Outcome-oriented public management :: a responsibility-based approach to the new public management /
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English German |
| Veröffentlicht: |
Charlotte, NC :
Information Age Pub.,
©2010.
|
| Schriftenreihe: | Research in public management (Unnumbered)
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | 1 online resource (xiv, 254 pages) : illustrations |
| Bibliographie: | Includes bibliographical references. |
| ISBN: | 9781617351822 1617351822 |
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MARC
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| 100 | 1 | |a Schedler, Kuno. |0 http://id.loc.gov/authorities/names/nr97042506 | |
| 240 | 1 | 0 | |a Wirkungsorientierte Verwaltungsführung. |l English |
| 245 | 1 | 0 | |a Outcome-oriented public management : |b a responsibility-based approach to the new public management / |c Kuno Schedler, Isabella Proeller. |
| 260 | |a Charlotte, NC : |b Information Age Pub., |c ©2010. | ||
| 300 | |a 1 online resource (xiv, 254 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Research in public management | |
| 504 | |a Includes bibliographical references. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a pt. I Introduction and Fundamentals -- 1. Public Administration and Outcome-Oriented Public Management -- Administration? or Management? or Both? -- Fundamentals -- The Functions of the State -- Public Administration -- The Implementing Arm of the State -- Crises in Public Administration -- A Way Out of the Crisis -- Public Governance -- New Public Management as a Reform Model -- Publications and Rhetoric about New Public Management -- Best-Practice Approaches -- Theoretically Conceptual Approaches -- The Analysis of Processual Elements -- The Interdisciplinary View of Reform -- Discuss -- Further Readings -- 2. Theoretical Foundations and Fundamental Premises of NPM -- The Theoretical Foundations of NPM -- Fundamental Premises -- An Optimistic View of Humanity -- The State and Administration are Necessary -- The Problems to be Solved in Administration are Efficiency and Effectiveness, not Legality or Legitimation. | |
| 505 | 8 | |a Rational Public Management is Possible -- Competition Results in More Efficiency and Effectiveness Than Planning and Control -- Politics and Administration are Able to Learn -- Discuss -- Further Readings -- pt. II Strategic Elements in the Concept of NPM -- 3. The Strategy of NPM -- The Vision of "Human Administration" and of the "State as a Service Provider" -- Processes and Actors: Normative-Strategic Management -- The Distribution of Competence between Politics and Administration in NPM -- Role Assignment According to Administrative Units -- The Essence: The Strategic Objectives of NPM -- Customer Orientation -- Outcome Orientation -- Quality Orientation -- Competition Orientation -- Discuss -- Further Readings -- pt. III Structural and Processual Elements in the Concept of OPM -- 4. The Decentralisation of the Management and Organisation Structure -- Hallmarks of the New Management and Organisation Structure. | |
| 505 | 8 | |a Political Leadership and Administrative Management -- Decentralised, Flat Organisation -- Separation of Funder, Buyer and Provider -- The Model of the Enabling Authority -- Interministerial and Multicorporate Functions -- Functions and Control Mechanisms of Interministerial Units -- Organisational Structure and Decentralised Responsibility for Resources -- Effects and Consequences of the New Management and Organisation Structure -- Discuss -- Further Readings -- 5.Organisation from the Points of View of Customers and Quality -- Coordination by Customers -- Coordination by Intermediaries -- One-Stop Concept -- Customer-Segment-Oriented Organisation -- Customer and Quality Orientation in the Life-Cycle of Output Production -- Discuss -- Further Readings -- 6. Outcome-Oriented Control through Performance Agreements -- The Control Process in OPM -- Value Planning -- Output Production -- Value Creation and Measurement -- The Three Levels of Control. | |
| 505 | 8 | |a The Executive's Priority Programme -- The Integrated Tasks and Finance Plan -- Annual Performance Budget -- Contract Management -- Divergences from Performance Agreements -- Qualifications Required for Contract Management -- Discuss -- Further Readings -- 7. The Reinforcement of Leadership Responsibility through One-Line Budgets and Management -- Demands Made on Financial Management -- The Internal Providers' One-Line Budgets -- Calculation of the Contract Amount -- Financial and Management Accounting -- Accountancy -- Accrual Accounting as the Basis -- Cost Accounting -- Internal Recoveries -- Accounting for Outputs -- Accounting for Outcomes -- Accounting for Impact -- Indices for Public Management -- Comprehensive Management Accounting -- Reporting in Cockpit Systems -- Discuss -- Further Readings -- 8.Competition and Market Mechanisms -- Competition in Public Administration -- Government Institutions as Market Participants. | |
