Service quality (SQ) :: perspectives, management and improvement strategies /
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Hauppauge, New York :
Nova Science Publishers, Inc.,
[2017]
|
| Schriftenreihe: | Business issues, competition and entrepreneurship
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes index. |
| Beschreibung: | 1 online resource. |
| ISBN: | 9781536107906 1536107905 |
Internformat
MARC
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|---|---|---|---|
| 001 | ZDB-4-EBA-ocn974040343 | ||
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| 008 | 170502s2017 nyu o 001 0 eng | ||
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| 040 | |a DLC |b eng |e rda |c DLC |d N$T |d YDX |d OCLCF |d UPM |d AGLDB |d IGB |d CN8ML |d SNK |d INTCL |d MHW |d BTN |d AUW |d VTS |d D6H |d G3B |d S8I |d S8J |d S9I |d STF |d DLC |d OCLCO |d OCLCQ |d OCLCO | ||
| 020 | |a 9781536107906 |q (pdf) | ||
| 020 | |a 1536107905 | ||
| 020 | |z 9781536107623 (softcover) | ||
| 035 | |a (OCoLC)974040343 | ||
| 042 | |a pcc | ||
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| 072 | 7 | |a BUS |x 082000 |2 bisacsh | |
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| 245 | 0 | 0 | |a Service quality (SQ) : |b perspectives, management and improvement strategies / |c editor, Arthur Collins. |
| 264 | 1 | |a Hauppauge, New York : |b Nova Science Publishers, Inc., |c [2017] | |
| 300 | |a 1 online resource. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b n |2 rdamedia | ||
| 338 | |a online resource |b nc |2 rdacarrier | ||
| 490 | 0 | |a Business issues, competition and entrepreneurship | |
| 500 | |a Includes index. | ||
| 505 | 0 | |a Preface -- Service quality from different perspectives / Alet C. Erasmus, University of Pretoria, Department of Consumer Science, Hatfield, Pretoria, Republic of South Africa -- Service quality and value in goods transport from freight forwarders' perspectives / Gloria Berenguer-Contrí, Irene Gil-Saura and María-Eugenia Ruiz-Molina, Marketing Department, Universitat de València, Valencia, Spain -- Service quality in the passenger air transport industry / Christian Wehner, Jesús Manuel López-Bonilla and Luis Miguel López-Bonilla, Department of Business Administration and Marketing, University of Seville, Seville, Spain -- Satisfaction and loyalty among older spanish customers through bank service quality / Marta Estrada, Diego Monferrer and Miguel Ángel Moliner, Department of Business Administration and Marketing, Universitat Jaume I, Castellón, Spain -- Index. | |
| 588 | |a Description based on print version record and CIP data provided by publisher. | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Strategic planning. |0 http://id.loc.gov/authorities/subjects/sh85128511 | |
| 650 | 0 | |a Consumer satisfaction. |0 http://id.loc.gov/authorities/subjects/sh85031490 | |
| 650 | 6 | |a Service à la clientèle |x Gestion. | |
| 650 | 6 | |a Planification stratégique. | |
| 650 | 6 | |a Consommateurs |x Satisfaction. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Consumer satisfaction |2 fast | |
| 650 | 7 | |a Customer services |x Management |2 fast | |
| 650 | 7 | |a Strategic planning |2 fast | |
| 700 | 1 | |a Collins, Arthur, |d 1964- |e editor. |0 http://id.loc.gov/authorities/names/n2017024587 | |
| 776 | 0 | 8 | |i Print version: |t Service quality (SQ) |d Hauppauge, New York : Nova Science Publishers, Inc., [2017] |z 9781536107623 |w (DLC) 2016058979 |
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Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBA-ocn974040343 |
|---|---|
| _version_ | 1816882379832164352 |
| adam_text | |
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| author2 | Collins, Arthur, 1964- |
| author2_role | edt |
| author2_variant | a c ac |
| author_GND | http://id.loc.gov/authorities/names/n2017024587 |
| author_facet | Collins, Arthur, 1964- |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
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| callnumber-search | HF5415.5 |
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| callnumber-subject | HF - Commerce |
| collection | ZDB-4-EBA |
| contents | Preface -- Service quality from different perspectives / Alet C. Erasmus, University of Pretoria, Department of Consumer Science, Hatfield, Pretoria, Republic of South Africa -- Service quality and value in goods transport from freight forwarders' perspectives / Gloria Berenguer-Contrí, Irene Gil-Saura and María-Eugenia Ruiz-Molina, Marketing Department, Universitat de València, Valencia, Spain -- Service quality in the passenger air transport industry / Christian Wehner, Jesús Manuel López-Bonilla and Luis Miguel López-Bonilla, Department of Business Administration and Marketing, University of Seville, Seville, Spain -- Satisfaction and loyalty among older spanish customers through bank service quality / Marta Estrada, Diego Monferrer and Miguel Ángel Moliner, Department of Business Administration and Marketing, Universitat Jaume I, Castellón, Spain -- Index. |
| ctrlnum | (OCoLC)974040343 |
| dewey-full | 658.4/013 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/013 |
| dewey-search | 658.4/013 |
| dewey-sort | 3658.4 213 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | ZDB-4-EBA-ocn974040343 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-27T13:27:41Z |
| institution | BVB |
| isbn | 9781536107906 1536107905 |
| language | English |
| lccn | 2017021179 |
| oclc_num | 974040343 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource. |
