Connecting with clients :: practical communication for 10 common situations /
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Körperschaft: | |
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Lakewood, Colo. :
American Animal Hospital Association Press,
©2009.
|
| Ausgabe: | 2nd ed. |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Laurel Lagoni's name appears first on the earlier ed. |
| Beschreibung: | 1 online resource (xx, 22 pages) |
| Bibliographie: | Includes bibliographical references (pages 87-90). |
| ISBN: | 9781583261330 1583261338 |
Internformat
MARC
| LEADER | 00000cam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | ZDB-4-EBA-ocn759865329 | ||
| 003 | OCoLC | ||
| 005 | 20241004212047.0 | ||
| 006 | m o d | ||
| 007 | cr cnu---unuuu | ||
| 008 | 111107s2009 cou ob 000 0 eng d | ||
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| 020 | |a 9781583261330 |q (electronic bk.) | ||
| 020 | |a 1583261338 |q (electronic bk.) | ||
| 020 | |z 9781583261163 | ||
| 020 | |z 1583261168 | ||
| 035 | |a (OCoLC)759865329 | ||
| 050 | 4 | |a SF745 |b .L34 2009eb | |
| 060 | 4 | |a SF 745 |b D948c 2009 | |
| 072 | 7 | |a MED |x 089020 |2 bisacsh | |
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| 100 | 1 | |a Durrance, Dana. | |
| 245 | 1 | 0 | |a Connecting with clients : |b practical communication for 10 common situations / |c Dana Durrance, Laurel Lagoni. |
| 250 | |a 2nd ed. | ||
| 260 | |a Lakewood, Colo. : |b American Animal Hospital Association Press, |c ©2009. | ||
| 300 | |a 1 online resource (xx, 22 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 500 | |a Laurel Lagoni's name appears first on the earlier ed. | ||
| 504 | |a Includes bibliographical references (pages 87-90). | ||
| 505 | 0 | |a How to use this book -- Veterinary communication -- Communication protocols and clinical communication skills -- Communication protocols -- Clinical communication skills -- Nonverbal communication skills -- Verbal communication skills -- A note about email and telephone conversations -- Common situations -- Dealing with emergencies -- Dealing with financial constraints -- Dealing with mistakes, accidents, or unexpected outcomes -- Dealing with angry clients -- Dealing with complaining clients -- Dealing with anxious clients -- Dealing with indecisive clients -- Working with children -- Dealing with euthanasia appointments -- Dealing with grieving clients. | |
| 588 | 0 | |a Print version record. | |
| 650 | 0 | |a Veterinary medicine. |0 http://id.loc.gov/authorities/subjects/sh85143046 | |
| 650 | 0 | |a Veterinarian and client. |0 http://id.loc.gov/authorities/subjects/sh86002936 | |
| 650 | 0 | |a Interpersonal communication. |0 http://id.loc.gov/authorities/subjects/sh85067481 | |
| 650 | 0 | |a Pet owners |x Psychology. | |
| 650 | 0 | |a Medical personnel and patient. |0 http://id.loc.gov/authorities/subjects/sh85083000 | |
| 650 | 0 | |a Communication. |0 http://id.loc.gov/authorities/subjects/sh85029027 | |
| 650 | 0 | |a Misinformation. |0 http://id.loc.gov/authorities/subjects/sh2022005564 | |
| 650 | 2 | |a Professional-Patient Relations |0 https://id.nlm.nih.gov/mesh/D011369 | |
| 650 | 2 | |a Veterinary Medicine |x methods |0 https://id.nlm.nih.gov/mesh/D014730Q000379 | |
| 650 | 2 | |a Animal Technicians |x psychology |0 https://id.nlm.nih.gov/mesh/D017750Q000523 | |
| 650 | 2 | |a Human-Animal Bond. | |
| 650 | 2 | |a Communication |0 https://id.nlm.nih.gov/mesh/D003142 | |
| 650 | 2 | |a Veterinarians |x psychology |0 https://id.nlm.nih.gov/mesh/D018634Q000523 | |
| 650 | 2 | |a Veterinary Medicine |0 https://id.nlm.nih.gov/mesh/D014730 | |
| 650 | 6 | |a Médecine vétérinaire. | |
| 650 | 6 | |a Communication interpersonnelle. | |
| 650 | 6 | |a Relations personnel médical-patient. | |
| 650 | 6 | |a Communication. | |
| 650 | 6 | |a Information. | |
| 650 | 6 | |a Mésinformation. | |
| 650 | 7 | |a veterinary medicine. |2 aat | |
| 650 | 7 | |a communication functions. |2 aat | |
| 650 | 7 | |a communication (function) |2 aat | |