| 505 | 8 | |a Competition Mechanisms in Public Administration -- Non-Market Competition -- Quasi-Market Competition -- Market Competition -- Public-Private Partnerships -- Performance Depth in the Public Sector -- Performance Depth Analysis -- Task Review and Relinquishment -- Discuss -- Further Readings -- 9. The Relationship between OPM and the Law -- Legal Systems -- The Functions and Configurations of Law -- Principles of Governance -- Requirements and Guidelines for Administrative Action -- Requirements Under Administrative Law -- Selected Issues and Fields of Tension -- Outcome and Output Orientation versus the Principle of Legality -- Decentralised Leadership Structures versus Organisation Law -- One-Line Budgeting versus Financial and Budget Law -- Discuss -- Further Readings -- pt. IV Capacities -- the Resources of OPM -- 10. Human Resources Capacity -- Personnel Policy -- OPM's Demands on Managerial Behaviour -- Leading through Target Agreements. | |
| 505 | 8 | |a Elements of Modern Personnel Management -- Staff Selection in OPM -- Performance Reviews in OPM -- Staff Reward in OPM -- Personnel and Organisation Development -- Discuss -- Further Readings -- 11. Technical Capacity: Information Technology -- Application Levels of Information Technology -- Target Groups and Interfaces -- Electronic Government -- Development of a Conceptual Frame for e-Government -- Obstacles in the Way of e-Government -- Data Protection -- Data Security -- Digital Divide -- Discuss -- Further Readings -- pt. V Cultural Aspects in the Concept of OPM -- 12. The Administrative Culture of OPM -- What is Administrative Culture? -- The Significance of Administrative Culture -- How Does OPM Change Administrative Culture? -- Little or No Awareness of Administrative Culture -- Customer Orientation was Enhanced -- Legality Does not Impose a Limit on Customer Orientation -- Bureaucrats do not Experience Themselves as Bureaucratic. | |
| 505 | 8 | |a The Middle Management is Ignored -- Political Culture -- Discuss -- Further Readings -- pt. VI Reflections on the Model -- 13. The Model of Outcome-Oriented Public Management under Scrutiny -- How Can the Implementation of OPM be Judged? -- Comparison with Other Reform Efforts -- NPM Put Up for Discussion -- Debating Point 1 Changes in the Personnel Situation -- Debating Point 2 The Haziness of the Term, "New Public Management" -- Debating Point 3 New Public Management Weakens the Working Order of the State -- Debating Point 4 New Public Management as a "One Size Fits All" -- Debating Point 5 New Public Management and Power -- Debating Point 6 The Technocracy of NPM -- Debating Point 7 Outcome Orientation and Outcome Measurement -- OPM's Dilemma of the Supervisors and the Supervised -- Discuss -- Further Readings. | |
| 546 | |a English. | ||
| 650 | 0 | |a Administrative agencies |x Management |x Evaluation. | |
| 650 | 0 | |a Public administration |x Evaluation. | |
| 650 | 0 | |a Total quality management in government. |0 http://id.loc.gov/authorities/subjects/sh92006682 | |
| 650 | 6 | |a Administration publique |x Gestion |x Évaluation. | |
| 650 | 6 | |a Administration publique (Science) |x Évaluation. | |
| 650 | 6 | |a Qualité totale dans l'administration publique. | |
| 650 | 7 | |a POLITICAL SCIENCE |x Public Affairs & Administration. |2 bisacsh | |
| 650 | 7 | |a Administrative agencies |x Management |x Evaluation |2 fast | |
| 650 | 7 | |a Public administration |x Evaluation |2 fast | |
| 650 | 7 | |a Total quality management in government |2 fast | |
| 650 | 7 | |a Verwaltungsreform |2 gnd | |
| 651 | 7 | |a Deutschland |2 gnd | |
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| 650 | 7 | |a Law, Politics & Government. |2 hilcc | |
| 650 | 7 | |a Political Institutions & Public Administration - General. |2 hilcc | |
| 700 | 1 | |a Proeller, Isabella. |0 http://id.loc.gov/authorities/names/no2002021287 | |
| 776 | 0 | 8 | |i Print version: |a Schedler, Kuno. |s Wirkungsorientierte Verwaltungsführung. English. |t Outcome-oriented public management. |d Charlotte, NC : Information Age Pub., ©2010 |z 9781617351808 |w (DLC) 2010041401 |w (OCoLC)667213257 |
| 830 | 0 | |a Research in public management (Unnumbered) |0 http://id.loc.gov/authorities/names/n2006005036 | |
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Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBA-ocn698587591 |
|---|---|
| _version_ | 1816881749827780608 |
| adam_text | |
| any_adam_object | |
| author | Schedler, Kuno |
| author2 | Proeller, Isabella |
| author2_role | |
| author2_variant | i p ip |
| author_GND | http://id.loc.gov/authorities/names/nr97042506 http://id.loc.gov/authorities/names/no2002021287 |
| author_facet | Schedler, Kuno Proeller, Isabella |
| author_role | |
| author_sort | Schedler, Kuno |
| author_variant | k s ks |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | J - Political Science |
| callnumber-label | JF1351 |
| callnumber-raw | JF1351 .S343 2010eb |
| callnumber-search | JF1351 .S343 2010eb |
| callnumber-sort | JF 41351 S343 42010EB |
| callnumber-subject | JF - Public Administration |
| collection | ZDB-4-EBA |
