></datafield><datafield tag="504" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Branding (Marketing)</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh2007006470</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Customer loyalty.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh97009091</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Word-of-mouth advertising.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh94006574</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Stratégie de marque.</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Consommateurs</subfield><subfield code="x">Fidélité.</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Bouche-à-oreille (Publicité)</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">branding.</subfield><subfield code="2">aat</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Branding (Marketing)</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer loyalty</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Word-of-mouth advertising</subfield><subfield code="2">fast</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Holtz, Victoria.</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="l">FWS01</subfield><subfield code="p">ZDB-4-EBA</subfield><subfield code="q">FWS_PDA_EBA</subfield><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=3219122</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">EBSCOhost</subfield><subfield code="b">EBSC</subfield><subfield code="n">3219122</subfield></datafield><datafield tag="994" ind1=" " ind2=" "><subfield code="a">92</subfield><subfield code="b">GEBAY</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBA</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-863</subfield></datafield></record></collection> |
| id | ZDB-4-EBA-on1372504436 |
| illustrated | Illustrated |
| indexdate | 2024-11-27T13:30:41Z |
| institution | BVB |
| isbn | 9781523002993 1523002999 |
| language | English |
| oclc_num | 1372504436 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (256 pages) : illustrations. |
| psigel | ZDB-4-EBA |
| publishDate | 2022 |
| publishDateSearch | 2022 |
| publishDateSort | 2022 |
| publisher | Berrett-Koehler Publishers, |
| record_format | marc |
| series2 | Business professional collection |
| spelling | Barlow, Janelle, author. A Complaint is a Gift Workbook : 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty / by Janelle Barlow, Victoria Holtz. [Place of publication not identified] : Berrett-Koehler Publishers, 2022. 1 online resource (256 pages) : illustrations. text txt rdacontent computer c rdamedia online resource cr rdacarrier Business professional collection Online resource; title from title screen (Skillsoft Books). Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. -- Edited summary from book. Includes bibliographical references. Branding (Marketing) http://id.loc.gov/authorities/subjects/sh2007006470 Customer loyalty. http://id.loc.gov/authorities/subjects/sh97009091 Word-of-mouth advertising. http://id.loc.gov/authorities/subjects/sh94006574 Stratégie de marque. Consommateurs Fidélité. Bouche-à-oreille (Publicité) branding. aat Branding (Marketing) fast Customer loyalty fast Word-of-mouth advertising fast Holtz, Victoria. FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=3219122 Volltext |
| spellingShingle | Barlow, Janelle A Complaint is a Gift Workbook : 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty / Branding (Marketing) http://id.loc.gov/authorities/subjects/sh2007006470 Customer loyalty. http://id.loc.gov/authorities/subjects/sh97009091 Word-of-mouth advertising. http://id.loc.gov/authorities/subjects/sh94006574 Stratégie de marque. Consommateurs Fidélité. Bouche-à-oreille (Publicité) branding. aat Branding (Marketing) fast Customer loyalty fast Word-of-mouth advertising fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh2007006470 http://id.loc.gov/authorities/subjects/sh97009091 http://id.loc.gov/authorities/subjects/sh94006574 |
| title | A Complaint is a Gift Workbook : 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty / |
| title_auth | A Complaint is a Gift Workbook : 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty / |
| title_exact_search | A Complaint is a Gift Workbook : 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty / |
| title_full | A Complaint is a Gift Workbook : 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty / by Janelle Barlow, Victoria Holtz. |
| title_fullStr | A Complaint is a Gift Workbook : 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty / by Janelle Barlow, Victoria Holtz. |
| title_full_unstemmed | A Complaint is a Gift Workbook : 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty / by Janelle Barlow, Victoria Holtz. |
| title_short | A Complaint is a Gift Workbook : |
| title_sort | complaint is a gift workbook 101 activities exercises and tools to learn from critical feedback and recover customer loyalty |
| title_sub | 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty / |
| topic | Branding (Marketing) http://id.loc.gov/authorities/subjects/sh2007006470 Customer loyalty. http://id.loc.gov/authorities/subjects/sh97009091 Word-of-mouth advertising. http://id.loc.gov/authorities/subjects/sh94006574 Stratégie de marque. Consommateurs Fidélité. Bouche-à-oreille (Publicité) branding. aat Branding (Marketing) fast Customer loyalty fast Word-of-mouth advertising fast |
| topic_facet | Branding (Marketing) Customer loyalty. Word-of-mouth advertising. Stratégie de marque. Consommateurs Fidélité. Bouche-à-oreille (Publicité) branding. Customer loyalty Word-of-mouth advertising |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=3219122 |
| work_keys_str_mv | AT barlowjanelle acomplaintisagiftworkbook101activitiesexercisesandtoolstolearnfromcriticalfeedbackandrecovercustomerloyalty AT holtzvictoria acomplaintisagiftworkbook101activitiesexercisesandtoolstolearnfromcriticalfeedbackandrecovercustomerloyalty AT barlowjanelle complaintisagiftworkbook101activitiesexercisesandtoolstolearnfromcriticalfeedbackandrecovercustomerloyalty AT holtzvictoria complaintisagiftworkbook101activitiesexercisesandtoolstolearnfromcriticalfeedbackandrecovercustomerloyalty |