Designing Anthropomorphic Conversational Agents in Enterprises :: a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction.
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Göttingen :
Cuvillier Verlag,
2020.
|
| Series: | Göttinger Wirtschaftsinformatik.
|
| Subjects: | |
| Online Access: | Volltext |
| Physical Description: | 1 online resource (241 pages) |
| ISBN: | 3736962169 9783736962163 |
Staff View
MARC
| LEADER | 00000cam a2200000Mi 4500 | ||
|---|---|---|---|
| 001 | ZDB-4-EBA-on1164498827 | ||
| 003 | OCoLC | ||
| 005 | 20241004212047.0 | ||
| 006 | m o d | ||
| 007 | cr |n|---||||| | ||
| 008 | 200711s2020 gw o 000 0 eng d | ||
| 040 | |a EBLCP |b eng |e pn |c EBLCP |d OCLCO |d YDX |d OCLCQ |d MERUC |d N$T |d OCLCQ |d N$T |d SFB |d OCLCF |d OCLCQ |d OCLCO |d OCLCL |d SXB | ||
| 019 | |a 1164352704 | ||
| 020 | |a 3736962169 | ||
| 020 | |a 9783736962163 |q (electronic bk.) | ||
| 035 | |a (OCoLC)1164498827 |z (OCoLC)1164352704 | ||
| 050 | 4 | |a QA76.9.N38 | |
| 082 | 7 | |a 006.35 |2 23/eng/20230130 | |
| 049 | |a MAIN | ||
| 100 | 1 | |a Diederich, Stephan, |e author. | |
| 245 | 1 | 0 | |a Designing Anthropomorphic Conversational Agents in Enterprises : |b a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. |
| 260 | |a Göttingen : |b Cuvillier Verlag, |c 2020. | ||
| 300 | |a 1 online resource (241 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Göttinger Wirtschaftsinformatik ; |v v. 102 | |
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Intro -- A. Foundation -- I. Introduction -- B. Studies on Anthropomorphic Design of Enterprice Conversational Agents -- I. Assessing the Status Quo -- 1. Study 1: On the Design of Enterprice Conversational Agents -- A Synthesis of IS and HCI Research -- II. Unterstanding Technological Limitations -- 1. Study 2: Not Human After All-Exploring the Impact of Response Failure on User Perception of Anthropomorphic Conversational Service Agents -- 2. Study 3: Design for Fast Request Fulfillment or Natural Interaction? Insights from an Online Experiment with a Conversational Agent | |
| 505 | 8 | |a III. Exploring the Potential of Human -- Like Design -- 1. Study 4: Emulating Empathetic Behavior in Online Service Encounters with Sentiment-Adaptive Responses-Insights from an Experiment with a Conversational Agent -- 2. Study 5: Promoting Sustainable Mobility Beliefs with Persuasive and Anthropomorphic Design-Insights from an Experiment with a Conversational Agent -- IV. Formulating a Nascent Design Theory -- 1. Study 6: Designing Anthropomorphic Enterprise Conversational Agents -- C. Contributions -- I. Findings and Results -- II. Implications | |
| 505 | 8 | |a III. Limitations and Opportunities for Future Research -- IV. Concluding Remarks | |
| 650 | 0 | |a Transaction systems (Computer systems) |0 http://id.loc.gov/authorities/subjects/sh89002252 | |
| 650 | 0 | |a Natural language generation (Computer science) |0 http://id.loc.gov/authorities/subjects/sh2017004703 | |
| 650 | 6 | |a Systèmes transactionnels. | |
| 650 | 6 | |a Génération automatique de texte. | |
| 650 | 7 | |a Natural language generation (Computer science) |2 fast | |
| 650 | 7 | |a Transaction systems (Computer systems) |2 fast | |
| 655 | 4 | |a Electronic book. | |
| 758 | |i has work: |a Designing anthropomorphic conversational agents in enterprises (Text) |1 https://id.oclc.org/worldcat/entity/E39PCH6xk7wr6cqVd8HtJj6p6C |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Diederich, Stephan. |t Designing Anthropomorphic Conversational Agents in Enterprises : A Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. |d Göttingen : Cuvillier Verlag, ©2020 |z 9783736972162 |
| 830 | 0 | |a Göttinger Wirtschaftsinformatik. |0 http://id.loc.gov/authorities/names/n93021303 | |
| 856 | 4 | 0 | |l FWS01 |p ZDB-4-EBA |q FWS_PDA_EBA |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2518221 |3 Volltext |
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL6254153 | ||
| 938 | |a YBP Library Services |b YANK |n 16836747 | ||
| 938 | |a EBSCOhost |b EBSC |n 2518221 | ||
| 994 | |a 92 |b GEBAY | ||
| 912 | |a ZDB-4-EBA | ||
| 049 | |a DE-863 | ||
Record in the Search Index
| DE-BY-FWS_katkey | ZDB-4-EBA-on1164498827 |
|---|---|
| _version_ | 1816882524394094592 |
| adam_text | |
| any_adam_object | |
| author | Diederich, Stephan |
| author_facet | Diederich, Stephan |
| author_role | aut |
| author_sort | Diederich, Stephan |
| author_variant | s d sd |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | Q - Science |
| callnumber-label | QA76 |
| callnumber-raw | QA76.9.N38 |
| callnumber-search | QA76.9.N38 |
| callnumber-sort | QA 276.9 N38 |
| callnumber-subject | QA - Mathematics |
| collection | ZDB-4-EBA |
