Exits, Voices and Social Investment :: Citizens' Reaction to Public Services.
Examines how people's investment or stake in their communities affects the provision of public services.
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cambridge :
Cambridge University Press,
2012.
|
| Schriftenreihe: | Theories of institutional design.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Examines how people's investment or stake in their communities affects the provision of public services. |
| Beschreibung: | 1 online resource (208 pages) |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9781139377584 1139377582 9781139136709 1139136704 9781139380447 1139380443 9781107022423 1107022428 |
Internformat
MARC
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| 245 | 1 | 0 | |a Exits, Voices and Social Investment : |b Citizens' Reaction to Public Services. |
| 260 | |a Cambridge : |b Cambridge University Press, |c 2012. | ||
| 300 | |a 1 online resource (208 pages) | ||
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| 490 | 1 | |a Theories of Institutional Design | |
| 505 | 0 | |a Cover; EXITS, VOICES AND SOCIAL INVESTMENT; Series; Title; Copyright; Contents; Figures; Tables; Preface and acknowledgements; 1: Hirschman's original idea; New-formula Coca-Cola; Exit, voice and loyalty; Hirschman's puzzle; Elements of the three elements; Exit; Voice; Loyalty; The EVL mix; Criticisms and extensions of the EVL framework; Collective action problems; Product 'quality'; Loyalty as an 'equation filler'; Conclusions; 2: Exits, voices and the object of loyalty; Introduction; Hirschman's framework; Formalizing Hirschman; Choice and voice; Three exits; Tiebout exit; Three voices. | |
| 505 | 8 | |a SatisfactionLoyalty; Conclusions; 3: Exit, voice, loyalty and neglect; Introduction; Hirschman in the urban context; Exit, voice, loyalty and neglect; Active and passive; constructive and destructive; Use of EVLN; EVLN and citizen satisfaction with services; Loyalty: attitude or behaviour?; Conclusions; 4: The structure of UK public services and some simple relationships; Introduction; The nature of the data; The structure of services in the UK; Understanding the data; Describing exit and voice; The dimensions of exit and voice; Comparing combinations of voice and exit. | |
| 505 | 8 | |a Some simple relationshipsIndividual voice (for any service) will increase as dissatisfaction increases (for that service); Collective voice may show any relationship to general levels of satisfaction; Each type of exit will increase with dissatisfaction.; Summing up on satisfaction; Social class and voice; Conclusions; 5: Evidence of the major EVL relationships; Introduction; The exit-voice trade-off; The effects of loyalty; Voice, satisfaction and exit; Individual voice and exit; Responses to individual voice; Collective voice and exit; Locked in. | |
| 505 | 8 | |a Effects of loyalty on the exit-voice trade-offLoyalty and geographical exit; Loyalty and private exit; Loyalty and voice; Exit, voice and loyalty; Conclusions; 6: Exit, voice and welfare; Applying Hirschman; The costs of exit opportunities; The benefits of loyalty; Exit, voice and welfare; Appendix A: Summary of the empirical literature testing EVL; Employer-employee relationships; Consumers and producers; Social relationships; Comparative politics; Summing up; Appendix B: Note on statistical methods; Appendix C: The survey instrument; Bibliography; Index. | |
| 520 | |a Examines how people's investment or stake in their communities affects the provision of public services. | ||
| 588 | 0 | |a Print version record. | |
| 504 | |a Includes bibliographical references and index. | ||
| 650 | 0 | |a Human services. |0 http://id.loc.gov/authorities/subjects/sh87006649 | |
| 650 | 0 | |a Consumer satisfaction. |0 http://id.loc.gov/authorities/subjects/sh85031490 | |
| 650 | 0 | |a Public welfare administration. |0 http://id.loc.gov/authorities/subjects/sh85108856 | |
| 650 | 0 | |a Total quality management in human services. |0 http://id.loc.gov/authorities/subjects/sh96002266 | |
| 650 | 0 | |a Social service |x Societies, etc. |0 http://id.loc.gov/authorities/subjects/sh85124060 | |
| 650 | 6 | |a Services sociaux. | |
| 650 | 6 | |a Consommateurs |x Satisfaction. | |
| 650 | 6 | |a Aide sociale |x Administration. | |
| 650 | 6 | |a Qualité totale dans l'administration des services sociaux. | |
| 650 | 7 | |a social services. |2 aat | |
| 650 | 7 | |a POLITICAL SCIENCE |x Public Policy |x Social Services & Welfare. |2 bisacsh | |
| 650 | 7 | |a SOCIAL SCIENCE |x Human Services. |2 bisacsh | |
| 650 | 7 | |a Social service |x Societies, etc. |2 fast | |
| 650 | 7 | |a Consumer satisfaction |2 fast | |
| 650 | 7 | |a Human services |2 fast | |
| 650 | 7 | |a Public welfare administration |2 fast | |
