Measuring the performance of public services :: principles and practice /
"Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cambridge ; New York :
Cambridge University Press,
2012.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing"-- |
| Beschreibung: | 1 online resource (xv, 316 pages) : illustrations |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9781139220774 1139220772 9781139224208 1139224204 1139217682 9781139217682 9780511791550 0511791550 |
Internformat
MARC
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| 100 | 1 | |a Pidd, Michael. | |
| 245 | 1 | 0 | |a Measuring the performance of public services : |b principles and practice / |c Michael Pidd. |
| 264 | 1 | |a Cambridge ; |a New York : |b Cambridge University Press, |c 2012. | |
| 264 | 4 | |c ©2012 | |
| 300 | |a 1 online resource (xv, 316 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
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| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Preface -- Measuring public sector performance -- Why measure, what to measure and what can go wrong -- Measurement for improvement and planning -- Measurement for monitoring and control -- Measurement for comparison -- Measurement for accountability -- Measuring performance through time -- Scorecards and multidimensional indicators -- Composite indicators -- League tables and ranking -- Data envelopment analysis. | |
| 520 | |a "Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing"-- |c Provided by publisher. | ||
| 588 | 0 | |a Online resource; title from digital title page (viewed on October 25, 2019). | |
| 650 | 0 | |a Public administration |x Management. | |
| 650 | 0 | |a Public administration |x Management |x Evaluation. | |
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| 650 | 6 | |a Administration publique (Science) |x Gestion |x Évaluation. | |
| 650 | 6 | |a Administration publique (Science) |x Évaluation. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a POLITICAL SCIENCE |x Public Affairs & Administration. |2 bisacsh | |
| 650 | 7 | |a Public administration |x Evaluation |2 fast | |
| 650 | 7 | |a Public administration |x Management |2 fast | |
| 776 | 0 | 8 | |i Print version: |a Pidd, Michael. |t Measuring the Performance of Public Services : Principles and Practice. |d Cambridge : Cambridge University Press, ©2012 |z 9781107004658 |
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Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBA-ocn780425827 |
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| _version_ | 1816881789013065730 |
| adam_text | |
| any_adam_object | |
| author | Pidd, Michael |
| author_facet | Pidd, Michael |
| author_role | |
| author_sort | Pidd, Michael |
| author_variant | m p mp |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | J - Political Science |
| callnumber-label | JF1351 |
| callnumber-raw | JF1351 .P53 2012 |
| callnumber-search | JF1351 .P53 2012 |
| callnumber-sort | JF 41351 P53 42012 |
| callnumber-subject | JF - Public Administration |
| collection | ZDB-4-EBA |
| contents | Preface -- Measuring public sector performance -- Why measure, what to measure and what can go wrong -- Measurement for improvement and planning -- Measurement for monitoring and control -- Measurement for comparison -- Measurement for accountability -- Measuring performance through time -- Scorecards and multidimensional indicators -- Composite indicators -- League tables and ranking -- Data envelopment analysis. |
| ctrlnum | (OCoLC)780425827 |
| dewey-full | 352.3/75 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 352 - General considerations of public administration |
| dewey-raw | 352.3/75 |
| dewey-search | 352.3/75 |
| dewey-sort | 3352.3 275 |
| dewey-tens | 350 - Public administration and military science |
| format | Electronic eBook |
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| id | ZDB-4-EBA-ocn780425827 |
| illustrated | Illustrated |
| indexdate | 2024-11-27T13:18:18Z |
| institution | BVB |
| isbn | 9781139220774 1139220772 9781139224208 1139224204 1139217682 9781139217682 9780511791550 0511791550 |
| language | English |
| oclc_num | 780425827 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (xv, 316 pages) : illustrations |
| psigel | ZDB-4-EBA |
| publishDate | 2012 |
| publishDateSearch | 2012 |
| publishDateSort | 2012 |
| publisher | Cambridge University Press, |
| record_format | marc |
