Management of service businesses in Japan /:
With the service industry taking up the largest portion of its GDP, Japan has much to share in the area of managing service industry. This book explores and elucidates the unique management styles in non-manufacturing industries or service industries in contemporary Japan, both practically and theor...
Gespeichert in:
| Weitere Verfasser: | |
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Singapore ; Hackensack, N.J. :
World Scientific,
©2013.
|
| Schriftenreihe: | Japanese management and international studies ;
v. 9. |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | With the service industry taking up the largest portion of its GDP, Japan has much to share in the area of managing service industry. This book explores and elucidates the unique management styles in non-manufacturing industries or service industries in contemporary Japan, both practically and theoretically through case studies. These specially selected cases are the management of the world No.1 convenience store chain of Seven-Eleven, the sales finance business and auto sales business of Toyota, application of TPS (Toyota Production System) to life insurance company, performance evaluation of local government, BSC (balance scorecard) in local government hospitals, cost and pricing policy of telecommunication company, Japanese-style "hospitality" in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry. The analyses presented in this book were carefully laid out in regard to the business in general. It will be useful for business practitioners in service industry and beneficial to the scholars, students or general readers interested in this area. |
| Beschreibung: | 1 online resource (xix, 185 pages) : illustrations |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9789814374675 9814374679 |
| ISSN: | 2010-4448 ; |
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| 245 | 0 | 0 | |a Management of service businesses in Japan / |c editors, Yasuhiro Monden [and others]. |
| 260 | |a Singapore ; |a Hackensack, N.J. : |b World Scientific, |c ©2013. | ||
| 300 | |a 1 online resource (xix, 185 pages) : |b illustrations | ||
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| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a 1. Profit sharing that motivates inter-firm cooperation within a convenience store chain / Yasuhiro Monden and Noriko Hoshi -- 2. Profit management in the hotel industry / Akimichi Aoki -- 3. Kaizen activities and performance management in the sales finance business / Noriyuki Imai -- 4. Performance management in the auto sales business / Noriyuki Imai -- 5. Productivity improvement of service business based on the human resource development: application of Toyota production system to the insurance firm / Shino Hiiragi -- 6. Enacting entrepreneurial process on family business -- case of health care business / Dun-Hou Tsai, Anders W Johansson and Shang-Jen Li -- 7. Performance management systems of Japanese local governments / Takami Matsuo -- 8. Implementation of the balanced scorecard in the Japanese prefectural hospitals / Naoya Yamaguchi -- 9. Pricing policy and potential Cost reduction in telecommunications / Manabu Takano -- 10. Omotenashi: Japanese hospitality as the global standard / Nobuhiro Ikeda -- 11. The service level agreements at Japanese companies and its expansion / Tomoaki Sonoda -- 12. Application of information and communication technology to the service industry -- focus on business process network / Yoshiyuki Nagasaka and Gunyung Lee. | |
| 520 | |a With the service industry taking up the largest portion of its GDP, Japan has much to share in the area of managing service industry. This book explores and elucidates the unique management styles in non-manufacturing industries or service industries in contemporary Japan, both practically and theoretically through case studies. These specially selected cases are the management of the world No.1 convenience store chain of Seven-Eleven, the sales finance business and auto sales business of Toyota, application of TPS (Toyota Production System) to life insurance company, performance evaluation of local government, BSC (balance scorecard) in local government hospitals, cost and pricing policy of telecommunication company, Japanese-style "hospitality" in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry. The analyses presented in this book were carefully laid out in regard to the business in general. It will be useful for business practitioners in service industry and beneficial to the scholars, students or general readers interested in this area. | ||
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| contents | 1. Profit sharing that motivates inter-firm cooperation within a convenience store chain / Yasuhiro Monden and Noriko Hoshi -- 2. Profit management in the hotel industry / Akimichi Aoki -- 3. Kaizen activities and performance management in the sales finance business / Noriyuki Imai -- 4. Performance management in the auto sales business / Noriyuki Imai -- 5. Productivity improvement of service business based on the human resource development: application of Toyota production system to the insurance firm / Shino Hiiragi -- 6. Enacting entrepreneurial process on family business -- case of health care business / Dun-Hou Tsai, Anders W Johansson and Shang-Jen Li -- 7. Performance management systems of Japanese local governments / Takami Matsuo -- 8. Implementation of the balanced scorecard in the Japanese prefectural hospitals / Naoya Yamaguchi -- 9. Pricing policy and potential Cost reduction in telecommunications / Manabu Takano -- 10. Omotenashi: Japanese hospitality as the global standard / Nobuhiro Ikeda -- 11. The service level agreements at Japanese companies and its expansion / Tomoaki Sonoda -- 12. Application of information and communication technology to the service industry -- focus on business process network / Yoshiyuki Nagasaka and Gunyung Lee. |
| ctrlnum | (OCoLC)824523177 |
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| discipline | Wirtschaftswissenschaften |
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| indexdate | 2024-11-27T13:25:08Z |
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| issn | 2010-4448 ; |
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| series | Japanese management and international studies ; |
| series2 | Japanese management and international studies, |
