Mistreatment in organizations /:
Volume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplac...
Gespeichert in:
| Weitere Verfasser: | , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Bingley, UK :
Emerald Group Publishing Limited,
2015.
|
| Ausgabe: | First edition. |
| Schriftenreihe: | Research in occupational stress and well being ;
v. 13. |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Volume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism. |
| Beschreibung: | 1 online resource (xiv, 270 pages) |
| Bibliographie: | Includes bibliographical references at the end of each chapters. |
| ISBN: | 9781785601163 1785601164 1785601172 9781785601170 |
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| 245 | 0 | 0 | |a Mistreatment in organizations / |c edited by Pamela L. Perrewé, Jonathon R.B. Halbesleben, Christopher C. Rosen. |
| 250 | |a First edition. | ||
| 264 | 1 | |a Bingley, UK : |b Emerald Group Publishing Limited, |c 2015. | |
| 264 | 4 | |c ©2015 | |
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| 505 | 0 | |a Front Cover; Mistreatment in Organizations; Copyright page; Contents; List of Contributors; Editorial Advisory Board; Overview; Can I Help You? Employee Prosocial Rule Breaking as a Response to Organizational Mistreatment of Customers; Prosocial Rule Breaking; Customers in the Organizational Literature; Third-Party Justice; Organizational Unfairness and Customer-Directed Prosocial Rule Breaking; Employee Characteristics; Justice Sensitivity; Moral Identity; Empathy; Customer Characteristics; Customer Similarity to the Employee; Customer's Response to Unfairness. | |
| 505 | 8 | |a Customer Contribution/Co-CreationSituational Characteristics; Workgroup Structure; Workgroup Service Climate; Supervisor Support; Conclusion; Acknowledgment; References; Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model; Conceptualizing Customer Mistreatment; Customer Mistreatment as Interactional Injustice; Customer Mistreatment as an Affective Work Event; Customer Mistreatment as a Signal of Goal Failure; Customer Mistreatment as a Resource-Depleting Event; Concluding Comments on Conceptualizations of Customer Mistreatment. | |
| 505 | 8 | |a A Multilevel Model of Customer MistreatmentService Encounter-Level Customer Mistreatment versus Individual-Level Customer Mistreatment; Service Encounter-Level Customer Mistreatment -- Antecedents; Employee States as Distal Antecedents; Service Encounter Quality and Customer States as Proximal Antecedents; Service Encounter-Level Customer Mistreatment -- Outcomes; Psychological Responses; Affective Criteria as Distal Outcomes; Behavioral Criteria as Distal Outcomes; Distal Criteria and Employee States; Individual-Level Customer Mistreatment -- Antecedents; Organizational Policies. | |
| 505 | 8 | |a Job CharacteristicsInformal Work Environment; Individual Characteristics; Cognitive; Interpersonal; Individual-Level Customer Mistreatment -- Outcomes; Affective Criteria; Job Attitudes; Emotional Exhaustion; Physical and Mental Health; Behavioral Criteria; CWB; Customer Service Performance; Citizenship Behavior; Turnover; Mechanisms Linking Individual-Level Customer Mistreatment and its Outcomes; Individual-Level Boundary Conditions; Justice-Based Moderators; Emotion-Based Moderators; Resource-Based Moderators; Service Encounter-Level Boundary Conditions. | |
| 505 | 8 | |a Moderators of the Employee States-Service Quality RelationshipModerators of the Psychological Response-Self-Regulation Impairment Relationship; Methodological Recommendations; Measurement of Constructs; Multisource Data; Longitudinal and Multilevel Design; Conclusions; References; Aggression with a Conscience: A Rational and Moral Framework for Proactive Workplace Aggression; Perpetrator Motives: A Literature Review; Aggression as Vigilantism; Aggression as a Result of Negative Emotions and Lapses in Self-Control; Aggression as a Product of the Environment; Summary. | |
| 520 | |a Volume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism. | ||
| 504 | |a Includes bibliographical references at the end of each chapters. | ||
| 650 | 0 | |a Employees |x Abuse of. | |
| 650 | 0 | |a Quality of work life. |0 http://id.loc.gov/authorities/subjects/sh85109447 | |
| 650 | 0 | |a Job stress. |0 http://id.loc.gov/authorities/subjects/sh85070588 | |
| 650 | 0 | |a Customer relations. |0 http://id.loc.gov/authorities/subjects/sh85034963 | |
| 650 | 6 | |a Personnel |x Violence envers. | |
| 650 | 6 | |a Qualité de la vie au travail. | |
| 650 | 6 | |a Stress dû au travail. | |
| 650 | 7 | |a Occupational & industrial psychology. |2 bicssc | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Employees |x Abuse of |2 fast | |
| 650 | 7 | |a Job stress |2 fast | |
| 650 | 7 | |a Quality of work life |2 fast | |
