Envisioning the future of reference :: trends, reflections, and innovations /

"Pick up this book for an in-depth look at new models in reference services, and use it as a hands-on tool to help you incorporate new trends into your library"--

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Bibliographische Detailangaben
Weitere Verfasser: Zabel, Diane (HerausgeberIn), Reiter, Lauren (HerausgeberIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: Santa Barbara, California : Libraries Unlimited, an imprint of ABC-CLIO, LLC, [2020]
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Online-Zugang:Volltext
Zusammenfassung:"Pick up this book for an in-depth look at new models in reference services, and use it as a hands-on tool to help you incorporate new trends into your library"--
"For the past decade, librarians have been lamenting the demise of reference services. Encouraging recent research shows that reference librarians are actually in more demand than ever; however, nearly everything about reference has changed--from technologies, tools, and techniques to models of service. What are these changes, and how can the profession respond to and prepare for shifting priorities and user needs? In this volume, business librarians Diane Zabel and Lauren Reiter bring together a host of experts to answer these timely questions. Topics range from the education and training of professionals to meeting the needs and wants of employers. Covered are trends in chat reference, research consultations, do-it-yourself reference, tracking trends with user populations, assessment, and data-driven decisions about reference services. Grounded in the principle that regardless of the evolutions in service, the user remains at the center of reference, this guide offers readers an exciting look at the future of this important public service."--
Beschreibung:1 online resource (xvii, 193 pages) : illustrations
Bibliographie:Includes bibliographical references and index.
ISBN:9781440867385
1440867380
9798216080572

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