| contents | pt. I Introduction and Fundamentals -- 1. Public Administration and Outcome-Oriented Public Management -- Administration? or Management? or Both? -- Fundamentals -- The Functions of the State -- Public Administration -- The Implementing Arm of the State -- Crises in Public Administration -- A Way Out of the Crisis -- Public Governance -- New Public Management as a Reform Model -- Publications and Rhetoric about New Public Management -- Best-Practice Approaches -- Theoretically Conceptual Approaches -- The Analysis of Processual Elements -- The Interdisciplinary View of Reform -- Discuss -- Further Readings -- 2. Theoretical Foundations and Fundamental Premises of NPM -- The Theoretical Foundations of NPM -- Fundamental Premises -- An Optimistic View of Humanity -- The State and Administration are Necessary -- The Problems to be Solved in Administration are Efficiency and Effectiveness, not Legality or Legitimation. Rational Public Management is Possible -- Competition Results in More Efficiency and Effectiveness Than Planning and Control -- Politics and Administration are Able to Learn -- Discuss -- Further Readings -- pt. II Strategic Elements in the Concept of NPM -- 3. The Strategy of NPM -- The Vision of "Human Administration" and of the "State as a Service Provider" -- Processes and Actors: Normative-Strategic Management -- The Distribution of Competence between Politics and Administration in NPM -- Role Assignment According to Administrative Units -- The Essence: The Strategic Objectives of NPM -- Customer Orientation -- Outcome Orientation -- Quality Orientation -- Competition Orientation -- Discuss -- Further Readings -- pt. III Structural and Processual Elements in the Concept of OPM -- 4. The Decentralisation of the Management and Organisation Structure -- Hallmarks of the New Management and Organisation Structure. Political Leadership and Administrative Management -- Decentralised, Flat Organisation -- Separation of Funder, Buyer and Provider -- The Model of the Enabling Authority -- Interministerial and Multicorporate Functions -- Functions and Control Mechanisms of Interministerial Units -- Organisational Structure and Decentralised Responsibility for Resources -- Effects and Consequences of the New Management and Organisation Structure -- Discuss -- Further Readings -- 5.Organisation from the Points of View of Customers and Quality -- Coordination by Customers -- Coordination by Intermediaries -- One-Stop Concept -- Customer-Segment-Oriented Organisation -- Customer and Quality Orientation in the Life-Cycle of Output Production -- Discuss -- Further Readings -- 6. Outcome-Oriented Control through Performance Agreements -- The Control Process in OPM -- Value Planning -- Output Production -- Value Creation and Measurement -- The Three Levels of Control. The Executive's Priority Programme -- The Integrated Tasks and Finance Plan -- Annual Performance Budget -- Contract Management -- Divergences from Performance Agreements -- Qualifications Required for Contract Management -- Discuss -- Further Readings -- 7. The Reinforcement of Leadership Responsibility through One-Line Budgets and Management -- Demands Made on Financial Management -- The Internal Providers' One-Line Budgets -- Calculation of the Contract Amount -- Financial and Management Accounting -- Accountancy -- Accrual Accounting as the Basis -- Cost Accounting -- Internal Recoveries -- Accounting for Outputs -- Accounting for Outcomes -- Accounting for Impact -- Indices for Public Management -- Comprehensive Management Accounting -- Reporting in Cockpit Systems -- Discuss -- Further Readings -- 8.Competition and Market Mechanisms -- Competition in Public Administration -- Government Institutions as Market Participants. Competition Mechanisms in Public Administration -- Non-Market Competition -- Quasi-Market Competition -- Market Competition -- Public-Private Partnerships -- Performance Depth in the Public Sector -- Performance Depth Analysis -- Task Review and Relinquishment -- Discuss -- Further Readings -- 9. The Relationship between OPM and the Law -- Legal Systems -- The Functions and Configurations of Law -- Principles of Governance -- Requirements and Guidelines for Administrative Action -- Requirements Under Administrative Law -- Selected Issues and Fields of Tension -- Outcome and Output Orientation versus the Principle of Legality -- Decentralised Leadership Structures versus Organisation Law -- One-Line Budgeting versus Financial and Budget Law -- Discuss -- Further Readings -- pt. IV Capacities -- the Resources of OPM -- 10. Human Resources Capacity -- Personnel Policy -- OPM's Demands on Managerial Behaviour -- Leading through Target Agreements. Elements of Modern Personnel Management -- Staff Selection in OPM -- Performance Reviews in OPM -- Staff Reward in OPM -- Personnel and Organisation Development -- Discuss -- Further Readings -- 11. Technical Capacity: Information Technology -- Application Levels of Information Technology -- Target Groups and Interfaces -- Electronic Government -- Development of a Conceptual Frame for