Connecting knowledge and performance in public services :: from knowing to doing /
"The performance of public services is now more closely scrutinised than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, star ratings, user opinion surveys, performance i...
Gespeichert in:
| Weitere Verfasser: | , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cambridge ; New York :
Cambridge University Press,
2010.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "The performance of public services is now more closely scrutinised than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, star ratings, user opinion surveys, performance indicators and the like with which to judge them. This increased scrutiny and performance measurement has undoubtedly produced improved public services. Yet we still have a limited understanding about how this information can be best used to bring about improvements in performance. What goes on inside the 'black box' of public organisations to move from information to action, or from 'knowing' to 'doing'? This book tackles this important question by reviewing a wide range of performance mechanisms. It explores how information about performance can be translated into improvements in services and, conversely, why this does not always happen in practice"-- |
| Beschreibung: | 1 online resource (xviii, 295 pages) : illustrations |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9780511860348 051186034X 9780511762000 0511762003 0511856865 9780511856860 |
Internformat
MARC
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| 245 | 0 | 0 | |a Connecting knowledge and performance in public services : |b from knowing to doing / |c edited by Kieran Walshe, Gill Harvey, Pauline Jas. |
| 260 | |a Cambridge ; |a New York : |b Cambridge University Press, |c 2010. | ||
| 300 | |a 1 online resource (xviii, 295 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 520 | |a "The performance of public services is now more closely scrutinised than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, star ratings, user opinion surveys, performance indicators and the like with which to judge them. This increased scrutiny and performance measurement has undoubtedly produced improved public services. Yet we still have a limited understanding about how this information can be best used to bring about improvements in performance. What goes on inside the 'black box' of public organisations to move from information to action, or from 'knowing' to 'doing'? This book tackles this important question by reviewing a wide range of performance mechanisms. It explores how information about performance can be translated into improvements in services and, conversely, why this does not always happen in practice"-- |c Provided by publisher | ||
| 504 | |a Includes bibliographical references and index. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | 0 | |g Introduction : |t Knowledge and performance : theory and practice / |r Kieran Walshe, |r Gill Harvey, |r Pauline Jas -- |t Knowledge from inspection : external oversight and information to improve performance / |r Steve Martin -- |t How is information used to improve public performance? : exploring the dynamics of performance information / |r Steven Van de Walle, |r Wouter Van Dooren -- |t Citizens, users or consumers : the voice of the public and its influence on improving performance / |r Ian Greener -- |t Competition and choice : the place of markets in connecting information and performance improvement / |r Carol Propper, |r Deborah Wilson -- |t The role of corporate governance and boards in organisational performance / |r Naomi Chambers, |r Chris Cornforth -- |t Change at the top : connecting political and managerial transition with performance / |r George Boyne, |r Oliver James, |r Peter John, |r Nicolai Petrovsky -- |t The role of leadership in knowledge creation and transfer for organisational learning and improvement / |r Jean Hartley, |r Lyndsay Rashman -- |t Process improvement and lean thinking : using knowledge and information to improve performance / |r Zoe Radnor -- |t Using evidence : how social research could be better used to improve public service performance / |r Huw Davies, |r Sandra Nutley, |r Isabel Walter -- |t Absorptive capacity : how organisations assimilate and apply knowledge to improve performance / |r Gill Harvey, |r Pauline Jas, |r Kieran Walshe, |r Chris Skelcher -- |t Knowing through doing : unleashing latent dynamic capabilities in the public sector / |r Ann Casebeer, |r Trish Reay, |r James Dewald, |r Amy Pablo -- |g Conclusions : |t A puzzle, three pieces, many theories and a problem / |r Colin Talbot. |
| 650 | 0 | |a Municipal services |x Management. | |
| 650 | 6 | |a Services municipaux |x Gestion. | |
| 650 | 7 | |a POLITICAL SCIENCE |x Public Affairs & Administration. |2 bisacsh | |
| 650 | 7 | |a Municipal services |x Management |2 fast | |
| 700 | 1 | |a Walshe, Kieran. |0 http://id.loc.gov/authorities/names/n96801759 | |
| 700 | 1 | |a Harvey, Gill, |d 1963- |1 https://id.oclc.org/worldcat/entity/E39PCjKJJTMQMMQdwxGf3TpVmd |0 http://id.loc.gov/authorities/names/n89139213 | |
| 700 | 1 | |a Jas, Pauline. |0 http://id.loc.gov/authorities/names/nr2002010857 | |
| 758 | |i has work: |a Connecting knowledge and performance in public services (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGHgCKMFBftMGXVD6M79wC |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |t Connecting knowledge and performance in public services. |d Cambridge ; New York : Cambridge University Press, 2010 |z 9780521195461 |w (DLC) 2010021907 |w (OCoLC)631750907 |
