Measuring the success of employee engagement :: a step-by-step guide for measuring impact and calculating ROI /
Helping you make the business case for an employee engagement initiative, this book presents real case studies you can follow that show the authors' ROI Methodology in action, and explains how to avoid narrowly focusing your efforts on behavioral outcomes alone. --
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Alexandria, VA :
ATD Press,
[2016]
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Helping you make the business case for an employee engagement initiative, this book presents real case studies you can follow that show the authors' ROI Methodology in action, and explains how to avoid narrowly focusing your efforts on behavioral outcomes alone. -- |
| Beschreibung: | 1 online resource (1 volume) : illustrations |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9781607280095 1607280094 1562869183 9781562869182 |
Internformat
MARC
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| 245 | 1 | 0 | |a Measuring the success of employee engagement : |b a step-by-step guide for measuring impact and calculating ROI / |c Patricia Pulliam Phillips, Jack J. Phillips, Rebecca Ray. |
| 246 | 3 | 0 | |a Step-by-step guide for measuring impact and calculating ROI |
| 264 | 1 | |a Alexandria, VA : |b ATD Press, |c [2016] | |
| 264 | 4 | |c ©2016 | |
| 300 | |a 1 online resource (1 volume) : |b illustrations | ||
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| 588 | 0 | |a Online resource; title from title page (Safari, viewed March 31, 2016). | |
| 504 | |a Includes bibliographical references and index. | ||
| 520 | |a Helping you make the business case for an employee engagement initiative, this book presents real case studies you can follow that show the authors' ROI Methodology in action, and explains how to avoid narrowly focusing your efforts on behavioral outcomes alone. -- |c Edited summary from book. | ||
| 505 | 0 | |a Intro -- Title Page -- Copyright -- Table of Contents -- Preface -- Part I: The ROI Methodology: A Credible Approach to Evaluating Employee Engagement -- Chapter 1 The Importance of Employee Engagement -- The Shifting Nature of Work -- Stages of Engagement -- Macro Versus Micro View -- A Model for Engagement Implementation -- Final Thoughts -- Chapter 2 A System for Measuring the Impact and ROI -- How and Why Engagement Fits With ROI -- Types of Data for the ROI Methodology -- Selecting Programs for ROI Analysis -- ROI Process Model -- Final Thoughts -- Chapter 3 Alignment of Engagement Programs and Evaluation Planning -- Achieving the Proper Alignment -- Evaluation Planning -- Case Study -- Final Thoughts -- Chapter 4 Data Collection at All Levels -- Quantitative and Qualitative Data -- Questionnaires and Surveys -- Testing -- Interviews -- Focus Groups -- Observations -- Action Plans and Performance Agreements -- Monitoring Performance -- Improving the Response Rate for Data Collection -- Sources of Data -- Timing for Data Collection -- Selecting the Appropriate Data Collection Method for Each Level -- Final Thoughts -- Chapter 5 Practical and Credible Data Analysis -- Isolating the Effects of the Program -- Converting Data to Monetary Units -- External Studies -- Tabulating the Costs of the Program -- Calculating the Return on Investment -- Identifying the Intangibles -- Final Thoughts -- Chapter 6 Reporting Results to Appropriate Audiences -- Guidelines for Communicating Results -- The Cautions of Communicating Results -- The Complete Report -- Using Meetings -- Routine Communication Tools -- Routine Feedback on Progress -- The Communication Plan -- Final Thoughts -- Chapter 7 Implementing and Sustaining ROI -- The Importance of Sustaining the Use of ROI -- Implementing the Process: Overcoming Resistance -- Assessing the Climate. | |
| 505 | 8 | |a Developing Roles and Responsibilities -- Establishing Goals and Plans -- Revising or Developing Guidelines and Procedures -- Preparing the Team -- Initiating ROI Studies -- Preparing the Clients and Executives -- Removing Obstacles -- Monitoring Progress -- Final Thoughts -- Part II: Evaluation in Action: Case Studies on the Evaluation of Employee Engagement -- Chapter 8 Measuring ROI in Employee Engagement With a Bonus -- Chapter 9 Measuring ROI in Employee Engagement With a Broad Focus -- Chapter 10 Measuring the ROI of a New Engagement-Based Selection Process -- Chapter 11 Measuring ROI for Engagement Linked to Retention Improvement -- About ROI Institute -- About the Authors -- Index -- Back Cover. | |
| 650 | 0 | |a Organizational commitment. |0 http://id.loc.gov/authorities/subjects/sh97007660 | |
| 650 | 0 | |a Job satisfaction. |0 http://id.loc.gov/authorities/subjects/sh85070581 | |
| 650 | 0 | |a Employee motivation. |0 http://id.loc.gov/authorities/subjects/sh85042868 | |
| 650 | 0 | |a Organizational effectiveness. |0 http://id.loc.gov/authorities/subjects/sh85095526 | |
