Emotions and service in the digital age:
Gespeichert in:
| Weitere Verfasser: | , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
United Kingdom :
Emerald Publishing,
2020.
|
| Schriftenreihe: | Research on emotion in organizations ;
16. |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | 1 online resource |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 1839092599 9781839092619 1839092610 9781839092596 |
Internformat
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| 245 | 0 | 0 | |a Emotions and service in the digital age |c edited by Charmine E.J. Hartel, Wilfred J. Zerbe, Neal M. Ashkanasy. |
| 264 | 1 | |a United Kingdom : |b Emerald Publishing, |c 2020. | |
| 300 | |a 1 online resource | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 490 | 1 | |a Research on emotion in organizations ; |v 16 | |
| 505 | 0 | |a Part I: The Digital Age Chapter 1. What the Digital Age Is and Means for Workers, Services, and Emotions Scholars and Practitioners; Jasmin C. R. Härtel and Charmine E. J. Härtel Chapter 2. Technologically Altered Realities: A Realm for New Emotions Research, Training, and Management Possibilities; Jameson B. G. Härtel and Charmine E. J. Härtel Chapter 3. The evolution is now: Service robots, behavioural bias and emotions; Kate Letheren, Rebekah Russell-Bennett, Lucas Whittaker, Stephen Whyte and Uwe Dulleck Part II: Adapting to the Digital Age Chapter 4. Focusing on the Human Element: Effective Coaching in the Digital Age; Jennifer A. Nash Chapter 5. Development and Evaluation of an Online Coaching Model for Medical Students' and Doctors' Mental and Physical Wellbeing Management; John Jasinski, Jennifer Jasinski, Charmine E. J. Härtel and Günter F. Härtel Chapter 6. Leaders' Emotion Expressions in Digital Communication: Defining Social Distance in Leader-Follower-Relationships; Prisca Brosi and Marvin Schuth Chapter 7. Opportunities, Tools and New Insights: Evidence on Emotions in Service from Analyses of Digital Traces Data; Anat Rafaeli, Galit Yom-Tov, Shelly Ashtar and Daniel Altman Part III: Emotions and Care in the Digital Age Chapter 8. Can Care and Cure Co -- exist in Age of Internet Influenced Health Care? Psychological Androgyny and Emotional Intelligence in Indian Doctors; Sunita Ramam Rupavataram Chapter 9. Rough winds? Emotional climate following acquisitions; Riikka Harikkala-Lahinen Chapter 10. Expressing Negative Emotions in Work Relationships and Affective Organizational Commitment: A Latent Difference Score Approach; Daphna Brueller, Nir N. Brueller and Etty Doveh Chapter 11. Openness as Moderator between Feeling Bored and Managers' Decision-Making Competence: A Study of Managers in the Retail Industry; Magda M. du Preez, Hendrik S. Kriek and Jeremy Albright Chapter 12. Family Business Social Responsibility. Is CSR Different in Family Firms? Olof Brunninge, Markus Plate and Marcela Ramirez-Pasillas. | |
| 504 | |a Includes bibliographical references. | ||
| 650 | 0 | |a Psychology, Industrial. |0 http://id.loc.gov/authorities/subjects/sh85108476 | |
| 650 | 0 | |a Emotions. |0 http://id.loc.gov/authorities/subjects/sh85042818 | |
| 650 | 0 | |a Work |x Psychological aspects. |0 http://id.loc.gov/authorities/subjects/sh85148135 | |
| 650 | 0 | |a Employees |x Psychology. | |
| 650 | 0 | |a Information technology |x Psychological aspects. | |
| 650 | 6 | |a Psychologie du travail. | |
| 650 | 6 | |a Travail |x Aspect psychologique. | |
| 650 | 6 | |a Personnel |x Psychologie. | |
| 650 | 6 | |a Technologie de l'information |x Aspect psychologique. | |
| 650 | 7 | |a Psychology: emotions. |2 bicssc | |
| 650 | 7 | |a Psychology, Emotions. |2 bisacsh | |
| 650 | 7 | |a Emotions |2 fast | |
| 650 | 7 | |a Employees |x Psychology |2 fast | |
| 650 | 7 | |a Information technology |x Psychological aspects |2 fast | |
| 650 | 7 | |a Psychology, Industrial |2 fast | |
| 650 | 7 | |a Work |x Psychological aspects |2 fast | |
| 655 | 0 | 4 | |a Electronic Book |
| 700 | 1 | |a Hartel, Charmine E. J., |e editor. | |
| 700 | 1 | |a Zerbe, Wilfred J., |e editor. | |