| 650 | 7 | |a Total quality management in human services |2 fast | |
| 651 | 7 | |a Großbritannien |2 gnd | |
| 700 | 1 | |a John, Peter. | |
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| 776 | 0 | 8 | |i Print version: |a Dowding, Keith. |t Exits, Voices and Social Investment : Citizens' Reaction to Public Services. |d Cambridge : Cambridge University Press, ©2012 |z 9781107022423 |
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Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBA-ocn794327687 |
|---|---|
| _version_ | 1816881795560374272 |
| adam_text | |
| any_adam_object | |
| author | Dowding, Keith |
| author2 | John, Peter |
| author2_role | |
| author2_variant | p j pj |
| author_facet | Dowding, Keith John, Peter |
| author_role | |
| author_sort | Dowding, Keith |
| author_variant | k d kd |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
| callnumber-label | HV40 |
| callnumber-raw | HV40 .D69 2012 |
| callnumber-search | HV40 .D69 2012 |
| callnumber-sort | HV 240 D69 42012 |
| callnumber-subject | HV - Social Pathology, Criminology |
| collection | ZDB-4-EBA |
| contents | Cover; EXITS, VOICES AND SOCIAL INVESTMENT; Series; Title; Copyright; Contents; Figures; Tables; Preface and acknowledgements; 1: Hirschman's original idea; New-formula Coca-Cola; Exit, voice and loyalty; Hirschman's puzzle; Elements of the three elements; Exit; Voice; Loyalty; The EVL mix; Criticisms and extensions of the EVL framework; Collective action problems; Product 'quality'; Loyalty as an 'equation filler'; Conclusions; 2: Exits, voices and the object of loyalty; Introduction; Hirschman's framework; Formalizing Hirschman; Choice and voice; Three exits; Tiebout exit; Three voices. SatisfactionLoyalty; Conclusions; 3: Exit, voice, loyalty and neglect; Introduction; Hirschman in the urban context; Exit, voice, loyalty and neglect; Active and passive; constructive and destructive; Use of EVLN; EVLN and citizen satisfaction with services; Loyalty: attitude or behaviour?; Conclusions; 4: The structure of UK public services and some simple relationships; Introduction; The nature of the data; The structure of services in the UK; Understanding the data; Describing exit and voice; The dimensions of exit and voice; Comparing combinations of voice and exit. Some simple relationshipsIndividual voice (for any service) will increase as dissatisfaction increases (for that service); Collective voice may show any relationship to general levels of satisfaction; Each type of exit will increase with dissatisfaction.; Summing up on satisfaction; Social class and voice; Conclusions; 5: Evidence of the major EVL relationships; Introduction; The exit-voice trade-off; The effects of loyalty; Voice, satisfaction and exit; Individual voice and exit; Responses to individual voice; Collective voice and exit; Locked in. Effects of loyalty on the exit-voice trade-offLoyalty and geographical exit; Loyalty and private exit; Loyalty and voice; Exit, voice and loyalty; Conclusions; 6: Exit, voice and welfare; Applying Hirschman; The costs of exit opportunities; The benefits of loyalty; Exit, voice and welfare; Appendix A: Summary of the empirical literature testing EVL; Employer-employee relationships; Consumers and producers; Social relationships; Comparative politics; Summing up; Appendix B: Note on statistical methods; Appendix C: The survey instrument; Bibliography; Index. |
| ctrlnum | (OCoLC)794327687 |
| dewey-full | 361.0068 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 361 - Social problems and services |
| dewey-raw | 361.0068 |
| dewey-search | 361.0068 |
| dewey-sort | 3361.0068 |
| dewey-tens | 360 - Social problems and services; associations |
| discipline | Soziologie |
| format | Electronic eBook |
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| geographic | Großbritannien gnd |
| geographic_facet | Großbritannien |
| id | ZDB-4-EBA-ocn794327687 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-27T13:18:24Z |
| institution | BVB |
| isbn | 9781139377584 1139377582 9781139136709 1139136704 9781139380447 1139380443 9781107022423 1107022428 |
| language | English |
| oclc_num | 794327687 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (208 pages) |
| psigel | ZDB-4-EBA |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | Cambridge University Press, |
| record_format | marc |
| series | Theories of institutional design. |
| series2 | Theories of Institutional Design |
