A multidisciplinary approach to service encounters /:
This volume explores interaction between service providers and customers. The role of language, linguistics and communication is examined in an area of research that has traditionally been related to business and marketing.
Gespeichert in:
| Weitere Verfasser: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Leiden ; Boston :
Brill,
[2015]
|
| Schriftenreihe: | Studies in pragmatics ;
v. 14. |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | This volume explores interaction between service providers and customers. The role of language, linguistics and communication is examined in an area of research that has traditionally been related to business and marketing. |
| Beschreibung: | 1 online resource |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9789004260160 9004260161 |
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| 650 | 0 | |a Business communication. |0 http://id.loc.gov/authorities/subjects/sh87004551 | |
| 650 | 0 | |a Customer relations. |0 http://id.loc.gov/authorities/subjects/sh85034963 | |
| 650 | 0 | |a Communication in marketing. |0 http://id.loc.gov/authorities/subjects/sh85029077 | |
| 650 | 6 | |a Communication dans l'entreprise. | |
| 650 | 6 | |a Communication en marketing. | |
| 650 | 7 | |a PSYCHOLOGY |x Social Psychology. |2 bisacsh | |
| 650 | 7 | |a Business communication |2 fast | |
| 650 | 7 | |a Communication in marketing |2 fast | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Intercultural communication |2 fast | |
| 650 | 7 | |a Interkulturell kommunikation. |2 sao | |
| 650 | 7 | |a Affärskommunikation. |2 sao | |
| 650 | 7 | |a Kundrelationer. |2 sao | |
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| contents | Merging communication studies and business. Service encounters and communication: why a multidisciplinary approach? / Lucia Fernandez-Amaya and Maria de la O Hernandez-Lopez -- Online service encounters. Setting the linguistics research agenda for the e-service encounters genre: natively digital versus digitized perspectives / Pilar Garces-Conejos Blitvich -- Address forms and relational work in E-commerce: the case of service encounter interactions in Mercado Libre-Ecuador / Maria Elena Placencia -- The genre of web-mediated service encounters in not-for-profit organizations: cross-cultural study / Patricia Bou-Franch -- Interpersonal communication in small businesses. Customer perceptions of politeness as a differentiating element in Spanish restaurants encounters / Antonio Carmona-Lavado and Maria de la O Hernandez-Lopez -- Pragmatic variation in the performance of requests: The case of service encounters in Valencia and Granada (Spain) / Rebeca Bataller -- The influence of cultural dimensions on service encounters. The impact of cultural dimensions on the engagement markers of Spanish, British and US toy selling websites / Francisco Miguel Ivorra Perez -- The evolution of communication with foreign population in medical settings in Spain / Raquel Lazaro-Gutierrez -- Beyond service encounter Interactions. Service encounters in the natural world: bringing children along / Marilyn Merritt -- The role of nonverbal communication in service encounters / Sundaram Dorai and Cynthia Webster -- Seeking attention: testing a model of initiating service interactions / Sebastian Loth, Kerstin Huth & Jan P. De Ruiter. |
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| discipline | Soziologie |
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| series2 | Studies in pragmatics ; |
| spelling | A multidisciplinary approach to service encounters / edited by Maria de la O Hernandez-Lopez, Lucia Fernandez-Amaya. Leiden ; Boston : Brill, [2015] 1 online resource text txt rdacontent computer c rdamedia online resource cr rdacarrier Studies in pragmatics ; volume 14 Includes bibliographical references and index. Merging communication studies and business. Service encounters and communication: why a multidisciplinary approach? / Lucia Fernandez-Amaya and Maria de la O Hernandez-Lopez -- Online service encounters. Setting the linguistics research agenda for the e-service encounters genre: natively digital versus digitized perspectives / Pilar Garces-Conejos Blitvich -- Address forms and relational work in E-commerce: the case of service encounter interactions in Mercado Libre-Ecuador / Maria Elena Placencia -- The genre of web-mediated service encounters in not-for-profit organizations: cross-cultural study / Patricia Bou-Franch -- Interpersonal communication in small businesses. Customer perceptions of politeness as a differentiating element in Spanish restaurants encounters / Antonio Carmona-Lavado and Maria de la O Hernandez-Lopez -- Pragmatic variation in the performance of requests: The case of service encounters in Valencia and Granada (Spain) / Rebeca Bataller -- The influence of cultural dimensions on service encounters. The impact of cultural dimensions on the engagement markers of Spanish, British and US toy selling websites / Francisco Miguel Ivorra Perez -- The evolution of communication with foreign population in medical settings in Spain / Raquel Lazaro-Gutierrez -- Beyond service encounter Interactions. Service encounters in the natural world: bringing children along / Marilyn Merritt -- The role of nonverbal communication in service encounters / Sundaram Dorai and Cynthia Webster -- Seeking attention: testing a model of initiating service interactions / Sebastian Loth, Kerstin Huth & Jan P. De Ruiter. Print version record. This volume explores interaction between service providers and customers. The