Verfügbarkeit: The service state :

The service state :: rhetoric, reality and promise /

In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How sho...

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Bibliographische Detailangaben
Weitere Verfasser:	Dutil, Patrice A., 1960-
Format:	Elektronisch E-Book
Sprache:	English
Veröffentlicht:	Ottawa [Ont.] : University of Ottawa Press, ©2010
Schriftenreihe:	Governance series (Ottawa, Ont.) ; 25.
Schlagworte:	Administrative agencies > Customer services > Canada. Consumer satisfaction > Canada > Evaluation. Electronic government information > Canada. Internet in public administration > Canada. Consommateurs > Satisfaction > Canada > Évaluation. Administration publique en ligne > Canada. POLITICAL SCIENCE > Public Policy > General. Administrative agencies > Customer services Consumer satisfaction > Evaluation Electronic government information Internet in public administration Canada
Online-Zugang:	Volltext
Zusammenfassung:	In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance?
Beschreibung:	1 online resource (xiv, 194 pages)
Bibliographie:	Includes bibliographical references and index.
ISBN:	9780776619163 0776619160
ISSN:	1487-3052 ;

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contents	Service transformation in a citizen-centric world -- Serving whom : customers, clients or citizens? -- Are we satified and is that the point? -- Can we create a service culture? -- Can we meet the governance challenge? -- Can we work across jurisdictional boundaries? -- Will Web 2.0 change everything? -- Conclusion : Now the real work begins ...
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spelling	The service state : rhetoric, reality and promise / Patrice Dutil [and others]. Ottawa [Ont.] : University of Ottawa Press, ©2010 (Saint-Lazare, Quebec : Canadian Electronic Library, 2010) 1 online resource (xiv, 194 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier data file Governance series, 1487-3052 ; 25 Includes bibliographical references and index. Service transformation in a citizen-centric world -- Serving whom : customers, clients or citizens? -- Are we satified and is that the point? -- Can we create a service culture? -- Can we meet the governance challenge? -- Can we work across jurisdictional boundaries? -- Will Web 2.0 change everything? -- Conclusion : Now the real work begins ... In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance? Administrative agencies Customer services Canada. Consumer satisfaction Canada Evaluation. Electronic government information Canada. Internet in public administration Canada. Consommateurs Satisfaction Canada Évaluation. Administration publique en ligne Canada. POLITICAL SCIENCE Public Policy General. bisacsh Administrative agencies Customer services fast Consumer satisfaction Evaluation fast Electronic government information fast Internet in public administration fast Canada fast https://id.oclc.org/worldcat/entity/E39PBJkMHVW4rfVXPrhVP4VwG3 Dutil, Patrice A., 1960- https://id.oclc.org/worldcat/entity/E39PCjMpVtgWRVwr3m8YgYbcRq http://id.loc.gov/authorities/names/n95055428 has work: The service state (Text) https://id.oclc.org/worldcat/entity/E39PCFFYXRVv3Hmxg4txdvf44q https://id.oclc.org/worldcat/ontology/hasWork Print version: 9780776607436 Governance series (Ottawa, Ont.) ; 25. 1487-3052 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=1431367 Volltext
spellingShingle	The service state : rhetoric, reality and promise / Governance series (Ottawa, Ont.) ; Service transformation in a citizen-centric world -- Serving whom : customers, clients or citizens? -- Are we satified and is that the point? -- Can we create a service culture? -- Can we meet the governance challenge? -- Can we work across jurisdictional boundaries? -- Will Web 2.0 change everything? -- Conclusion : Now the real work begins ... Administrative agencies Customer services Canada. Consumer satisfaction Canada Evaluation. Electronic government information Canada. Internet in public administration Canada. Consommateurs Satisfaction Canada Évaluation. Administration publique en ligne Canada. POLITICAL SCIENCE Public Policy General. bisacsh Administrative agencies Customer services fast Consumer satisfaction Evaluation fast Electronic government information fast Internet in public administration fast
title	The service state : rhetoric, reality and promise /
title_auth	The service state : rhetoric, reality and promise /
title_exact_search	The service state : rhetoric, reality and promise /
title_full	The service state : rhetoric, reality and promise / Patrice Dutil [and others].
title_fullStr	The service state : rhetoric, reality and promise / Patrice Dutil [and others].
title_full_unstemmed	The service state : rhetoric, reality and promise / Patrice Dutil [and others].
title_short	The service state :
title_sort	service state rhetoric reality and promise
title_sub	rhetoric, reality and promise /
topic	Administrative agencies Customer services Canada. Consumer satisfaction Canada Evaluation. Electronic government information Canada. Internet in public administration Canada. Consommateurs Satisfaction Canada Évaluation. Administration publique en ligne Canada. POLITICAL SCIENCE Public Policy General. bisacsh Administrative agencies Customer services fast Consumer satisfaction Evaluation fast Electronic government information fast Internet in public administration fast
topic_facet	Administrative agencies Customer services Canada. Consumer satisfaction Canada Evaluation. Electronic government information Canada. Internet in public administration Canada. Consommateurs Satisfaction Canada Évaluation. Administration publique en ligne Canada. POLITICAL SCIENCE Public Policy General. Administrative agencies Customer services Consumer satisfaction Evaluation Electronic government information Internet in public administration Canada
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