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|---|---|
| _version_ | 1816881751462510592 |
| adam_text | |
| any_adam_object | |
| author2 | Walshe, Kieran Harvey, Gill, 1963- Jas, Pauline |
| author2_role | |
| author2_variant | k w kw g h gh p j pj |
| author_GND | http://id.loc.gov/authorities/names/n96801759 http://id.loc.gov/authorities/names/n89139213 http://id.loc.gov/authorities/names/nr2002010857 |
| author_additional | Kieran Walshe, Gill Harvey, Pauline Jas -- Steve Martin -- Steven Van de Walle, Wouter Van Dooren -- Ian Greener -- Carol Propper, Deborah Wilson -- Naomi Chambers, Chris Cornforth -- George Boyne, Oliver James, Peter John, Nicolai Petrovsky -- Jean Hartley, Lyndsay Rashman -- Zoe Radnor -- Huw Davies, Sandra Nutley, Isabel Walter -- Pauline Jas, Chris Skelcher -- Ann Casebeer, Trish Reay, James Dewald, Amy Pablo -- Colin Talbot. |
| author_facet | Walshe, Kieran Harvey, Gill, 1963- Jas, Pauline |
| author_sort | Walshe, Kieran |
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| callnumber-raw | HD4431 .C66 2010eb |
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| callnumber-sort | HD 44431 C66 42010EB |
| callnumber-subject | HD - Industries, Land Use, Labor |
| collection | ZDB-4-EBA |
| contents | Knowledge and performance : theory and practice / Knowledge from inspection : external oversight and information to improve performance / How is information used to improve public performance? : exploring the dynamics of performance information / Citizens, users or consumers : the voice of the public and its influence on improving performance / Competition and choice : the place of markets in connecting information and performance improvement / The role of corporate governance and boards in organisational performance / Change at the top : connecting political and managerial transition with performance / The role of leadership in knowledge creation and transfer for organisational learning and improvement / Process improvement and lean thinking : using knowledge and information to improve performance / Using evidence : how social research could be better used to improve public service performance / Absorptive capacity : how organisations assimilate and apply knowledge to improve performance / Knowing through doing : unleashing latent dynamic capabilities in the public sector / A puzzle, three pieces, many theories and a problem / |
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| dewey-full | 352.6/6 |
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| dewey-ones | 352 - General considerations of public administration |
| dewey-raw | 352.6/6 |
| dewey-search | 352.6/6 |
| dewey-sort | 3352.6 16 |
| dewey-tens | 350 - Public administration and military science |
| format | Electronic eBook |
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| illustrated | Illustrated |
| indexdate | 2024-11-27T13:17:42Z |
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| isbn | 9780511860348 051186034X 9780511762000 0511762003 0511856865 9780511856860 |
| language | English |
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| physical | 1 online resource (xviii, 295 pages) : illustrations |
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| publisher | Cambridge University Press, |
| record_format | marc |
| spelling | Connecting knowledge and performance in public services : from knowing to doing / edited by Kieran Walshe, Gill Harvey, Pauline Jas. Cambridge ; New York : Cambridge University Press, 2010. 1 online resource (xviii, 295 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier "The performance of public services is now more closely scrutinised than ever before. Every teacher, doctor, social worker or probation officer knows that behind them stands a restless army of overseers, equipped with a panoply of league tables, star ratings, user opinion surveys, performance indicators and the like with which to judge them. This increased scrutiny and performance measurement has undoubtedly produced improved public services. Yet we still have a limited understanding about how this information can be best used to bring about improvements in performance. What goes on inside the 'black box' of public organisations to move from information to action, or from 'knowing' to 'doing'? This book tackles this important question by reviewing a wide range of performance mechanisms. It explores how information about performance can be translated into improvements in services and, conversely, why this does not always happen in practice"-- Provided by publisher Includes bibliographical references and index. Print version record. Introduction : Knowledge and performance : theory and practice / Kieran Walshe, Gill Harvey, Pauline Jas -- Knowledge from inspection : external oversight and information to improve performance / Steve Martin -- How is information used to improve public performance? : exploring the dynamics of performance information / Steven Van de Walle, Wouter Van Dooren -- Citizens, users or consumers : the voice of the public and its influence on improving performance / Ian Greener -- Competition and choice : the place of markets in connecting information and performance improvement / Carol Propper, Deborah Wilson -- The role of corporate governance and boards in organisational performance / Naomi Chambers, Chris Cornforth -- Change at the top : connecting political and managerial transition with performance / George Boyne, Oliver James, Peter John, Nicolai Petrovsky -- The