| 700 | 1 | |a Perrewé, Pamela L., |e editor. | |
| 700 | 1 | |a Halbesleben, Jonathon R. B., |e editor. | |
| 700 | 1 | |a Rosen, Christopher C., |e editor. | |
| 758 | |i has work: |a Mistreatment in organizations (Text) |1 https://id.oclc.org/worldcat/entity/E39PCFJk7jDqQKfDKqjhwCCDWP |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Perrewé, Pamela L. |t Mistreatment in Organizations. |d Bradford : Emerald Group Publishing Limited, ©2015 |z 9781785601170 |
| 830 | 0 | |a Research in occupational stress and well being ; |v v. 13. |0 http://id.loc.gov/authorities/names/n2001016342 | |
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Datensatz im Suchindex
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| author2 | Perrewé, Pamela L. Halbesleben, Jonathon R. B. Rosen, Christopher C. |
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| author_facet | Perrewé, Pamela L. Halbesleben, Jonathon R. B. Rosen, Christopher C. |
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| contents | Front Cover; Mistreatment in Organizations; Copyright page; Contents; List of Contributors; Editorial Advisory Board; Overview; Can I Help You? Employee Prosocial Rule Breaking as a Response to Organizational Mistreatment of Customers; Prosocial Rule Breaking; Customers in the Organizational Literature; Third-Party Justice; Organizational Unfairness and Customer-Directed Prosocial Rule Breaking; Employee Characteristics; Justice Sensitivity; Moral Identity; Empathy; Customer Characteristics; Customer Similarity to the Employee; Customer's Response to Unfairness. Customer Contribution/Co-CreationSituational Characteristics; Workgroup Structure; Workgroup Service Climate; Supervisor Support; Conclusion; Acknowledgment; References; Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model; Conceptualizing Customer Mistreatment; Customer Mistreatment as Interactional Injustice; Customer Mistreatment as an Affective Work Event; Customer Mistreatment as a Signal of Goal Failure; Customer Mistreatment as a Resource-Depleting Event; Concluding Comments on Conceptualizations of Customer Mistreatment. A Multilevel Model of Customer MistreatmentService Encounter-Level Customer Mistreatment versus Individual-Level Customer Mistreatment; Service Encounter-Level Customer Mistreatment -- Antecedents; Employee States as Distal Antecedents; Service Encounter Quality and Customer States as Proximal Antecedents; Service Encounter-Level Customer Mistreatment -- Outcomes; Psychological Responses; Affective Criteria as Distal Outcomes; Behavioral Criteria as Distal Outcomes; Distal Criteria and Employee States; Individual-Level Customer Mistreatment -- Antecedents; Organizational Policies. Job CharacteristicsInformal Work Environment; Individual Characteristics; Cognitive; Interpersonal; Individual-Level Customer Mistreatment -- Outcomes; Affective Criteria; Job Attitudes; Emotional Exhaustion; Physical and Mental Health; Behavioral Criteria; CWB; Customer Service Performance; Citizenship Behavior; Turnover; Mechanisms Linking Individual-Level Customer Mistreatment and its Outcomes; Individual-Level Boundary Conditions; Justice-Based Moderators; Emotion-Based Moderators; Resource-Based Moderators; Service Encounter-Level Boundary Conditions. Moderators of the Employee States-Service Quality RelationshipModerators of the Psychological Response-Self-Regulation Impairment Relationship; Methodological Recommendations; Measurement of Constructs; Multisource Data; Longitudinal and Multilevel Design; Conclusions; References; Aggression with a Conscience: A Rational and Moral Framework for Proactive Workplace Aggression; Perpetrator Motives: A Literature Review; Aggression as Vigilantism; Aggression as a Result of Negative Emotions and Lapses in Self-Control; Aggression as a Product of the Environment; Summary. |
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| dewey-search | 658.473 |
| dewey-sort | 3658.473 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | First edition. |
| format | Electronic eBook |
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| id | ZDB-4-EBA-ocn910847598 |
| illustrated | Not Illustrated |
| indexdate | 2024-10-25T16:22:38Z |
| institution | BVB |
| isbn | 9781785601163 1785601164 1785601172 9781785601170 |
| language | English |
| oclc_num | 910847598 |
| open_access_boolean | |
| owner | MAIN |
| owner_facet | MAIN |
| physical | 1 online resource (xiv, 270 pages) |
| psigel | ZDB-4-EBA |
| publishDate | 2015 |
| publishDateSearch | 2015 |
| publishDateSort | 2015 |
| publisher | Emerald Group Publishing Limited, |
| record_format | marc |
| series | Research in occupational stress and well being ; |
| series2 | Research in occupational stress and well being ; |
