Measuring library performance :: principles and techniques /
This book is an attempt to steer a course between these two, perhaps cynical, viewpoints. Performance measurement is vital to management.
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
London :
Facet,
2006.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | This book is an attempt to steer a course between these two, perhaps cynical, viewpoints. Performance measurement is vital to management. |
| Beschreibung: | 1 online resource (xxiii, 242 pages) : illustrations |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9781856049887 1856049884 |
Internformat
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| 520 | |a This book is an attempt to steer a course between these two, perhaps cynical, viewpoints. Performance measurement is vital to management. | ||
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| 650 | 6 | |a Bibliothèques |x Évaluation. | |
| 650 | 6 | |a Qualité |x Contrôle. | |
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| author | Brophy, Peter, 1950- |
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| contents | Background -- Theoretical considerations -- User satisfaction -- Impact on users -- Social and economic impact -- Inputs -- Processes -- Outputs -- Staff -- Infrastructure -- Services for all -- Benchmarking -- The balanced scorecard -- Standards. |
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| indexdate | 2024-11-27T13:25:46Z |
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| isbn | 9781856049887 1856049884 |
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| spelling | Brophy, Peter, 1950- https://id.oclc.org/worldcat/entity/E39PBJktrv7GmkmP3Hy9yMxhpP http://id.loc.gov/authorities/names/n85025349 Measuring library performance : principles and techniques / Peter Brophy. London : Facet, 2006. 1 online resource (xxiii, 242 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references and index. Background -- Theoretical considerations -- User satisfaction -- Impact on users -- Social and economic impact -- Inputs -- Processes -- Outputs -- Staff -- Infrastructure -- Services for all -- Benchmarking -- The balanced scorecard -- Standards. This book is an attempt to steer a course between these two, perhaps cynical, viewpoints. Performance measurement is vital to management. Print version record. English. Public services (Libraries) Evaluation. Quality control. http://id.loc.gov/authorities/subjects/sh85109440 Libraries Evaluation. Library Services Library Services organization & administration Evaluation Studies as Topic Task Performance and Analysis Quality Control Bibliothèques Services aux usagers Évaluation. Bibliothèques Évaluation. Qualité Contrôle. quality control. aat LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Quality control fast Public services (Libraries) Evaluation fast Evaluation gnd Leistungsmessung gnd http://d-nb.info/gnd/4167290-2 Bibliothek gnd http://d-nb.info/gnd/4006439-6 Prestaties. gtt Meetmethoden. gtt has work: Measuring library performance (Text) https://id.oclc.org/worldcat/entity/E39PCFVJJxQpbpcWfRCxvXVTtq https://id.oclc.org/worldcat/ontology/hasWork Print version: Brophy, Peter, 1950- Measuring library performance 9781856045933 (DLC) 2007360829 (OCoLC)70173875 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=689827 Volltext |
| spellingShingle | Brophy, Peter, 1950- Measuring library performance : principles and techniques / Background -- Theoretical considerations -- User satisfaction -- Impact on users -- Social and economic impact -- Inputs -- Processes -- Outputs -- Staff -- Infrastructure -- Services for all -- Benchmarking -- The balanced scorecard -- Standards. Public services (Libraries) Evaluation. Quality control. http://id.loc.gov/authorities/subjects/sh85109440 Libraries Evaluation. Library Services Library Services organization & administration Evaluation Studies as Topic Task Performance and Analysis Quality Control Bibliothèques Services aux usagers Évaluation. Bibliothèques Évaluation. Qualité Contrôle. quality control. aat LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Quality control fast Public services (Libraries) Evaluation fast Evaluation gnd Leistungsmessung gnd http://d-nb.info/gnd/4167290-2 Bibliothek gnd http://d-nb.info/gnd/4006439-6 Prestaties. gtt Meetmethoden. gtt |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85109440 http://d-nb.info/gnd/4167290-2 http://d-nb.info/gnd/4006439-6 |
| title | Measuring library performance : principles and techniques / |
| title_auth | Measuring library performance : principles and techniques / |
| title_exact_search | Measuring library performance : principles and techniques / |
| title_full | Measuring library performance : principles and techniques / Peter Brophy. |
| title_fullStr | Measuring library performance : principles and techniques / Peter Brophy. |
| title_full_unstemmed | Measuring library performance : principles and techniques / Peter Brophy. |
| title_short | Measuring library performance : |
| title_sort | measuring library performance principles and techniques |
| title_sub | principles and techniques / |
| topic | Public services (Libraries) Evaluation. Quality control. http://id.loc.gov/authorities/subjects/sh85109440 Libraries Evaluation. Library Services Library Services organization & administration Evaluation Studies as Topic Task Performance and Analysis Quality Control Bibliothèques Services aux usagers Évaluation. Bibliothèques Évaluation. Qualité Contrôle. quality control. aat LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Quality control fast Public services (Libraries) Evaluation fast Evaluation gnd Leistungsmessung gnd http://d-nb.info/gnd/4167290-2 Bibliothek gnd http://d-nb.info/gnd/4006439-6 Prestaties. gtt Meetmethoden. gtt |
| topic_facet | Public services (Libraries) Evaluation. Quality control. Libraries Evaluation. Library Services Library Services organization & administration Evaluation Studies as Topic Task Performance and Analysis Quality Control Bibliothèques Services aux usagers Évaluation. Bibliothèques Évaluation. Qualité Contrôle. quality control. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. Quality control Public services (Libraries) Evaluation Evaluation Leistungsmessung Bibliothek Prestaties. Meetmethoden. |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=689827 |
| work_keys_str_mv | AT brophypeter measuringlibraryperformanceprinciplesandtechniques |