Designing Anthropomorphic Conversational Agents in Enterprises :: a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction.
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Göttingen :
Cuvillier Verlag,
2020.
|
| Schriftenreihe: | Göttinger Wirtschaftsinformatik.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | 1 online resource (241 pages) |
| ISBN: | 3736962169 9783736962163 |
Internformat
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| 245 | 1 | 0 | |a Designing Anthropomorphic Conversational Agents in Enterprises : |b a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. |
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| 505 | 0 | |a Intro -- A. Foundation -- I. Introduction -- B. Studies on Anthropomorphic Design of Enterprice Conversational Agents -- I. Assessing the Status Quo -- 1. Study 1: On the Design of Enterprice Conversational Agents -- A Synthesis of IS and HCI Research -- II. Unterstanding Technological Limitations -- 1. Study 2: Not Human After All-Exploring the Impact of Response Failure on User Perception of Anthropomorphic Conversational Service Agents -- 2. Study 3: Design for Fast Request Fulfillment or Natural Interaction? Insights from an Online Experiment with a Conversational Agent | |
| 505 | 8 | |a III. Exploring the Potential of Human -- Like Design -- 1. Study 4: Emulating Empathetic Behavior in Online Service Encounters with Sentiment-Adaptive Responses-Insights from an Experiment with a Conversational Agent -- 2. Study 5: Promoting Sustainable Mobility Beliefs with Persuasive and Anthropomorphic Design-Insights from an Experiment with a Conversational Agent -- IV. Formulating a Nascent Design Theory -- 1. Study 6: Designing Anthropomorphic Enterprise Conversational Agents -- C. Contributions -- I. Findings and Results -- II. Implications | |
| 505 | 8 | |a III. Limitations and Opportunities for Future Research -- IV. Concluding Remarks | |
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| contents | Intro -- A. Foundation -- I. Introduction -- B. Studies on Anthropomorphic Design of Enterprice Conversational Agents -- I. Assessing the Status Quo -- 1. Study 1: On the Design of Enterprice Conversational Agents -- A Synthesis of IS and HCI Research -- II. Unterstanding Technological Limitations -- 1. Study 2: Not Human After All-Exploring the Impact of Response Failure on User Perception of Anthropomorphic Conversational Service Agents -- 2. Study 3: Design for Fast Request Fulfillment or Natural Interaction? Insights from an Online Experiment with a Conversational Agent III. Exploring the Potential of Human -- Like Design -- 1. Study 4: Emulating Empathetic Behavior in Online Service Encounters with Sentiment-Adaptive Responses-Insights from an Experiment with a Conversational Agent -- 2. Study 5: Promoting Sustainable Mobility Beliefs with Persuasive and Anthropomorphic Design-Insights from an Experiment with a Conversational Agent -- IV. Formulating a Nascent Design Theory -- 1. Study 6: Designing Anthropomorphic Enterprise Conversational Agents -- C. Contributions -- I. Findings and Results -- II. Implications III. Limitations and Opportunities for Future Research -- IV. Concluding Remarks |
| ctrlnum | (OCoLC)1164498827 |
| dewey-full | 006.35 |
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| discipline | Informatik |
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| illustrated | Not Illustrated |
| indexdate | 2024-11-27T13:29:59Z |
| institution | BVB |
| isbn | 3736962169 9783736962163 |
| language | English |
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| series | Göttinger Wirtschaftsinformatik. |
| series2 | Göttinger Wirtschaftsinformatik ; |
| spelling | Diederich, Stephan, author. Designing Anthropomorphic Conversational Agents in Enterprises : a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. Göttingen : Cuvillier Verlag, 2020. 1 online resource (241 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Göttinger Wirtschaftsinformatik ; v. 102 Print version record. Intro -- A. Foundation -- I. Introduction -- B. Studies on Anthropomorphic Design of Enterprice Conversational Agents -- I. Assessing the Status Quo -- 1. Study 1: On the Design of Enterprice Conversational Agents -- A Synthesis of IS and HCI Research -- II. Unterstanding Technological Limitations -- 1. Study 2: Not Human After All-Exploring the Impact of Response Failure on User Perception of Anthropomorphic Conversational Service Agents -- 2. Study 3: Design for Fast Request Fulfillment or Natural Interaction? Insights from an Online Experiment with a Conversational Agent III. Exploring the Potential of Human -- Like Design -- 1. Study 4: Emulating Empathetic Behavior in Online Service Encounters with Sentiment-Adaptive Responses-Insights from an Experiment with a Conversational Agent -- 2. Study 5: Promoting Sustainable Mobility Beliefs with Persuasive and Anthropomorphic