e-Government -- Obstacles in the Way of e-Government -- Data Protection -- Data Security -- Digital Divide -- Discuss -- Further Readings -- pt. V Cultural Aspects in the Concept of OPM -- 12. The Administrative Culture of OPM -- What is Administrative Culture? -- The Significance of Administrative Culture -- How Does OPM Change Administrative Culture? -- Little or No Awareness of Administrative Culture -- Customer Orientation was Enhanced -- Legality Does not Impose a Limit on Customer Orientation -- Bureaucrats do not Experience Themselves as Bureaucratic. The Middle Management is Ignored -- Political Culture -- Discuss -- Further Readings -- pt. VI Reflections on the Model -- 13. The Model of Outcome-Oriented Public Management under Scrutiny -- How Can the Implementation of OPM be Judged? -- Comparison with Other Reform Efforts -- NPM Put Up for Discussion -- Debating Point 1 Changes in the Personnel Situation -- Debating Point 2 The Haziness of the Term, "New Public Management" -- Debating Point 3 New Public Management Weakens the Working Order of the State -- Debating Point 4 New Public Management as a "One Size Fits All" -- Debating Point 5 New Public Management and Power -- Debating Point 6 The Technocracy of NPM -- Debating Point 7 Outcome Orientation and Outcome Measurement -- OPM's Dilemma of the Supervisors and the Supervised -- Discuss -- Further Readings. |
| ctrlnum | (OCoLC)698587591 |
| dewey-full | 352.3/57 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 352 - General considerations of public administration |
| dewey-raw | 352.3/57 |
| dewey-search | 352.3/57 |
| dewey-sort | 3352.3 257 |
| dewey-tens | 350 - Public administration and military science |
| format | Electronic eBook |
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I Introduction and Fundamentals -- 1. Public Administration and Outcome-Oriented Public Management -- Administration? or Management? or Both? -- Fundamentals -- The Functions of the State -- Public Administration -- The Implementing Arm of the State -- Crises in Public Administration -- A Way Out of the Crisis -- Public Governance -- New Public Management as a Reform Model -- Publications and Rhetoric about New Public Management -- Best-Practice Approaches -- Theoretically Conceptual Approaches -- The Analysis of Processual Elements -- The Interdisciplinary View of Reform -- Discuss -- Further Readings -- 2. Theoretical Foundations and Fundamental Premises of NPM -- The Theoretical Foundations of NPM -- Fundamental Premises -- An Optimistic View of Humanity -- The State and Administration are Necessary -- The Problems to be Solved in Administration are Efficiency and Effectiveness, not Legality or Legitimation.</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Rational Public Management is Possible -- Competition Results in More Efficiency and Effectiveness Than Planning and Control -- Politics and Administration are Able to Learn -- Discuss -- Further Readings -- pt. II Strategic Elements in the Concept of NPM -- 3. The Strategy of NPM -- The Vision of "Human Administration" and of the "State as a Service Provider" -- Processes and Actors: Normative-Strategic Management -- The Distribution of Competence between Politics and Administration in NPM -- Role Assignment According to Administrative Units -- The Essence: The Strategic Objectives of NPM -- Customer Orientation -- Outcome Orientation -- Quality Orientation -- Competition Orientation -- Discuss -- Further Readings -- pt. III Structural and Processual Elements in the Concept of OPM -- 4. The Decentralisation of the Management and Organisation Structure -- Hallmarks of the New Management and Organisation Structure.</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Political Leadership and Administrative Management -- Decentralised, Flat Organisation -- Separation of Funder, Buyer and Provider -- The Model of the Enabling Authority -- Interministerial and Multicorporate Functions -- Functions and Control Mechanisms of Interministerial Units -- Organisational Structure and Decentralised Responsibility for Resources -- Effects and Consequences of the New Management and Organisation Structure -- Discuss -- Further Readings -- 5.Organisation from the Points of View of Customers and Quality -- Coordination by Customers -- Coordination by Intermediaries -- One-Stop Concept -- Customer-Segment-Oriented Organisation -- Customer and Quality Orientation in the Life-Cycle of Output Production -- Discuss -- Further Readings -- 6. Outcome-Oriented Control through Performance Agreements -- The Control Process in OPM -- Value Planning -- Output Production -- Value Creation and Measurement -- The Three Levels of Control.