The quality infrastructure :: measuring, analyzing, and improving library services /
Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Chicago :
American Library Association,
2014.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services. |
| Beschreibung: | 1 online resource (xiii, 186 pages) : illustrations |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9780838994962 0838994962 9780838994955 0838994954 |
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| 245 | 0 | 4 | |a The quality infrastructure : |b measuring, analyzing, and improving library services / |c edited by Sarah Anne Murphy. |
| 264 | 1 | |a Chicago : |b American Library Association, |c 2014. | |
| 300 | |a 1 online resource (xiii, 186 pages) : |b illustrations | ||
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| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a From user needs to organizational performance : twenty years of assessment at the University of Washington Libraries / Steve Hiller and Stephanie Wright -- Tracking our performance : assessment at the University of Virginia Library / Lynda S. White -- The implementation and evolution of quality management in the University of Arizona Libraries / Chestalene Pintozzi -- Committed to quality : Syracuse University Library's Program Management Center / Terriruth Carrier and Nancy B. Turner -- Thriving through organizational agility : the NIST Information Services Office's Baldrige journey / Barbara P. Silcox, Mary-Deirdre Coraggio, Susan Makar, and Mylene Ouimette -- Pursuing organizational performance excellence : the Emory University Libraries' journey / Xuemao Wang and Emily Thornton -- The development of an evaluation and assessment program for the Ontario Council of University Libraries / Dana Thomas and Kate Davis -- Creating analyst positions in an academic library : the UC-San Diego example / Kymberly Anne Goodson and Daniel Suchy -- Kansas State University Libraries' Office of Library Planning and Assessment / Laurel Ann Littrell -- Building an assessment program in the Liberal Arts College Library / Lucretia McCulley -- Developing a library assessment program at Washington University in St. Louis / Carol Mollman. | |
| 588 | 0 | |a Print version record. | |
| 520 | |a Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services. | ||
| 546 | |a English. | ||
| 650 | 0 | |a Academic libraries |z United States |x Evaluation |v Case studies. | |
| 650 | 0 | |a Research libraries |z United States |x Evaluation |v Case studies. | |
| 650 | 0 | |a Public services (Libraries) |x Evaluation |v Case studies. | |
| 650 | 0 | |a Libraries |x Quality control |v Case studies. | |
| 650 | 0 | |a Library administration |z United States |v Case studies. | |
| 650 | 0 | |a Library administration |z Canada |v Case studies. | |
| 650 | 6 | |a Bibliothèques universitaires |z États-Unis |x Évaluation |v Études de cas. | |
| 650 | 6 | |a Bibliothèques de recherche |z États-Unis |x Évaluation |v Études de cas. | |
| 650 | 6 | |a Bibliothèques |x Services aux usagers |x Évaluation |v Études de cas. | |
| 650 | 6 | |a Bibliothèques |x Qualité |x Contrôle |v Études de cas. | |
| 650 | 6 | |a Bibliothèques |x Administration |z États-Unis |v Études de cas. | |
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Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBA-ocn918892863 |
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| _version_ | 1816882320995516416 |
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| building | Verbundindex |
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| contents | From user needs to organizational performance : twenty years of assessment at the University of Washington Libraries / Steve Hiller and Stephanie Wright -- Tracking our performance : assessment at the University of Virginia Library / Lynda S. White -- The implementation and evolution of quality management in the University of Arizona Libraries / Chestalene Pintozzi -- Committed to quality : Syracuse University Library's Program Management Center / Terriruth Carrier and Nancy B. Turner -- Thriving through organizational agility : the NIST Information Services Office's Baldrige journey / Barbara P. Silcox, Mary-Deirdre Coraggio, Susan Makar, and Mylene Ouimette -- Pursuing organizational performance excellence : the Emory University Libraries' journey / Xuemao Wang and Emily Thornton -- The development of an evaluation and assessment program for the Ontario Council of University Libraries / Dana Thomas and Kate Davis -- Creating analyst positions in an academic library : the UC-San Diego example / Kymberly Anne Goodson and Daniel Suchy -- Kansas State University Libraries' Office of Library Planning and Assessment / Laurel Ann Littrell -- Building an assessment program in the Liberal Arts College Library / Lucretia McCulley -- Developing a library assessment program at Washington University in St. Louis / Carol Mollman. |
