Managing the unthinkable :: crisis preparation and response for campus leaders /
Risk management and readiness are not often at the top of the list of what presidents and their boards must do, but in a time of ongoing change, instantaneous communication, and media scrutiny, they risk their jobs and their institutional reputation if they do not heed the messages conveyed in this...
Gespeichert in:
| Weitere Verfasser: | , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Sterling, Virginia :
Stylus,
[2014]
|
| Ausgabe: | First edition. |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Risk management and readiness are not often at the top of the list of what presidents and their boards must do, but in a time of ongoing change, instantaneous communication, and media scrutiny, they risk their jobs and their institutional reputation if they do not heed the messages conveyed in this book. Gretchen Bataille and Diana Cordova, with extensive and varied experiences that include a university presidency, directing senior leadership programs, and counseling presidents and senior administrators faced with critical campus events - together with 22 presidents, seasoned leaders in higher education, and media experts - provide forthright, firsthand advice on preparing for and managing a crisis, as well on handling the emotional, and often long-term, toll that can result from dramatic events on campus. Through the examples of those who have successfully managed crises, this book provides expert insights and guidance on preparedness, assigning roles and responsibilities, and planning for contingencies ahead of time so that, in the moment, when there is pressure for immediate response that will be scrutinized by the media, by the public, and by the local constituencies, leaders can act with confidence. The contributors emphasize the crucial importance of ethical behavior, the need for clear protocols for how all employees should handle problematic issues, and the need for mechanisms that allow employees and students to report problems without fear of retribution. Creating an atmosphere of transparency, accountability, and ethical behavior isn't something a leader does when a scandal strikes to protect a reputation; it's what leaders must do to reinforce their good name every day. For senior leaders and board members not in the throes of managing a crisis, this book outlines what needs to be done to be prepared and offers extensive resources for further reading. EDITORS: Gretchen M. Bataille served as the Senior Vice President for Leadership and Lifelong Learning for the American Council on Education from 2011-2013, when she joined ROI Consulting Group. From 2006-2010, she served as president of the University of North Texas, a research university with over 36,000 students and more than 250 degree programs, and she was senior vice president of the University of North Carolina system from 2000 to 2006. Diana I. Cordova is Clinical Professor of Executive Education and Academic Director of the Kellogg Executive Leadership Institute (KELI), at the Kellogg School of Management, Northwestern University. Publisher's note. |
| Beschreibung: | 1 online resource (xiii, 239 pages) |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9781620360736 162036073X |
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| 245 | 0 | 0 | |a Managing the unthinkable : |b crisis preparation and response for campus leaders / |c edited by Gretchen M. Bataille and Diana I. Cordova ; foreword by John G. Peters, President Emeritus, Northern Illinois University. |
| 250 | |a First edition. | ||
| 264 | 1 | |a Sterling, Virginia : |b Stylus, |c [2014] | |
| 264 | 4 | |c ©2014 | |
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| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a It's not the crime, it's the cover-up (and the follow-up) / Judy Genshaft -- Building resilience to natural disasters across the campus ecosystem / Burns Hargis, Lee E. Bird, and Brenda D. Phillips -- The power of leadership at a time of tragedy / Cynthia Lawson -- What can you do to keep your campus from having to rebuild in the first place? / Dolores Stafford -- Rising waters and campus renewal : leading the University of Iowa through and beyond the flood of 2008 / Sally Mason -- Preparation, response and recovery : the everydayness of crisis leadership / Mark D. Nelson -- Responsiveness in times of crisis : campus, mission, and community / Joseph Urgo -- A shelter in the time of storm / Bonita J. Brown -- Crisis communications with governing boards : lessons from the Penn State / experience / Patrick T. O'Rourke -- Tools to rebuild after a crisis / Janice Menke Abraham -- Courage, compassion, communication / Connie J. Gores -- Levels of crises and leadership responses : role differentiation and collaboration / Dianne F. Harrison -- Building relationships with the media : the president's role / Charlene M. Dukes -- Crisis communications : lessons learned from the Virginia Tech tragedy / Lawrence G. Hincker -- Working effectively with the media : advice from the frontline / Teresa Valerio Parrot -- The duty to remember : the privilege to inspire change / Carol A. Cartwright -- The blame game : it's a team sport / Harold Lee Martin, Sr., J. Charles Waldrup, and Nicole M. Pride -- The journey of hope / Kevin M. Ross. | |