role of language, linguistics and communication is examined in an area of research that has traditionally been related to business and marketing. Intercultural communication. http://id.loc.gov/authorities/subjects/sh85067222 Business communication. http://id.loc.gov/authorities/subjects/sh87004551 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Communication in marketing. http://id.loc.gov/authorities/subjects/sh85029077 Communication dans l'entreprise. Communication en marketing. PSYCHOLOGY Social Psychology. bisacsh Business communication fast Communication in marketing fast Customer relations fast Intercultural communication fast Interkulturell kommunikation. sao Affärskommunikation. sao Kundrelationer. sao Marknadskommunikation. sao Electronic book. De la O. Hernandez-Lopez, Maria, editor. Fernández-Amaya, Lucia, editor. http://id.loc.gov/authorities/names/nb2013003059 Print version: Multidisciplinary approach to service encounters 9789004260153 (DLC) 2015007700 (OCoLC)904036825 Studies in pragmatics ; v. 14. http://id.loc.gov/authorities/names/no2006078191 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=992547 Volltext |
| spellingShingle | A multidisciplinary approach to service encounters / Studies in pragmatics ; Merging communication studies and business. Service encounters and communication: why a multidisciplinary approach? / Lucia Fernandez-Amaya and Maria de la O Hernandez-Lopez -- Online service encounters. Setting the linguistics research agenda for the e-service encounters genre: natively digital versus digitized perspectives / Pilar Garces-Conejos Blitvich -- Address forms and relational work in E-commerce: the case of service encounter interactions in Mercado Libre-Ecuador / Maria Elena Placencia -- The genre of web-mediated service encounters in not-for-profit organizations: cross-cultural study / Patricia Bou-Franch -- Interpersonal communication in small businesses. Customer perceptions of politeness as a differentiating element in Spanish restaurants encounters / Antonio Carmona-Lavado and Maria de la O Hernandez-Lopez -- Pragmatic variation in the performance of requests: The case of service encounters in Valencia and Granada (Spain) / Rebeca Bataller -- The influence of cultural dimensions on service encounters. The impact of cultural dimensions on the engagement markers of Spanish, British and US toy selling websites / Francisco Miguel Ivorra Perez -- The evolution of communication with foreign population in medical settings in Spain / Raquel Lazaro-Gutierrez -- Beyond service encounter Interactions. Service encounters in the natural world: bringing children along / Marilyn Merritt -- The role of nonverbal communication in service encounters / Sundaram Dorai and Cynthia Webster -- Seeking attention: testing a model of initiating service interactions / Sebastian Loth, Kerstin Huth & Jan P. De Ruiter. Intercultural communication. http://id.loc.gov/authorities/subjects/sh85067222 Business communication. http://id.loc.gov/authorities/subjects/sh87004551 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Communication in marketing. http://id.loc.gov/authorities/subjects/sh85029077 Communication dans l'entreprise. Communication en marketing. PSYCHOLOGY Social Psychology. bisacsh Business communication fast Communication in marketing fast Customer relations fast Intercultural communication fast Interkulturell kommunikation. sao Affärskommunikation. sao Kundrelationer. sao Marknadskommunikation. sao |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85067222 http://id.loc.gov/authorities/subjects/sh87004551 http://id.loc.gov/authorities/subjects/sh85034963 http://id.loc.gov/authorities/subjects/sh85029077 |
| title | A multidisciplinary approach to service encounters / |
| title_auth | A multidisciplinary approach to service encounters / |
| title_exact_search | A multidisciplinary approach to service encounters / |
| title_full | A multidisciplinary approach to service encounters / edited by Maria de la O Hernandez-Lopez, Lucia Fernandez-Amaya. |
| title_fullStr | A multidisciplinary approach to service encounters / edited by Maria de la O Hernandez-Lopez, Lucia Fernandez-Amaya. |
| title_full_unstemmed | A multidisciplinary approach to service encounters / edited by Maria de la O Hernandez-Lopez, Lucia Fernandez-Amaya. |
| title_short | A multidisciplinary approach to service encounters / |
| title_sort | multidisciplinary approach to service encounters |
| topic | Intercultural communication. http://id.loc.gov/authorities/subjects/sh85067222 Business communication. http://id.loc.gov/authorities/subjects/sh87004551 Customer relations. http://id.loc.gov/authorities/subjects/sh85034963 Communication in marketing. http://id.loc.gov/authorities/subjects/sh85029077 Communication dans l'entreprise. Communication en marketing. PSYCHOLOGY Social Psychology. bisacsh Business communication fast Communication in marketing fast Customer relations fast Intercultural communication fast Interkulturell kommunikation. sao Affärskommunikation. sao Kundrelationer. sao Marknadskommunikation. sao |
| topic_facet | Intercultural communication. Business communication. Customer relations. Communication in marketing. Communication dans l'entreprise. Communication en marketing. PSYCHOLOGY Social Psychology. Business communication Communication in marketing Customer relations Intercultural communication Interkulturell kommunikation. Affärskommunikation. Kundrelationer. Marknadskommunikation. Electronic book. |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=992547 |
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