| ctrlnum | (OCoLC)918892863 |
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| dewey-ones | 025 - Operations of libraries and archives |
| dewey-raw | 025.5/87 |
| dewey-search | 025.5/87 |
| dewey-sort | 225.5 287 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| format | Electronic eBook |
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| genre | Aufsatzsammlung. Case studies fast |
| genre_facet | Aufsatzsammlung. Case studies |
| geographic | Canada fast https://id.oclc.org/worldcat/entity/E39PBJkMHVW4rfVXPrhVP4VwG3 United States fast https://id.oclc.org/worldcat/entity/E39PBJtxgQXMWqmjMjjwXRHgrq USA gnd http://d-nb.info/gnd/4078704-7 |
| geographic_facet | Canada United States USA |
| id | ZDB-4-EBA-ocn918892863 |
| illustrated | Illustrated |
| indexdate | 2024-11-27T13:26:45Z |
| institution | BVB |
| isbn | 9780838994962 0838994962 9780838994955 0838994954 |
| language | English |
| oclc_num | 918892863 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (xiii, 186 pages) : illustrations |
| psigel | ZDB-4-EBA |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | American Library Association, |
| record_format | marc |
| spelling | The quality infrastructure : measuring, analyzing, and improving library services / edited by Sarah Anne Murphy. Chicago : American Library Association, 2014. 1 online resource (xiii, 186 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references and index. From user needs to organizational performance : twenty years of assessment at the University of Washington Libraries / Steve Hiller and Stephanie Wright -- Tracking our performance : assessment at the University of Virginia Library / Lynda S. White -- The implementation and evolution of quality management in the University of Arizona Libraries / Chestalene Pintozzi -- Committed to quality : Syracuse University Library's Program Management Center / Terriruth Carrier and Nancy B. Turner -- Thriving through organizational agility : the NIST Information Services Office's Baldrige journey / Barbara P. Silcox, Mary-Deirdre Coraggio, Susan Makar, and Mylene Ouimette -- Pursuing organizational performance excellence : the Emory University Libraries' journey / Xuemao Wang and Emily Thornton -- The development of an evaluation and assessment program for the Ontario Council of University Libraries / Dana Thomas and Kate Davis -- Creating analyst positions in an academic library : the UC-San Diego example / Kymberly Anne Goodson and Daniel Suchy -- Kansas State University Libraries' Office of Library Planning and Assessment / Laurel Ann Littrell -- Building an assessment program in the Liberal Arts College Library / Lucretia McCulley -- Developing a library assessment program at Washington University in St. Louis / Carol Mollman. Print version record. Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services. English. Academic libraries United States Evaluation Case studies. Research libraries United States Evaluation Case studies. Public services (Libraries) Evaluation Case studies. Libraries Quality control Case studies. Library administration United States Case studies. Library administration Canada Case studies. Bibliothèques universitaires États-Unis Évaluation Études de cas. Bibliothèques de recherche États-Unis Évaluation Études de cas. Bibliothèques Services aux usagers Évaluation Études de cas. Bibliothèques Qualité Contrôle Études de cas. Bibliothèques Administration États-Unis Études de cas. Bibliothèques Administration Canada Études de cas. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Academic libraries Evaluation fast Libraries Quality control fast Library administration fast Public services (Libraries) Evaluation fast Research libraries Evaluation fast Canada fast https://id.oclc.org/worldcat/entity/E39PBJkMHVW4rfVXPrhVP4VwG3 United States fast https://id.oclc.org/worldcat/entity/E39PBJtxgQXMWqmjMjjwXRHgrq Bibliotheksverwaltung gnd http://d-nb.info/gnd/4132641-6 Qualitätskontrolle gnd http://d-nb.info/gnd/4047968-7 USA gnd http://d-nb.info/gnd/4078704-7 Aufsatzsammlung. Case studies fast Murphy, Sarah Anne, editor. has work: Quality Infrastructure (Text) https://id.oclc.org/worldcat/entity/E39PCXWmkyjfThFqYCVBMG8f7b https://id.oclc.org/worldcat/ontology/hasWork Print version: Quality infrastructure 9780838911730 (DLC) 2013005034 (OCoLC)833630040 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1053709 Volltext |