| 650 | 7 | |a MEDICAL |x Veterinary Medicine |x Food Animal. |2 bisacsh | |
| 650 | 7 | |a MEDICAL |x Veterinary Medicine |x Small Animal. |2 bisacsh | |
| 650 | 7 | |a Medical personnel and patient |2 fast | |
| 650 | 7 | |a Communication |2 fast | |
| 650 | 7 | |a Interpersonal communication |2 fast | |
| 650 | 7 | |a Pet owners |x Psychology |2 fast | |
| 650 | 7 | |a Veterinarian and client |2 fast | |
| 650 | 7 | |a Veterinary medicine |2 fast | |
| 700 | 1 | |a Lagoni, Laurel. | |
| 700 | 1 | |a Lagoni, Laurel. |t Connecting with clients. | |
| 710 | 2 | |a American Animal Hospital Association. |0 http://id.loc.gov/authorities/names/n80043562 | |
| 758 | |i has work: |a Connecting with Clients: Practical Communication for 10 Common Situations (Text) |1 https://id.oclc.org/worldcat/entity/E39PCXjvxFfXVtBqCXdVXjdkH3 |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Durrance, Dana. |t Connecting with clients. |b 2nd ed. |d Lakewood, Colo. : American Animal Hospital Association Press, ©2009 |z 9781583261163 |w (DLC) 2009045418 |w (OCoLC)461256278 |
| 856 | 4 | 0 | |l FWS01 |p ZDB-4-EBA |q FWS_PDA_EBA |u https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=400105 |3 Volltext |
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Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBA-ocn759865329 |
|---|---|
| _version_ | 1816881776194224128 |
| adam_text | |
| any_adam_object | |
| author | Durrance, Dana |
| author2 | Lagoni, Laurel Lagoni, Laurel |
| author2_role | |
| author2_variant | l l ll l l ll |
| author_corporate | American Animal Hospital Association |
| author_corporate_role | |
| author_facet | Durrance, Dana Lagoni, Laurel Lagoni, Laurel American Animal Hospital Association |
| author_role | |
| author_sort | Durrance, Dana |
| author_variant | d d dd |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | S - Agriculture |
| callnumber-label | SF745 |
| callnumber-raw | SF745 .L34 2009eb |
| callnumber-search | SF745 .L34 2009eb |
| callnumber-sort | SF 3745 L34 42009EB |
| callnumber-subject | SF - Animal Culture |
| collection | ZDB-4-EBA |
| contents | How to use this book -- Veterinary communication -- Communication protocols and clinical communication skills -- Communication protocols -- Clinical communication skills -- Nonverbal communication skills -- Verbal communication skills -- A note about email and telephone conversations -- Common situations -- Dealing with emergencies -- Dealing with financial constraints -- Dealing with mistakes, accidents, or unexpected outcomes -- Dealing with angry clients -- Dealing with complaining clients -- Dealing with anxious clients -- Dealing with indecisive clients -- Working with children -- Dealing with euthanasia appointments -- Dealing with grieving clients. |
| ctrlnum | (OCoLC)759865329 |
| dewey-full | 636.089/0696 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 636 - Animal husbandry |
| dewey-raw | 636.089/0696 |
| dewey-search | 636.089/0696 |
| dewey-sort | 3636.089 3696 |
| dewey-tens | 630 - Agriculture and related technologies |
| discipline | Agrar-/Forst-/Ernährungs-/Haushaltswissenschaft / Gartenbau |
| edition | 2nd ed. |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| indexdate | 2024-11-27T13:18:05Z |
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| language | English |
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| spelling | Durrance, Dana. Connecting with clients : practical communication for 10 common situations / Dana Durrance, Laurel Lagoni. 2nd ed. Lakewood, Colo. : American Animal Hospital Association Press, ©2009. 