</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">The Executive's Priority Programme -- The Integrated Tasks and Finance Plan -- Annual Performance Budget -- Contract Management -- Divergences from Performance Agreements -- Qualifications Required for Contract Management -- Discuss -- Further Readings -- 7. The Reinforcement of Leadership Responsibility through One-Line Budgets and Management -- Demands Made on Financial Management -- The Internal Providers' One-Line Budgets -- Calculation of the Contract Amount -- Financial and Management Accounting -- Accountancy -- Accrual Accounting as the Basis -- Cost Accounting -- Internal Recoveries -- Accounting for Outputs -- Accounting for Outcomes -- Accounting for Impact -- Indices for Public Management -- Comprehensive Management Accounting -- Reporting in Cockpit Systems -- Discuss -- Further Readings -- 8.Competition and Market Mechanisms -- Competition in Public Administration -- Government Institutions as Market Participants.</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Competition Mechanisms in Public Administration -- Non-Market Competition -- Quasi-Market Competition -- Market Competition -- Public-Private Partnerships -- Performance Depth in the Public Sector -- Performance Depth Analysis -- Task Review and Relinquishment -- Discuss -- Further Readings -- 9. The Relationship between OPM and the Law -- Legal Systems -- The Functions and Configurations of Law -- Principles of Governance -- Requirements and Guidelines for Administrative Action -- Requirements Under Administrative Law -- Selected Issues and Fields of Tension -- Outcome and Output Orientation versus the Principle of Legality -- Decentralised Leadership Structures versus Organisation Law -- One-Line Budgeting versus Financial and Budget Law -- Discuss -- Further Readings -- pt. IV Capacities -- the Resources of OPM -- 10. Human Resources Capacity -- Personnel Policy -- OPM's Demands on Managerial Behaviour -- Leading through Target Agreements.</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Elements of Modern Personnel Management -- Staff Selection in OPM -- Performance Reviews in OPM -- Staff Reward in OPM -- Personnel and Organisation Development -- Discuss -- Further Readings -- 11. 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| geographic | Deutschland gnd |
| geographic_facet | Deutschland |
| id | ZDB-4-EBA-ocn698587591 |
| illustrated | Illustrated |
| indexdate | 2024-11-27T13:17:40Z |
| institution | BVB |
| isbn | 9781617351822 1617351822 |
| language | English German |
| oclc_num | 698587591 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (xiv, 254 pages) : illustrations |
| psigel | ZDB-4-EBA |
| publishDate | 2010 |
| publishDateSearch | 2010 |
| publishDateSort | 2010 |
| publisher | Information Age Pub., |
| record_format | marc |
| series | Research in public management (Unnumbered) |
| series2 | Research in public management |
| spelling | Schedler, Kuno. http://id.loc.gov/authorities/names/nr97042506 Wirkungsorientierte Verwaltungsführung. English Outcome-oriented public management : a responsibility-based approach to the new public management / Kuno Schedler, Isabella Proeller. Charlotte, NC : Information Age Pub., ©2010. 1 online resource (xiv, 254 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Research in public management Includes bibliographical references. Print version record. pt. I Introduction and Fundamentals -- 1. Public Administration and Outcome-Oriented Public Management -- Administration? or Management? or Both? -- Fundamentals -- The Functions of the State -- Public Administration -- The Implementing Arm of the State -- Crises in Public Administration -- A Way Out of the Crisis -- Public Governance -- New Public Management as a Reform Model -- Publications and Rhetoric about New Public Management -- Best-Practice Approaches -- Theoretically Conceptual Approaches -- The Analysis of Processual Elements -- The Interdisciplinary View of Reform -- Discuss -- Further Readings -- 2. Theoretical Foundations and Fundamental Premises of NPM -- The Theoretical Foundations of NPM -- Fundamental Premises -- An Optimistic View of Humanity -- The State and Administration are Necessary -- The Problems to be Solved in Administration are Efficiency and Effectiveness, not Legality or Legitimation. Rational Public Management is Possible -- Competition Results in More Efficiency and Effectiveness Than Planning and Control -- Politics and Administration are Able to Learn -- Discuss -- Further Readings -- pt. II Strategic Elements in the Concept of NPM -- 3. The Strategy of NPM -- The Vision of "Human Administration" and of the "State as a Service Provider" -- Processes and Actors: Normative-Strategic Management -- The Distribution of Competence between Politics and Administration in NPM -- Role Assignment According to Administrative Units -- The Essence: The Strategic Objectives of NPM -- Customer Orientation -- Outcome Orientation -- Quality Orientation -- Competition Orientation -- Discuss -- Further Readings -- pt. III Structural and Processual Elements in the Concept of OPM -- 4. The Decentralisation of the Management and Organisation Structure -- Hallmarks of the New Management and Organisation Structure. Political Leadership and Administrative Management -- Decentralised, Flat Organisation -- Separation of Funder, Buyer and Provider -- The Model of the Enabling Authority -- Interministerial and Multicorporate Functions -- Functions