| contents | Intro -- A. Foundation -- I. Introduction -- B. Studies on Anthropomorphic Design of Enterprice Conversational Agents -- I. Assessing the Status Quo -- 1. Study 1: On the Design of Enterprice Conversational Agents -- A Synthesis of IS and HCI Research -- II. Unterstanding Technological Limitations -- 1. Study 2: Not Human After All-Exploring the Impact of Response Failure on User Perception of Anthropomorphic Conversational Service Agents -- 2. Study 3: Design for Fast Request Fulfillment or Natural Interaction? Insights from an Online Experiment with a Conversational Agent III. Exploring the Potential of Human -- Like Design -- 1. Study 4: Emulating Empathetic Behavior in Online Service Encounters with Sentiment-Adaptive Responses-Insights from an Experiment with a Conversational Agent -- 2. Study 5: Promoting Sustainable Mobility Beliefs with Persuasive and Anthropomorphic Design-Insights from an Experiment with a Conversational Agent -- IV. Formulating a Nascent Design Theory -- 1. Study 6: Designing Anthropomorphic Enterprise Conversational Agents -- C. Contributions -- I. Findings and Results -- II. Implications III. Limitations and Opportunities for Future Research -- IV. Concluding Remarks |
| ctrlnum | (OCoLC)1164498827 |
| dewey-full | 006.35 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 006 - Special computer methods |
| dewey-raw | 006.35 |
| dewey-search | 006.35 |
| dewey-sort | 16.35 |
| dewey-tens | 000 - Computer science, information, general works |
| discipline | Informatik |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03687cam a2200517Mi 4500</leader><controlfield tag="001">ZDB-4-EBA-on1164498827</controlfield><controlfield tag="003">OCoLC</controlfield><controlfield tag="005">20241004212047.0</controlfield><controlfield tag="006">m o d </controlfield><controlfield tag="007">cr |n|---|||||</controlfield><controlfield tag="008">200711s2020 gw o 000 0 eng d</controlfield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">EBLCP</subfield><subfield code="b">eng</subfield><subfield code="e">pn</subfield><subfield code="c">EBLCP</subfield><subfield code="d">OCLCO</subfield><subfield code="d">YDX</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">MERUC</subfield><subfield code="d">N$T</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">N$T</subfield><subfield code="d">SFB</subfield><subfield code="d">OCLCF</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCL</subfield><subfield code="d">SXB</subfield></datafield><datafield tag="019" ind1=" " ind2=" "><subfield code="a">1164352704</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">3736962169</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783736962163</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)1164498827</subfield><subfield code="z">(OCoLC)1164352704</subfield></datafield><datafield tag="050" ind1=" " ind2="4"><subfield code="a">QA76.9.N38</subfield></datafield><datafield tag="082" ind1="7" ind2=" "><subfield code="a">006.35</subfield><subfield code="2">23/eng/20230130</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">MAIN</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Diederich, Stephan,</subfield><subfield code="e">author.</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Designing Anthropomorphic Conversational Agents in Enterprises :</subfield><subfield code="b">a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction.</subfield></datafield><datafield tag="260" ind1=" " ind2=" "><subfield code="a">Göttingen :</subfield><subfield code="b">Cuvillier Verlag,</subfield><subfield code="c">2020.</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (241 pages)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">computer</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">online resource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="1" ind2=" "><subfield code="a">Göttinger Wirtschaftsinformatik ;</subfield><subfield code="v">v. 102</subfield></datafield><datafield tag="588" ind1="0" ind2=" "><subfield code="a">Print version record.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">Intro -- A. Foundation -- I. Introduction -- B. Studies on Anthropomorphic Design of Enterprice Conversational Agents -- I. Assessing the Status Quo -- 1. Study 1: On the Design of Enterprice Conversational Agents -- A Synthesis of IS and HCI Research -- II. Unterstanding Technological Limitations -- 1. Study 2: Not Human After All-Exploring the Impact of Response Failure on User Perception of Anthropomorphic Conversational Service Agents -- 2. Study 3: Design for Fast Request Fulfillment or Natural Interaction? Insights from an Online Experiment with a Conversational Agent</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">III. Exploring the Potential of Human -- Like Design -- 1. Study 4: Emulating Empathetic Behavior in Online Service Encounters with Sentiment-Adaptive Responses-Insights from an Experiment with a Conversational Agent -- 2. Study 5: Promoting Sustainable Mobility Beliefs with Persuasive and Anthropomorphic Design-Insights from an Experiment with a Conversational Agent -- IV. Formulating a Nascent Design Theory -- 1. Study 6: Designing Anthropomorphic Enterprise Conversational Agents -- C. Contributions -- I. Findings and Results -- II. Implications</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">III. Limitations and Opportunities for Future Research -- IV. Concluding Remarks</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Transaction systems (Computer systems)</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh89002252</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Natural language generation (Computer science)</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh2017004703</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Systèmes transactionnels.