role of leadership in knowledge creation and transfer for organisational learning and improvement / Jean Hartley, Lyndsay Rashman -- Process improvement and lean thinking : using knowledge and information to improve performance / Zoe Radnor -- Using evidence : how social research could be better used to improve public service performance / Huw Davies, Sandra Nutley, Isabel Walter -- Absorptive capacity : how organisations assimilate and apply knowledge to improve performance / Gill Harvey, Pauline Jas, Kieran Walshe, Chris Skelcher -- Knowing through doing : unleashing latent dynamic capabilities in the public sector / Ann Casebeer, Trish Reay, James Dewald, Amy Pablo -- Conclusions : A puzzle, three pieces, many theories and a problem / Colin Talbot. Municipal services Management. Services municipaux Gestion. POLITICAL SCIENCE Public Affairs & Administration. bisacsh Municipal services Management fast Walshe, Kieran. http://id.loc.gov/authorities/names/n96801759 Harvey, Gill, 1963- https://id.oclc.org/worldcat/entity/E39PCjKJJTMQMMQdwxGf3TpVmd http://id.loc.gov/authorities/names/n89139213 Jas, Pauline. http://id.loc.gov/authorities/names/nr2002010857 has work: Connecting knowledge and performance in public services (Text) https://id.oclc.org/worldcat/entity/E39PCGHgCKMFBftMGXVD6M79wC https://id.oclc.org/worldcat/ontology/hasWork Print version: Connecting knowledge and performance in public services. Cambridge ; New York : Cambridge University Press, 2010 9780521195461 (DLC) 2010021907 (OCoLC)631750907 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=347826 Volltext |
| spellingShingle | Connecting knowledge and performance in public services : from knowing to doing / Knowledge and performance : theory and practice / Knowledge from inspection : external oversight and information to improve performance / How is information used to improve public performance? : exploring the dynamics of performance information / Citizens, users or consumers : the voice of the public and its influence on improving performance / Competition and choice : the place of markets in connecting information and performance improvement / The role of corporate governance and boards in organisational performance / Change at the top : connecting political and managerial transition with performance / The role of leadership in knowledge creation and transfer for organisational learning and improvement / Process improvement and lean thinking : using knowledge and information to improve performance / Using evidence : how social research could be better used to improve public service performance / Absorptive capacity : how organisations assimilate and apply knowledge to improve performance / Knowing through doing : unleashing latent dynamic capabilities in the public sector / A puzzle, three pieces, many theories and a problem / Municipal services Management. Services municipaux Gestion. POLITICAL SCIENCE Public Affairs & Administration. bisacsh Municipal services Management fast |
| title | Connecting knowledge and performance in public services : from knowing to doing / |
| title_alt | Knowledge and performance : theory and practice / Knowledge from inspection : external oversight and information to improve performance / How is information used to improve public performance? : exploring the dynamics of performance information / Citizens, users or consumers : the voice of the public and its influence on improving performance / Competition and choice : the place of markets in connecting information and performance improvement / The role of corporate governance and boards in organisational performance / Change at the top : connecting political and managerial transition with performance / The role of leadership in knowledge creation and transfer for organisational learning and improvement / Process improvement and lean thinking : using knowledge and information to improve performance / Using evidence : how social research could be better used to improve public service performance / Absorptive capacity : how organisations assimilate and apply knowledge to improve performance / Knowing through doing : unleashing latent dynamic capabilities in the public sector / A puzzle, three pieces, many theories and a problem / |
| title_auth | Connecting knowledge and performance in public services : from knowing to doing / |
| title_exact_search | Connecting knowledge and performance in public services : from knowing to doing / |
| title_full | Connecting knowledge and performance in public services : from knowing to doing / edited by Kieran Walshe, Gill Harvey, Pauline Jas. |
| title_fullStr | Connecting knowledge and performance in public services : from knowing to doing / edited by Kieran Walshe, Gill Harvey, Pauline Jas. |
| title_full_unstemmed | Connecting knowledge and performance in public services : from knowing to doing / edited by Kieran Walshe, Gill Harvey, Pauline Jas. |
| title_short | Connecting knowledge and performance in public services : |
| title_sort | connecting knowledge and performance in public services from knowing to doing |
| title_sub | from knowing to doing / |
| topic | Municipal services Management. Services municipaux Gestion. POLITICAL SCIENCE Public Affairs & Administration. bisacsh Municipal services Management fast |
| topic_facet | Municipal services Management. Services municipaux Gestion. POLITICAL SCIENCE Public Affairs & Administration. Municipal services Management |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=347826 |
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