Technology mediated service encounters /:
Gespeichert in:
| Weitere Verfasser: | , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam ; Philadelphia :
John Benjamins Publishing Company,
[2019]
|
| Schriftenreihe: | Pragmatics & beyond ;
new ser., 300. |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | 1 online resource |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9789027262998 9027262993 |
Internformat
MARC
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| 245 | 0 | 0 | |a Technology mediated service encounters / |c edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, Marøa de la O Hernández-López. |
| 264 | 1 | |a Amsterdam ; |a Philadelphia : |b John Benjamins Publishing Company, |c [2019] | |
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| 490 | 1 | |a Pragmatics & beyond ; |v new series, volume 300 | |
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Acknowledgements -- List of tables -- List of figures -- List of charts -- An introduction to technology mediated service encounters / Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la O Hernández-López -- 1. Language discordance and technological facilitation in health care service encounters: A contrastive experiment / July De Wilde, Ellen Van Praet and Yves Van Vaerenbergh -- 2. Context and pragmatic meaning in telephone interpreting / Raquel Lázaro Gutiérrez and Gabriel Cabrera Méndez -- 3. Managing verbal and embodied conduct in telephone-mediated interaction / David Matthew Edmonds and Ann Weatherall -- 4. Globalizing politeness? Towards a globalization-sensitive framework of mediated service encounters / Anna Kristina Hultgren -- 5. Navigating commercial constraints in a service call / Rosina Márquez Reiter -- 6. Call centre service encounters: Second-language users, conversationalisation, (im)politeness and discursive practices / Gerrard Mugford -- 7. Responding to bargaining moves in a digital era: Refusals of offers on Mercado Libre-Ecuador / María Elena Placencia -- 8. Intensification in online consumer reviews: Insights from Chinese / Wei Ren -- 9. Relational practices on commercial Facebook wall interactions / Patricia Bou-Franch. | |
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| 650 | 0 | |a Intercultural communication. |0 http://id.loc.gov/authorities/subjects/sh85067222 | |
| 650 | 0 | |a Customer relations. |0 http://id.loc.gov/authorities/subjects/sh85034963 | |
| 650 | 0 | |a Communication in marketing. |0 http://id.loc.gov/authorities/subjects/sh85029077 | |
| 650 | 6 | |a Communication dans l'entreprise. | |
| 650 | 6 | |a Communication en marketing. | |
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| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
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| 700 | 1 | |a Fernández-Amaya, Lucía, |e editor. | |
| 700 | 1 | |a De la O. Hernandez-Lopez, Maria, |e editor. | |
| 776 | 0 | 8 | |i Print version: |t Technology mediated service encounters. |d Amsterdam ; Philadelphia : John Benjamins Publishing Company, [2019] |z 9789027202123 |w (DLC) 2018045387 |
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| contents | Acknowledgements -- List of tables -- List of figures -- List of charts -- An introduction to technology mediated service encounters / Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la O Hernández-López -- 1. Language discordance and technological facilitation in health care service encounters: A contrastive experiment / July De Wilde, Ellen Van Praet and Yves Van Vaerenbergh -- 2. Context and pragmatic meaning in telephone interpreting / Raquel Lázaro Gutiérrez and Gabriel Cabrera Méndez -- 3. Managing verbal and embodied conduct in telephone-mediated interaction / David Matthew Edmonds and Ann Weatherall -- 4. Globalizing politeness? Towards a globalization-sensitive framework of mediated service encounters / Anna Kristina Hultgren -- 5. Navigating commercial constraints in a service call / Rosina Márquez Reiter -- 6. Call centre service encounters: Second-language users, conversationalisation, (im)politeness and discursive practices / Gerrard Mugford -- 7. Responding to bargaining moves in a digital era: Refusals of offers on Mercado Libre-Ecuador / María Elena Placencia -- 8. Intensification in online consumer reviews: Insights from Chinese / Wei Ren -- 9. Relational practices on commercial Facebook wall interactions / Patricia Bou-Franch. |
| ctrlnum | (OCoLC)1081432922 |
| dewey-full | 658.4/5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/5 |
| dewey-search | 658.4/5 |
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| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| indexdate | 2024-11-27T13:29:18Z |
| institution | BVB |
| isbn | 9789027262998 9027262993 |
| language | English |
| lccn | 2019000990 |
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| series | Pragmatics & beyond ; |
| series2 | Pragmatics & beyond ; |
| spelling | Technology mediated service encounters / edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, Marøa de la O Hernández-López. Amsterdam ; Philadelphia : John Benjamins Publishing Company, [2019] 1 online resource text txt rdacontent computer n rdamedia online resource nc rdacarrier Pragmatics & beyond ; new series, volume 300 Includes bibliographical references and index. Acknowledgements -- List of tables -- List of figures -- List of charts -- An introduction to technology mediated service encounters / Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la O Hernández-López -- 1. Language discordance and technological facilitation in health care service encounters: A contrastive experiment / July De Wilde, Ellen Van Praet and Yves Van Vaerenbergh -- 2. Context and pragmatic meaning in telephone interpreting / Raquel Lázaro Gutiérrez and Gabriel Cabrera Méndez -- 3. Managing verbal and embodied conduct in