| 588 | 0 | |a Print version record. | |
| 520 | |a Risk management and readiness are not often at the top of the list of what presidents and their boards must do, but in a time of ongoing change, instantaneous communication, and media scrutiny, they risk their jobs and their institutional reputation if they do not heed the messages conveyed in this book. Gretchen Bataille and Diana Cordova, with extensive and varied experiences that include a university presidency, directing senior leadership programs, and counseling presidents and senior administrators faced with critical campus events - together with 22 presidents, seasoned leaders in higher education, and media experts - provide forthright, firsthand advice on preparing for and managing a crisis, as well on handling the emotional, and often long-term, toll that can result from dramatic events on campus. Through the examples of those who have successfully managed crises, this book provides expert insights and guidance on preparedness, assigning roles and responsibilities, and planning for contingencies ahead of time so that, in the moment, when there is pressure for immediate response that will be scrutinized by the media, by the public, and by the local constituencies, leaders can act with confidence. The contributors emphasize the crucial importance of ethical behavior, the need for clear protocols for how all employees should handle problematic issues, and the need for mechanisms that allow employees and students to report problems without fear of retribution. Creating an atmosphere of transparency, accountability, and ethical behavior isn't something a leader does when a scandal strikes to protect a reputation; it's what leaders must do to reinforce their good name every day. For senior leaders and board members not in the throes of managing a crisis, this book outlines what needs to be done to be prepared and offers extensive resources for further reading. EDITORS: Gretchen M. Bataille served as the Senior Vice President for Leadership and Lifelong Learning for the American Council on Education from 2011-2013, when she joined ROI Consulting Group. From 2006-2010, she served as president of the University of North Texas, a research university with over 36,000 students and more than 250 degree programs, and she was senior vice president of the University of North Carolina system from 2000 to 2006. Diana I. Cordova is Clinical Professor of Executive Education and Academic Director of the Kellogg Executive Leadership Institute (KELI), at the Kellogg School of Management, Northwestern University. Publisher's note. | ||
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| contents | It's not the crime, it's the cover-up (and the follow-up) / Judy Genshaft -- Building resilience to natural disasters across the campus ecosystem / Burns Hargis, Lee E. Bird, and Brenda D. Phillips -- The power of leadership at a time of tragedy / Cynthia Lawson -- What can you do to keep your campus from having to rebuild in the first place? / Dolores Stafford -- Rising waters and campus renewal : leading the University of Iowa through and beyond the flood of 2008 / Sally Mason -- Preparation, response and recovery : the everydayness of crisis leadership / Mark D. Nelson -- Responsiveness in times of crisis : campus, mission, and community / Joseph Urgo -- A shelter in the time of storm / Bonita J. Brown -- Crisis communications with governing boards : lessons from the Penn State / experience / Patrick T. O'Rourke -- Tools to rebuild after a crisis / Janice Menke Abraham -- Courage, compassion, communication / Connie J. Gores -- Levels of crises and leadership responses : role differentiation and collaboration / Dianne F. Harrison -- Building relationships with the media : the president's role / Charlene M. Dukes -- Crisis communications : lessons learned from the Virginia Tech tragedy / Lawrence G. Hincker -- Working effectively with the media : advice from the frontline / Teresa Valerio Parrot -- The duty to remember : the privilege to inspire change / Carol A. Cartwright -- The blame game : it's a team sport / Harold Lee Martin, Sr., J. Charles Waldrup, and Nicole M. Pride -- The journey of hope / Kevin M. Ross. |
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| dewey-ones | 371 - Schools and their activities; special education |
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| dewey-search | 371.7/82 |
| dewey-sort | 3371.7 282 |
| dewey-tens | 370 - Education |
| discipline | Pädagogik |
| edition | First edition. |
| format | Electronic eBook |