| 650 | 0 | |a Success in business. |0 http://id.loc.gov/authorities/subjects/sh85129589 | |
| 650 | 6 | |a Appartenance à l'entreprise. | |
| 650 | 6 | |a Satisfaction au travail. | |
| 650 | 6 | |a Personnel |x Motivation. | |
| 650 | 6 | |a Efficacité organisationnelle. | |
| 650 | 6 | |a Succès dans les affaires. | |
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| adam_text | |
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| author | Phillips, Patricia Pulliam Phillips, Jack J., 1945- Ray, Rebecca |
| author_GND | http://id.loc.gov/authorities/names/n00099983 http://id.loc.gov/authorities/names/n2011084918 |
| author_facet | Phillips, Patricia Pulliam Phillips, Jack J., 1945- Ray, Rebecca |
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| contents | Intro -- Title Page -- Copyright -- Table of Contents -- Preface -- Part I: The ROI Methodology: A Credible Approach to Evaluating Employee Engagement -- Chapter 1 The Importance of Employee Engagement -- The Shifting Nature of Work -- Stages of Engagement -- Macro Versus Micro View -- A Model for Engagement Implementation -- Final Thoughts -- Chapter 2 A System for Measuring the Impact and ROI -- How and Why Engagement Fits With ROI -- Types of Data for the ROI Methodology -- Selecting Programs for ROI Analysis -- ROI Process Model -- Final Thoughts -- Chapter 3 Alignment of Engagement Programs and Evaluation Planning -- Achieving the Proper Alignment -- Evaluation Planning -- Case Study -- Final Thoughts -- Chapter 4 Data Collection at All Levels -- Quantitative and Qualitative Data -- Questionnaires and Surveys -- Testing -- Interviews -- Focus Groups -- Observations -- Action Plans and Performance Agreements -- Monitoring Performance -- Improving the Response Rate for Data Collection -- Sources of Data -- Timing for Data Collection -- Selecting the Appropriate Data Collection Method for Each Level -- Final Thoughts -- Chapter 5 Practical and Credible Data Analysis -- Isolating the Effects of the Program -- Converting Data to Monetary Units -- External Studies -- Tabulating the Costs of the Program -- Calculating the Return on Investment -- Identifying the Intangibles -- Final Thoughts -- Chapter 6 Reporting Results to Appropriate Audiences -- Guidelines for Communicating Results -- The Cautions of Communicating Results -- The Complete Report -- Using Meetings -- Routine Communication Tools -- Routine Feedback on Progress -- The Communication Plan -- Final Thoughts -- Chapter 7 Implementing and Sustaining ROI -- The Importance of Sustaining the Use of ROI -- Implementing the Process: Overcoming Resistance -- Assessing the Climate. Developing Roles and Responsibilities -- Establishing Goals and Plans -- Revising or Developing Guidelines and Procedures -- Preparing the Team -- Initiating ROI Studies -- Preparing the Clients and Executives -- Removing Obstacles -- Monitoring Progress -- Final Thoughts -- Part II: Evaluation in Action: Case Studies on the Evaluation of Employee Engagement -- Chapter 8 Measuring ROI in Employee Engagement With a Bonus -- Chapter 9 Measuring ROI in Employee Engagement With a Broad Focus -- Chapter 10 Measuring the ROI of a New Engagement-Based Selection Process -- Chapter 11 Measuring ROI for Engagement Linked to Retention Improvement -- About ROI Institute -- About the Authors -- Index -- Back Cover. |
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| dewey-ones | 658 - General management |
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| dewey-search | 658.314 |
| dewey-sort | 3658.314 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| indexdate | 2024-11-27T13:27:07Z |
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| language | English |
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| publisher | ATD Press, |
| record_format | marc |
| spelling | Phillips, Patricia Pulliam, author. http://id.loc.gov/authorities/names/n00099983 Measuring the success of employee engagement : a step-by-step guide for measuring impact and calculating ROI / Patricia Pulliam Phillips, Jack J. Phillips, Rebecca Ray. Step-by-step guide for measuring impact and calculating ROI Alexandria, VA : ATD Press, [2016] ©2016 1 online resource (1 volume) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Online resource; title from title page (Safari, viewed March 31, 2016). Includes bibliographical references and index. Helping you make the business case for an employee engagement initiative, this book presents real case studies you can follow that show the authors' ROI Methodology in action, and explains how to avoid narrowly focusing your efforts on behavioral outcomes alone. -- Edited summary from book. Intro -- Title Page -- Copyright -- Table of Contents -- Preface -- Part I: The ROI Methodology: A Credible Approach to Evaluating Employee Engagement -- Chapter 1 The Importance of Employee Engagement -- The Shifting Nature of Work -- Stages of Engagement -- Macro Versus Micro View -- A Model for Engagement Implementation -- Final Thoughts -- Chapter 2 A System for Measuring the Impact and ROI -- How and Why Engagement Fits With ROI -- Types of Data for the ROI Methodology -- Selecting Programs for ROI Analysis -- ROI Process Model -- Final Thoughts -- Chapter 3 Alignment of Engagement Programs and Evaluation Planning -- Achieving the Proper Alignment -- Evaluation Planning -- Case Study -- Final Thoughts -- Chapter 4 Data Collection at All Levels -- Quantitative and Qualitative Data -- Questionnaires and Surveys -- Testing -- Interviews -- Focus Groups -- Observations -- Action Plans and Performance Agreements -- Monitoring Performance -- Improving the Response Rate for Data Collection -- Sources of Data -- Timing for Data Collection -- Selecting the Appropriate Data Collection Method for Each Level -- Final Thoughts -- Chapter 5 Practical and Credible Data Analysis -- Isolating the Effects of the Program -- Converting Data to Monetary Units -- External Studies -- Tabulating the Costs of the Program -- Calculating the Return on Investment -- Identifying the Intangibles -- Final Thoughts -- Chapter 6 Reporting Results to Appropriate Audiences -- Guidelines for Communicating Results -- The Cautions of Communicating Results -- The Complete Report -- Using Meetings -- Routine Communication Tools -- Routine Feedback on Progress -- The Communication Plan -- Final Thoughts -- Chapter 7 Implementing and Sustaining ROI -- The Importance of Sustaining the Use of ROI -- Implementing the Process: Overcoming Resistance -- Assessing the Climate. Developing Roles and Responsibilities -- Establishing Goals and Plans -- Revising or Developing Guidelines and Procedures -- Preparing the Team -- Initiating ROI Studies -- Preparing the Clients and Executives -- Removing Obstacles -- Monitoring Progress -- Final Thoughts -- Part II: Evaluation in Action: Case Studies on the Evaluation of Employee Engagement -- Chapter 8 Measuring ROI in Employee Engagement With a Bonus -- Chapter 9 Measuring ROI in Employee Engagement With a Broad Focus -- Chapter 10 Measuring the ROI of a New Engagement-Based Selection Process -- Chapter 11 Measuring ROI for Engagement Linked to Retention Improvement -- About ROI Institute -- About the Authors -- Index -- Back Cover. Organizational commitment. http://id.loc.gov/authorities/subjects/sh97007660 Job satisfaction. http://id.loc.gov/authorities/subjects/sh85070581 Employee motivation. http://id.loc.gov/authorities/subjects/sh85042868 Organizational effectiveness. http://id.loc.gov/authorities/subjects/sh85095526 Success in business. http://id.loc.gov/authorities/subjects/sh85129589 Appartenance à l'entreprise. Satisfaction au travail. Personnel Motivation. Efficacité organisationnelle. Succès dans les affaires. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Employee motivation fast Job satisfaction fast Organizational commitment fast Organizational effectiveness fast Success in business fast Phillips, Jack J., 1945- author. https://id.oclc.org/worldcat/entity/E39PCjBt7vbwKbpTG8F7DTKTVy Ray, Rebecca, author. http://id.loc.gov/authorities/names/n2011084918 has work: Measuring the success of employee engagement (Text) https://id.oclc.org/worldcat/entity/E39PCFHTXDyRMdVfQFbwmXjPV3 https://id.oclc.org/worldcat/ontology/hasWork FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1222510 Volltext |
| spellingShingle | Phillips, Patricia Pulliam Phillips, Jack J., 1945- Ray, Rebecca Measuring the success of employee engagement : a step-by-step guide for measuring impact and calculating ROI / Intro -- Title Page -- Copyright -- Table of Contents -- Preface -- Part I: The ROI Methodology: A Credible Approach to Evaluating Employee Engagement -- Chapter 1 The Importance of Employee Engagement -- The Shifting Nature of Work -- Stages of Engagement -- Macro Versus Micro View -- A Model for Engagement Implementation -- Final Thoughts -- Chapter 2 A System for Measuring the Impact and ROI -- How and Why Engagement Fits With ROI -- Types of Data for the ROI Methodology -- Selecting Programs for ROI Analysis -- ROI Process Model -- Final Thoughts -- Chapter 3 Alignment of Engagement Programs and Evaluation Planning -- Achieving the Proper Alignment -- Evaluation Planning -- Case Study -- Final Thoughts -- Chapter 4 Data Collection at All Levels -- Quantitative and Qualitative Data -- Questionnaires and Surveys -- Testing -- Interviews -- Focus Groups -- Observations -- Action Plans and Performance Agreements -- Monitoring Performance -- Improving the Response Rate for Data Collection -- Sources of Data -- Timing for Data Collection -- Selecting the Appropriate Data Collection Method for Each Level -- Final Thoughts -- Chapter 5 Practical and Credible Data Analysis -- Isolating the Effects of the Program -- Converting Data to Monetary