Service leadership :: tools to assess knowledge, attitude and behavior /
How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on "do things right"...
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| Weitere Verfasser: | , , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York :
Nova Science Publishers,
[2019]
|
| Schriftenreihe: | Public health: practices, methods and policies.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on "do things right", the focus of services economies is on "do the right things". In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts. |
| Beschreibung: | 1 online resource. |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9781536148534 1536148539 |
Internformat
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| 520 | |a How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on "do things right", the focus of services economies is on "do the right things". In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts. | ||
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| discipline | Soziologie |
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| spelling | Service leadership : tools to assess knowledge, attitude and behavior / Daniel TL Shek, Xiaoqin Zhu, Li Lin and Joav Merrick, editors. New York : Nova Science Publishers, [2019] ©2019 1 online resource. text txt rdacontent computer c rdamedia online resource cr rdacarrier Public health. Practices, methods and policies Includes bibliographical references and index. Description based on print version record. How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on "do things right", the focus of services economies is on "do the right things". In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts. Leadership Social aspects. Leadership Psychological aspects. Service industries. http://id.loc.gov/authorities/subjects/sh85120347 Leadership Aspect social. Leadership Aspect psychologique. Services (Industrie) EDUCATION / Higher. bisacsh Service industries fast Leadership Social aspects fast Service learning fast China Hong Kong fast https://id.oclc.org/worldcat/entity/E39PBJvt6xv8pV6CJd3DMttxjC Shek, Daniel T. L., editor. Zhu, Xiaoqin (Editor of Service leadership), editor. https://id.oclc.org/worldcat/entity/E39PCjDVxRR8qyBfKw8K4krFVd http://id.loc.gov/authorities/names/n2019029493 Lin, Li (Editor of Service leadership), editor. https://id.oclc.org/worldcat/entity/E39PCjHDKqrmfk8MPRHQpRJygq http://id.loc.gov/authorities/names/n2019029501 Merrick, Joav, 1950- editor. https://id.oclc.org/worldcat/entity/E39PBJgMFdtb4FGKMQ4FVg69Xd http://id.loc.gov/authorities/names/n85163171 has work: Service leadership (Text) https://id.oclc.org/worldcat/entity/E39PCGwdhJ89QcCyh88df7r47b https://id.oclc.org/worldcat/ontology/hasWork Print version: Service leadership New York : Nova Science Publishers, [2019] 9781536148527 (hardcover) (DLC) 2018967620 Public health: practices, methods and policies. http://id.loc.gov/authorities/names/no2016100074 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2096488 Volltext CBO01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2096488 Volltext |
| spellingShingle | Service leadership : tools to assess knowledge, attitude and behavior / Public health: practices, methods and policies. Leadership Social aspects. Leadership Psychological aspects. Service industries. http://id.loc.gov/authorities/subjects/sh85120347 Leadership Aspect social. Leadership Aspect psychologique. Services (Industrie) EDUCATION / Higher. bisacsh Service industries fast Leadership Social aspects fast Service learning fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85120347 |
| title | Service leadership : tools to assess knowledge, attitude and behavior / |
| title_auth | Service leadership : tools to assess knowledge, attitude and behavior / |
| title_exact_search | Service leadership : tools to assess knowledge, attitude and behavior / |
| title_full | Service leadership : tools to assess knowledge, attitude and behavior / Daniel TL Shek, Xiaoqin Zhu, Li Lin and Joav Merrick, editors. |
| title_fullStr | Service leadership : tools to assess knowledge, attitude and behavior / Daniel TL Shek, Xiaoqin Zhu, Li Lin and Joav Merrick, editors. |
| title_full_unstemmed | Service leadership : tools to assess knowledge, attitude and behavior / Daniel TL Shek, Xiaoqin Zhu, Li Lin and Joav Merrick, editors. |
| title_short | Service leadership : |
| title_sort | service leadership tools to assess knowledge attitude and behavior |
| title_sub | tools to assess knowledge, attitude and behavior / |
| topic | Leadership Social aspects. Leadership Psychological aspects. Service industries. http://id.loc.gov/authorities/subjects/sh85120347 Leadership Aspect social. Leadership Aspect psychologique. Services (Industrie) EDUCATION / Higher. bisacsh Service industries fast Leadership Social aspects fast Service learning fast |
| topic_facet | Leadership Social aspects. Leadership Psychological aspects. Service industries. Leadership Aspect social. Leadership Aspect psychologique. Services (Industrie) EDUCATION / Higher. Service industries Leadership Social aspects Service learning China Hong Kong |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=2096488 |
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