| spellingShingle | The quality infrastructure : measuring, analyzing, and improving library services / From user needs to organizational performance : twenty years of assessment at the University of Washington Libraries / Steve Hiller and Stephanie Wright -- Tracking our performance : assessment at the University of Virginia Library / Lynda S. White -- The implementation and evolution of quality management in the University of Arizona Libraries / Chestalene Pintozzi -- Committed to quality : Syracuse University Library's Program Management Center / Terriruth Carrier and Nancy B. Turner -- Thriving through organizational agility : the NIST Information Services Office's Baldrige journey / Barbara P. Silcox, Mary-Deirdre Coraggio, Susan Makar, and Mylene Ouimette -- Pursuing organizational performance excellence : the Emory University Libraries' journey / Xuemao Wang and Emily Thornton -- The development of an evaluation and assessment program for the Ontario Council of University Libraries / Dana Thomas and Kate Davis -- Creating analyst positions in an academic library : the UC-San Diego example / Kymberly Anne Goodson and Daniel Suchy -- Kansas State University Libraries' Office of Library Planning and Assessment / Laurel Ann Littrell -- Building an assessment program in the Liberal Arts College Library / Lucretia McCulley -- Developing a library assessment program at Washington University in St. Louis / Carol Mollman. Academic libraries United States Evaluation Case studies. Research libraries United States Evaluation Case studies. Public services (Libraries) Evaluation Case studies. Libraries Quality control Case studies. Library administration United States Case studies. Library administration Canada Case studies. Bibliothèques universitaires États-Unis Évaluation Études de cas. Bibliothèques de recherche États-Unis Évaluation Études de cas. Bibliothèques Services aux usagers Évaluation Études de cas. Bibliothèques Qualité Contrôle Études de cas. Bibliothèques Administration États-Unis Études de cas. Bibliothèques Administration Canada Études de cas. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Academic libraries Evaluation fast Libraries Quality control fast Library administration fast Public services (Libraries) Evaluation fast Research libraries Evaluation fast Bibliotheksverwaltung gnd http://d-nb.info/gnd/4132641-6 Qualitätskontrolle gnd http://d-nb.info/gnd/4047968-7 |
| subject_GND | http://d-nb.info/gnd/4132641-6 http://d-nb.info/gnd/4047968-7 http://d-nb.info/gnd/4078704-7 |
| title | The quality infrastructure : measuring, analyzing, and improving library services / |
| title_auth | The quality infrastructure : measuring, analyzing, and improving library services / |
| title_exact_search | The quality infrastructure : measuring, analyzing, and improving library services / |
| title_full | The quality infrastructure : measuring, analyzing, and improving library services / edited by Sarah Anne Murphy. |
| title_fullStr | The quality infrastructure : measuring, analyzing, and improving library services / edited by Sarah Anne Murphy. |
| title_full_unstemmed | The quality infrastructure : measuring, analyzing, and improving library services / edited by Sarah Anne Murphy. |
| title_short | The quality infrastructure : |
| title_sort | quality infrastructure measuring analyzing and improving library services |
| title_sub | measuring, analyzing, and improving library services / |
| topic | Academic libraries United States Evaluation Case studies. Research libraries United States Evaluation Case studies. Public services (Libraries) Evaluation Case studies. Libraries Quality control Case studies. Library administration United States Case studies. Library administration Canada Case studies. Bibliothèques universitaires États-Unis Évaluation Études de cas. Bibliothèques de recherche États-Unis Évaluation Études de cas. Bibliothèques Services aux usagers Évaluation Études de cas. Bibliothèques Qualité Contrôle Études de cas. Bibliothèques Administration États-Unis Études de cas. Bibliothèques Administration Canada Études de cas. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Academic libraries Evaluation fast Libraries Quality control fast Library administration fast Public services (Libraries) Evaluation fast Research libraries Evaluation fast Bibliotheksverwaltung gnd http://d-nb.info/gnd/4132641-6 Qualitätskontrolle gnd http://d-nb.info/gnd/4047968-7 |
| topic_facet | Academic libraries United States Evaluation Case studies. Research libraries United States Evaluation Case studies. Public services (Libraries) Evaluation Case studies. Libraries Quality control Case studies. Library administration United States Case studies. Library administration Canada Case studies. Bibliothèques universitaires États-Unis Évaluation Études de cas. Bibliothèques de recherche États-Unis Évaluation Études de cas. Bibliothèques Services aux usagers Évaluation Études de cas. Bibliothèques Qualité Contrôle Études de cas. Bibliothèques Administration États-Unis Études de cas. Bibliothèques Administration Canada Études de cas. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. Academic libraries Evaluation Libraries Quality control Library administration Public services (Libraries) Evaluation Research libraries Evaluation Canada United States Bibliotheksverwaltung Qualitätskontrolle USA Aufsatzsammlung. Case studies |
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