Units -- External Studies -- Tabulating the Costs of the Program -- Calculating the Return on Investment -- Identifying the Intangibles -- Final Thoughts -- Chapter 6 Reporting Results to Appropriate Audiences -- Guidelines for Communicating Results -- The Cautions of Communicating Results -- The Complete Report -- Using Meetings -- Routine Communication Tools -- Routine Feedback on Progress -- The Communication Plan -- Final Thoughts -- Chapter 7 Implementing and Sustaining ROI -- The Importance of Sustaining the Use of ROI -- Implementing the Process: Overcoming Resistance -- Assessing the Climate. Developing Roles and Responsibilities -- Establishing Goals and Plans -- Revising or Developing Guidelines and Procedures -- Preparing the Team -- Initiating ROI Studies -- Preparing the Clients and Executives -- Removing Obstacles -- Monitoring Progress -- Final Thoughts -- Part II: Evaluation in Action: Case Studies on the Evaluation of Employee Engagement -- Chapter 8 Measuring ROI in Employee Engagement With a Bonus -- Chapter 9 Measuring ROI in Employee Engagement With a Broad Focus -- Chapter 10 Measuring the ROI of a New Engagement-Based Selection Process -- Chapter 11 Measuring ROI for Engagement Linked to Retention Improvement -- About ROI Institute -- About the Authors -- Index -- Back Cover. Organizational commitment. http://id.loc.gov/authorities/subjects/sh97007660 Job satisfaction. http://id.loc.gov/authorities/subjects/sh85070581 Employee motivation. http://id.loc.gov/authorities/subjects/sh85042868 Organizational effectiveness. http://id.loc.gov/authorities/subjects/sh85095526 Success in business. http://id.loc.gov/authorities/subjects/sh85129589 Appartenance à l'entreprise. Satisfaction au travail. Personnel Motivation. Efficacité organisationnelle. Succès dans les affaires. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Employee motivation fast Job satisfaction fast Organizational commitment fast Organizational effectiveness fast Success in business fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh97007660 http://id.loc.gov/authorities/subjects/sh85070581 http://id.loc.gov/authorities/subjects/sh85042868 http://id.loc.gov/authorities/subjects/sh85095526 http://id.loc.gov/authorities/subjects/sh85129589 |
| title | Measuring the success of employee engagement : a step-by-step guide for measuring impact and calculating ROI / |
| title_alt | Step-by-step guide for measuring impact and calculating ROI |
| title_auth | Measuring the success of employee engagement : a step-by-step guide for measuring impact and calculating ROI / |
| title_exact_search | Measuring the success of employee engagement : a step-by-step guide for measuring impact and calculating ROI / |
| title_full | Measuring the success of employee engagement : a step-by-step guide for measuring impact and calculating ROI / Patricia Pulliam Phillips, Jack J. Phillips, Rebecca Ray. |
| title_fullStr | Measuring the success of employee engagement : a step-by-step guide for measuring impact and calculating ROI / Patricia Pulliam Phillips, Jack J. Phillips, Rebecca Ray. |
| title_full_unstemmed | Measuring the success of employee engagement : a step-by-step guide for measuring impact and calculating ROI / Patricia Pulliam Phillips, Jack J. Phillips, Rebecca Ray. |
| title_short | Measuring the success of employee engagement : |
| title_sort | measuring the success of employee engagement a step by step guide for measuring impact and calculating roi |
| title_sub | a step-by-step guide for measuring impact and calculating ROI / |
| topic | Organizational commitment. http://id.loc.gov/authorities/subjects/sh97007660 Job satisfaction. http://id.loc.gov/authorities/subjects/sh85070581 Employee motivation. http://id.loc.gov/authorities/subjects/sh85042868 Organizational effectiveness. http://id.loc.gov/authorities/subjects/sh85095526 Success in business. http://id.loc.gov/authorities/subjects/sh85129589 Appartenance à l'entreprise. Satisfaction au travail. Personnel Motivation. Efficacité organisationnelle. Succès dans les affaires. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Employee motivation fast Job satisfaction fast Organizational commitment fast Organizational effectiveness fast Success in business fast |
| topic_facet | Organizational commitment. Job satisfaction. Employee motivation. Organizational effectiveness. Success in business. Appartenance à l'entreprise. Satisfaction au travail. Personnel Motivation. Efficacité organisationnelle. Succès dans les affaires. BUSINESS & ECONOMICS Industrial Management. BUSINESS & ECONOMICS Management. BUSINESS & ECONOMICS Management Science. BUSINESS & ECONOMICS Organizational Behavior. Employee motivation Job satisfaction Organizational commitment Organizational effectiveness Success in business |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1222510 |
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