Quality and the academic library :: reviewing, assessing and enhancing service provision /
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cambridge, MA :
Chandos Publishing, an imprint of Elsevier,
2016.
|
| Schriftenreihe: | Chandos information professional series.
|
| Schlagworte: | |
| Online-Zugang: | Volltext Volltext |
| Beschreibung: | 1 online resource |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9780081001349 0081001347 |
Internformat
MARC
| LEADER | 00000cam a2200000 i 4500 | ||
|---|---|---|---|
| 001 | ZDB-4-EBA-ocn942588107 | ||
| 003 | OCoLC | ||
| 005 | 20241004212047.0 | ||
| 006 | m o d | ||
| 007 | cr cnu|||unuuu | ||
| 008 | 160302s2016 mau ob 001 0 eng d | ||
| 040 | |a N$T |b eng |e rda |e pn |c N$T |d IDEBK |d YDXCP |d OPELS |d N$T |d OCLCF |d CDX |d COO |d EBLCP |d OCLCA |d TEFOD |d IUL |d IDB |d DEBSZ |d MERUC |d OCLCQ |d U3W |d WRM |d OCLCQ |d WYU |d AU@ |d OCLCQ |d A7U |d S2H |d VT2 |d OCLCO |d OCLCQ |d PSYSI |d OCLCQ |d OCLCO |d OCLCL |d SXB |d OCLCQ |d OCLCO | ||
| 019 | |a 945135619 |a 1006980137 |a 1066494135 |a 1235824288 | ||
| 020 | |a 9780081001349 |q (electronic bk.) | ||
| 020 | |a 0081001347 |q (electronic bk.) | ||
| 020 | |z 9780128021057 |q (print) | ||
| 020 | |z 0128021055 | ||
| 035 | |a (OCoLC)942588107 |z (OCoLC)945135619 |z (OCoLC)1006980137 |z (OCoLC)1066494135 |z (OCoLC)1235824288 | ||
| 037 | |a 7732EDA8-FD8D-4347-8A27-230B9470719D |b OverDrive, Inc. |n http://www.overdrive.com | ||
| 050 | 4 | |a Z675.U5 | |
| 072 | 7 | |a LAN |x 025000 |2 bisacsh | |
| 082 | 7 | |a 025.1/977 |2 23 | |
| 049 | |a MAIN | ||
| 245 | 0 | 0 | |a Quality and the academic library : |b reviewing, assessing and enhancing service provision / |c edited by Jeremy Atkinson. |
| 264 | 1 | |a Cambridge, MA : |b Chandos Publishing, an imprint of Elsevier, |c 2016. | |
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Chandos information professional series | |
| 588 | 0 | |a Online resource; title from PDF title page (EBSCO, viewed March 30, 2016). | |
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a 1. Introduction / Jeremy Atkinson -- 2. Quality, Universities and Their Libraries: An Overview / Jeremy Atkinson -- 3. The Institutional HE Quality Perspective / Ann Holmes and Fiona Parsons -- 4. Academic Libraries and Quality Reviews Within the United Kingdom / Gemma Long and Danny Saunders -- 5. Self and Peer Assessment at Maynooth University Library / Helen Fallon and Jon Purcell -- Elements in the Quality Review process / Helen Fallon / Jon Purcell -- Peer Review Report and Quality Improvement Plan 2010 / Helen Fallon / Jon Purcell -- 6. Reviews of Library Services: An Overview / Jeremy Atkinson -- 7. Review of the Cardiff University Health Library Service / Janet Peters, Meg Gorman and Eryl Smith -- 8. Review of Learning Resources, Regent's College London (Now Regent's University London) / Liz Kerr, Jeremy Atkinson and Aldwyn Cooper -- 9. Academic Libraries and Student Support: An Overview / Jeremy Atkinson -- 10. The National Student Survey: The University of Sheffield Library / Martin Lewis and Alison Little -- 11. User Involvement in the Design of New Library Services: Learning from the Application of Codesign on Library Service Design Projects / Jakob Trischler and Kate Kelly -- 12. The Development and Review of Library Customer Service Quality at Loughborough University Library / Matt Cunningham -- 13. Academic Libraries and Research Support: An Overview / Jeremy Atkinson -- 14. Libraries and the Support of University Research / Michael Jubb -- 15. The Durham Difference: Supporting Research at Durham University / Simon Speight -- 16. Research Support Services in South African Academic Libraries / Reggie Raju, Jaya Raju and Glynnis Johnson -- 17. Quality Methods Used by Academic Libraries: An Overview / Jeremy Atkinson -- 18. Reviewing the Value of the SCONUL Statistics: A Case