Building service-oriented government :: lessons, challenges and prospects /
Providing quality public service is one of the essential functions of a government. In the turbulent time, however, governments worldwide are experiencing a variety of unprecedented challenges to meet citizens' increasing demands and expectations. In.
Gespeichert in:
| Weitere Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Singapore :
World Scientific Pub. Co.,
2012.
|
| Schriftenreihe: | NCPA research series ;
1. |
| Schlagworte: | |
| Online-Zugang: | DE-862 DE-863 |
| Zusammenfassung: | Providing quality public service is one of the essential functions of a government. In the turbulent time, however, governments worldwide are experiencing a variety of unprecedented challenges to meet citizens' increasing demands and expectations. In. |
| Beschreibung: | 6.3. A Case Study of Public Transportation Development in the Pearl River Delta. |
| Beschreibung: | 1 online resource (viii, 180 pages) : illustrations |
| Bibliographie: | ReferencesChapter 4. Irrationality, Bricolage, Quality and Performance Measurement: Unpacking the Conundrum in a Comparative East-West Context Paul HIGGINS; 4.1. Introduction; 4.2. The Engineer and Bricoleur in Instrumental Performance Management; 4.3. Higher Order Bricolage; 4.4. Data and Activity Manipulation; 4.5. Rationality: Bricolage Nexus; 4.6. Conclusion; References; Chapter 5. Social Accountability for Public Service in Higher Education: A Text Analysis of Chinese Research Universities' Undergraduate Teaching-Learning Quality Annual Reports TIAN Linghui and XIONG Qingnian. Includes bibliographical references and index. |
| ISBN: | 9789814434546 981443454X |
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| 245 | 0 | 0 | |a Building service-oriented government : |b lessons, challenges and prospects / |c editor, Wu Wei. |
| 260 | |a Singapore : |b World Scientific Pub. Co., |c 2012. | ||
| 300 | |a 1 online resource (viii, 180 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
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| 490 | 1 | |a NCPA research series ; |v 1 | |
| 505 | 0 | |a Preface; Chapter 1. Evaluating Public Service Performance in Urban China: Findings From the 2011 Lien Chinese Cities Service-Oriented Government Project WU Wei, YU Wenxuan, LIN Tingjin, WANG Jun and TAM Waikeung; 1.1. Public Service, Service-Oriented Government and Evaluation; 1.2. 2011 Lien Chinese Cities Service-Oriented Government Index; 1.3. 2011 Lien Survey of Service-Oriented Government in Chinese Cities; 1.3.1. Telephone survey of urban citizens; 1.3.2. Telephone survey of businesses; 1.4. Findings of the 2011 Lien Survey of Service-Oriented Government in Chinese Cities. | |
| 505 | 8 | |a 1.4.1. The citizen perspective1.4.2. The business perspective; 1.4.3. General public service; 1.4.4. Overall ranking of service-oriented government; 1.5. Conclusion; References; Chapter 2. Public Ethical Values and Service-Oriented Government Kuotsai Tom LIOU; 2.1. Ethical Values in Public Service; 2.2. Challenging Issues in Service-Oriented Government; 2.2.1. Equity issues in policy option; 2.2.2. Accountability concerns in service delivery; 2.2.3. Transparency emphasis in service attitude; 2.3. Conclusion; References. | |
| 505 | 8 | |a Chapter 3. The Role of Emotional Labor in Public Service Meredith A NEWMAN3.1. What Emotional Labor Is and Is Not; 3.1.1. It is not emotional intelligence; 3.1.2. It is not public service motivation; 3.1.3. It is not leadership; 3.2. Emotional Labor: What It Is; 3.3. The Relationship Between Emotional Labor and Burnout; 3.3.1. First dimension: Emotional exhaustion; 3.3.2. Second dimension: Cynicism; 3.3.3. Third dimension: Ineffectiveness; 3.4. Implications for Practice; 3.4.1. Critical incident debriefings; 3.4.2. Self-care plans; 3.4.3. Redesign of jobs; 3.4.4. "Time-outs"; 3.5. Conclusion. | |
| 504 | |a ReferencesChapter 4. Irrationality, Bricolage, Quality and Performance Measurement: Unpacking the Conundrum in a Comparative East-West Context Paul HIGGINS; 4.1. Introduction; 4.2. The Engineer and Bricoleur in Instrumental Performance Management; 4.3. Higher Order Bricolage; 4.4. Data and Activity Manipulation; 4.5. Rationality: Bricolage Nexus; 4.6. Conclusion; References; Chapter 5. Social Accountability for Public Service in Higher Education: A Text Analysis of Chinese Research Universities' Undergraduate Teaching-Learning Quality Annual Reports TIAN Linghui and XIONG Qingnian. | ||