1 online resource (xx, 22 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Laurel Lagoni's name appears first on the earlier ed. Includes bibliographical references (pages 87-90). How to use this book -- Veterinary communication -- Communication protocols and clinical communication skills -- Communication protocols -- Clinical communication skills -- Nonverbal communication skills -- Verbal communication skills -- A note about email and telephone conversations -- Common situations -- Dealing with emergencies -- Dealing with financial constraints -- Dealing with mistakes, accidents, or unexpected outcomes -- Dealing with angry clients -- Dealing with complaining clients -- Dealing with anxious clients -- Dealing with indecisive clients -- Working with children -- Dealing with euthanasia appointments -- Dealing with grieving clients. Print version record. Veterinary medicine. http://id.loc.gov/authorities/subjects/sh85143046 Veterinarian and client. http://id.loc.gov/authorities/subjects/sh86002936 Interpersonal communication. http://id.loc.gov/authorities/subjects/sh85067481 Pet owners Psychology. Medical personnel and patient. http://id.loc.gov/authorities/subjects/sh85083000 Communication. http://id.loc.gov/authorities/subjects/sh85029027 Misinformation. http://id.loc.gov/authorities/subjects/sh2022005564 Professional-Patient Relations https://id.nlm.nih.gov/mesh/D011369 Veterinary Medicine methods https://id.nlm.nih.gov/mesh/D014730Q000379 Animal Technicians psychology https://id.nlm.nih.gov/mesh/D017750Q000523 Human-Animal Bond. Communication https://id.nlm.nih.gov/mesh/D003142 Veterinarians psychology https://id.nlm.nih.gov/mesh/D018634Q000523 Veterinary Medicine https://id.nlm.nih.gov/mesh/D014730 Médecine vétérinaire. Communication interpersonnelle. Relations personnel médical-patient. Communication. Information. Mésinformation. veterinary medicine. aat communication functions. aat communication (function) aat MEDICAL Veterinary Medicine Food Animal. bisacsh MEDICAL Veterinary Medicine Small Animal. bisacsh Medical personnel and patient fast Communication fast Interpersonal communication fast Pet owners Psychology fast Veterinarian and client fast Veterinary medicine fast Lagoni, Laurel. Lagoni, Laurel. Connecting with clients. American Animal Hospital Association. http://id.loc.gov/authorities/names/n80043562 has work: Connecting with Clients: Practical Communication for 10 Common Situations (Text) https://id.oclc.org/worldcat/entity/E39PCXjvxFfXVtBqCXdVXjdkH3 https://id.oclc.org/worldcat/ontology/hasWork Print version: Durrance, Dana. Connecting with clients. 2nd ed. Lakewood, Colo. : American Animal Hospital Association Press, ©2009 9781583261163 (DLC) 2009045418 (OCoLC)461256278 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=400105 Volltext |
| spellingShingle | Durrance, Dana Connecting with clients : practical communication for 10 common situations / How to use this book -- Veterinary communication -- Communication protocols and clinical communication skills -- Communication protocols -- Clinical communication skills -- Nonverbal communication skills -- Verbal communication skills -- A note about email and telephone conversations -- Common situations -- Dealing with emergencies -- Dealing with financial constraints -- Dealing with mistakes, accidents, or unexpected outcomes -- Dealing with angry clients -- Dealing with complaining clients -- Dealing with anxious clients -- Dealing with indecisive clients -- Working with children -- Dealing with euthanasia appointments -- Dealing with grieving clients. Veterinary medicine. http://id.loc.gov/authorities/subjects/sh85143046 Veterinarian and client. http://id.loc.gov/authorities/subjects/sh86002936 Interpersonal communication. http://id.loc.gov/authorities/subjects/sh85067481 Pet owners Psychology. Medical personnel and patient. http://id.loc.gov/authorities/subjects/sh85083000 Communication. http://id.loc.gov/authorities/subjects/sh85029027 Misinformation. http://id.loc.gov/authorities/subjects/sh2022005564 Professional-Patient Relations https://id.nlm.nih.gov/mesh/D011369 Veterinary Medicine methods https://id.nlm.nih.gov/mesh/D014730Q000379 Animal Technicians psychology https://id.nlm.nih.gov/mesh/D017750Q000523 Human-Animal Bond. Communication https://id.nlm.nih.gov/mesh/D003142 Veterinarians psychology https://id.nlm.nih.gov/mesh/D018634Q000523 Veterinary Medicine https://id.nlm.nih.gov/mesh/D014730 Médecine vétérinaire. Communication interpersonnelle. Relations personnel