| spelling | Dowding, Keith. Exits, Voices and Social Investment : Citizens' Reaction to Public Services. Cambridge : Cambridge University Press, 2012. 1 online resource (208 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Theories of Institutional Design Cover; EXITS, VOICES AND SOCIAL INVESTMENT; Series; Title; Copyright; Contents; Figures; Tables; Preface and acknowledgements; 1: Hirschman's original idea; New-formula Coca-Cola; Exit, voice and loyalty; Hirschman's puzzle; Elements of the three elements; Exit; Voice; Loyalty; The EVL mix; Criticisms and extensions of the EVL framework; Collective action problems; Product 'quality'; Loyalty as an 'equation filler'; Conclusions; 2: Exits, voices and the object of loyalty; Introduction; Hirschman's framework; Formalizing Hirschman; Choice and voice; Three exits; Tiebout exit; Three voices. SatisfactionLoyalty; Conclusions; 3: Exit, voice, loyalty and neglect; Introduction; Hirschman in the urban context; Exit, voice, loyalty and neglect; Active and passive; constructive and destructive; Use of EVLN; EVLN and citizen satisfaction with services; Loyalty: attitude or behaviour?; Conclusions; 4: The structure of UK public services and some simple relationships; Introduction; The nature of the data; The structure of services in the UK; Understanding the data; Describing exit and voice; The dimensions of exit and voice; Comparing combinations of voice and exit. Some simple relationshipsIndividual voice (for any service) will increase as dissatisfaction increases (for that service); Collective voice may show any relationship to general levels of satisfaction; Each type of exit will increase with dissatisfaction.; Summing up on satisfaction; Social class and voice; Conclusions; 5: Evidence of the major EVL relationships; Introduction; The exit-voice trade-off; The effects of loyalty; Voice, satisfaction and exit; Individual voice and exit; Responses to individual voice; Collective voice and exit; Locked in. Effects of loyalty on the exit-voice trade-offLoyalty and geographical exit; Loyalty and private exit; Loyalty and voice; Exit, voice and loyalty; Conclusions; 6: Exit, voice and welfare; Applying Hirschman; The costs of exit opportunities; The benefits of loyalty; Exit, voice and welfare; Appendix A: Summary of the empirical literature testing EVL; Employer-employee relationships; Consumers and producers; Social relationships; Comparative politics; Summing up; Appendix B: Note on statistical methods; Appendix C: The survey instrument; Bibliography; Index. Examines how people's investment or stake in their communities affects the provision of public services. Print version record. Includes bibliographical references and index. Human services. http://id.loc.gov/authorities/subjects/sh87006649 Consumer satisfaction. http://id.loc.gov/authorities/subjects/sh85031490 Public welfare administration. http://id.loc.gov/authorities/subjects/sh85108856 Total quality management in human services. http://id.loc.gov/authorities/subjects/sh96002266 Social service Societies, etc. http://id.loc.gov/authorities/subjects/sh85124060 Services sociaux. Consommateurs Satisfaction. Aide sociale Administration. Qualité totale dans l'administration des services sociaux. social services. aat POLITICAL SCIENCE Public Policy Social Services & Welfare. bisacsh SOCIAL SCIENCE Human Services. bisacsh Social service Societies, etc. fast Consumer satisfaction fast Human services fast Public welfare administration fast Total quality management in human services fast Großbritannien gnd John, Peter. has work: Exits, voices and social investment (Text) https://id.oclc.org/worldcat/entity/E39PCGYxdXQ8yPttJ9VfVqXdry https://id.oclc.org/worldcat/ontology/hasWork Print version: Dowding, Keith. Exits, Voices and Social Investment : Citizens' Reaction to Public Services. Cambridge : Cambridge University Press, ©2012 9781107022423 Theories of institutional design. http://id.loc.gov/authorities/names/n94029785 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=443675 Volltext |
| spellingShingle | Dowding, Keith Exits, Voices and Social Investment : Citizens' Reaction to Public Services. Theories of institutional design. Cover; EXITS, VOICES AND SOCIAL INVESTMENT; Series; Title; Copyright; Contents; Figures; Tables; Preface and acknowledgements; 1: Hirschman's original idea; New-formula Coca-Cola; Exit, voice and loyalty; Hirschman's puzzle; Elements of the three elements; Exit; Voice; Loyalty; The EVL mix; Criticisms and extensions of the EVL framework; Collective action problems; Product 'quality'; Loyalty as an 'equation filler'; Conclusions; 2: Exits, voices and the object of loyalty; Introduction; Hirschman's framework; Formalizing Hirschman; Choice and voice; Three exits; Tiebout exit; Three voices. SatisfactionLoyalty; Conclusions; 3: Exit, voice, loyalty and neglect; Introduction; Hirschman in the urban context; Exit, voice, loyalty and neglect; Active and passive; constructive and destructive; Use of EVLN; EVLN and citizen satisfaction with services; Loyalty: attitude or behaviour?; Conclusions; 4: The structure of UK public services