Libraries and key performance indicators :: a framework for practitioners /
Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies,...
Gespeichert in:
| 1. Verfasser: | |
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cambridge, MA :
Chandos Publishing, an imprint of Elsevier,
[2017]
|
| Schriftenreihe: | Chandos information professional series.
|
| Schlagworte: | |
| Online-Zugang: | Volltext Volltext |
| Zusammenfassung: | Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. |
| Beschreibung: | 1 online resource |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9780081002551 0081002556 |
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| 520 | |a Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. | ||
| 505 | 0 | |a What do KPIs have to do with libraries? -- A brief history of evaluation and performance measurement in libraries -- Developing a culture of performance measurement -- Performance measurement in the digital age -- Quantitative methods of performance measurement -- Qualitative methods for performance measurement -- Mixed methods for performance measurement -- An overview of key performance indicators -- How can KPIs be used in performance measurement? -- Case studies -- Using KPIs in your library and information service -- Final reflection performance measurement and performance indicators. | |
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| contents | What do KPIs have to do with libraries? -- A brief history of evaluation and performance measurement in libraries -- Developing a culture of performance measurement -- Performance measurement in the digital age -- Quantitative methods of performance measurement -- Qualitative methods for performance measurement -- Mixed methods for performance measurement -- An overview of key performance indicators -- How can KPIs be used in performance measurement? -- Case studies -- Using KPIs in your library and information service -- Final reflection performance measurement and performance indicators. |
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| discipline | Allgemeines |
| format | Electronic eBook |
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| spelling | Appleton, Leo, author. Libraries and key performance indicators : a framework for practitioners / Leo Appleton. Cambridge, MA : Chandos Publishing, an imprint of Elsevier, [2017] ©2017 1 online resource text txt rdacontent computer c rdamedia online resource cr rdacarrier data file rda Chandos information professional series Includes bibliographical references and index. Online resource; title from PDF title page (EBSCO, viewed August 24, 2017). Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. What do KPIs have to do with libraries? -- A brief history of evaluation and performance measurement in libraries -- Developing a culture of performance measurement -- Performance measurement in the digital age -- Quantitative methods of performance measurement -- Qualitative methods for performance measurement -- Mixed methods for performance measurement -- An overview of key performance indicators -- How can KPIs be used in performance measurement? -- Case studies -- Using KPIs in your library and information service -- Final reflection performance measurement and performance indicators. Public libraries Evaluation. Libraries Middle East. Bibliothèques publiques Évaluation. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Libraries fast Public libraries Evaluation fast Middle East fast Electronic book. has work: Libraries and key performance indicators (Text) https://id.oclc.org/worldcat/entity/E39PCGx8vyHQ3j6mFGJmgXYRYX https://id.oclc.org/worldcat/ontology/hasWork Print version: 9780081002278 0081002270 (OCoLC)951764441 Chandos information professional series. http://id.loc.gov/authorities/names/no2003116571 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1144184 Volltext FWS01 ZDB-4-EBA FWS_PDA_EBA https://www.sciencedirect.com/science/book/9780081002278 Volltext |
| spellingShingle | Appleton, Leo Libraries and key performance indicators : a framework for practitioners / Chandos information professional series. What do KPIs have to do with libraries? -- A brief history of evaluation and performance measurement in libraries -- Developing a culture of performance measurement -- Performance measurement in the digital age -- Quantitative methods of performance measurement -- Qualitative methods for performance measurement -- Mixed methods for performance measurement -- An overview of key performance indicators -- How can KPIs be used in performance measurement? -- Case studies -- Using KPIs in your library and information service -- Final reflection performance measurement and performance indicators. Public libraries Evaluation. Libraries Middle East. Bibliothèques publiques Évaluation. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Libraries fast Public libraries Evaluation fast |
| title | Libraries and key performance indicators : a framework for practitioners / |
| title_auth | Libraries and key performance indicators : a framework for practitioners / |
| title_exact_search | Libraries and key performance indicators : a framework for practitioners / |
| title_full | Libraries and key performance indicators : a framework for practitioners / Leo Appleton. |
| title_fullStr | Libraries and key performance indicators : a framework for practitioners / Leo Appleton. |
| title_full_unstemmed | Libraries and key performance indicators : a framework for practitioners / Leo Appleton. |
| title_short | Libraries and key performance indicators : |
| title_sort | libraries and key performance indicators a framework for practitioners |
| title_sub | a framework for practitioners / |
| topic | Public libraries Evaluation. Libraries Middle East. Bibliothèques publiques Évaluation. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Libraries fast Public libraries Evaluation fast |
| topic_facet | Public libraries Evaluation. Libraries Middle East. Bibliothèques publiques Évaluation. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. Libraries Public libraries Evaluation Middle East Electronic book. |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1144184 https://www.sciencedirect.com/science/book/9780081002278 |
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