The ITSM Iron Triangle :: Incidents, Changes and Problems.
This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Ely :
IT Governance Pub.,
2012.
|
| Schriftenreihe: | Stories in transforming ITIL® best practice into operational success, 1.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization?s particular needs. |
| Beschreibung: | 1 online resource (188 pages). |
| ISBN: | 9781849283182 1849283184 |
Internformat
MARC
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| 100 | 1 | |a McLean, Daniel. | |
| 245 | 1 | 4 | |a The ITSM Iron Triangle : |b Incidents, Changes and Problems. |
| 260 | |a Ely : |b IT Governance Pub., |c 2012. | ||
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| 505 | 0 | |a Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: Change in Assignment; Chapter 2: Into the Fire; Chapter 3: Turning up the Heat; Chapter 4: Searching for the Right Place to Start; Chapter 5: Investigating the Wetware; Chapter 6: Managing Service Outages; Chapter 7: Time to Refocus; Chapter 8: The Five Questions; Chapter 9: What is that Light at the End of the Tunnel?; Chapter 10: Not Everyone likes Answers; Chapter 11: Why Service Outages are like Dandelions; Chapter 12: When No One is Around; Chapter 13: The Right Thing the Wrong Way. | |
| 505 | 8 | |a Chapter 14: Going Through them ChangesChapter 15: Some Fingers Point and Some Hands Clap; Chapter 16: What Have you Done for me Today?; ITG Resources. | |
| 520 | |a This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization?s particular needs. | ||
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| 650 | 7 | |a BUSINESS & ECONOMICS |x Infrastructure. |2 bisacsh | |
| 650 | 7 | |a COMPUTERS |x General. |2 bisacsh | |
| 650 | 7 | |a Information technology |x Management |2 fast | |
| 776 | 0 | 8 | |i Print version: |a McLean, Daniel. |t ITSM Iron Triangle : Incidents, Changes and Problems. |d Ely : IT Governance Publishing, ©2012 |z 9781849283175 |
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Datensatz im Suchindex
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| contents | Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: Change in Assignment; Chapter 2: Into the Fire; Chapter 3: Turning up the Heat; Chapter 4: Searching for the Right Place to Start; Chapter 5: Investigating the Wetware; Chapter 6: Managing Service Outages; Chapter 7: Time to Refocus; Chapter 8: The Five Questions; Chapter 9: What is that Light at the End of the Tunnel?; Chapter 10: Not Everyone likes Answers; Chapter 11: Why Service Outages are like Dandelions; Chapter 12: When No One is Around; Chapter 13: The Right Thing the Wrong Way. Chapter 14: Going Through them ChangesChapter 15: Some Fingers Point and Some Hands Clap; Chapter 16: What Have you Done for me Today?; ITG Resources. |
| ctrlnum | (OCoLC)799769013 |
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| discipline | Wirtschaftswissenschaften |
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| id | ZDB-4-EBA-ocn799769013 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-27T13:24:50Z |
| institution | BVB |
| isbn | 9781849283182 1849283184 |
| language | English |
| oclc_num | 799769013 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (188 pages). |
| psigel | ZDB-4-EBA |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | IT Governance Pub., |
| record_format | marc |
| series | Stories in transforming ITIL® best practice into operational success, 1. |
| series2 | Stories in transforming ITIL® best practice into operational success, 1 |
| spelling | McLean, Daniel. The ITSM Iron Triangle : Incidents, Changes and Problems. Ely : IT Governance Pub., 2012. 1 online resource (188 pages). text txt rdacontent computer c rdamedia online resource cr rdacarrier Stories in transforming ITIL® best practice into operational success, 1 Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: Change in Assignment; Chapter 2: Into the Fire; Chapter 3: Turning up the Heat; Chapter 4: Searching for the Right Place to Start; Chapter 5: Investigating the Wetware; Chapter 6: Managing Service Outages; Chapter 7: Time to Refocus; Chapter 8: The Five Questions; Chapter 9: What is that Light at the End of the Tunnel?; Chapter 10: Not Everyone likes Answers; Chapter 11: Why Service Outages are like Dandelions; Chapter 12: When No One is Around; Chapter 13: The Right Thing the Wrong Way. Chapter 14: Going Through them ChangesChapter 15: Some Fingers Point and Some Hands Clap; Chapter 16: What Have you Done for me Today?; ITG Resources. This innovative work of fiction demonstrates how ITIL® best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization?s particular needs. Print version record. Business enterprises Information technology Management. Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Entreprises Technologie de l'information Gestion. Technologie de l'information Gestion. BUSINESS & ECONOMICS Corporate & Business History. bisacsh BUSINESS & ECONOMICS Infrastructure. bisacsh COMPUTERS General. bisacsh Information technology Management fast Print version: McLean, Daniel. ITSM Iron Triangle : Incidents, Changes and Problems. Ely : IT Governance Publishing, ©2012 9781849283175 Stories in transforming ITIL® best practice into operational success, 1. FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=571572 Volltext |
| spellingShingle | McLean, Daniel The ITSM Iron Triangle : Incidents, Changes and Problems. Stories in transforming ITIL® best practice into operational success, 1. Preface; About the Author; Acknowledgements; Contents; Introduction; Chapter 1: Change in Assignment; Chapter 2: Into the Fire; Chapter 3: Turning up the Heat; Chapter 4: Searching for the Right Place to Start; Chapter 5: Investigating the Wetware; Chapter 6: Managing Service Outages; Chapter 7: Time to Refocus; Chapter 8: The Five Questions; Chapter 9: What is that Light at the End of the Tunnel?; Chapter 10: Not Everyone likes Answers; Chapter 11: Why Service Outages are like Dandelions; Chapter 12: When No One is Around; Chapter 13: The Right Thing the Wrong Way. Chapter 14: Going Through them ChangesChapter 15: Some Fingers Point and Some Hands Clap; Chapter 16: What Have you Done for me Today?; ITG Resources. Business enterprises Information technology Management. Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Entreprises Technologie de l'information Gestion. Technologie de l'information Gestion. BUSINESS & ECONOMICS Corporate & Business History. bisacsh BUSINESS & ECONOMICS Infrastructure. bisacsh COMPUTERS General. bisacsh Information technology Management fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh2008006980 |
| title | The ITSM Iron Triangle : Incidents, Changes and Problems. |
| title_auth | The ITSM Iron Triangle : Incidents, Changes and Problems. |
| title_exact_search | The ITSM Iron Triangle : Incidents, Changes and Problems. |
| title_full | The ITSM Iron Triangle : Incidents, Changes and Problems. |
| title_fullStr | The ITSM Iron Triangle : Incidents, Changes and Problems. |
| title_full_unstemmed | The ITSM Iron Triangle : Incidents, Changes and Problems. |
| title_short | The ITSM Iron Triangle : |
| title_sort | itsm iron triangle incidents changes and problems |
| title_sub | Incidents, Changes and Problems. |
| topic | Business enterprises Information technology Management. Information technology Management. http://id.loc.gov/authorities/subjects/sh2008006980 Entreprises Technologie de l'information Gestion. Technologie de l'information Gestion. BUSINESS & ECONOMICS Corporate & Business History. bisacsh BUSINESS & ECONOMICS Infrastructure. bisacsh COMPUTERS General. bisacsh Information technology Management fast |
| topic_facet | Business enterprises Information technology Management. Information technology Management. Entreprises Technologie de l'information Gestion. Technologie de l'information Gestion. BUSINESS & ECONOMICS Corporate & Business History. BUSINESS & ECONOMICS Infrastructure. COMPUTERS General. Information technology Management |
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