Study / Alison Mackenzi -- 19. User Surveys at the University of Washington Libraries / Steve Hiller and Jackie Belanger -- 20 LibQUAL+: A Qualitative Survey Case Study / Stephen Town -- 21. Doing it Ourselves: A Longitudical Study of Insync at Victoria University Library / Frances O'Neil -- 22. Mystery Shopping Your Way to Improved Customer Service / Elizabeth Kocevar-Weidinger and Candice Banjes-Small -- 23. Measuring Quality in Super-Converged Services / Leo Appleton -- 24. Reviewing and Revising University Library Space: A Case Study at the Loughborough University / Graham Walton -- 25. Implementing the Balanced Scorecard as a Strategic Planning and Performance Management Tool: A Case Study from McMaster University Library / Kathryn Ball and Vivian Lewis -- 26. Libraries and Big Data: A New View on Impact and Affect / Margie Jantti -- 27. Reflections on Quality and Academic Libraries / Jeremy Atkinson. | |
| 650 | 0 | |a Academic libraries |x Quality control. |0 http://id.loc.gov/authorities/subjects/sh96007637 | |
| 650 | 0 | |a Academic libraries |x Reference services |x Evaluation. | |
| 650 | 6 | |a Bibliothèques universitaires |x Qualité |x Contrôle. | |
| 650 | 6 | |a Bibliothèques universitaires |x Services de référence |x Évaluation. | |
| 650 | 7 | |a LANGUAGE ARTS & DISCIPLINES |x Library & Information Science |x General. |2 bisacsh | |
| 650 | 7 | |a Academic libraries |x Quality control |2 fast | |
| 650 | 7 | |a Academic libraries |x Reference services |x Evaluation |2 fast | |
| 700 | 1 | |a Atkinson, P. J., |e editor. |1 https://id.oclc.org/worldcat/entity/E39PCjxBrJVTFTxG4PvH4PpKFq |0 http://id.loc.gov/authorities/names/n80110800 | |
| 758 | |i has work: |a Quality and the academic library (Text) |1 https://id.oclc.org/worldcat/entity/E39PCFy8xYjfRjxgDVYXyY8FXd |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Atkinson, Jeremy. |t Quality and the Academic Library : Reviewing, Assessing and Enhancing Service Provision. |d : Elsevier Science, ©2016 |z 9780128021057 |
| 830 | 0 | |a Chandos information professional series. | |
| 856 | 4 | 0 | |l FWS01 |p ZDB-4-EBA |q FWS_PDA_EBA |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1144209 |3 Volltext |
| 856 | 4 | 0 | |l FWS01 |p ZDB-4-EBA |q FWS_PDA_EBA |u https://www.sciencedirect.com/science/book/9780128021057 |3 Volltext |
| 938 | |a Coutts Information Services |b COUT |n 34095638 | ||
| 938 | |a EBL - Ebook Library |b EBLB |n EBL4427913 | ||
| 938 | |a EBSCOhost |b EBSC |n 1144209 | ||
| 938 | |a ProQuest MyiLibrary Digital eBook Collection |b IDEB |n cis34095638 | ||
| 938 | |a YBP Library Services |b YANK |n 12872533 | ||
| 994 | |a 92 |b GEBAY | ||
| 912 | |a ZDB-4-EBA | ||
| 049 | |a DE-863 | ||
Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBA-ocn942588107 |
|---|---|
| _version_ | 1816882341048483840 |
| adam_text | |
| any_adam_object | |
| author2 | Atkinson, P. J. |
| author2_role | edt |
| author2_variant | p j a pj pja |
| author_GND | http://id.loc.gov/authorities/names/n80110800 |
| author_facet | Atkinson, P. J. |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | Z - Library Science |
| callnumber-label | Z675 |
| callnumber-raw | Z675.U5 |
| callnumber-search | Z675.U5 |
| callnumber-sort | Z 3675 U5 |
| callnumber-subject | Z - Books and Writing |
| collection | ZDB-4-EBA |