telephone-mediated interaction / David Matthew Edmonds and Ann Weatherall -- 4. Globalizing politeness? Towards a globalization-sensitive framework of mediated service encounters / Anna Kristina Hultgren -- 5. Navigating commercial constraints in a service call / Rosina Márquez Reiter -- 6. Call centre service encounters: Second-language users, conversationalisation, (im)politeness and discursive practices / Gerrard Mugford -- 7. Responding to bargaining moves in a digital era: Refusals of offers on Mercado Libre-Ecuador / María Elena Placencia -- 8. Intensification in online consumer reviews: Insights from Chinese / Wei Ren -- 9. Relational practices on commercial Facebook wall interactions / Patricia Bou-Franch. Print version record and CIP data provided by publisher. Business communication. http://id.loc.gov/authorities/subjects/sh87004551 Intercultural communication. http://id.loc.gov/authorities/subjects/sh85067222 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Communication in marketing. http://id.loc.gov/authorities/subjects/sh85029077 Communication dans l'entreprise. Communication en marketing. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Business communication fast Communication in marketing fast Customer relations fast Intercultural communication fast Garcés-Conejos Blitvich, Pilar, 1960- editor. https://id.oclc.org/worldcat/entity/E39PCjHdX96WKCBGF9TvhwTFgC http://id.loc.gov/authorities/names/n2008017495 Fernández-Amaya, Lucía, editor. De la O. Hernandez-Lopez, Maria, editor. Print version: Technology mediated service encounters. Amsterdam ; Philadelphia : John Benjamins Publishing Company, [2019] 9789027202123 (DLC) 2018045387 Pragmatics & beyond ; new ser., 300. FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1993237 Volltext |
| spellingShingle | Technology mediated service encounters / Pragmatics & beyond ; Acknowledgements -- List of tables -- List of figures -- List of charts -- An introduction to technology mediated service encounters / Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya and María de la O Hernández-López -- 1. Language discordance and technological facilitation in health care service encounters: A contrastive experiment / July De Wilde, Ellen Van Praet and Yves Van Vaerenbergh -- 2. Context and pragmatic meaning in telephone interpreting / Raquel Lázaro Gutiérrez and Gabriel Cabrera Méndez -- 3. Managing verbal and embodied conduct in telephone-mediated interaction / David Matthew Edmonds and Ann Weatherall -- 4. Globalizing politeness? Towards a globalization-sensitive framework of mediated service encounters / Anna Kristina Hultgren -- 5. Navigating commercial constraints in a service call / Rosina Márquez Reiter -- 6. Call centre service encounters: Second-language users, conversationalisation, (im)politeness and discursive practices / Gerrard Mugford -- 7. Responding to bargaining moves in a digital era: Refusals of offers on Mercado Libre-Ecuador / María Elena Placencia -- 8. Intensification in online consumer reviews: Insights from Chinese / Wei Ren -- 9. Relational practices on commercial Facebook wall interactions / Patricia Bou-Franch. Business communication. http://id.loc.gov/authorities/subjects/sh87004551 Intercultural communication. http://id.loc.gov/authorities/subjects/sh85067222 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Communication in marketing. http://id.loc.gov/authorities/subjects/sh85029077 Communication dans l'entreprise. Communication en marketing. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Business communication fast Communication in marketing fast Customer relations fast Intercultural communication fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh87004551 http://id.loc.gov/authorities/subjects/sh85067222 http://id.loc.gov/authorities/subjects/sh85034963 http://id.loc.gov/authorities/subjects/sh85029077 |
| title | Technology mediated service encounters / |
| title_auth | Technology mediated service encounters / |
| title_exact_search | Technology mediated service encounters / |
| title_full | Technology mediated service encounters / edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, Marøa de la O Hernández-López. |
| title_fullStr | Technology mediated service encounters / edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, Marøa de la O Hernández-López. |
| title_full_unstemmed | Technology mediated service encounters / edited by Pilar Garcés-Conejos Blitvich, Lucía Fernández-Amaya, Marøa de la O Hernández-López. |
| title_short | Technology mediated service encounters / |
| title_sort | technology mediated service encounters |
| topic | Business communication. http://id.loc.gov/authorities/subjects/sh87004551 Intercultural communication. http://id.loc.gov/authorities/subjects/sh85067222 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Communication in marketing. http://id.loc.gov/authorities/subjects/sh85029077 Communication dans l'entreprise. Communication en marketing. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Business communication fast Communication in marketing fast Customer relations fast Intercultural communication fast |
| topic_facet | Business communication. Intercultural communication. Customer relations. Communication in marketing. Communication dans l'entreprise. Communication en marketing. BUSINESS & ECONOMICS Industrial Management. BUSINESS & ECONOMICS Management. BUSINESS & ECONOMICS Management Science. BUSINESS & ECONOMICS Organizational Behavior. Business communication Communication in marketing Customer relations Intercultural communication |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1993237 |
| work_keys_str_mv | AT garcesconejosblitvichpilar technologymediatedserviceencounters AT fernandezamayalucia technologymediatedserviceencounters AT delaohernandezlopezmaria technologymediatedserviceencounters |