Hawkins Mitchell, V., & Noakes-Fry, K. (2013). The Cost of Emotions in the Workplace: Bottom Line Value of Emotional Continuity Management. Rothstein Associates.
Chicago-Zitierstil (17. Ausg.)Hawkins Mitchell, Vali, und Kristen Noakes-Fry. The Cost of Emotions in the Workplace: Bottom Line Value of Emotional Continuity Management. Brookfield, Conn.: Rothstein Associates, 2013.
MLA-Zitierstil (9. Ausg.)Hawkins Mitchell, Vali, und Kristen Noakes-Fry. The Cost of Emotions in the Workplace: Bottom Line Value of Emotional Continuity Management. Rothstein Associates, 2013.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.