| contents | 1. Introduction / Jeremy Atkinson -- 2. Quality, Universities and Their Libraries: An Overview / Jeremy Atkinson -- 3. The Institutional HE Quality Perspective / Ann Holmes and Fiona Parsons -- 4. Academic Libraries and Quality Reviews Within the United Kingdom / Gemma Long and Danny Saunders -- 5. Self and Peer Assessment at Maynooth University Library / Helen Fallon and Jon Purcell -- Elements in the Quality Review process / Helen Fallon / Jon Purcell -- Peer Review Report and Quality Improvement Plan 2010 / Helen Fallon / Jon Purcell -- 6. Reviews of Library Services: An Overview / Jeremy Atkinson -- 7. Review of the Cardiff University Health Library Service / Janet Peters, Meg Gorman and Eryl Smith -- 8. Review of Learning Resources, Regent's College London (Now Regent's University London) / Liz Kerr, Jeremy Atkinson and Aldwyn Cooper -- 9. Academic Libraries and Student Support: An Overview / Jeremy Atkinson -- 10. The National Student Survey: The University of Sheffield Library / Martin Lewis and Alison Little -- 11. User Involvement in the Design of New Library Services: Learning from the Application of Codesign on Library Service Design Projects / Jakob Trischler and Kate Kelly -- 12. The Development and Review of Library Customer Service Quality at Loughborough University Library / Matt Cunningham -- 13. Academic Libraries and Research Support: An Overview / Jeremy Atkinson -- 14. Libraries and the Support of University Research / Michael Jubb -- 15. The Durham Difference: Supporting Research at Durham University / Simon Speight -- 16. Research Support Services in South African Academic Libraries / Reggie Raju, Jaya Raju and Glynnis Johnson -- 17. Quality Methods Used by Academic Libraries: An Overview / Jeremy Atkinson -- 18. Reviewing the Value of the SCONUL Statistics: A Case Study / Alison Mackenzi -- 19. User Surveys at the University of Washington Libraries / Steve Hiller and Jackie Belanger -- 20 LibQUAL+: A Qualitative Survey Case Study / Stephen Town -- 21. Doing it Ourselves: A Longitudical Study of Insync at Victoria University Library / Frances O'Neil -- 22. Mystery Shopping Your Way to Improved Customer Service / Elizabeth Kocevar-Weidinger and Candice Banjes-Small -- 23. Measuring Quality in Super-Converged Services / Leo Appleton -- 24. Reviewing and Revising University Library Space: A Case Study at the Loughborough University / Graham Walton -- 25. Implementing the Balanced Scorecard as a Strategic Planning and Performance Management Tool: A Case Study from McMaster University Library / Kathryn Ball and Vivian Lewis -- 26. Libraries and Big Data: A New View on Impact and Affect / Margie Jantti -- 27. Reflections on Quality and Academic Libraries / Jeremy Atkinson. |
| ctrlnum | (OCoLC)942588107 |
| dewey-full | 025.1/977 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 025 - Operations of libraries and archives |
| dewey-raw | 025.1/977 |
| dewey-search | 025.1/977 |
| dewey-sort | 225.1 3977 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>05946cam a2200589 i 4500</leader><controlfield tag="001">ZDB-4-EBA-ocn942588107</controlfield><controlfield tag="003">OCoLC</controlfield><controlfield tag="005">20241004212047.0</controlfield><controlfield tag="006">m o d </controlfield><controlfield tag="007">cr cnu|||unuuu</controlfield><controlfield tag="008">160302s2016 mau ob 001 0 eng d</controlfield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">N$T</subfield><subfield code="b">eng</subfield><subfield code="e">rda</subfield><subfield code="e">pn</subfield><subfield code="c">N$T</subfield><subfield code="d">IDEBK</subfield><subfield code="d">YDXCP</subfield><subfield code="d">OPELS</subfield><subfield code="d">N$T</subfield><subfield code="d">OCLCF</subfield><subfield code="d">CDX</subfield><subfield code="d">COO</subfield><subfield code="d">EBLCP</subfield><subfield code="d">OCLCA</subfield><subfield code="d">TEFOD</subfield><subfield code="d">IUL</subfield><subfield code="d">IDB</subfield><subfield code="d">DEBSZ</subfield><subfield code="d">MERUC</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">U3W</subfield><subfield code="d">WRM</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">WYU</subfield><subfield code="d">AU@</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">A7U</subfield><subfield code="d">S2H</subfield><subfield code="d">VT2</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">PSYSI</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield><subfield code="d">OCLCL</subfield><subfield code="d">SXB</subfield><subfield code="d">OCLCQ</subfield><subfield code="d">OCLCO</subfield></datafield><datafield tag="019" ind1=" " ind2=" "><subfield code="a">945135619</subfield><subfield code="a">1006980137</subfield><subfield code="a">1066494135</subfield><subfield code="a">1235824288</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9780081001349</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0081001347</subfield><subfield code="q">(electronic bk.)