Integrated measurement-- KPIs and metrics for ITSM :: a narrative account /
Designed to explain, at an operational level, how to implement new processes within an organisation, and how to facilitate the necessary changes to people's behaviour, in order to make that implementation a success.
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Ely, Cambridgeshire, U.K. :
IT Governance Pub.,
2013.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Designed to explain, at an operational level, how to implement new processes within an organisation, and how to facilitate the necessary changes to people's behaviour, in order to make that implementation a success. |
| Beschreibung: | Title from title screen. |
| Beschreibung: | 1 online resource |
| ISBN: | 9781849284868 1849284865 |
Internformat
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| 245 | 1 | 0 | |a Integrated measurement-- KPIs and metrics for ITSM : |b a narrative account / |c Daniel McLean. |
| 260 | |a Ely, Cambridgeshire, U.K. : |b IT Governance Pub., |c 2013. | ||
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| 505 | 0 | |a Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: So Easy Even a Child Could Do It; Chapter 2: I'd Thought Things Were Going Rather Well; Chapter 3: Try to Get it Right this Time; Chapter 4: The Trivial Many Versus the Meaningful Few; Chapter 5: Teaching Old Dogs New Tricks; Chapter 6: Every Journey Begins with a Destination; Chapter 7: Friend or Foe?; Chapter 8: Hunters and Gatherers; Chapter 9: Whispers in the Halls; Chapter 10: What's the Use?; Chapter 11: Bringing in the Data; Chapter 12: The Signal Amongst the Noise; Chapter 13: Knowledge wants to be Free. | |
| 505 | 8 | |a Chapter 14: Long GoodbyesITG Resources; Other Websites; Toolkits; Training Services; Professional Services and Consultancy; Publishing Services; Newsletter. | |
| 520 | |a Designed to explain, at an operational level, how to implement new processes within an organisation, and how to facilitate the necessary changes to people's behaviour, in order to make that implementation a success. | ||
| 546 | |a English. | ||
| 650 | 0 | |a Performance technology. |0 http://id.loc.gov/authorities/subjects/sh90002026 | |
| 650 | 0 | |a Performance standards. |0 http://id.loc.gov/authorities/subjects/sh85099815 | |
| 650 | 0 | |a Information technology |x Management. |0 http://id.loc.gov/authorities/subjects/sh2008006980 | |
| 650 | 0 | |a Information technology |x Quality control. | |
| 650 | 6 | |a Rendement au travail |x Normes. | |
| 650 | 6 | |a Technologie de l'information |x Gestion. | |
| 650 | 6 | |a Technologie de l'information |x Qualité |x Contrôle. | |
| 650 | 7 | |a COMPUTERS |x General. |2 bisacsh | |
| 650 | 7 | |a Information technology |x Management |2 fast | |
| 650 | 7 | |a Performance standards |2 fast | |
| 650 | 7 | |a Performance technology |2 fast | |
| 758 | |i has work: |a Integrated measurement-- KPIs and metrics for ITSM (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGBgkfxj7kpRMfRyxxYGxP |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a McLean, Daniel. |t Integrated Measurement- KPIs and Metrics : A narrative account. |d Ely : IT Governance Publishing, ©2013 |z 9781849283830 |
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| author | McLean, Daniel (ITSM Consultant) |
| author_GND | http://id.loc.gov/authorities/names/nb2012026791 |
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| contents | Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: So Easy Even a Child Could Do It; Chapter 2: I'd Thought Things Were Going Rather Well; Chapter 3: Try to Get it Right this Time; Chapter 4: The Trivial Many Versus the Meaningful Few; Chapter 5: Teaching Old Dogs New Tricks; Chapter 6: Every Journey Begins with a Destination; Chapter 7: Friend or Foe?; Chapter 8: Hunters and Gatherers; Chapter 9: Whispers in the Halls; Chapter 10: What's the Use?; Chapter 11: Bringing in the Data; Chapter 12: The Signal Amongst the Noise; Chapter 13: Knowledge wants to be Free. Chapter 14: Long GoodbyesITG Resources; Other Websites; Toolkits; Training Services; Professional Services and Consultancy; Publishing Services; Newsletter. |
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| dewey-ones | 658 - General management |
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| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