| 505 | 8 | |a 5.1. Introduction5.2. Analysis; 5.3. Conclusion; 5.3.1. University, government and the public: Who is the quality for? Who to report to?; (1) Government-oriented quality; (2) Who was being ignored?; 5.3.2. Transparency; 5.3.3. Depth of involvement and inclusiveness of participation; 5.4. Discussion; References; Chapter 6. Integrated Development of Metropolitan Governance and Public Service: A Case Study of the Pearl River Delta Region YE Lin; 6.1. Introduction: Urbanization in China -- A Call for Change; 6.2. Metropolitan Development and Public Service Delivery. | |
| 500 | |a 6.3. A Case Study of Public Transportation Development in the Pearl River Delta. | ||
| 520 | |a Providing quality public service is one of the essential functions of a government. In the turbulent time, however, governments worldwide are experiencing a variety of unprecedented challenges to meet citizens' increasing demands and expectations. In. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 588 | 0 | |a Online resource; title from pdf information screen (Ebsco, viewed July 1, 2013). | |
| 650 | 0 | |a Public opinion |z China. | |
| 651 | 0 | |a China |x Politics and government |y 2002- |x Public opinion. | |
| 651 | 0 | |a China |x Politics and government |y 2002- |x Forecasting. | |
| 650 | 6 | |a Opinion publique |z Chine. | |
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| contents | Preface; Chapter 1. Evaluating Public Service Performance in Urban China: Findings From the 2011 Lien Chinese Cities Service-Oriented Government Project WU Wei, YU Wenxuan, LIN Tingjin, WANG Jun and TAM Waikeung; 1.1. Public Service, Service-Oriented Government and Evaluation; 1.2. 2011 Lien Chinese Cities Service-Oriented Government Index; 1.3. 2011 Lien Survey of Service-Oriented Government in Chinese Cities; 1.3.1. Telephone survey of urban citizens; 1.3.2. Telephone survey of businesses; 1.4. Findings of the 2011 Lien Survey of Service-Oriented Government in Chinese Cities. 1.4.1. The citizen perspective1.4.2. The business perspective; 1.4.3. General public service; 1.4.4. Overall ranking of service-oriented government; 1.5. Conclusion; References; Chapter 2. Public Ethical Values and Service-Oriented Government Kuotsai Tom LIOU; 2.1. Ethical Values in Public Service; 2.2. Challenging Issues in Service-Oriented Government; 2.2.1. Equity issues in policy option; 2.2.2. Accountability concerns in service delivery; 2.2.3. Transparency emphasis in service attitude; 2.3. Conclusion; References. Chapter 3. The Role of Emotional Labor in Public Service Meredith A NEWMAN3.1. What Emotional Labor Is and Is Not; 3.1.1. It is not emotional intelligence; 3.1.2. It is not public service motivation; 3.1.3. It is not leadership; 3.2. Emotional Labor: What It Is; 3.3. The Relationship Between Emotional Labor and Burnout; 3.3.1. First dimension: Emotional exhaustion; 3.3.2. Second dimension: Cynicism; 3.3.3. Third dimension: Ineffectiveness; 3.4. Implications for Practice; 3.4.1. Critical incident debriefings; 3.4.2. Self-care plans; 3.4.3. Redesign of jobs; 3.4.4. "Time-outs"; 3.5. Conclusion. 5.1. Introduction5.2. Analysis; 5.3. Conclusion; 5.3.1. University, government and the public: Who is the quality for? Who to report to?; (1) Government-oriented quality; (2) Who was being ignored?; 5.3.2. Transparency; 5.3.3. Depth of involvement and inclusiveness of participation; 5.4. Discussion; References; Chapter 6. Integrated Development of Metropolitan Governance and Public Service: A Case Study of the Pearl River Delta Region YE Lin; 6.1. Introduction: Urbanization in China -- A Call for Change; 6.2. Metropolitan Development and Public Service Delivery. |
| ctrlnum | (OCoLC)828792774 |
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| dewey-ones | 320 - Political science (Politics and government) |
| dewey-raw | 320.951 |
| dewey-search | 320.951 |
| dewey-sort | 3320.951 |
| dewey-tens | 320 - Political science (Politics and government) |
| discipline | Politologie |
| era | Since 2002 fast |
| era_facet | Since 2002 |
| format | Electronic eBook |
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Evaluating Public Service Performance in Urban China: Findings From the 2011 Lien Chinese Cities Service-Oriented Government Project WU Wei, YU Wenxuan, LIN Tingjin, WANG Jun and TAM Waikeung; 1.1. Public Service, Service-Oriented Government and Evaluation; 1.2. 2011 Lien Chinese Cities Service-Oriented Government Index; 1.3. 2011 Lien Survey of Service-Oriented Government in Chinese Cities; 1.3.1. Telephone survey of urban citizens; 1.3.2. Telephone survey of businesses; 1.4. Findings of the 2011 Lien Survey of Service-Oriented Government in Chinese Cities.</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">1.4.1. The citizen perspective1.4.2. The business perspective; 1.4.3. General public service; 1.4.4. Overall ranking of service-oriented government; 1.5. Conclusion; References; Chapter 2. Public Ethical Values and Service-Oriented Government Kuotsai Tom LIOU; 2.1. Ethical Values in Public Service; 2.2. 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| geographic_facet | China Politics and government 2002- Public opinion. China Politics and government 2002- Forecasting. China |