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">9780128021057</subfield><subfield code="q">(print)</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="z">0128021055</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)942588107</subfield><subfield code="z">(OCoLC)945135619</subfield><subfield code="z">(OCoLC)1006980137</subfield><subfield code="z">(OCoLC)1066494135</subfield><subfield code="z">(OCoLC)1235824288</subfield></datafield><datafield tag="037" ind1=" " ind2=" "><subfield code="a">7732EDA8-FD8D-4347-8A27-230B9470719D</subfield><subfield code="b">OverDrive, Inc.</subfield><subfield code="n">http://www.overdrive.com</subfield></datafield><datafield tag="050" ind1=" " ind2="4"><subfield code="a">Z675.U5</subfield></datafield><datafield tag="072" ind1=" " ind2="7"><subfield code="a">LAN</subfield><subfield code="x">025000</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="082" ind1="7" ind2=" "><subfield code="a">025.1/977</subfield><subfield code="2">23</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">MAIN</subfield></datafield><datafield tag="245" ind1="0" ind2="0"><subfield code="a">Quality and the academic library :</subfield><subfield code="b">reviewing, assessing and enhancing service provision /</subfield><subfield code="c">edited by Jeremy Atkinson.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Cambridge, MA :</subfield><subfield code="b">Chandos Publishing, an imprint of Elsevier,</subfield><subfield code="c">2016.</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 online resource</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="a">text</subfield><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="a">computer</subfield><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="a">online resource</subfield><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="1" ind2=" "><subfield code="a">Chandos information professional series</subfield></datafield><datafield tag="588" ind1="0" ind2=" "><subfield code="a">Online resource; title from PDF title page (EBSCO, viewed March 30, 2016).</subfield></datafield><datafield tag="504" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references and index.</subfield></datafield><datafield tag="505" ind1="0" ind2=" "><subfield code="a">1. Introduction / Jeremy Atkinson -- 2. Quality, Universities and Their Libraries: An Overview / Jeremy Atkinson -- 3. The Institutional HE Quality Perspective / Ann Holmes and Fiona Parsons -- 4. Academic Libraries and Quality Reviews Within the United Kingdom / Gemma Long and Danny Saunders -- 5. Self and Peer Assessment at Maynooth University Library / Helen Fallon and Jon Purcell -- Elements in the Quality Review process / Helen Fallon / Jon Purcell -- Peer Review Report and Quality Improvement Plan 2010 / Helen Fallon / Jon Purcell -- 6. Reviews of Library Services: An Overview / Jeremy Atkinson -- 7. Review of the Cardiff University Health Library Service / Janet Peters, Meg Gorman and Eryl Smith -- 8. Review of Learning Resources, Regent's College London (Now Regent's University London) / Liz Kerr, Jeremy Atkinson and Aldwyn Cooper -- 9. Academic Libraries and Student Support: An Overview / Jeremy Atkinson -- 10. The National Student Survey: The University of Sheffield Library / Martin Lewis and Alison Little -- 11. User Involvement