| spelling | Mistreatment in organizations / edited by Pamela L. Perrewé, Jonathon R.B. Halbesleben, Christopher C. Rosen. First edition. Bingley, UK : Emerald Group Publishing Limited, 2015. ©2015 1 online resource (xiv, 270 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier data file Research in occupational stress and well being ; v. 13 Vendor-supplied metadata. Front Cover; Mistreatment in Organizations; Copyright page; Contents; List of Contributors; Editorial Advisory Board; Overview; Can I Help You? Employee Prosocial Rule Breaking as a Response to Organizational Mistreatment of Customers; Prosocial Rule Breaking; Customers in the Organizational Literature; Third-Party Justice; Organizational Unfairness and Customer-Directed Prosocial Rule Breaking; Employee Characteristics; Justice Sensitivity; Moral Identity; Empathy; Customer Characteristics; Customer Similarity to the Employee; Customer's Response to Unfairness. Customer Contribution/Co-CreationSituational Characteristics; Workgroup Structure; Workgroup Service Climate; Supervisor Support; Conclusion; Acknowledgment; References; Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model; Conceptualizing Customer Mistreatment; Customer Mistreatment as Interactional Injustice; Customer Mistreatment as an Affective Work Event; Customer Mistreatment as a Signal of Goal Failure; Customer Mistreatment as a Resource-Depleting Event; Concluding Comments on Conceptualizations of Customer Mistreatment. A Multilevel Model of Customer MistreatmentService Encounter-Level Customer Mistreatment versus Individual-Level Customer Mistreatment; Service Encounter-Level Customer Mistreatment -- Antecedents; Employee States as Distal Antecedents; Service Encounter Quality and Customer States as Proximal Antecedents; Service Encounter-Level Customer Mistreatment -- Outcomes; Psychological Responses; Affective Criteria as Distal Outcomes; Behavioral Criteria as Distal Outcomes; Distal Criteria and Employee States; Individual-Level Customer Mistreatment -- Antecedents; Organizational Policies. Job CharacteristicsInformal Work Environment; Individual Characteristics; Cognitive; Interpersonal; Individual-Level Customer Mistreatment -- Outcomes; Affective Criteria; Job Attitudes; Emotional Exhaustion; Physical and Mental Health; Behavioral Criteria; CWB; Customer Service Performance; Citizenship Behavior; Turnover; Mechanisms Linking Individual-Level Customer Mistreatment and its Outcomes; Individual-Level Boundary Conditions; Justice-Based Moderators; Emotion-Based Moderators; Resource-Based Moderators; Service Encounter-Level Boundary Conditions. Moderators of the Employee States-Service Quality RelationshipModerators of the Psychological Response-Self-Regulation Impairment Relationship; Methodological Recommendations; Measurement of Constructs; Multisource Data; Longitudinal and Multilevel Design; Conclusions; References; Aggression with a Conscience: A Rational and Moral Framework for Proactive Workplace Aggression; Perpetrator Motives: A Literature Review; Aggression as Vigilantism; Aggression as a Result of Negative Emotions and Lapses in Self-Control; Aggression as a Product of the Environment; Summary. Volume 13 of Research in Occupational Stress and Well Being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism. Includes bibliographical references at the end of each chapters. Employees Abuse of. Quality of work life. http://id.loc.gov/authorities/subjects/sh85109447 Job stress. http://id.loc.gov/authorities/subjects/sh85070588 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Personnel Violence envers. Qualité de la vie au travail. Stress dû au travail. Occupational & industrial psychology. bicssc BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Customer relations fast Employees Abuse of fast Job stress fast Quality of work life fast Perrewé, Pamela L., editor. Halbesleben, Jonathon R. B., editor. Rosen, Christopher C., editor. has work: Mistreatment in organizations (Text) https://id.oclc.org/worldcat/entity/E39PCFJk7jDqQKfDKqjhwCCDWP https://id.oclc.org/worldcat/ontology/hasWork Print version: Perrewé, Pamela L. Mistreatment in Organizations. Bradford : Emerald Group Publishing Limited, ©2015 9781785601170 Research in occupational stress and well being ; v. 13. http://id.loc.gov/authorities/names/n2001016342 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1001651 Volltext CBO01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1001651 Volltext |