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| spelling | Managing the unthinkable : crisis preparation and response for campus leaders / edited by Gretchen M. Bataille and Diana I. Cordova ; foreword by John G. Peters, President Emeritus, Northern Illinois University. First edition. Sterling, Virginia : Stylus, [2014] ©2014 1 online resource (xiii, 239 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references and index. It's not the crime, it's the cover-up (and the follow-up) / Judy Genshaft -- Building resilience to natural disasters across the campus ecosystem / Burns Hargis, Lee E. Bird, and Brenda D. Phillips -- The power of leadership at a time of tragedy / Cynthia Lawson -- What can you do to keep your campus from having to rebuild in the first place? / Dolores Stafford -- Rising waters and campus renewal : leading the University of Iowa through and beyond the flood of 2008 / Sally Mason -- Preparation, response and recovery : the everydayness of crisis leadership / Mark D. Nelson -- Responsiveness in times of crisis : campus, mission, and community / Joseph Urgo -- A shelter in the time of storm / Bonita J. Brown -- Crisis communications with governing boards : lessons from the Penn State / experience / Patrick T. O'Rourke -- Tools to rebuild after a crisis / Janice Menke Abraham -- Courage, compassion, communication / Connie J. Gores -- Levels of crises and leadership responses : role differentiation and collaboration / Dianne F. Harrison -- Building relationships with the media : the president's role / Charlene M. Dukes -- Crisis communications : lessons learned from the Virginia Tech tragedy / Lawrence G. Hincker -- Working effectively with the media : advice from the frontline / Teresa Valerio Parrot -- The duty to remember : the privilege to inspire change / Carol A. Cartwright -- The blame game : it's a team sport / Harold Lee Martin, Sr., J. Charles Waldrup, and Nicole M. Pride -- The journey of hope / Kevin M. Ross. Print version record. Risk management and readiness are not often at the top of the list of what presidents and their boards must do, but in a time of ongoing change, instantaneous communication, and media scrutiny, they risk their jobs and their institutional reputation if they do not heed the messages conveyed in this book. Gretchen Bataille and Diana Cordova, with extensive and varied experiences that include a university presidency, directing senior leadership programs, and counseling presidents and senior administrators faced with critical campus events - together with 22 presidents, seasoned leaders in higher education, and media experts - provide forthright, firsthand advice on preparing for and managing a crisis, as well on handling the emotional, and often long-term, toll that can result from dramatic events on campus. Through the examples of those who have successfully managed crises, this book provides expert insights and guidance on preparedness, assigning roles and responsibilities, and planning for contingencies ahead of time so that, in the moment, when there is pressure for immediate response that will be scrutinized by the media, by the public, and by the local constituencies, leaders can act with confidence. The contributors emphasize the crucial importance of ethical behavior, the need for clear protocols for how all employees should handle problematic issues, and the need for mechanisms that allow employees and students to report problems without fear of retribution. Creating an atmosphere of transparency, accountability, and ethical behavior isn't something a leader does when a scandal strikes to protect a reputation; it's what leaders must do to reinforce their good name every day. For senior leaders and board members not in the throes of managing a crisis, this book outlines what needs to be done to be prepared and offers extensive resources for further reading. EDITORS: Gretchen M. Bataille served as the Senior Vice President for Leadership and Lifelong Learning for the American Council on Education from 2011-2013, when she joined ROI Consulting Group. From 2006-2010, she served as president of the University of North Texas, a research university with over 36,000 students and more than 250 degree programs, and she was senior vice president of the University of North Carolina system from 2000 to 2006. Diana I. Cordova is Clinical Professor of Executive Education and Academic Director of the Kellogg Executive Leadership Institute (KELI), at the Kellogg School of Management, Northwestern University. Publisher's note. Universities and colleges Security measures United States. Universities and colleges United States Safety measures. Universities and colleges United States Administration. http://id.loc.gov/authorities/subjects/sh85141150 Crisis management United States. School crisis management United States. Universités Sécurité Mesures États-Unis. Gestion de crise États-Unis. Écoles Gestion de crise États-Unis. EDUCATION Administration General. bisacsh EDUCATION Organizations & Institutions. bisacsh Crisis management fast School crisis management fast Universities and colleges Administration fast Universities and colleges Safety measures fast Universities and colleges Security measures fast United States fast https://id.oclc.org/worldcat/entity/E39PBJtxgQXMWqmjMjjwXRHgrq Bataille, Gretchen M., 1944- editor. http://id.loc.gov/authorities/names/n77010469 Cordova, Diana I., editor. Peters, John G., writer of supplemental textual content. has work: Managing the unthinkable (Text) https://id.oclc.org/worldcat/entity/E39PCFY4CbTqcCJYFtpcFTtK7d https://id.oclc.org/worldcat/ontology/hasWork Print version: Managing the unthinkable. First edition. Sterling, Virginia : Stylus, [2014] 9781620360712 (DLC) 2013047785 (OCoLC)866938354 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=766016 Volltext |