and Control Mechanisms of Interministerial Units -- Organisational Structure and Decentralised Responsibility for Resources -- Effects and Consequences of the New Management and Organisation Structure -- Discuss -- Further Readings -- 5.Organisation from the Points of View of Customers and Quality -- Coordination by Customers -- Coordination by Intermediaries -- One-Stop Concept -- Customer-Segment-Oriented Organisation -- Customer and Quality Orientation in the Life-Cycle of Output Production -- Discuss -- Further Readings -- 6. Outcome-Oriented Control through Performance Agreements -- The Control Process in OPM -- Value Planning -- Output Production -- Value Creation and Measurement -- The Three Levels of Control. The Executive's Priority Programme -- The Integrated Tasks and Finance Plan -- Annual Performance Budget -- Contract Management -- Divergences from Performance Agreements -- Qualifications Required for Contract Management -- Discuss -- Further Readings -- 7. The Reinforcement of Leadership Responsibility through One-Line Budgets and Management -- Demands Made on Financial Management -- The Internal Providers' One-Line Budgets -- Calculation of the Contract Amount -- Financial and Management Accounting -- Accountancy -- Accrual Accounting as the Basis -- Cost Accounting -- Internal Recoveries -- Accounting for Outputs -- Accounting for Outcomes -- Accounting for Impact -- Indices for Public Management -- Comprehensive Management Accounting -- Reporting in Cockpit Systems -- Discuss -- Further Readings -- 8.Competition and Market Mechanisms -- Competition in Public Administration -- Government Institutions as Market Participants. Competition Mechanisms in Public Administration -- Non-Market Competition -- Quasi-Market Competition -- Market Competition -- Public-Private Partnerships -- Performance Depth in the Public Sector -- Performance Depth Analysis -- Task Review and Relinquishment -- Discuss -- Further Readings -- 9. The Relationship between OPM and the Law -- Legal Systems -- The Functions and Configurations of Law -- Principles of Governance -- Requirements and Guidelines for Administrative Action -- Requirements Under Administrative Law -- Selected Issues and Fields of Tension -- Outcome and Output Orientation versus the Principle of Legality -- Decentralised Leadership Structures versus Organisation Law -- One-Line Budgeting versus Financial and Budget Law -- Discuss -- Further Readings -- pt. IV Capacities -- the Resources of OPM -- 10. Human Resources Capacity -- Personnel Policy -- OPM's Demands on Managerial Behaviour -- Leading through Target Agreements. Elements of Modern Personnel Management -- Staff Selection in OPM -- Performance Reviews in OPM -- Staff Reward in OPM -- Personnel and Organisation Development -- Discuss -- Further Readings -- 11. Technical Capacity: Information Technology -- Application Levels of Information Technology -- Target Groups and Interfaces -- Electronic Government -- Development of a Conceptual Frame for e-Government -- Obstacles in the Way of e-Government -- Data Protection -- Data Security -- Digital Divide -- Discuss -- Further Readings -- pt. V Cultural Aspects in the Concept of OPM -- 12. The Administrative Culture of OPM -- What is Administrative Culture? -- The Significance of Administrative Culture -- How Does OPM Change Administrative Culture? -- Little or No Awareness of Administrative Culture -- Customer Orientation was Enhanced -- Legality Does not Impose a Limit on Customer Orientation -- Bureaucrats do not Experience Themselves as Bureaucratic. The Middle Management is Ignored -- Political Culture -- Discuss -- Further Readings -- pt. VI Reflections on the Model -- 13. The Model of Outcome-Oriented Public Management under Scrutiny -- How Can the Implementation of OPM be Judged? -- Comparison with Other Reform Efforts -- NPM Put Up for Discussion -- Debating Point 1 Changes in the Personnel Situation -- Debating Point 2 The Haziness of the Term, "New Public Management" -- Debating Point 3 New Public Management Weakens the Working Order of the State -- Debating Point 4 New Public Management as a "One Size Fits All" -- Debating Point 5 New Public Management and Power -- Debating Point 6 The Technocracy of NPM -- Debating Point 7 Outcome Orientation and Outcome Measurement -- OPM's Dilemma of the Supervisors and the Supervised -- Discuss -- Further Readings. English. Administrative agencies Management Evaluation. Public administration Evaluation. Total quality management in government. http://id.loc.gov/authorities/subjects/sh92006682 Administration publique Gestion Évaluation. Administration publique (Science) Évaluation. Qualité totale dans l'administration publique. POLITICAL SCIENCE Public Affairs & Administration. bisacsh Administrative agencies Management Evaluation fast Public administration Evaluation fast Total quality management in government fast Verwaltungsreform gnd Deutschland gnd Government - General. hilcc Law, Politics & Government. hilcc Political Institutions & Public Administration - General. hilcc Proeller, Isabella. http://id.loc.gov/authorities/names/no2002021287 Print version: Schedler, Kuno. Wirkungsorientierte Verwaltungsführung. English. Outcome-oriented public management. Charlotte, NC : Information Age Pub., ©2010 9781617351808 (DLC) 2010041401 (OCoLC)667213257 Research in public management (Unnumbered) http://id.loc.gov/authorities/names/n2006005036 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=470114 Volltext |