</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Génération automatique de texte.</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Natural language generation (Computer science)</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Transaction systems (Computer systems)</subfield><subfield code="2">fast</subfield></datafield><datafield tag="655" ind1=" " ind2="4"><subfield code="a">Electronic book.</subfield></datafield><datafield tag="758" ind1=" " ind2=" "><subfield code="i">has work:</subfield><subfield code="a">Designing anthropomorphic conversational agents in enterprises (Text)</subfield><subfield code="1">https://id.oclc.org/worldcat/entity/E39PCH6xk7wr6cqVd8HtJj6p6C</subfield><subfield code="4">https://id.oclc.org/worldcat/ontology/hasWork</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Print version:</subfield><subfield code="a">Diederich, Stephan.</subfield><subfield code="t">Designing Anthropomorphic Conversational Agents in Enterprises : A Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction.</subfield><subfield code="d">Göttingen : Cuvillier Verlag, ©2020</subfield><subfield code="z">9783736972162</subfield></datafield><datafield tag="830" ind1=" " ind2="0"><subfield code="a">Göttinger Wirtschaftsinformatik.</subfield><subfield code="0">http://id.loc.gov/authorities/names/n93021303</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="l">FWS01</subfield><subfield code="p">ZDB-4-EBA</subfield><subfield code="q">FWS_PDA_EBA</subfield><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2518221</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">ProQuest Ebook Central</subfield><subfield code="b">EBLB</subfield><subfield code="n">EBL6254153</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">YBP Library Services</subfield><subfield code="b">YANK</subfield><subfield code="n">16836747</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">EBSCOhost</subfield><subfield code="b">EBSC</subfield><subfield code="n">2518221</subfield></datafield><datafield tag="994" ind1=" " ind2=" "><subfield code="a">92</subfield><subfield code="b">GEBAY</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBA</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-863</subfield></datafield></record></collection> |
| genre | Electronic book. |
| genre_facet | Electronic book. |
| id | ZDB-4-EBA-on1164498827 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-27T13:29:59Z |
| institution | BVB |
| isbn | 3736962169 9783736962163 |
| language | English |
| oclc_num | 1164498827 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (241 pages) |
| psigel | ZDB-4-EBA |
| publishDate | 2020 |
| publishDateSearch | 2020 |
| publishDateSort | 2020 |
| publisher | Cuvillier Verlag, |
| record_format | marc |
| series | Göttinger Wirtschaftsinformatik. |
| series2 | Göttinger Wirtschaftsinformatik ; |
| spelling | Diederich, Stephan, author. Designing Anthropomorphic Conversational Agents in Enterprises : a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. Göttingen : Cuvillier Verlag, 2020. 1 online resource (241 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Göttinger Wirtschaftsinformatik ; v. 102 Print version record. Intro -- A. Foundation -- I. Introduction -- B. Studies on Anthropomorphic Design of Enterprice Conversational Agents -- I. Assessing the Status Quo -- 1. Study 1: On the Design of Enterprice Conversational Agents -- A Synthesis of IS and HCI Research -- II. Unterstanding Technological Limitations -- 1. Study 2: Not Human After All-Exploring the Impact of Response Failure on User Perception of Anthropomorphic Conversational Service Agents -- 2. Study 3: Design for Fast Request Fulfillment or Natural Interaction? Insights from an Online Experiment with a Conversational Agent III. Exploring the Potential of Human -- Like Design -- 1. Study 4: Emulating Empathetic Behavior in Online Service Encounters with Sentiment-Adaptive Responses-Insights from an Experiment with a Conversational Agent -- 2. Study 5: Promoting Sustainable Mobility Beliefs with Persuasive and Anthropomorphic Design-Insights from an Experiment with a Conversational Agent -- IV. Formulating a Nascent Design