| 700 | 1 | |a Ashkanasy, Neal M., |e editor. | |
| 758 | |i has work: |a Emotions and service in the digital age (Text) |1 https://id.oclc.org/worldcat/entity/E39PCH9whqCjGrpfjRK8BbHFjy |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
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| 830 | 0 | |a Research on emotion in organizations ; |v 16. |0 http://id.loc.gov/authorities/names/no2006002374 | |
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Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBA-on1203951800 |
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| _version_ | 1816882532415700992 |
| adam_text | |
| any_adam_object | |
| author2 | Hartel, Charmine E. J. Zerbe, Wilfred J. Ashkanasy, Neal M. |
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| author2_variant | c e j h cej cejh w j z wj wjz n m a nm nma |
| author_facet | Hartel, Charmine E. J. Zerbe, Wilfred J. Ashkanasy, Neal M. |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | T - Technology |
| callnumber-label | T14 |
| callnumber-raw | T14.5 .E46 2020 |
| callnumber-search | T14.5 .E46 2020 |
| callnumber-sort | T 214.5 E46 42020 |
| callnumber-subject | T - General Technology |
| collection | ZDB-4-EBA |
| contents | Part I: The Digital Age Chapter 1. What the Digital Age Is and Means for Workers, Services, and Emotions Scholars and Practitioners; Jasmin C. R. Härtel and Charmine E. J. Härtel Chapter 2. Technologically Altered Realities: A Realm for New Emotions Research, Training, and Management Possibilities; Jameson B. G. Härtel and Charmine E. J. Härtel Chapter 3. The evolution is now: Service robots, behavioural bias and emotions; Kate Letheren, Rebekah Russell-Bennett, Lucas Whittaker, Stephen Whyte and Uwe Dulleck Part II: Adapting to the Digital Age Chapter 4. Focusing on the Human Element: Effective Coaching in the Digital Age; Jennifer A. Nash Chapter 5. Development and Evaluation of an Online Coaching Model for Medical Students' and Doctors' Mental and Physical Wellbeing Management; John Jasinski, Jennifer Jasinski, Charmine E. J. Härtel and Günter F. Härtel Chapter 6. Leaders' Emotion Expressions in Digital Communication: Defining Social Distance in Leader-Follower-Relationships; Prisca Brosi and Marvin Schuth Chapter 7. Opportunities, Tools and New Insights: Evidence on Emotions in Service from Analyses of Digital Traces Data; Anat Rafaeli, Galit Yom-Tov, Shelly Ashtar and Daniel Altman Part III: Emotions and Care in the Digital Age Chapter 8. Can Care and Cure Co -- exist in Age of Internet Influenced Health Care? Psychological Androgyny and Emotional Intelligence in Indian Doctors; Sunita Ramam Rupavataram Chapter 9. Rough winds? Emotional climate following acquisitions; Riikka Harikkala-Lahinen Chapter 10. Expressing Negative Emotions in Work Relationships and Affective Organizational Commitment: A Latent Difference Score Approach; Daphna Brueller, Nir N. Brueller and Etty Doveh Chapter 11. Openness as Moderator between Feeling Bored and Managers' Decision-Making Competence: A Study of Managers in the Retail Industry; Magda M. du Preez, Hendrik S. Kriek and Jeremy Albright Chapter 12. Family Business Social Responsibility. Is CSR Different in Family Firms? Olof Brunninge, Markus Plate and Marcela Ramirez-Pasillas. |
| ctrlnum | (OCoLC)1203951800 |
| dewey-full | 158.7 |
| dewey-hundreds | 100 - Philosophy & psychology |
| dewey-ones | 158 - Applied psychology |
| dewey-raw | 158.7 |
| dewey-search | 158.7 |
| dewey-sort | 3158.7 |
| dewey-tens | 150 - Psychology |
| discipline | Psychologie |
| format | Electronic eBook |
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| indexdate | 2024-11-27T13:30:07Z |
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| language | English |
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| series | Research on emotion in organizations ; |
| series2 | Research on emotion in organizations ; |