| spellingShingle | Mistreatment in organizations / Research in occupational stress and well being ; Front Cover; Mistreatment in Organizations; Copyright page; Contents; List of Contributors; Editorial Advisory Board; Overview; Can I Help You? Employee Prosocial Rule Breaking as a Response to Organizational Mistreatment of Customers; Prosocial Rule Breaking; Customers in the Organizational Literature; Third-Party Justice; Organizational Unfairness and Customer-Directed Prosocial Rule Breaking; Employee Characteristics; Justice Sensitivity; Moral Identity; Empathy; Customer Characteristics; Customer Similarity to the Employee; Customer's Response to Unfairness. Customer Contribution/Co-CreationSituational Characteristics; Workgroup Structure; Workgroup Service Climate; Supervisor Support; Conclusion; Acknowledgment; References; Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model; Conceptualizing Customer Mistreatment; Customer Mistreatment as Interactional Injustice; Customer Mistreatment as an Affective Work Event; Customer Mistreatment as a Signal of Goal Failure; Customer Mistreatment as a Resource-Depleting Event; Concluding Comments on Conceptualizations of Customer Mistreatment. A Multilevel Model of Customer MistreatmentService Encounter-Level Customer Mistreatment versus Individual-Level Customer Mistreatment; Service Encounter-Level Customer Mistreatment -- Antecedents; Employee States as Distal Antecedents; Service Encounter Quality and Customer States as Proximal Antecedents; Service Encounter-Level Customer Mistreatment -- Outcomes; Psychological Responses; Affective Criteria as Distal Outcomes; Behavioral Criteria as Distal Outcomes; Distal Criteria and Employee States; Individual-Level Customer Mistreatment -- Antecedents; Organizational Policies. Job CharacteristicsInformal Work Environment; Individual Characteristics; Cognitive; Interpersonal; Individual-Level Customer Mistreatment -- Outcomes; Affective Criteria; Job Attitudes; Emotional Exhaustion; Physical and Mental Health; Behavioral Criteria; CWB; Customer Service Performance; Citizenship Behavior; Turnover; Mechanisms Linking Individual-Level Customer Mistreatment and its Outcomes; Individual-Level Boundary Conditions; Justice-Based Moderators; Emotion-Based Moderators; Resource-Based Moderators; Service Encounter-Level Boundary Conditions. Moderators of the Employee States-Service Quality RelationshipModerators of the Psychological Response-Self-Regulation Impairment Relationship; Methodological Recommendations; Measurement of Constructs; Multisource Data; Longitudinal and Multilevel Design; Conclusions; References; Aggression with a Conscience: A Rational and Moral Framework for Proactive Workplace Aggression; Perpetrator Motives: A Literature Review; Aggression as Vigilantism; Aggression as a Result of Negative Emotions and Lapses in Self-Control; Aggression as a Product of the Environment; Summary. Employees Abuse of. Quality of work life. http://id.loc.gov/authorities/subjects/sh85109447 Job stress. http://id.loc.gov/authorities/subjects/sh85070588 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Personnel Violence envers. Qualité de la vie au travail. Stress dû au travail. Occupational & industrial psychology. bicssc BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Customer relations fast Employees Abuse of fast Job stress fast Quality of work life fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85109447 http://id.loc.gov/authorities/subjects/sh85070588 http://id.loc.gov/authorities/subjects/sh85034963 |
| title | Mistreatment in organizations / |
| title_auth | Mistreatment in organizations / |
| title_exact_search | Mistreatment in organizations / |
| title_full | Mistreatment in organizations / edited by Pamela L. Perrewé, Jonathon R.B. Halbesleben, Christopher C. Rosen. |
| title_fullStr | Mistreatment in organizations / edited by Pamela L. Perrewé, Jonathon R.B. Halbesleben, Christopher C. Rosen. |
| title_full_unstemmed | Mistreatment in organizations / edited by Pamela L. Perrewé, Jonathon R.B. Halbesleben, Christopher C. Rosen. |
| title_short | Mistreatment in organizations / |
| title_sort | mistreatment in organizations |
| topic | Employees Abuse of. Quality of work life. http://id.loc.gov/authorities/subjects/sh85109447 Job stress. http://id.loc.gov/authorities/subjects/sh85070588 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Personnel Violence envers. Qualité de la vie au travail. Stress dû au travail. Occupational & industrial psychology. bicssc BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Customer relations fast Employees Abuse of fast Job stress fast Quality of work life fast |
| topic_facet | Employees Abuse of. Quality of work life. Job stress. Customer relations. Personnel Violence envers. Qualité de la vie au travail. Stress dû au travail. Occupational & industrial psychology. BUSINESS & ECONOMICS Industrial Management. BUSINESS & ECONOMICS Management. BUSINESS & ECONOMICS Management Science. BUSINESS & ECONOMICS Organizational Behavior. Customer relations Employees Abuse of Job stress Quality of work life |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1001651 |
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