and some simple relationships; Introduction; The nature of the data; The structure of services in the UK; Understanding the data; Describing exit and voice; The dimensions of exit and voice; Comparing combinations of voice and exit. Some simple relationshipsIndividual voice (for any service) will increase as dissatisfaction increases (for that service); Collective voice may show any relationship to general levels of satisfaction; Each type of exit will increase with dissatisfaction.; Summing up on satisfaction; Social class and voice; Conclusions; 5: Evidence of the major EVL relationships; Introduction; The exit-voice trade-off; The effects of loyalty; Voice, satisfaction and exit; Individual voice and exit; Responses to individual voice; Collective voice and exit; Locked in. Effects of loyalty on the exit-voice trade-offLoyalty and geographical exit; Loyalty and private exit; Loyalty and voice; Exit, voice and loyalty; Conclusions; 6: Exit, voice and welfare; Applying Hirschman; The costs of exit opportunities; The benefits of loyalty; Exit, voice and welfare; Appendix A: Summary of the empirical literature testing EVL; Employer-employee relationships; Consumers and producers; Social relationships; Comparative politics; Summing up; Appendix B: Note on statistical methods; Appendix C: The survey instrument; Bibliography; Index. Human services. http://id.loc.gov/authorities/subjects/sh87006649 Consumer satisfaction. http://id.loc.gov/authorities/subjects/sh85031490 Public welfare administration. http://id.loc.gov/authorities/subjects/sh85108856 Total quality management in human services. http://id.loc.gov/authorities/subjects/sh96002266 Social service Societies, etc. http://id.loc.gov/authorities/subjects/sh85124060 Services sociaux. Consommateurs Satisfaction. Aide sociale Administration. Qualité totale dans l'administration des services sociaux. social services. aat POLITICAL SCIENCE Public Policy Social Services & Welfare. bisacsh SOCIAL SCIENCE Human Services. bisacsh Social service Societies, etc. fast Consumer satisfaction fast Human services fast Public welfare administration fast Total quality management in human services fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh87006649 http://id.loc.gov/authorities/subjects/sh85031490 http://id.loc.gov/authorities/subjects/sh85108856 http://id.loc.gov/authorities/subjects/sh96002266 http://id.loc.gov/authorities/subjects/sh85124060 |
| title | Exits, Voices and Social Investment : Citizens' Reaction to Public Services. |
| title_auth | Exits, Voices and Social Investment : Citizens' Reaction to Public Services. |
| title_exact_search | Exits, Voices and Social Investment : Citizens' Reaction to Public Services. |
| title_full | Exits, Voices and Social Investment : Citizens' Reaction to Public Services. |
| title_fullStr | Exits, Voices and Social Investment : Citizens' Reaction to Public Services. |
| title_full_unstemmed | Exits, Voices and Social Investment : Citizens' Reaction to Public Services. |
| title_short | Exits, Voices and Social Investment : |
| title_sort | exits voices and social investment citizens reaction to public services |
| title_sub | Citizens' Reaction to Public Services. |
| topic | Human services. http://id.loc.gov/authorities/subjects/sh87006649 Consumer satisfaction. http://id.loc.gov/authorities/subjects/sh85031490 Public welfare administration. http://id.loc.gov/authorities/subjects/sh85108856 Total quality management in human services. http://id.loc.gov/authorities/subjects/sh96002266 Social service Societies, etc. http://id.loc.gov/authorities/subjects/sh85124060 Services sociaux. Consommateurs Satisfaction. Aide sociale Administration. Qualité totale dans l'administration des services sociaux. social services. aat POLITICAL SCIENCE Public Policy Social Services & Welfare. bisacsh SOCIAL SCIENCE Human Services. bisacsh Social service Societies, etc. fast Consumer satisfaction fast Human services fast Public welfare administration fast Total quality management in human services fast |
| topic_facet | Human services. Consumer satisfaction. Public welfare administration. Total quality management in human services. Social service Societies, etc. Services sociaux. Consommateurs Satisfaction. Aide sociale Administration. Qualité totale dans l'administration des services sociaux. social services. POLITICAL SCIENCE Public Policy Social Services & Welfare. SOCIAL SCIENCE Human Services. Consumer satisfaction Human services Public welfare administration Total quality management in human services Großbritannien |
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| work_keys_str_mv | AT dowdingkeith exitsvoicesandsocialinvestmentcitizensreactiontopublicservices AT johnpeter exitsvoicesandsocialinvestmentcitizensreactiontopublicservices |