médical-patient. Communication. Information. Mésinformation. veterinary medicine. aat communication functions. aat communication (function) aat MEDICAL Veterinary Medicine Food Animal. bisacsh MEDICAL Veterinary Medicine Small Animal. bisacsh Medical personnel and patient fast Communication fast Interpersonal communication fast Pet owners Psychology fast Veterinarian and client fast Veterinary medicine fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85143046 http://id.loc.gov/authorities/subjects/sh86002936 http://id.loc.gov/authorities/subjects/sh85067481 http://id.loc.gov/authorities/subjects/sh85083000 http://id.loc.gov/authorities/subjects/sh85029027 http://id.loc.gov/authorities/subjects/sh2022005564 https://id.nlm.nih.gov/mesh/D011369 https://id.nlm.nih.gov/mesh/D014730Q000379 https://id.nlm.nih.gov/mesh/D017750Q000523 https://id.nlm.nih.gov/mesh/D003142 https://id.nlm.nih.gov/mesh/D018634Q000523 https://id.nlm.nih.gov/mesh/D014730 |
| title | Connecting with clients : practical communication for 10 common situations / |
| title_alt | Connecting with clients. |
| title_auth | Connecting with clients : practical communication for 10 common situations / |
| title_exact_search | Connecting with clients : practical communication for 10 common situations / |
| title_full | Connecting with clients : practical communication for 10 common situations / Dana Durrance, Laurel Lagoni. |
| title_fullStr | Connecting with clients : practical communication for 10 common situations / Dana Durrance, Laurel Lagoni. |
| title_full_unstemmed | Connecting with clients : practical communication for 10 common situations / Dana Durrance, Laurel Lagoni. |
| title_short | Connecting with clients : |
| title_sort | connecting with clients practical communication for 10 common situations |
| title_sub | practical communication for 10 common situations / |
| topic | Veterinary medicine. http://id.loc.gov/authorities/subjects/sh85143046 Veterinarian and client. http://id.loc.gov/authorities/subjects/sh86002936 Interpersonal communication. http://id.loc.gov/authorities/subjects/sh85067481 Pet owners Psychology. Medical personnel and patient. http://id.loc.gov/authorities/subjects/sh85083000 Communication. http://id.loc.gov/authorities/subjects/sh85029027 Misinformation. http://id.loc.gov/authorities/subjects/sh2022005564 Professional-Patient Relations https://id.nlm.nih.gov/mesh/D011369 Veterinary Medicine methods https://id.nlm.nih.gov/mesh/D014730Q000379 Animal Technicians psychology https://id.nlm.nih.gov/mesh/D017750Q000523 Human-Animal Bond. Communication https://id.nlm.nih.gov/mesh/D003142 Veterinarians psychology https://id.nlm.nih.gov/mesh/D018634Q000523 Veterinary Medicine https://id.nlm.nih.gov/mesh/D014730 Médecine vétérinaire. Communication interpersonnelle. Relations personnel médical-patient. Communication. Information. Mésinformation. veterinary medicine. aat communication functions. aat communication (function) aat MEDICAL Veterinary Medicine Food Animal. bisacsh MEDICAL Veterinary Medicine Small Animal. bisacsh Medical personnel and patient fast Communication fast Interpersonal communication fast Pet owners Psychology fast Veterinarian and client fast Veterinary medicine fast |
| topic_facet | Veterinary medicine. Veterinarian and client. Interpersonal communication. Pet owners Psychology. Medical personnel and patient. Communication. Misinformation. Professional-Patient Relations Veterinary Medicine methods Animal Technicians psychology Human-Animal Bond. Communication Veterinarians psychology Veterinary Medicine Médecine vétérinaire. Communication interpersonnelle. Relations personnel médical-patient. Information. Mésinformation. veterinary medicine. communication functions. communication (function) MEDICAL Veterinary Medicine Food Animal. MEDICAL Veterinary Medicine Small Animal. Medical personnel and patient Interpersonal communication Pet owners Psychology Veterinarian and client Veterinary medicine |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=400105 |
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