| psigel | ZDB-4-EBA |
| publishDate | 2017 |
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| publisher | Nova Science Publishers, Inc., |
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| series2 | Business issues, competition and entrepreneurship |
| spelling | Service quality (SQ) : perspectives, management and improvement strategies / editor, Arthur Collins. Hauppauge, New York : Nova Science Publishers, Inc., [2017] 1 online resource. text txt rdacontent computer n rdamedia online resource nc rdacarrier Business issues, competition and entrepreneurship Includes index. Preface -- Service quality from different perspectives / Alet C. Erasmus, University of Pretoria, Department of Consumer Science, Hatfield, Pretoria, Republic of South Africa -- Service quality and value in goods transport from freight forwarders' perspectives / Gloria Berenguer-Contrí, Irene Gil-Saura and María-Eugenia Ruiz-Molina, Marketing Department, Universitat de València, Valencia, Spain -- Service quality in the passenger air transport industry / Christian Wehner, Jesús Manuel López-Bonilla and Luis Miguel López-Bonilla, Department of Business Administration and Marketing, University of Seville, Seville, Spain -- Satisfaction and loyalty among older spanish customers through bank service quality / Marta Estrada, Diego Monferrer and Miguel Ángel Moliner, Department of Business Administration and Marketing, Universitat Jaume I, Castellón, Spain -- Index. Description based on print version record and CIP data provided by publisher. Customer services Management. Strategic planning. http://id.loc.gov/authorities/subjects/sh85128511 Consumer satisfaction. http://id.loc.gov/authorities/subjects/sh85031490 Service à la clientèle Gestion. Planification stratégique. Consommateurs Satisfaction. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Consumer satisfaction fast Customer services Management fast Strategic planning fast Collins, Arthur, 1964- editor. http://id.loc.gov/authorities/names/n2017024587 Print version: Service quality (SQ) Hauppauge, New York : Nova Science Publishers, Inc., [2017] 9781536107623 (DLC) 2016058979 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1477852 Volltext |
| spellingShingle | Service quality (SQ) : perspectives, management and improvement strategies / Preface -- Service quality from different perspectives / Alet C. Erasmus, University of Pretoria, Department of Consumer Science, Hatfield, Pretoria, Republic of South Africa -- Service quality and value in goods transport from freight forwarders' perspectives / Gloria Berenguer-Contrí, Irene Gil-Saura and María-Eugenia Ruiz-Molina, Marketing Department, Universitat de València, Valencia, Spain -- Service quality in the passenger air transport industry / Christian Wehner, Jesús Manuel López-Bonilla and Luis Miguel López-Bonilla, Department of Business Administration and Marketing, University of Seville, Seville, Spain -- Satisfaction and loyalty among older spanish customers through bank service quality / Marta Estrada, Diego Monferrer and Miguel Ángel Moliner, Department of Business Administration and Marketing, Universitat Jaume I, Castellón, Spain -- Index. Customer services Management. Strategic planning. http://id.loc.gov/authorities/subjects/sh85128511 Consumer satisfaction. http://id.loc.gov/authorities/subjects/sh85031490 Service à la clientèle Gestion. Planification stratégique. Consommateurs Satisfaction. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Consumer satisfaction fast Customer services Management fast Strategic planning fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85128511 http://id.loc.gov/authorities/subjects/sh85031490 |
| title | Service quality (SQ) : perspectives, management and improvement strategies / |
| title_auth | Service quality (SQ) : perspectives, management and improvement strategies / |
| title_exact_search | Service quality (SQ) : perspectives, management and improvement strategies / |
| title_full | Service quality (SQ) : perspectives, management and improvement strategies / editor, Arthur Collins. |
| title_fullStr | Service quality (SQ) : perspectives, management and improvement strategies / editor, Arthur Collins. |
| title_full_unstemmed | Service quality (SQ) : perspectives, management and improvement strategies / editor, Arthur Collins. |
| title_short | Service quality (SQ) : |
| title_sort | service quality sq perspectives management and improvement strategies |
| title_sub | perspectives, management and improvement strategies / |
| topic | Customer services Management. Strategic planning. http://id.loc.gov/authorities/subjects/sh85128511 Consumer satisfaction. http://id.loc.gov/authorities/subjects/sh85031490 Service à la clientèle Gestion. Planification stratégique. Consommateurs Satisfaction. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Consumer satisfaction fast Customer services Management fast Strategic planning fast |
| topic_facet | Customer services Management. Strategic planning. Consumer satisfaction. Service à la clientèle Gestion. Planification stratégique. Consommateurs Satisfaction. BUSINESS & ECONOMICS Industrial Management. BUSINESS & ECONOMICS Management. BUSINESS & ECONOMICS Management Science. BUSINESS & ECONOMICS Organizational Behavior. Consumer satisfaction Customer services Management Strategic planning |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1477852 |
| work_keys_str_mv | AT collinsarthur servicequalitysqperspectivesmanagementandimprovementstrategies |