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| illustrated | Illustrated |
| indexdate | 2025-04-11T08:41:16Z |
| institution | BVB |
| isbn | 9789814434546 981443454X |
| language | English |
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| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | World Scientific Pub. Co., |
| record_format | marc |
| series | NCPA research series ; |
| series2 | NCPA research series ; |
| spelling | Building service-oriented government : lessons, challenges and prospects / editor, Wu Wei. Singapore : World Scientific Pub. Co., 2012. 1 online resource (viii, 180 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier NCPA research series ; 1 Preface; Chapter 1. Evaluating Public Service Performance in Urban China: Findings From the 2011 Lien Chinese Cities Service-Oriented Government Project WU Wei, YU Wenxuan, LIN Tingjin, WANG Jun and TAM Waikeung; 1.1. Public Service, Service-Oriented Government and Evaluation; 1.2. 2011 Lien Chinese Cities Service-Oriented Government Index; 1.3. 2011 Lien Survey of Service-Oriented Government in Chinese Cities; 1.3.1. Telephone survey of urban citizens; 1.3.2. Telephone survey of businesses; 1.4. Findings of the 2011 Lien Survey of Service-Oriented Government in Chinese Cities. 1.4.1. The citizen perspective1.4.2. The business perspective; 1.4.3. General public service; 1.4.4. Overall ranking of service-oriented government; 1.5. Conclusion; References; Chapter 2. Public Ethical Values and Service-Oriented Government Kuotsai Tom LIOU; 2.1. Ethical Values in Public Service; 2.2. Challenging Issues in Service-Oriented Government; 2.2.1. Equity issues in policy option; 2.2.2. Accountability concerns in service delivery; 2.2.3. Transparency emphasis in service attitude; 2.3. Conclusion; References. Chapter 3. The Role of Emotional Labor in Public Service Meredith A NEWMAN3.1. What Emotional Labor Is and Is Not; 3.1.1. It is not emotional intelligence; 3.1.2. It is not public service motivation; 3.1.3. It is not leadership; 3.2. Emotional Labor: What It Is; 3.3. The Relationship Between Emotional Labor and Burnout; 3.3.1. First dimension: Emotional exhaustion; 3.3.2. Second dimension: Cynicism; 3.3.3. Third dimension: Ineffectiveness; 3.4. Implications for Practice; 3.4.1. Critical incident debriefings; 3.4.2. Self-care plans; 3.4.3. Redesign of jobs; 3.4.4. "Time-outs"; 3.5. Conclusion. ReferencesChapter 4. Irrationality, Bricolage, Quality and Performance Measurement: Unpacking the Conundrum in a Comparative East-West Context Paul HIGGINS; 4.1. Introduction; 4.2. The Engineer and Bricoleur in Instrumental Performance Management; 4.3. Higher Order Bricolage; 4.4. Data and Activity Manipulation; 4.5. Rationality: Bricolage Nexus; 4.6. Conclusion; References; Chapter 5. Social Accountability for Public Service in Higher Education: A Text Analysis of Chinese Research Universities' Undergraduate Teaching-Learning Quality Annual Reports TIAN Linghui and XIONG Qingnian. 5.1. Introduction5.2. Analysis; 5.3. Conclusion; 5.3.1. University, government and the public: Who is the quality for? Who to report to?; (1) Government-oriented quality; (2) Who was being ignored?; 5.3.2. Transparency; 5.3.3. Depth of involvement and inclusiveness of participation; 5.4. Discussion; References; Chapter 6. Integrated Development of Metropolitan Governance and Public Service: A Case Study of the Pearl River Delta Region YE Lin; 6.1. Introduction: Urbanization in China -- A Call for Change; 6.2. Metropolitan Development and Public Service Delivery. 6.3. A Case Study of Public Transportation Development in the Pearl River Delta. Providing quality public service is one of the essential functions of a government. In the turbulent time, however, governments worldwide are experiencing a variety of unprecedented challenges to meet citizens' increasing demands and expectations. In. Includes bibliographical references and index. Online resource; title from pdf information screen (Ebsco, viewed July 1, 2013). Public opinion China. China Politics and government 2002- Public opinion. China Politics and government 2002- Forecasting. Opinion publique Chine. POLITICAL SCIENCE Political Process General. bisacsh Politics and government Forecasting fast Politics and government Public opinion fast Public opinion fast China fast https://id.oclc.org/worldcat/entity/E39PBJcrd4RjtCBk4wfMhTwwG3 Since 2002 fast Wei, Wu. has work: Building service-oriented government (Text) https://id.oclc.org/worldcat/entity/E39PCH38BRpjVvxx8P6gmbphXm https://id.oclc.org/worldcat/ontology/hasWork Print version: Wei, Wu. Building Service-Oriented Government : Lessons, Challenges and Prospects. Singapore : World Scientific Publishing Company, ©2012 9789814434539 NCPA research series ; 1. http://id.loc.gov/authorities/names/no2013071480 |
