The law of consumer redress in an evolving digital market :: upgrading from alternative to online dispute resolution /
This book advances the emerging of a new sub-field of study, the law of consumer redress, which encompasses the various dispute resolution processes for consumers, their regulations, and best practices. The book argues that the institutionalisation of alternative dispute resolution (ADR) bodies are...
Gespeichert in:
| 1. Verfasser: | |
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cambridge :
Cambridge University Press,
2018.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | This book advances the emerging of a new sub-field of study, the law of consumer redress, which encompasses the various dispute resolution processes for consumers, their regulations, and best practices. The book argues that the institutionalisation of alternative dispute resolution (ADR) bodies are expanding their functions beyond dispute resolution, as they are increasingly providing a public service for consumers that complements, and often replaces, the role of the courts. Although the book focuses on ADR, it also analyses other redress methods, including public enforcement, court adjudication and business internal complaints systems. It proposes a more efficient rationalisation of certified redress bodies, which should be better co-ordinated and accessible through technological means. Accordingly, the book calls for greater integration amongst redress methods and offers recommendations to improve their process design to ensure that, inter alia, traders are encouraged to participate in redress schemes, settle early meritorious claims and comply with outcomes. |
| Beschreibung: | Title from publisher's bibliographic system (viewed on 18 Sep 2017). |
| Beschreibung: | 1 online resource (xiii, 313 pages) |
| ISBN: | 9781139940900 1139940902 9781108548069 1108548067 |
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| 245 | 1 | 4 | |a The law of consumer redress in an evolving digital market : |b upgrading from alternative to online dispute resolution / |c Pablo Cortés, University of Leicester. |
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| 500 | |a Title from publisher's bibliographic system (viewed on 18 Sep 2017). | ||
| 520 | |a This book advances the emerging of a new sub-field of study, the law of consumer redress, which encompasses the various dispute resolution processes for consumers, their regulations, and best practices. The book argues that the institutionalisation of alternative dispute resolution (ADR) bodies are expanding their functions beyond dispute resolution, as they are increasingly providing a public service for consumers that complements, and often replaces, the role of the courts. Although the book focuses on ADR, it also analyses other redress methods, including public enforcement, court adjudication and business internal complaints systems. It proposes a more efficient rationalisation of certified redress bodies, which should be better co-ordinated and accessible through technological means. Accordingly, the book calls for greater integration amongst redress methods and offers recommendations to improve their process design to ensure that, inter alia, traders are encouraged to participate in redress schemes, settle early meritorious claims and comply with outcomes. | ||
| 505 | 0 | |a 1. Consumer redress: from public enforcement to alternative dispute resolution -- 2. Upgrading from alternative to online dispute resolution -- 3. Judicial redress for consumer disputes: the need for collaboration between courts and extrajudicial scheme -- 4. Out of court consumer redress: the European law on ADR and the re-design of the ODR platform -- 5. Consumer ADR in three radically different jurisdictions -- Italy, Spain and the UK -- 6. Pursuing global consensus on consumer redress: the UNCITRAL technical notes for online dispute resolution -- 7. Voluntariness as the Achilles' heel of ADR: the case for incentives and mandatory redress schemes -- 8. Dispute system design features of effective consumer redress models. | |
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| contents | 1. Consumer redress: from public enforcement to alternative dispute resolution -- 2. Upgrading from alternative to online dispute resolution -- 3. Judicial redress for consumer disputes: the need for collaboration between courts and extrajudicial scheme -- 4. Out of court consumer redress: the European law on ADR and the re-design of the ODR platform -- 5. Consumer ADR in three radically different jurisdictions -- Italy, Spain and the UK -- 6. Pursuing global consensus on consumer redress: the UNCITRAL technical notes for online dispute resolution -- 7. Voluntariness as the Achilles' heel of ADR: the case for incentives and mandatory redress schemes -- 8. Dispute system design features of effective consumer redress models. |
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| dewey-ones | 343 - Military, tax, trade & industrial law |
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| discipline | Rechtswissenschaft |
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| id | ZDB-4-EBA-on1028756406 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-27T13:28:15Z |
| institution | BVB |
| isbn | 9781139940900 1139940902 9781108548069 1108548067 |
| language | English |
| oclc_num | 1028756406 |