in the Design of New Library Services: Learning from the Application of Codesign on Library Service Design Projects / Jakob Trischler and Kate Kelly -- 12. The Development and Review of Library Customer Service Quality at Loughborough University Library / Matt Cunningham -- 13. Academic Libraries and Research Support: An Overview / Jeremy Atkinson -- 14. Libraries and the Support of University Research / Michael Jubb -- 15. The Durham Difference: Supporting Research at Durham University / Simon Speight -- 16. Research Support Services in South African Academic Libraries / Reggie Raju, Jaya Raju and Glynnis Johnson -- 17. Quality Methods Used by Academic Libraries: An Overview / Jeremy Atkinson -- 18. Reviewing the Value of the SCONUL Statistics: A Case Study / Alison Mackenzi -- 19. User Surveys at the University of Washington Libraries / Steve Hiller and Jackie Belanger -- 20 LibQUAL+: A Qualitative Survey Case Study / Stephen Town -- 21. Doing it Ourselves: A Longitudical Study of Insync at Victoria University Library / Frances O'Neil -- 22. Mystery Shopping Your Way to Improved Customer Service / Elizabeth Kocevar-Weidinger and Candice Banjes-Small -- 23. Measuring Quality in Super-Converged Services / Leo Appleton -- 24. Reviewing and Revising University Library Space: A Case Study at the Loughborough University / Graham Walton -- 25. Implementing the Balanced Scorecard as a Strategic Planning and Performance Management Tool: A Case Study from McMaster University Library / Kathryn Ball and Vivian Lewis -- 26. Libraries and Big Data: A New View on Impact and Affect / Margie Jantti -- 27. Reflections on Quality and Academic Libraries / Jeremy Atkinson.</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Academic libraries</subfield><subfield code="x">Quality control.</subfield><subfield code="0">http://id.loc.gov/authorities/subjects/sh96007637</subfield></datafield><datafield tag="650" ind1=" " ind2="0"><subfield code="a">Academic libraries</subfield><subfield code="x">Reference services</subfield><subfield code="x">Evaluation.</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Bibliothèques universitaires</subfield><subfield code="x">Qualité</subfield><subfield code="x">Contrôle.</subfield></datafield><datafield tag="650" ind1=" " ind2="6"><subfield code="a">Bibliothèques universitaires</subfield><subfield code="x">Services de référence</subfield><subfield code="x">Évaluation.</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">LANGUAGE ARTS & DISCIPLINES</subfield><subfield code="x">Library & Information Science</subfield><subfield code="x">General.</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Academic libraries</subfield><subfield code="x">Quality control</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Academic libraries</subfield><subfield code="x">Reference services</subfield><subfield code="x">Evaluation</subfield><subfield code="2">fast</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Atkinson, P. J.,</subfield><subfield code="e">editor.</subfield><subfield code="1">https://id.oclc.org/worldcat/entity/E39PCjxBrJVTFTxG4PvH4PpKFq</subfield><subfield code="0">http://id.loc.gov/authorities/names/n80110800</subfield></datafield><datafield tag="758" ind1=" " ind2=" "><subfield code="i">has work:</subfield><subfield code="a">Quality and the academic library (Text)</subfield><subfield code="1">https://id.oclc.org/worldcat/entity/E39PCFy8xYjfRjxgDVYXyY8FXd</subfield><subfield code="4">https://id.oclc.org/worldcat/ontology/hasWork</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Print version:</subfield><subfield code="a">Atkinson, Jeremy.</subfield><subfield code="t">Quality and the Academic Library : Reviewing, Assessing and Enhancing Service Provision.</subfield><subfield code="d">: Elsevier Science, ©2016</subfield><subfield code="z">9780128021057</subfield></datafield><datafield tag="830" ind1=" " ind2="0"><subfield code="a">Chandos information professional series.