Design-Insights from an Experiment with a Conversational Agent -- IV. Formulating a Nascent Design Theory -- 1. Study 6: Designing Anthropomorphic Enterprise Conversational Agents -- C. Contributions -- I. Findings and Results -- II. Implications III. Limitations and Opportunities for Future Research -- IV. Concluding Remarks Transaction systems (Computer systems) http://id.loc.gov/authorities/subjects/sh89002252 Natural language generation (Computer science) http://id.loc.gov/authorities/subjects/sh2017004703 Systèmes transactionnels. Génération automatique de texte. Natural language generation (Computer science) fast Transaction systems (Computer systems) fast Electronic book. has work: Designing anthropomorphic conversational agents in enterprises (Text) https://id.oclc.org/worldcat/entity/E39PCH6xk7wr6cqVd8HtJj6p6C https://id.oclc.org/worldcat/ontology/hasWork Print version: Diederich, Stephan. Designing Anthropomorphic Conversational Agents in Enterprises : A Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. Göttingen : Cuvillier Verlag, ©2020 9783736972162 Göttinger Wirtschaftsinformatik. http://id.loc.gov/authorities/names/n93021303 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2518221 Volltext |
| spellingShingle | Diederich, Stephan Designing Anthropomorphic Conversational Agents in Enterprises : a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. Göttinger Wirtschaftsinformatik. Intro -- A. Foundation -- I. Introduction -- B. Studies on Anthropomorphic Design of Enterprice Conversational Agents -- I. Assessing the Status Quo -- 1. Study 1: On the Design of Enterprice Conversational Agents -- A Synthesis of IS and HCI Research -- II. Unterstanding Technological Limitations -- 1. Study 2: Not Human After All-Exploring the Impact of Response Failure on User Perception of Anthropomorphic Conversational Service Agents -- 2. Study 3: Design for Fast Request Fulfillment or Natural Interaction? Insights from an Online Experiment with a Conversational Agent III. Exploring the Potential of Human -- Like Design -- 1. Study 4: Emulating Empathetic Behavior in Online Service Encounters with Sentiment-Adaptive Responses-Insights from an Experiment with a Conversational Agent -- 2. Study 5: Promoting Sustainable Mobility Beliefs with Persuasive and Anthropomorphic Design-Insights from an Experiment with a Conversational Agent -- IV. Formulating a Nascent Design Theory -- 1. Study 6: Designing Anthropomorphic Enterprise Conversational Agents -- C. Contributions -- I. Findings and Results -- II. Implications III. Limitations and Opportunities for Future Research -- IV. Concluding Remarks Transaction systems (Computer systems) http://id.loc.gov/authorities/subjects/sh89002252 Natural language generation (Computer science) http://id.loc.gov/authorities/subjects/sh2017004703 Systèmes transactionnels. Génération automatique de texte. Natural language generation (Computer science) fast Transaction systems (Computer systems) fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh89002252 http://id.loc.gov/authorities/subjects/sh2017004703 |
| title | Designing Anthropomorphic Conversational Agents in Enterprises : a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. |
| title_auth | Designing Anthropomorphic Conversational Agents in Enterprises : a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. |
| title_exact_search | Designing Anthropomorphic Conversational Agents in Enterprises : a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. |
| title_full | Designing Anthropomorphic Conversational Agents in Enterprises : a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. |
| title_fullStr | Designing Anthropomorphic Conversational Agents in Enterprises : a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. |
| title_full_unstemmed | Designing Anthropomorphic Conversational Agents in Enterprises : a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. |
| title_short | Designing Anthropomorphic Conversational Agents in Enterprises : |
| title_sort | designing anthropomorphic conversational agents in enterprises a nascent theory and conceptual framework for fostering a human like interaction |
| title_sub | a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction. |
| topic | Transaction systems (Computer systems) http://id.loc.gov/authorities/subjects/sh89002252 Natural language generation (Computer science) http://id.loc.gov/authorities/subjects/sh2017004703 Systèmes transactionnels. Génération automatique de texte. Natural language generation (Computer science) fast Transaction systems (Computer systems) fast |
| topic_facet | Transaction systems (Computer systems) Natural language generation (Computer science) Systèmes transactionnels. Génération automatique de texte. Electronic book. |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2518221 |
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