| spellingShingle | Building service-oriented government : lessons, challenges and prospects / NCPA research series ; Preface; Chapter 1. Evaluating Public Service Performance in Urban China: Findings From the 2011 Lien Chinese Cities Service-Oriented Government Project WU Wei, YU Wenxuan, LIN Tingjin, WANG Jun and TAM Waikeung; 1.1. Public Service, Service-Oriented Government and Evaluation; 1.2. 2011 Lien Chinese Cities Service-Oriented Government Index; 1.3. 2011 Lien Survey of Service-Oriented Government in Chinese Cities; 1.3.1. Telephone survey of urban citizens; 1.3.2. Telephone survey of businesses; 1.4. Findings of the 2011 Lien Survey of Service-Oriented Government in Chinese Cities. 1.4.1. The citizen perspective1.4.2. The business perspective; 1.4.3. General public service; 1.4.4. Overall ranking of service-oriented government; 1.5. Conclusion; References; Chapter 2. Public Ethical Values and Service-Oriented Government Kuotsai Tom LIOU; 2.1. Ethical Values in Public Service; 2.2. Challenging Issues in Service-Oriented Government; 2.2.1. Equity issues in policy option; 2.2.2. Accountability concerns in service delivery; 2.2.3. Transparency emphasis in service attitude; 2.3. Conclusion; References. Chapter 3. The Role of Emotional Labor in Public Service Meredith A NEWMAN3.1. What Emotional Labor Is and Is Not; 3.1.1. It is not emotional intelligence; 3.1.2. It is not public service motivation; 3.1.3. It is not leadership; 3.2. Emotional Labor: What It Is; 3.3. The Relationship Between Emotional Labor and Burnout; 3.3.1. First dimension: Emotional exhaustion; 3.3.2. Second dimension: Cynicism; 3.3.3. Third dimension: Ineffectiveness; 3.4. Implications for Practice; 3.4.1. Critical incident debriefings; 3.4.2. Self-care plans; 3.4.3. Redesign of jobs; 3.4.4. "Time-outs"; 3.5. Conclusion. 5.1. Introduction5.2. Analysis; 5.3. Conclusion; 5.3.1. University, government and the public: Who is the quality for? Who to report to?; (1) Government-oriented quality; (2) Who was being ignored?; 5.3.2. Transparency; 5.3.3. Depth of involvement and inclusiveness of participation; 5.4. Discussion; References; Chapter 6. Integrated Development of Metropolitan Governance and Public Service: A Case Study of the Pearl River Delta Region YE Lin; 6.1. Introduction: Urbanization in China -- A Call for Change; 6.2. Metropolitan Development and Public Service Delivery. Public opinion China. Opinion publique Chine. POLITICAL SCIENCE Political Process General. bisacsh Politics and government Forecasting fast Politics and government Public opinion fast Public opinion fast |
| title | Building service-oriented government : lessons, challenges and prospects / |
| title_auth | Building service-oriented government : lessons, challenges and prospects / |
| title_exact_search | Building service-oriented government : lessons, challenges and prospects / |
| title_full | Building service-oriented government : lessons, challenges and prospects / editor, Wu Wei. |
| title_fullStr | Building service-oriented government : lessons, challenges and prospects / editor, Wu Wei. |
| title_full_unstemmed | Building service-oriented government : lessons, challenges and prospects / editor, Wu Wei. |
| title_short | Building service-oriented government : |
| title_sort | building service oriented government lessons challenges and prospects |
| title_sub | lessons, challenges and prospects / |
| topic | Public opinion China. Opinion publique Chine. POLITICAL SCIENCE Political Process General. bisacsh Politics and government Forecasting fast Politics and government Public opinion fast Public opinion fast |
| topic_facet | Public opinion China. China Politics and government 2002- Public opinion. China Politics and government 2002- Forecasting. Opinion publique Chine. POLITICAL SCIENCE Political Process General. Politics and government Forecasting Politics and government Public opinion Public opinion China |
| work_keys_str_mv | AT weiwu buildingserviceorientedgovernmentlessonschallengesandprospects |