| spellingShingle | Schedler, Kuno Outcome-oriented public management : a responsibility-based approach to the new public management / Research in public management (Unnumbered) pt. I Introduction and Fundamentals -- 1. Public Administration and Outcome-Oriented Public Management -- Administration? or Management? or Both? -- Fundamentals -- The Functions of the State -- Public Administration -- The Implementing Arm of the State -- Crises in Public Administration -- A Way Out of the Crisis -- Public Governance -- New Public Management as a Reform Model -- Publications and Rhetoric about New Public Management -- Best-Practice Approaches -- Theoretically Conceptual Approaches -- The Analysis of Processual Elements -- The Interdisciplinary View of Reform -- Discuss -- Further Readings -- 2. Theoretical Foundations and Fundamental Premises of NPM -- The Theoretical Foundations of NPM -- Fundamental Premises -- An Optimistic View of Humanity -- The State and Administration are Necessary -- The Problems to be Solved in Administration are Efficiency and Effectiveness, not Legality or Legitimation. Rational Public Management is Possible -- Competition Results in More Efficiency and Effectiveness Than Planning and Control -- Politics and Administration are Able to Learn -- Discuss -- Further Readings -- pt. II Strategic Elements in the Concept of NPM -- 3. The Strategy of NPM -- The Vision of "Human Administration" and of the "State as a Service Provider" -- Processes and Actors: Normative-Strategic Management -- The Distribution of Competence between Politics and Administration in NPM -- Role Assignment According to Administrative Units -- The Essence: The Strategic Objectives of NPM -- Customer Orientation -- Outcome Orientation -- Quality Orientation -- Competition Orientation -- Discuss -- Further Readings -- pt. III Structural and Processual Elements in the Concept of OPM -- 4. The Decentralisation of the Management and Organisation Structure -- Hallmarks of the New Management and Organisation Structure. Political Leadership and Administrative Management -- Decentralised, Flat Organisation -- Separation of Funder, Buyer and Provider -- The Model of the Enabling Authority -- Interministerial and Multicorporate Functions -- Functions and Control Mechanisms of Interministerial Units -- Organisational Structure and Decentralised Responsibility for Resources -- Effects and Consequences of the New Management and Organisation Structure -- Discuss -- Further Readings -- 5.Organisation from the Points of View of Customers and Quality -- Coordination by Customers -- Coordination by Intermediaries -- One-Stop Concept -- Customer-Segment-Oriented Organisation -- Customer and Quality Orientation in the Life-Cycle of Output Production -- Discuss -- Further Readings -- 6. Outcome-Oriented Control through Performance Agreements -- The Control Process in OPM -- Value Planning -- Output Production -- Value Creation and Measurement -- The Three Levels of Control. The Executive's Priority Programme -- The Integrated Tasks and Finance Plan -- Annual Performance Budget -- Contract Management -- Divergences from Performance Agreements -- Qualifications Required for Contract Management -- Discuss -- Further Readings -- 7. The Reinforcement of Leadership Responsibility through One-Line Budgets and Management -- Demands Made on Financial Management -- The Internal Providers' One-Line Budgets -- Calculation of the Contract Amount -- Financial and Management Accounting -- Accountancy -- Accrual Accounting as the Basis -- Cost Accounting -- Internal Recoveries -- Accounting for Outputs -- Accounting for Outcomes -- Accounting for Impact -- Indices for Public Management -- Comprehensive Management Accounting -- Reporting in Cockpit Systems -- Discuss -- Further Readings -- 8.Competition and Market Mechanisms -- Competition in Public Administration -- Government Institutions as Market Participants. Competition Mechanisms in Public Administration -- Non-Market Competition -- Quasi-Market Competition -- Market Competition -- Public-Private Partnerships -- Performance Depth in the Public Sector -- Performance Depth Analysis -- Task Review and Relinquishment -- Discuss -- Further Readings -- 9. The Relationship between OPM and the Law -- Legal Systems -- The Functions and Configurations of Law -- Principles of Governance -- Requirements and Guidelines for Administrative Action -- Requirements Under Administrative Law -- Selected Issues and Fields of Tension -- Outcome and Output Orientation versus the Principle of Legality -- Decentralised Leadership Structures versus Organisation Law -- One-Line Budgeting versus Financial and Budget Law -- Discuss -- Further Readings -- pt. IV Capacities -- the Resources of OPM -- 10. Human Resources Capacity -- Personnel Policy -- OPM's Demands on Managerial Behaviour -- Leading through Target Agreements. Elements of Modern Personnel Management -- Staff Selection in OPM -- Performance Reviews in OPM -- Staff Reward in OPM -- Personnel and Organisation Development -- Discuss -- Further Readings -- 11. Technical Capacity: Information Technology -- Application Levels of Information Technology -- Target Groups and Interfaces -- Electronic Government -- Development of a Conceptual Frame for e-Government -- Obstacles in the Way of e-Government -- Data Protection -- Data Security -- Digital Divide -- Discuss -- Further Readings -- pt. V Cultural Aspects in the Concept of OPM -- 12. The Administrative Culture of OPM -- What is Administrative Culture? -- The Significance of Administrative Culture -- How Does OPM Change Administrative Culture? -- Little or No Awareness of Administrative Culture -- Customer Orientation was Enhanced -- Legality Does not Impose a Limit on Customer Orientation -- Bureaucrats do not Experience Themselves as Bureaucratic. The Middle Management is Ignored -- Political Culture -- Discuss -- Further Readings -- pt. VI Reflections on the Model -- 13. The Model of Outcome-Oriented Public Management under Scrutiny -- How Can the Implementation of OPM be Judged? -- Comparison with Other Reform Efforts -- NPM Put Up for Discussion -- Debating Point 1 Changes in the Personnel Situation -- Debating Point 2 The Haziness of the Term, "New Public Management" -- Debating Point 3 New Public Management Weakens the Working Order of the State -- Debating Point 4 New Public Management as a "One Size Fits All" -- Debating Point 5 New Public Management and Power -- Debating Point 6 The Technocracy of NPM -- Debating Point 7 Outcome Orientation and Outcome Measurement -- OPM's Dilemma of the Supervisors and the Supervised -- Discuss -- Further Readings. Administrative agencies Management Evaluation. Public administration Evaluation. Total quality management in government. http://id.loc.gov/authorities/subjects/sh92006682 Administration publique Gestion Évaluation. Administration publique (Science) Évaluation. Qualité totale dans l'administration publique. POLITICAL SCIENCE Public Affairs & Administration. bisacsh Administrative agencies Management Evaluation fast Public administration Evaluation fast Total quality management in government fast Verwaltungsreform gnd Government - General. hilcc Law, Politics & Government. hilcc Political Institutions & Public Administration - General. hilcc |
| subject_GND | http://id.loc.gov/authorities/subjects/sh92006682 |
| title | Outcome-oriented public management : a responsibility-based approach to the new public management / |
| title_alt | Wirkungsorientierte Verwaltungsführung. |
| title_auth | Outcome-oriented public management : a responsibility-based approach to the new public management / |
| title_exact_search | Outcome-oriented public management : a responsibility-based approach to the new public management / |
| title_full | Outcome-oriented public management : a responsibility-based approach to the new public management / Kuno Schedler, Isabella Proeller. |
| title_fullStr | Outcome-oriented public management : a responsibility-based approach to the new public management / Kuno Schedler, Isabella Proeller. |
| title_full_unstemmed | Outcome-oriented public management : a responsibility-based approach to the new public management / Kuno Schedler, Isabella Proeller. |
| title_short | Outcome-oriented public management : |
| title_sort | outcome oriented public management a responsibility based approach to the new public management |
| title_sub | a responsibility-based approach to the new public management / |
| topic | Administrative agencies Management Evaluation. Public administration Evaluation. Total quality management in government. http://id.loc.gov/authorities/subjects/sh92006682 Administration publique Gestion Évaluation. Administration publique (Science) Évaluation. Qualité totale dans l'administration publique. POLITICAL SCIENCE Public Affairs & Administration. bisacsh Administrative agencies Management Evaluation fast Public administration Evaluation fast Total quality management in government fast Verwaltungsreform gnd Government - General. hilcc Law, Politics & Government. hilcc Political Institutions & Public Administration - General. hilcc |
| topic_facet | Administrative agencies Management Evaluation. Public administration Evaluation. Total quality management in government. Administration publique Gestion Évaluation. Administration publique (Science) Évaluation. Qualité totale dans l'administration publique. POLITICAL SCIENCE Public Affairs & Administration. Administrative agencies Management Evaluation Public administration Evaluation Total quality management in government Verwaltungsreform Deutschland Government - General. Law, Politics & Government. Political Institutions & Public Administration - General. |
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