| spelling | Emotions and service in the digital age edited by Charmine E.J. Hartel, Wilfred J. Zerbe, Neal M. Ashkanasy. United Kingdom : Emerald Publishing, 2020. 1 online resource text rdacontent computer rdamedia online resource rdacarrier Research on emotion in organizations ; 16 Part I: The Digital Age Chapter 1. What the Digital Age Is and Means for Workers, Services, and Emotions Scholars and Practitioners; Jasmin C. R. Härtel and Charmine E. J. Härtel Chapter 2. Technologically Altered Realities: A Realm for New Emotions Research, Training, and Management Possibilities; Jameson B. G. Härtel and Charmine E. J. Härtel Chapter 3. The evolution is now: Service robots, behavioural bias and emotions; Kate Letheren, Rebekah Russell-Bennett, Lucas Whittaker, Stephen Whyte and Uwe Dulleck Part II: Adapting to the Digital Age Chapter 4. Focusing on the Human Element: Effective Coaching in the Digital Age; Jennifer A. Nash Chapter 5. Development and Evaluation of an Online Coaching Model for Medical Students' and Doctors' Mental and Physical Wellbeing Management; John Jasinski, Jennifer Jasinski, Charmine E. J. Härtel and Günter F. Härtel Chapter 6. Leaders' Emotion Expressions in Digital Communication: Defining Social Distance in Leader-Follower-Relationships; Prisca Brosi and Marvin Schuth Chapter 7. Opportunities, Tools and New Insights: Evidence on Emotions in Service from Analyses of Digital Traces Data; Anat Rafaeli, Galit Yom-Tov, Shelly Ashtar and Daniel Altman Part III: Emotions and Care in the Digital Age Chapter 8. Can Care and Cure Co -- exist in Age of Internet Influenced Health Care? Psychological Androgyny and Emotional Intelligence in Indian Doctors; Sunita Ramam Rupavataram Chapter 9. Rough winds? Emotional climate following acquisitions; Riikka Harikkala-Lahinen Chapter 10. Expressing Negative Emotions in Work Relationships and Affective Organizational Commitment: A Latent Difference Score Approach; Daphna Brueller, Nir N. Brueller and Etty Doveh Chapter 11. Openness as Moderator between Feeling Bored and Managers' Decision-Making Competence: A Study of Managers in the Retail Industry; Magda M. du Preez, Hendrik S. Kriek and Jeremy Albright Chapter 12. Family Business Social Responsibility. Is CSR Different in Family Firms? Olof Brunninge, Markus Plate and Marcela Ramirez-Pasillas. Includes bibliographical references. Psychology, Industrial. http://id.loc.gov/authorities/subjects/sh85108476 Emotions. http://id.loc.gov/authorities/subjects/sh85042818 Work Psychological aspects. http://id.loc.gov/authorities/subjects/sh85148135 Employees Psychology. Information technology Psychological aspects. Psychologie du travail. Travail Aspect psychologique. Personnel Psychologie. Technologie de l'information Aspect psychologique. Psychology: emotions. bicssc Psychology, Emotions. bisacsh Emotions fast Employees Psychology fast Information technology Psychological aspects fast Psychology, Industrial fast Work Psychological aspects fast Electronic Book Hartel, Charmine E. J., editor. Zerbe, Wilfred J., editor. Ashkanasy, Neal M., editor. has work: Emotions and service in the digital age (Text) https://id.oclc.org/worldcat/entity/E39PCH9whqCjGrpfjRK8BbHFjy https://id.oclc.org/worldcat/ontology/hasWork Print version: 9781839092602 Research on emotion in organizations ; 16. http://id.loc.gov/authorities/names/no2006002374 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2478505 Volltext |
| spellingShingle | Emotions and service in the digital age Research on emotion in organizations ; Part I: The Digital Age Chapter 1. What the Digital Age Is and Means for Workers, Services, and Emotions Scholars and Practitioners; Jasmin C. R. Härtel and Charmine E. J. Härtel Chapter 2. Technologically Altered Realities: A Realm for New Emotions Research, Training, and Management Possibilities; Jameson B. G. Härtel and Charmine E. J. Härtel Chapter 3. The evolution is now: Service robots, behavioural bias and emotions; Kate Letheren, Rebekah Russell-Bennett, Lucas Whittaker, Stephen Whyte and Uwe Dulleck Part II: Adapting to the Digital Age Chapter 4. Focusing on the Human Element: Effective Coaching in the Digital Age; Jennifer A. Nash Chapter 5. Development and Evaluation of an Online Coaching Model for Medical Students' and