Quality in audiology :: design and implementation of the patient experience /

Provides a detailed road map for how both clinicians and business managers alike can apply various components of Six Sigma, Total Quality Management and other quality initiatives to improve both the delivery of services to patients and the overall performance of their practice. It covers everything...

Ausführliche Beschreibung

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Bibliographische Detailangaben
1. Verfasser: Taylor, Brian, 1966- (VerfasserIn)
Format: Elektronisch E-Book
Sprache:English
Veröffentlicht: San Diego, California : Plural Publishing Inc., 2013.
Schlagworte:
Online-Zugang:Volltext
Zusammenfassung:Provides a detailed road map for how both clinicians and business managers alike can apply various components of Six Sigma, Total Quality Management and other quality initiatives to improve both the delivery of services to patients and the overall performance of their practice. It covers everything from the reception area to the marketing and operations of the practice. This book provides readers with several tools as well as a step-by-step plan for improving quality across all facets of their practice.
Beschreibung:1 online resource (332 pages) : illustrations
Bibliographie:Includes bibliographical references at the end of each chapters and index.
ISBN:9781597566728
1597566721
1597564729
9781597564724

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