</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="l">FWS01</subfield><subfield code="p">ZDB-4-EBA</subfield><subfield code="q">FWS_PDA_EBA</subfield><subfield code="u">https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1144209</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="l">FWS01</subfield><subfield code="p">ZDB-4-EBA</subfield><subfield code="q">FWS_PDA_EBA</subfield><subfield code="u">https://www.sciencedirect.com/science/book/9780128021057</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">Coutts Information Services</subfield><subfield code="b">COUT</subfield><subfield code="n">34095638</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">EBL - Ebook Library</subfield><subfield code="b">EBLB</subfield><subfield code="n">EBL4427913</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">EBSCOhost</subfield><subfield code="b">EBSC</subfield><subfield code="n">1144209</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">ProQuest MyiLibrary Digital eBook Collection</subfield><subfield code="b">IDEB</subfield><subfield code="n">cis34095638</subfield></datafield><datafield tag="938" ind1=" " ind2=" "><subfield code="a">YBP Library Services</subfield><subfield code="b">YANK</subfield><subfield code="n">12872533</subfield></datafield><datafield tag="994" ind1=" " ind2=" "><subfield code="a">92</subfield><subfield code="b">GEBAY</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBA</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-863</subfield></datafield></record></collection> |
| id | ZDB-4-EBA-ocn942588107 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-27T13:27:04Z |
| institution | BVB |
| isbn | 9780081001349 0081001347 |
| language | English |
| oclc_num | 942588107 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource |
| psigel | ZDB-4-EBA |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | Chandos Publishing, an imprint of Elsevier, |
| record_format | marc |
| series | Chandos information professional series. |
| series2 | Chandos information professional series |
| spelling | Quality and the academic library : reviewing, assessing and enhancing service provision / edited by Jeremy Atkinson. Cambridge, MA : Chandos Publishing, an imprint of Elsevier, 2016. 1 online resource text txt rdacontent computer c rdamedia online resource cr rdacarrier Chandos information professional series Online resource; title from PDF title page (EBSCO, viewed March 30, 2016). Includes bibliographical references and index. 1. Introduction / Jeremy Atkinson -- 2. Quality, Universities and Their Libraries: An Overview / Jeremy Atkinson -- 3. The Institutional HE Quality Perspective / Ann Holmes and Fiona Parsons -- 4. Academic Libraries and Quality Reviews Within the United Kingdom / Gemma Long and Danny Saunders -- 5. Self and Peer Assessment at Maynooth University Library / Helen Fallon and Jon Purcell -- Elements in the Quality Review process / Helen Fallon / Jon Purcell -- Peer Review Report and Quality Improvement Plan 2010 / Helen Fallon / Jon Purcell -- 6. Reviews of Library Services: An Overview / Jeremy Atkinson -- 7. Review of the Cardiff University Health Library Service / Janet Peters, Meg Gorman and Eryl Smith -- 8. Review of Learning Resources, Regent's College London (Now Regent's University London) / Liz Kerr, Jeremy Atkinson and Aldwyn Cooper -- 9. Academic Libraries and Student Support: An Overview / Jeremy Atkinson -- 10. The National Student Survey: The University of Sheffield Library / Martin Lewis and Alison Little -- 11. User Involvement in the Design of New Library Services: Learning from the Application of Codesign on Library Service Design Projects / Jakob Trischler and Kate Kelly -- 12. The Development and Review of Library Customer Service Quality at Loughborough University