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| spelling | Cortés, Pablo, author. The law of consumer redress in an evolving digital market : upgrading from alternative to online dispute resolution / Pablo Cortés, University of Leicester. Cambridge : Cambridge University Press, 2018. 1 online resource (xiii, 313 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Title from publisher's bibliographic system (viewed on 18 Sep 2017). This book advances the emerging of a new sub-field of study, the law of consumer redress, which encompasses the various dispute resolution processes for consumers, their regulations, and best practices. The book argues that the institutionalisation of alternative dispute resolution (ADR) bodies are expanding their functions beyond dispute resolution, as they are increasingly providing a public service for consumers that complements, and often replaces, the role of the courts. Although the book focuses on ADR, it also analyses other redress methods, including public enforcement, court adjudication and business internal complaints systems. It proposes a more efficient rationalisation of certified redress bodies, which should be better co-ordinated and accessible through technological means. Accordingly, the book calls for greater integration amongst redress methods and offers recommendations to improve their process design to ensure that, inter alia, traders are encouraged to participate in redress schemes, settle early meritorious claims and comply with outcomes. 1. Consumer redress: from public enforcement to alternative dispute resolution -- 2. Upgrading from alternative to online dispute resolution -- 3. Judicial redress for consumer disputes: the need for collaboration between courts and extrajudicial scheme -- 4. Out of court consumer redress: the European law on ADR and the re-design of the ODR platform -- 5. Consumer ADR in three radically different jurisdictions -- Italy, Spain and the UK -- 6. Pursuing global consensus on consumer redress: the UNCITRAL technical notes for online dispute resolution -- 7. Voluntariness as the Achilles' heel of ADR: the case for incentives and mandatory redress schemes -- 8. Dispute system design features of effective consumer redress models. Online dispute resolution. http://id.loc.gov/authorities/subjects/sh2010004625 Consumer protection Law and legislation. http://id.loc.gov/authorities/subjects/sh85031488 Règlement de conflits en ligne. Consumer protection Law and legislation fast Online dispute resolution fast has work: The law of consumer redress in an evolving digital market (Text) https://id.oclc.org/worldcat/entity/E39PCFvktKtrWjxB7RXvYpPVcq https://id.oclc.org/worldcat/ontology/hasWork Print version: 9781107079007 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1602670 Volltext |
| spellingShingle | Cortés, Pablo The law of consumer redress in an evolving digital market : upgrading from alternative to online dispute resolution / 1. Consumer redress: from public enforcement to alternative dispute resolution -- 2. Upgrading from alternative to online dispute resolution -- 3. Judicial redress for consumer disputes: the need for collaboration between courts and extrajudicial scheme -- 4. Out of court consumer redress: the European law on ADR and the re-design of the ODR platform -- 5. Consumer ADR in three radically different jurisdictions -- Italy, Spain and the UK -- 6. Pursuing global consensus on consumer redress: the UNCITRAL technical notes for online dispute resolution -- 7. Voluntariness as the Achilles' heel of ADR: the case for incentives and mandatory redress schemes -- 8. Dispute system design features of effective consumer redress models. Online dispute resolution. http://id.loc.gov/authorities/subjects/sh2010004625 Consumer protection Law and legislation. http://id.loc.gov/authorities/subjects/sh85031488 Règlement de conflits en ligne. Consumer protection Law and legislation fast Online dispute resolution fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh2010004625 http://id.loc.gov/authorities/subjects/sh85031488 |
| title | The law of consumer redress in an evolving digital market : upgrading from alternative to online dispute resolution / |
| title_auth | The law of consumer redress in an evolving digital market : upgrading from alternative to online dispute resolution / |
| title_exact_search | The law of consumer redress in an evolving digital market : upgrading from alternative to online dispute resolution / |
| title_full | The law of consumer redress in an evolving digital market : upgrading from alternative to online dispute resolution / Pablo Cortés, University of Leicester. |
| title_fullStr | The law of consumer redress in an evolving digital market : upgrading from alternative to online dispute resolution / Pablo Cortés, University of Leicester. |
| title_full_unstemmed | The law of consumer redress in an evolving digital market : upgrading from alternative to online dispute resolution / Pablo Cortés, University of Leicester. |
| title_short | The law of consumer redress in an evolving digital market : |
| title_sort | law of consumer redress in an evolving digital market upgrading from alternative to online dispute resolution |
| title_sub | upgrading from alternative to online dispute resolution / |
| topic | Online dispute resolution. http://id.loc.gov/authorities/subjects/sh2010004625 Consumer protection Law and legislation. http://id.loc.gov/authorities/subjects/sh85031488 Règlement de conflits en ligne. Consumer protection Law and legislation fast Online dispute resolution fast |
| topic_facet | Online dispute resolution. Consumer protection Law and legislation. Règlement de conflits en ligne. Consumer protection Law and legislation Online dispute resolution |
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