Theory -- 1. Study 6: Designing Anthropomorphic Enterprise Conversational Agents -- C. Contributions -- I. Findings and Results -- II. Implications III. Limitations and Opportunities for Future Research -- IV. Concluding Remarks Transaction systems (Computer systems) http://id.loc.gov/authorities/subjects/sh89002252 Natural language generation (Computer science) http://id.loc.gov/authorities/subjects/sh2017004703 Systèmes transactionnels. Génération automatique de texte. Natural language generation (Computer science) fast Transaction systems (Computer systems) fast Electronic book. has work: Designing anthropomorphic conversational agents in enterprises (Text) https://id.oclc.org/worldcat/entity/E39PCH6xk7wr6cqVd8HtJj6p6C https://id.oclc.org/worldcat/ontology/hasWork Print version: Diederich, Stephan. Designing Anthropomorphic Conversational Agents in Enterprises : A Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. Göttingen : Cuvillier Verlag, ©2020 9783736972162 Göttinger Wirtschaftsinformatik. http://id.loc.gov/authorities/names/n93021303 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2518221 Volltext |
| spellingShingle | Diederich, Stephan Designing Anthropomorphic Conversational Agents in Enterprises : a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. Göttinger Wirtschaftsinformatik. Intro -- A. Foundation -- I. Introduction -- B. Studies on Anthropomorphic Design of Enterprice Conversational Agents -- I. Assessing the Status Quo -- 1. Study 1: On the Design of Enterprice Conversational Agents -- A Synthesis of IS and HCI Research -- II. Unterstanding Technological Limitations -- 1. Study 2: Not Human After All-Exploring the Impact of Response Failure on User Perception of Anthropomorphic Conversational Service Agents -- 2. Study 3: Design for Fast Request Fulfillment or Natural Interaction? Insights from an Online Experiment with a Conversational Agent III. Exploring the Potential of Human -- Like Design -- 1. Study 4: Emulating Empathetic Behavior in Online Service Encounters with Sentiment-Adaptive Responses-Insights from an Experiment with a Conversational Agent -- 2. Study 5: Promoting Sustainable Mobility Beliefs with Persuasive and Anthropomorphic Design-Insights from an Experiment with a Conversational Agent -- IV. Formulating a Nascent Design Theory -- 1. Study 6: Designing Anthropomorphic Enterprise Conversational Agents -- C. Contributions -- I. Findings and Results -- II. Implications III. Limitations and Opportunities for Future Research -- IV. Concluding Remarks Transaction systems (Computer systems) http://id.loc.gov/authorities/subjects/sh89002252 Natural language generation (Computer science) http://id.loc.gov/authorities/subjects/sh2017004703 Systèmes transactionnels. Génération automatique de texte. Natural language generation (Computer science) fast Transaction systems (Computer systems) fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh89002252 http://id.loc.gov/authorities/subjects/sh2017004703 |
| title | Designing Anthropomorphic Conversational Agents in Enterprises : a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. |
| title_auth | Designing Anthropomorphic Conversational Agents in Enterprises : a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. |
| title_exact_search | Designing Anthropomorphic Conversational Agents in Enterprises : a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. |
| title_full | Designing Anthropomorphic Conversational Agents in Enterprises : a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. |
| title_fullStr | Designing Anthropomorphic Conversational Agents in Enterprises : a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. |
| title_full_unstemmed | Designing Anthropomorphic Conversational Agents in Enterprises : a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. |
| title_short | Designing Anthropomorphic Conversational Agents in Enterprises : |
| title_sort | designing anthropomorphic conversational agents in enterprises a nascent theory and conceptual framework for fostering a human like interaction |
| title_sub | a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. |
| topic | Transaction systems (Computer systems) http://id.loc.gov/authorities/subjects/sh89002252 Natural language generation (Computer science) http://id.loc.gov/authorities/subjects/sh2017004703 Systèmes transactionnels. Génération automatique de texte. Natural language generation (Computer science) fast Transaction systems (Computer systems) fast |
| topic_facet | Transaction systems (Computer systems) Natural language generation (Computer science) Systèmes transactionnels. Génération automatique de texte. Electronic book. |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2518221 |
| work_keys_str_mv | AT diederichstephan designinganthropomorphicconversationalagentsinenterprisesanascenttheoryandconceptualframeworkforfosteringahumanlikeinteraction |