Library / Matt Cunningham -- 13. Academic Libraries and Research Support: An Overview / Jeremy Atkinson -- 14. Libraries and the Support of University Research / Michael Jubb -- 15. The Durham Difference: Supporting Research at Durham University / Simon Speight -- 16. Research Support Services in South African Academic Libraries / Reggie Raju, Jaya Raju and Glynnis Johnson -- 17. Quality Methods Used by Academic Libraries: An Overview / Jeremy Atkinson -- 18. Reviewing the Value of the SCONUL Statistics: A Case Study / Alison Mackenzi -- 19. User Surveys at the University of Washington Libraries / Steve Hiller and Jackie Belanger -- 20 LibQUAL+: A Qualitative Survey Case Study / Stephen Town -- 21. Doing it Ourselves: A Longitudical Study of Insync at Victoria University Library / Frances O'Neil -- 22. Mystery Shopping Your Way to Improved Customer Service / Elizabeth Kocevar-Weidinger and Candice Banjes-Small -- 23. Measuring Quality in Super-Converged Services / Leo Appleton -- 24. Reviewing and Revising University Library Space: A Case Study at the Loughborough University / Graham Walton -- 25. Implementing the Balanced Scorecard as a Strategic Planning and Performance Management Tool: A Case Study from McMaster University Library / Kathryn Ball and Vivian Lewis -- 26. Libraries and Big Data: A New View on Impact and Affect / Margie Jantti -- 27. Reflections on Quality and Academic Libraries / Jeremy Atkinson. Academic libraries Quality control. http://id.loc.gov/authorities/subjects/sh96007637 Academic libraries Reference services Evaluation. Bibliothèques universitaires Qualité Contrôle. Bibliothèques universitaires Services de référence Évaluation. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Academic libraries Quality control fast Academic libraries Reference services Evaluation fast Atkinson, P. J., editor. https://id.oclc.org/worldcat/entity/E39PCjxBrJVTFTxG4PvH4PpKFq http://id.loc.gov/authorities/names/n80110800 has work: Quality and the academic library (Text) https://id.oclc.org/worldcat/entity/E39PCFy8xYjfRjxgDVYXyY8FXd https://id.oclc.org/worldcat/ontology/hasWork Print version: Atkinson, Jeremy. Quality and the Academic Library : Reviewing, Assessing and Enhancing Service Provision. : Elsevier Science, ©2016 9780128021057 Chandos information professional series. FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1144209 Volltext FWS01 ZDB-4-EBA FWS_PDA_EBA https://www.sciencedirect.com/science/book/9780128021057 Volltext |
| spellingShingle | Quality and the academic library : reviewing, assessing and enhancing service provision / Chandos information professional series. 1. Introduction / Jeremy Atkinson -- 2. Quality, Universities and Their Libraries: An Overview / Jeremy Atkinson -- 3. The Institutional HE Quality Perspective / Ann Holmes and Fiona Parsons -- 4. Academic Libraries and Quality Reviews Within the United Kingdom / Gemma Long and Danny Saunders -- 5. Self and Peer Assessment at Maynooth University Library / Helen Fallon and Jon Purcell -- Elements in the Quality Review process / Helen Fallon / Jon Purcell -- Peer Review Report and Quality Improvement Plan 2010 / Helen Fallon / Jon Purcell -- 6. Reviews of Library Services: An Overview / Jeremy Atkinson -- 7. Review of the Cardiff University Health Library Service / Janet Peters, Meg Gorman and Eryl Smith -- 8. Review of Learning Resources, Regent's College London (Now Regent's University London) / Liz Kerr, Jeremy Atkinson and Aldwyn Cooper -- 9. Academic Libraries and Student Support: An Overview / Jeremy Atkinson -- 10. The National Student Survey: The University of Sheffield Library / Martin Lewis and Alison Little -- 11. User Involvement in the Design of New Library Services: Learning from the Application of Codesign on Library Service Design Projects / Jakob Trischler and Kate Kelly -- 12. The Development and Review of Library