| spelling | Pidd, Michael. Measuring the performance of public services : principles and practice / Michael Pidd. Cambridge ; New York : Cambridge University Press, 2012. ©2012 1 online resource (xv, 316 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references and index. Preface -- Measuring public sector performance -- Why measure, what to measure and what can go wrong -- Measurement for improvement and planning -- Measurement for monitoring and control -- Measurement for comparison -- Measurement for accountability -- Measuring performance through time -- Scorecards and multidimensional indicators -- Composite indicators -- League tables and ranking -- Data envelopment analysis. "Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring and control, comparison and benchmarking and also ensures democratic accountability. This book shows how the principles, uses and practice of performance measurement for public services differ from those in for-profit organisations, being based on the need to add public value rather than profit. It describes methods and approaches for measuring performance through time, for constructing and using scorecards, composite indicators, the use of league tables and rankings and argues that data-envelopment analysis is a useful tool when thinking about performance. This demonstrates the importance of allowing for the multidimensional nature of performance, as well as the need to base measurement on a sound technical footing"-- Provided by publisher. Online resource; title from digital title page (viewed on October 25, 2019). Public administration Management. Public administration Management Evaluation. Public administration Evaluation. Administration publique (Science) Gestion. Administration publique (Science) Gestion Évaluation. Administration publique (Science) Évaluation. BUSINESS & ECONOMICS Organizational Behavior. bisacsh POLITICAL SCIENCE Public Affairs & Administration. bisacsh Public administration Evaluation fast Public administration Management fast Print version: Pidd, Michael. Measuring the Performance of Public Services : Principles and Practice. Cambridge : Cambridge University Press, ©2012 9781107004658 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=432794 Volltext |
| spellingShingle | Pidd, Michael Measuring the performance of public services : principles and practice / Preface -- Measuring public sector performance -- Why measure, what to measure and what can go wrong -- Measurement for improvement and planning -- Measurement for monitoring and control -- Measurement for comparison -- Measurement for accountability -- Measuring performance through time -- Scorecards and multidimensional indicators -- Composite indicators -- League tables and ranking -- Data envelopment analysis. Public administration Management. Public administration Management Evaluation. Public administration Evaluation. Administration publique (Science) Gestion. Administration publique (Science) Gestion Évaluation. Administration publique (Science) Évaluation. BUSINESS & ECONOMICS Organizational Behavior. bisacsh POLITICAL SCIENCE Public Affairs & Administration. bisacsh Public administration Evaluation fast Public administration Management fast |
| title | Measuring the performance of public services : principles and practice / |
| title_auth | Measuring the performance of public services : principles and practice / |
| title_exact_search | Measuring the performance of public services : principles and practice / |
| title_full | Measuring the performance of public services : principles and practice / Michael Pidd. |
| title_fullStr | Measuring the performance of public services : principles and practice / Michael Pidd. |
| title_full_unstemmed | Measuring the performance of public services : principles and practice / Michael Pidd. |
| title_short | Measuring the performance of public services : |
| title_sort | measuring the performance of public services principles and practice |
| title_sub | principles and practice / |
| topic | Public administration Management. Public administration Management Evaluation. Public administration Evaluation. Administration publique (Science) Gestion. Administration publique (Science) Gestion Évaluation. Administration publique (Science) Évaluation. BUSINESS & ECONOMICS Organizational Behavior. bisacsh POLITICAL SCIENCE Public Affairs & Administration. bisacsh Public administration Evaluation fast Public administration Management fast |
| topic_facet | Public administration Management. Public administration Management Evaluation. Public administration Evaluation. Administration publique (Science) Gestion. Administration publique (Science) Gestion Évaluation. Administration publique (Science) Évaluation. BUSINESS & ECONOMICS Organizational Behavior. POLITICAL SCIENCE Public Affairs & Administration. Public administration Evaluation Public administration Management |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=432794 |
| work_keys_str_mv | AT piddmichael measuringtheperformanceofpublicservicesprinciplesandpractice |