Service Level Agreements :: Winning a Competitive Edge for Support & Supply Services.
This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techni...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Brookfield :
Rothstein Publishing,
2016.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work! |
| Beschreibung: | 1 online resource (281 pages) |
| ISBN: | 1931332983 9781931332989 |
Internformat
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | ZDB-4-EBA-ocn952247616 | ||
| 003 | OCoLC | ||
| 005 | 20241004212047.0 | ||
| 006 | m o d | ||
| 007 | cr |n||||||||| | ||
| 008 | 160625s2016 xx o 000 0 eng d | ||
| 040 | |a EBLCP |b eng |e pn |c EBLCP |d OCLCQ |d MERUC |d OCLCQ |d N$T |d OCLCF |d OCLCO |d OCLCQ |d OCLCO |d OCLCL |d OCLCQ | ||
| 020 | |a 1931332983 | ||
| 020 | |a 9781931332989 |q (electronic bk.) | ||
| 035 | |a (OCoLC)952247616 | ||
| 050 | 4 | |a HF5415.53 | |
| 082 | 7 | |a 658.4/013 | |
| 049 | |a MAIN | ||
| 100 | 1 | |a Hiles, Andrew Hon FBCI, EIoSCM. | |
| 245 | 1 | 0 | |a Service Level Agreements : |b Winning a Competitive Edge for Support & Supply Services. |
| 260 | |a Brookfield : |b Rothstein Publishing, |c 2016. | ||
| 300 | |a 1 online resource (281 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 588 | 0 | |a Print version record. | |
| 520 | |a This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work! | ||
| 650 | 0 | |a Service-level agreements. |0 http://id.loc.gov/authorities/subjects/sh93002048 | |
| 650 | 0 | |a Total quality management. |0 http://id.loc.gov/authorities/subjects/sh91000952 | |
| 650 | 0 | |a Service industries |x Quality control. |0 http://id.loc.gov/authorities/subjects/sh2010112725 | |
| 650 | 2 | |a Total Quality Management |0 https://id.nlm.nih.gov/mesh/D017749 | |
| 650 | 6 | |a Qualité de service. | |
| 650 | 6 | |a Qualité totale. | |
| 650 | 6 | |a Services (Industrie) |x Qualité |x Contrôle. | |
| 650 | 7 | |a Service industries |x Quality control |2 fast | |
| 650 | 7 | |a Service-level agreements |2 fast | |
| 650 | 7 | |a Total quality management |2 fast | |
| 758 | |i has work: |a Service level agreements (Text) |1 https://id.oclc.org/worldcat/entity/E39PCH7w4W9xvQ8R8mq66pDdYq |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Hiles, Andrew Hon FBCI, EIoSCM. |t Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. |d Brookfield : Rothstein Publishing, ©2016 |z 9780964164840 |
| 856 | 4 | 0 | |l FWS01 |p ZDB-4-EBA |q FWS_PDA_EBA |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1253910 |3 Volltext |
| 938 | |a EBSCOhost |b EBSC |n 1253910 | ||
| 936 | |a BATCHLOAD | ||
| 994 | |a 92 |b GEBAY | ||
| 912 | |a ZDB-4-EBA | ||
| 049 | |a DE-863 | ||
Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBA-ocn952247616 |
|---|---|
| _version_ | 1816882352462233600 |
| adam_text | |
| any_adam_object | |
| author | Hiles, Andrew Hon FBCI, EIoSCM |
| author_facet | Hiles, Andrew Hon FBCI, EIoSCM |
| author_role | |
| author_sort | Hiles, Andrew Hon FBCI, EIoSCM |
| author_variant | a h f e h ahfe ahfeh |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.53 |
| callnumber-search | HF5415.53 |
| callnumber-sort | HF 45415.53 |
| callnumber-subject | HF - Commerce |
| collection | ZDB-4-EBA |
| ctrlnum | (OCoLC)952247616 |
| dewey-full | 658.4/013 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/013 |
| dewey-search | 658.4/013 |
| dewey-sort | 3658.4 213 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02721cam a2200481 i 4500</leader><controlfield tag="001">ZDB-4-EBA-ocn952247616</controlfield><controlfield tag="003">OCoLC</controlfield><controlfield tag="005">20241004212047.0</controlfield><controlfield tag="006">m o d </controlfield><controlfield tag="007">cr |n|||||||||</controlfield><controlfield tag="008">160625s2016 xx o 000 0 eng d</controlfield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">EBLCP</subfield><subfield code="b">eng</subfield><subfield code="e">pn</subfield><subfield code="c">EBLCP</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">MERUC</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">N$T</subfield><subfield code="d">OCLCF</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCL</subfield><subfield code="d">OCLCQ</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1931332983</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781931332989</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)952247616</subfield></datafield><datafield tag="050" ind1=" " ind2="4"><subfield code="a">HF5415.53</subfield></datafield><datafield tag="082" ind1="7" ind2=" "><subfield code="a">658.4/013</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">MAIN</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Hiles, Andrew Hon FBCI, EIoSCM.</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Service Level Agreements :</subfield><subfield code="b">Winning a Competitive Edge for Support & Supply Services.</subfield></datafield><datafield tag="260" ind1=" " ind2=" "><subfield code="a">Brookfield :</subfield><subfield code="b">Rothstein Publishing,</subfield><subfield code="c">2016.</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource (281 pages)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">computer</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">online resource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="588" ind1="0" ind2=" "><subfield code="a">Print version record.</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work!</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Service-level agreements.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh93002048</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Total quality management.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh91000952</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Service industries</subfield><subfield code="x">Quality control.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh2010112725</subfield></datafield><datafield tag="650" ind1=" " ind2="2"><subfield code="a">Total Quality Management</subfield><subfield code="0">https://id.nlm.nih.gov/mesh/D017749</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Qualité de service.