Doctors' Mental and Physical Wellbeing Management; John Jasinski, Jennifer Jasinski, Charmine E. J. Härtel and Günter F. Härtel Chapter 6. Leaders' Emotion Expressions in Digital Communication: Defining Social Distance in Leader-Follower-Relationships; Prisca Brosi and Marvin Schuth Chapter 7. Opportunities, Tools and New Insights: Evidence on Emotions in Service from Analyses of Digital Traces Data; Anat Rafaeli, Galit Yom-Tov, Shelly Ashtar and Daniel Altman Part III: Emotions and Care in the Digital Age Chapter 8. Can Care and Cure Co -- exist in Age of Internet Influenced Health Care? Psychological Androgyny and Emotional Intelligence in Indian Doctors; Sunita Ramam Rupavataram Chapter 9. Rough winds? Emotional climate following acquisitions; Riikka Harikkala-Lahinen Chapter 10. Expressing Negative Emotions in Work Relationships and Affective Organizational Commitment: A Latent Difference Score Approach; Daphna Brueller, Nir N. Brueller and Etty Doveh Chapter 11. Openness as Moderator between Feeling Bored and Managers' Decision-Making Competence: A Study of Managers in the Retail Industry; Magda M. du Preez, Hendrik S. Kriek and Jeremy Albright Chapter 12. Family Business Social Responsibility. Is CSR Different in Family Firms? Olof Brunninge, Markus Plate and Marcela Ramirez-Pasillas. Psychology, Industrial. http://id.loc.gov/authorities/subjects/sh85108476 Emotions. http://id.loc.gov/authorities/subjects/sh85042818 Work Psychological aspects. http://id.loc.gov/authorities/subjects/sh85148135 Employees Psychology. Information technology Psychological aspects. Psychologie du travail. Travail Aspect psychologique. Personnel Psychologie. Technologie de l'information Aspect psychologique. Psychology: emotions. bicssc Psychology, Emotions. bisacsh Emotions fast Employees Psychology fast Information technology Psychological aspects fast Psychology, Industrial fast Work Psychological aspects fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85108476 http://id.loc.gov/authorities/subjects/sh85042818 http://id.loc.gov/authorities/subjects/sh85148135 |
| title | Emotions and service in the digital age |
| title_auth | Emotions and service in the digital age |
| title_exact_search | Emotions and service in the digital age |
| title_full | Emotions and service in the digital age edited by Charmine E.J. Hartel, Wilfred J. Zerbe, Neal M. Ashkanasy. |
| title_fullStr | Emotions and service in the digital age edited by Charmine E.J. Hartel, Wilfred J. Zerbe, Neal M. Ashkanasy. |
| title_full_unstemmed | Emotions and service in the digital age edited by Charmine E.J. Hartel, Wilfred J. Zerbe, Neal M. Ashkanasy. |
| title_short | Emotions and service in the digital age |
| title_sort | emotions and service in the digital age |
| topic | Psychology, Industrial. http://id.loc.gov/authorities/subjects/sh85108476 Emotions. http://id.loc.gov/authorities/subjects/sh85042818 Work Psychological aspects. http://id.loc.gov/authorities/subjects/sh85148135 Employees Psychology. Information technology Psychological aspects. Psychologie du travail. Travail Aspect psychologique. Personnel Psychologie. Technologie de l'information Aspect psychologique. Psychology: emotions. bicssc Psychology, Emotions. bisacsh Emotions fast Employees Psychology fast Information technology Psychological aspects fast Psychology, Industrial fast Work Psychological aspects fast |
| topic_facet | Psychology, Industrial. Emotions. Work Psychological aspects. Employees Psychology. Information technology Psychological aspects. Psychologie du travail. Travail Aspect psychologique. Personnel Psychologie. Technologie de l'information Aspect psychologique. Psychology: emotions. Psychology, Emotions. Emotions Employees Psychology Information technology Psychological aspects Psychology, Industrial Work Psychological aspects Electronic Book |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2478505 |
| work_keys_str_mv | AT hartelcharmineej emotionsandserviceinthedigitalage AT zerbewilfredj emotionsandserviceinthedigitalage AT ashkanasynealm emotionsandserviceinthedigitalage |