Customer Service Quality at Loughborough University Library / Matt Cunningham -- 13. Academic Libraries and Research Support: An Overview / Jeremy Atkinson -- 14. Libraries and the Support of University Research / Michael Jubb -- 15. The Durham Difference: Supporting Research at Durham University / Simon Speight -- 16. Research Support Services in South African Academic Libraries / Reggie Raju, Jaya Raju and Glynnis Johnson -- 17. Quality Methods Used by Academic Libraries: An Overview / Jeremy Atkinson -- 18. Reviewing the Value of the SCONUL Statistics: A Case Study / Alison Mackenzi -- 19. User Surveys at the University of Washington Libraries / Steve Hiller and Jackie Belanger -- 20 LibQUAL+: A Qualitative Survey Case Study / Stephen Town -- 21. Doing it Ourselves: A Longitudical Study of Insync at Victoria University Library / Frances O'Neil -- 22. Mystery Shopping Your Way to Improved Customer Service / Elizabeth Kocevar-Weidinger and Candice Banjes-Small -- 23. Measuring Quality in Super-Converged Services / Leo Appleton -- 24. Reviewing and Revising University Library Space: A Case Study at the Loughborough University / Graham Walton -- 25. Implementing the Balanced Scorecard as a Strategic Planning and Performance Management Tool: A Case Study from McMaster University Library / Kathryn Ball and Vivian Lewis -- 26. Libraries and Big Data: A New View on Impact and Affect / Margie Jantti -- 27. Reflections on Quality and Academic Libraries / Jeremy Atkinson. Academic libraries Quality control. http://id.loc.gov/authorities/subjects/sh96007637 Academic libraries Reference services Evaluation. Bibliothèques universitaires Qualité Contrôle. Bibliothèques universitaires Services de référence Évaluation. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Academic libraries Quality control fast Academic libraries Reference services Evaluation fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh96007637 |
| title | Quality and the academic library : reviewing, assessing and enhancing service provision / |
| title_auth | Quality and the academic library : reviewing, assessing and enhancing service provision / |
| title_exact_search | Quality and the academic library : reviewing, assessing and enhancing service provision / |
| title_full | Quality and the academic library : reviewing, assessing and enhancing service provision / edited by Jeremy Atkinson. |
| title_fullStr | Quality and the academic library : reviewing, assessing and enhancing service provision / edited by Jeremy Atkinson. |
| title_full_unstemmed | Quality and the academic library : reviewing, assessing and enhancing service provision / edited by Jeremy Atkinson. |
| title_short | Quality and the academic library : |
| title_sort | quality and the academic library reviewing assessing and enhancing service provision |
| title_sub | reviewing, assessing and enhancing service provision / |
| topic | Academic libraries Quality control. http://id.loc.gov/authorities/subjects/sh96007637 Academic libraries Reference services Evaluation. Bibliothèques universitaires Qualité Contrôle. Bibliothèques universitaires Services de référence Évaluation. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Academic libraries Quality control fast Academic libraries Reference services Evaluation fast |
| topic_facet | Academic libraries Quality control. Academic libraries Reference services Evaluation. Bibliothèques universitaires Qualité Contrôle. Bibliothèques universitaires Services de référence Évaluation. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. Academic libraries Quality control Academic libraries Reference services Evaluation |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1144209 https://www.sciencedirect.com/science/book/9780128021057 |
| work_keys_str_mv | AT atkinsonpj qualityandtheacademiclibraryreviewingassessingandenhancingserviceprovision |