| spelling | Management of service businesses in Japan / editors, Yasuhiro Monden [and others]. Singapore ; Hackensack, N.J. : World Scientific, ©2013. 1 online resource (xix, 185 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Japanese management and international studies, 2010-4448 ; vol. 9 Includes bibliographical references and index. 1. Profit sharing that motivates inter-firm cooperation within a convenience store chain / Yasuhiro Monden and Noriko Hoshi -- 2. Profit management in the hotel industry / Akimichi Aoki -- 3. Kaizen activities and performance management in the sales finance business / Noriyuki Imai -- 4. Performance management in the auto sales business / Noriyuki Imai -- 5. Productivity improvement of service business based on the human resource development: application of Toyota production system to the insurance firm / Shino Hiiragi -- 6. Enacting entrepreneurial process on family business -- case of health care business / Dun-Hou Tsai, Anders W Johansson and Shang-Jen Li -- 7. Performance management systems of Japanese local governments / Takami Matsuo -- 8. Implementation of the balanced scorecard in the Japanese prefectural hospitals / Naoya Yamaguchi -- 9. Pricing policy and potential Cost reduction in telecommunications / Manabu Takano -- 10. Omotenashi: Japanese hospitality as the global standard / Nobuhiro Ikeda -- 11. The service level agreements at Japanese companies and its expansion / Tomoaki Sonoda -- 12. Application of information and communication technology to the service industry -- focus on business process network / Yoshiyuki Nagasaka and Gunyung Lee. With the service industry taking up the largest portion of its GDP, Japan has much to share in the area of managing service industry. This book explores and elucidates the unique management styles in non-manufacturing industries or service industries in contemporary Japan, both practically and theoretically through case studies. These specially selected cases are the management of the world No.1 convenience store chain of Seven-Eleven, the sales finance business and auto sales business of Toyota, application of TPS (Toyota Production System) to life insurance company, performance evaluation of local government, BSC (balance scorecard) in local government hospitals, cost and pricing policy of telecommunication company, Japanese-style "hospitality" in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry. The analyses presented in this book were carefully laid out in regard to the business in general. It will be useful for business practitioners in service industry and beneficial to the scholars, students or general readers interested in this area. Service industries Japan Management. Industrial management Japan. http://id.loc.gov/authorities/subjects/sh85065895 Services (Industrie) Japon Gestion. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Industrial management fast Service industries Management fast Japan fast https://id.oclc.org/worldcat/entity/E39PBJkT7GyCmyjxytDfqk6Yfq Monden, Yasuhiro, 1940- https://id.oclc.org/worldcat/entity/E39PBJgCJKkGjTRYXm8VgbcwYP http://id.loc.gov/authorities/names/n82232781 Print version: Management of service businesses in Japan. Singapore : World Scientific, ©2013 9789814374668 Japanese management and international studies ; v. 9. http://id.loc.gov/authorities/names/no2020133291 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=525642 Volltext |
| spellingShingle | Management of service businesses in Japan / Japanese management and international studies ; 1. Profit sharing that motivates inter-firm cooperation within a convenience store chain / Yasuhiro Monden and Noriko Hoshi -- 2. Profit management in the hotel industry / Akimichi Aoki -- 3. Kaizen activities and performance management in the sales finance business / Noriyuki Imai -- 4. Performance management in the auto sales business / Noriyuki Imai -- 5. Productivity improvement of service business based on the human resource development: application of Toyota production system to the insurance firm / Shino Hiiragi -- 6. Enacting entrepreneurial process on family business -- case of health care business / Dun-Hou Tsai, Anders W Johansson and Shang-Jen Li -- 7. Performance management systems of Japanese local governments / Takami Matsuo -- 8. Implementation of the balanced scorecard in the Japanese prefectural hospitals / Naoya Yamaguchi -- 9. Pricing policy and potential Cost reduction in telecommunications / Manabu Takano -- 10. Omotenashi: Japanese hospitality as the global standard / Nobuhiro Ikeda -- 11. The service level agreements at Japanese companies and its expansion / Tomoaki Sonoda -- 12. Application of information and communication technology to the service industry -- focus on business process network / Yoshiyuki Nagasaka and Gunyung Lee. Service industries Japan Management. Industrial management Japan. http://id.loc.gov/authorities/subjects/sh85065895 Services (Industrie) Japon Gestion. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Industrial management fast Service industries Management fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85065895 |
| title | Management of service businesses in Japan / |
| title_auth | Management of service businesses in Japan / |
| title_exact_search | Management of service businesses in Japan / |
| title_full | Management of service businesses in Japan / editors, Yasuhiro Monden [and others]. |
| title_fullStr | Management of service businesses in Japan / editors, Yasuhiro Monden [and others]. |
| title_full_unstemmed | Management of service businesses in Japan / editors, Yasuhiro Monden [and others]. |
| title_short | Management of service businesses in Japan / |
| title_sort | management of service businesses in japan |
| topic | Service industries Japan Management. Industrial management Japan. http://id.loc.gov/authorities/subjects/sh85065895 Services (Industrie) Japon Gestion. BUSINESS & ECONOMICS Industrial Management. bisacsh BUSINESS & ECONOMICS Management. bisacsh BUSINESS & ECONOMICS Management Science. bisacsh BUSINESS & ECONOMICS Organizational Behavior. bisacsh Industrial management fast Service industries Management fast |
| topic_facet | Service industries Japan Management. Industrial management Japan. Services (Industrie) Japon Gestion. BUSINESS & ECONOMICS Industrial Management. BUSINESS & ECONOMICS Management. BUSINESS & ECONOMICS Management Science. BUSINESS & ECONOMICS Organizational Behavior. Industrial management Service industries Management Japan |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=525642 |
| work_keys_str_mv | AT mondenyasuhiro managementofservicebusinessesinjapan |