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| spelling | McLean, Daniel (ITSM Consultant) https://id.oclc.org/worldcat/entity/E39PCjqvHWQQyrt3YwbdqdH6cd http://id.loc.gov/authorities/names/nb2012026791 Integrated measurement-- KPIs and metrics for ITSM : a narrative account / Daniel McLean. Ely, Cambridgeshire, U.K. : IT Governance Pub., 2013. 1 online resource text txt rdacontent computer c rdamedia online resource cr rdacarrier Title from title screen. Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: So Easy Even a Child Could Do It; Chapter 2: I'd Thought Things Were Going Rather Well; Chapter 3: Try to Get it Right this Time; Chapter 4: The Trivial Many Versus the Meaningful Few; Chapter 5: Teaching Old Dogs New Tricks; Chapter 6: Every Journey Begins with a Destination; Chapter 7: Friend or Foe?; Chapter 8: Hunters and Gatherers; Chapter 9: Whispers in the Halls; Chapter 10: What's the Use?; Chapter 11: Bringing in the Data; Chapter 12: The Signal Amongst the Noise; Chapter 13: Knowledge wants to be Free. Chapter 14: Long GoodbyesITG Resources; Other Websites; Toolkits; Training Services; Professional Services and Consultancy; Publishing Services; Newsletter. Designed to explain, at an operational level, how to implement new processes within an organisation, and how to facilitate the necessary changes to people's behaviour, in order to make that implementation a success. English. Performance technology. http://id.loc.gov/authorities/subjects/sh90002026 Performance standards. http://id.loc.gov/authorities/subjects/sh85099815 Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Information technology Quality control. Rendement au travail Normes. Technologie de l'information Gestion. Technologie de l'information Qualité Contrôle. COMPUTERS General. bisacsh Information technology Management fast Performance standards fast Performance technology fast has work: Integrated measurement-- KPIs and metrics for ITSM (Text) https://id.oclc.org/worldcat/entity/E39PCGBgkfxj7kpRMfRyxxYGxP https://id.oclc.org/worldcat/ontology/hasWork Print version: McLean, Daniel. Integrated Measurement- KPIs and Metrics : A narrative account. Ely : IT Governance Publishing, ©2013 9781849283830 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=838703 Volltext |
| spellingShingle | McLean, Daniel (ITSM Consultant) Integrated measurement-- KPIs and metrics for ITSM : a narrative account / Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: So Easy Even a Child Could Do It; Chapter 2: I'd Thought Things Were Going Rather Well; Chapter 3: Try to Get it Right this Time; Chapter 4: The Trivial Many Versus the Meaningful Few; Chapter 5: Teaching Old Dogs New Tricks; Chapter 6: Every Journey Begins with a Destination; Chapter 7: Friend or Foe?; Chapter 8: Hunters and Gatherers; Chapter 9: Whispers in the Halls; Chapter 10: What's the Use?; Chapter 11: Bringing in the Data; Chapter 12: The Signal Amongst the Noise; Chapter 13: Knowledge wants to be Free. Chapter 14: Long GoodbyesITG Resources; Other Websites; Toolkits; Training Services; Professional Services and Consultancy; Publishing Services; Newsletter. Performance technology. http://id.loc.gov/authorities/subjects/sh90002026 Performance standards. http://id.loc.gov/authorities/subjects/sh85099815 Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Information technology Quality control. Rendement au travail Normes. Technologie de l'information Gestion. Technologie de l'information Qualité Contrôle. COMPUTERS General. bisacsh Information technology Management fast Performance standards fast Performance technology fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh90002026 http://id.loc.gov/authorities/subjects/sh85099815 http://id.loc.gov/authorities/subjects/sh2008006980 |
| title | Integrated measurement-- KPIs and metrics for ITSM : a narrative account / |
| title_auth | Integrated measurement-- KPIs and metrics for ITSM : a narrative account / |
| title_exact_search | Integrated measurement-- KPIs and metrics for ITSM : a narrative account / |
| title_full | Integrated measurement-- KPIs and metrics for ITSM : a narrative account / Daniel McLean. |
| title_fullStr | Integrated measurement-- KPIs and metrics for ITSM : a narrative account / Daniel McLean. |
| title_full_unstemmed | Integrated measurement-- KPIs and metrics for ITSM : a narrative account / Daniel McLean. |
| title_short | Integrated measurement-- KPIs and metrics for ITSM : |
| title_sort | integrated measurement kpis and metrics for itsm a narrative account |
| title_sub | a narrative account / |
| topic | Performance technology. http://id.loc.gov/authorities/subjects/sh90002026 Performance standards. http://id.loc.gov/authorities/subjects/sh85099815 Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Information technology Quality control. Rendement au travail Normes. Technologie de l'information Gestion. Technologie de l'information Qualité Contrôle. COMPUTERS General. bisacsh Information technology Management fast Performance standards fast Performance technology fast |
| topic_facet | Performance technology. Performance standards. Information technology Management. Information technology Quality control. Rendement au travail Normes. Technologie de l'information Gestion. Technologie de l'information Qualité Contrôle. COMPUTERS General. Information technology Management Performance standards Performance technology |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=838703 |
| work_keys_str_mv | AT mcleandaniel integratedmeasurementkpisandmetricsforitsmanarrativeaccount |