| spellingShingle | Managing the unthinkable : crisis preparation and response for campus leaders / It's not the crime, it's the cover-up (and the follow-up) / Judy Genshaft -- Building resilience to natural disasters across the campus ecosystem / Burns Hargis, Lee E. Bird, and Brenda D. Phillips -- The power of leadership at a time of tragedy / Cynthia Lawson -- What can you do to keep your campus from having to rebuild in the first place? / Dolores Stafford -- Rising waters and campus renewal : leading the University of Iowa through and beyond the flood of 2008 / Sally Mason -- Preparation, response and recovery : the everydayness of crisis leadership / Mark D. Nelson -- Responsiveness in times of crisis : campus, mission, and community / Joseph Urgo -- A shelter in the time of storm / Bonita J. Brown -- Crisis communications with governing boards : lessons from the Penn State / experience / Patrick T. O'Rourke -- Tools to rebuild after a crisis / Janice Menke Abraham -- Courage, compassion, communication / Connie J. Gores -- Levels of crises and leadership responses : role differentiation and collaboration / Dianne F. Harrison -- Building relationships with the media : the president's role / Charlene M. Dukes -- Crisis communications : lessons learned from the Virginia Tech tragedy / Lawrence G. Hincker -- Working effectively with the media : advice from the frontline / Teresa Valerio Parrot -- The duty to remember : the privilege to inspire change / Carol A. Cartwright -- The blame game : it's a team sport / Harold Lee Martin, Sr., J. Charles Waldrup, and Nicole M. Pride -- The journey of hope / Kevin M. Ross. Universities and colleges Security measures United States. Universities and colleges United States Safety measures. Universities and colleges United States Administration. http://id.loc.gov/authorities/subjects/sh85141150 Crisis management United States. School crisis management United States. Universités Sécurité Mesures États-Unis. Gestion de crise États-Unis. Écoles Gestion de crise États-Unis. EDUCATION Administration General. bisacsh EDUCATION Organizations & Institutions. bisacsh Crisis management fast School crisis management fast Universities and colleges Administration fast Universities and colleges Safety measures fast Universities and colleges Security measures fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85141150 |
| title | Managing the unthinkable : crisis preparation and response for campus leaders / |
| title_auth | Managing the unthinkable : crisis preparation and response for campus leaders / |
| title_exact_search | Managing the unthinkable : crisis preparation and response for campus leaders / |
| title_full | Managing the unthinkable : crisis preparation and response for campus leaders / edited by Gretchen M. Bataille and Diana I. Cordova ; foreword by John G. Peters, President Emeritus, Northern Illinois University. |
| title_fullStr | Managing the unthinkable : crisis preparation and response for campus leaders / edited by Gretchen M. Bataille and Diana I. Cordova ; foreword by John G. Peters, President Emeritus, Northern Illinois University. |
| title_full_unstemmed | Managing the unthinkable : crisis preparation and response for campus leaders / edited by Gretchen M. Bataille and Diana I. Cordova ; foreword by John G. Peters, President Emeritus, Northern Illinois University. |
| title_short | Managing the unthinkable : |
| title_sort | managing the unthinkable crisis preparation and response for campus leaders |
| title_sub | crisis preparation and response for campus leaders / |
| topic | Universities and colleges Security measures United States. Universities and colleges United States Safety measures. Universities and colleges United States Administration. http://id.loc.gov/authorities/subjects/sh85141150 Crisis management United States. School crisis management United States. Universités Sécurité Mesures États-Unis. Gestion de crise États-Unis. Écoles Gestion de crise États-Unis. EDUCATION Administration General. bisacsh EDUCATION Organizations & Institutions. bisacsh Crisis management fast School crisis management fast Universities and colleges Administration fast Universities and colleges Safety measures fast Universities and colleges Security measures fast |
| topic_facet | Universities and colleges Security measures United States. Universities and colleges United States Safety measures. Universities and colleges United States Administration. Crisis management United States. School crisis management United States. Universités Sécurité Mesures États-Unis. Gestion de crise États-Unis. Écoles Gestion de crise États-Unis. EDUCATION Administration General. EDUCATION Organizations & Institutions. Crisis management School crisis management Universities and colleges Administration Universities and colleges Safety measures Universities and colleges Security measures United States |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=766016 |
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