</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Qualité totale.</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Services (Industrie)</subfield><subfield code="x">Qualité</subfield><subfield code="x">Contrôle.</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Service industries</subfield><subfield code="x">Quality control</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Service-level agreements</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Total quality management</subfield><subfield code="2">fast</subfield></datafield><datafield tag="758" ind1=" " ind2=" "><subfield code="i">has work:</subfield><subfield code="a">Service level agreements (Text)</subfield><subfield code="1">https://id.oclc.org/worldcat/entity/E39PCH7w4W9xvQ8R8mq66pDdYq</subfield><subfield code="4">https://id.oclc.org/worldcat/ontology/hasWork</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Print version:</subfield><subfield code="a">Hiles, Andrew Hon FBCI, EIoSCM.</subfield><subfield code="t">Service Level Agreements : Winning a Competitive Edge for Support & Supply Services.</subfield><subfield code="d">Brookfield : Rothstein Publishing, ©2016</subfield><subfield code="z">9780964164840</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="l">FWS01</subfield><subfield code="p">ZDB-4-EBA</subfield><subfield code="q">FWS_PDA_EBA</subfield><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1253910</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">EBSCOhost</subfield><subfield code="b">EBSC</subfield><subfield code="n">1253910</subfield></datafield><datafield tag="936" ind1=" " ind2=" "><subfield code="a">BATCHLOAD</subfield></datafield><datafield tag="994" ind1=" " ind2=" "><subfield code="a">92</subfield><subfield code="b">GEBAY</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBA</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-863</subfield></datafield></record></collection> |
| id | ZDB-4-EBA-ocn952247616 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-27T13:27:15Z |
| institution | BVB |
| isbn | 1931332983 9781931332989 |
| language | English |
| oclc_num | 952247616 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (281 pages) |
| psigel | ZDB-4-EBA |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | Rothstein Publishing, |
| record_format | marc |
| spelling | Hiles, Andrew Hon FBCI, EIoSCM. Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. Brookfield : Rothstein Publishing, 2016. 1 online resource (281 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Print version record. This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work! Service-level agreements. http://id.loc.gov/authorities/subjects/sh93002048 Total quality management. http://id.loc.gov/authorities/subjects/sh91000952 Service industries Quality control. http://id.loc.gov/authorities/subjects/sh2010112725 Total Quality Management https://id.nlm.nih.gov/mesh/D017749 Qualité de service. Qualité totale. Services (Industrie) Qualité Contrôle. Service industries Quality control fast Service-level agreements fast Total quality management fast has work: Service level agreements (Text) https://id.oclc.org/worldcat/entity/E39PCH7w4W9xvQ8R8mq66pDdYq https://id.oclc.org/worldcat/ontology/hasWork Print version: Hiles, Andrew Hon FBCI, EIoSCM. Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. Brookfield : Rothstein Publishing, ©2016 9780964164840 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1253910 Volltext |
| spellingShingle | Hiles, Andrew Hon FBCI, EIoSCM Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. Service-level agreements. http://id.loc.gov/authorities/subjects/sh93002048 Total quality management. http://id.loc.gov/authorities/subjects/sh91000952 Service industries Quality control. http://id.loc.gov/authorities/subjects/sh2010112725 Total Quality Management https://id.nlm.nih.gov/mesh/D017749 Qualité de service. Qualité totale. Services (Industrie) Qualité Contrôle. Service industries Quality control fast Service-level agreements fast Total quality management fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh93002048 http://id.loc.gov/authorities/subjects/sh91000952 http://id.loc.gov/authorities/subjects/sh2010112725 https://id.nlm.nih.gov/mesh/D017749 |
| title | Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. |
| title_auth | Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. |
| title_exact_search | Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. |
| title_full | Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. |
| title_fullStr | Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. |
| title_full_unstemmed | Service Level Agreements : Winning a Competitive Edge for Support & Supply Services. |
| title_short | Service Level Agreements : |
| title_sort | service level agreements winning a competitive edge for support supply services |
| title_sub | Winning a Competitive Edge for Support & Supply Services. |
| topic | Service-level agreements. http://id.loc.gov/authorities/subjects/sh93002048 Total quality management. http://id.loc.gov/authorities/subjects/sh91000952 Service industries Quality control. http://id.loc.gov/authorities/subjects/sh2010112725 Total Quality Management https://id.nlm.nih.gov/mesh/D017749 Qualité de service. Qualité totale. Services (Industrie) Qualité Contrôle. Service industries Quality control fast Service-level agreements fast Total quality management fast |
| topic_facet | Service-level agreements. Total quality management. Service industries Quality control. Total Quality Management Qualité de service. Qualité totale. Services (Industrie) Qualité Contrôle. Service industries Quality control Service-level agreements Total quality management |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1253910 |
| work_keys_str_mv | AT hilesandrewhonfbcieioscm servicelevelagreementswinningacompetitiveedgeforsupportsupplyservices |