Organizations and unusual routines :: a systems analysis of dysfunctional feedback processes /
"Everyone working in and with organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to acc...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cambridge ; New York :
Cambridge University Press,
2010.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | "Everyone working in and with organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to accomplish normal activities by following standard organizational procedures and then becomes enmeshed in wasteful and even harmful subroutines while trying to resolve the initial problem. They are unusual because they are not intended or beneficial, and because they are generally pervasive but individually infrequent. They are routines because they become systematic as well as embedded in ordinary functions. Using a wide range of case studies and interdisciplinary research, this book provides researchers and practitioners with a new vocabulary for identifying, understanding, and dealing with this pervasive organizational phenomenon, in order to improve worker and customer satisfaction as well as organizational performance"--Provided by publisher |
| Beschreibung: | 1 online resource (xv, 383 pages :) |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9780511860553 0511860552 9780511858819 0511858817 9780511857942 0511857942 9780511779886 0511779887 9781107683143 1107683149 1107217857 9781107217850 0511861958 9780511861956 9786612943607 6612943602 0511859686 9780511859687 0511857071 9780511857072 |
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| 100 | 1 | |a Rice, Ronald E. |0 http://id.loc.gov/authorities/names/n81025306 | |
| 245 | 1 | 0 | |a Organizations and unusual routines : |b a systems analysis of dysfunctional feedback processes / |c Ronald E. Rice, Stephen D. Cooper. |
| 260 | |a Cambridge ; |a New York : |b Cambridge University Press, |c 2010. | ||
| 300 | |a 1 online resource (xv, 383 pages :) | ||
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| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Crazy systems, Kafka circuits and unusual routines -- Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems -- Getting personal: unusual routines at the customer service interface -- A multi-theoretical foundation for understanding unusual routines -- A detailed case study of unusual routines -- Summary and discussion of the case study results -- Individual and organizational challenges to feedback -- A multi-level and cross-disciplinary summary of concepts related to unusual routines -- Recommendations for resolving and mitigating unusual routines and related phenomena -- Summary and a tentative integrated model of unusual routines. | |
| 520 | |a "Everyone working in and with organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to accomplish normal activities by following standard organizational procedures and then becomes enmeshed in wasteful and even harmful subroutines while trying to resolve the initial problem. They are unusual because they are not intended or beneficial, and because they are generally pervasive but individually infrequent. They are routines because they become systematic as well as embedded in ordinary functions. Using a wide range of case studies and interdisciplinary research, this book provides researchers and practitioners with a new vocabulary for identifying, understanding, and dealing with this pervasive organizational phenomenon, in order to improve worker and customer satisfaction as well as organizational performance"--Provided by publisher | ||
| 588 | 0 | |a Print version record. | |
| 546 | |a English. | ||
| 650 | 0 | |a Organizational behavior. |0 http://id.loc.gov/authorities/subjects/sh85095524 | |
| 650 | 0 | |a Organizational change. |0 http://id.loc.gov/authorities/subjects/sh85095525 | |
| 650 | 0 | |a Organizational learning. |0 http://id.loc.gov/authorities/subjects/sh95006000 | |
| 650 | 6 | |a Comportement organisationnel. | |
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| 776 | 0 | 8 | |i Print version: |a Rice, Ronald E. |t Organizations and unusual routines. |d Cambridge ; New York : Cambridge University Press, 2010 |z 9780521768641 |w (DLC) 2010021890 |w (OCoLC)601113890 |
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Datensatz im Suchindex
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| _version_ | 1813903391045189633 |
| adam_text | |
| any_adam_object | |
| author | Rice, Ronald E. |
| author2 | Cooper, Stephen D, 1950- |
| author2_role | |
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| author_GND | http://id.loc.gov/authorities/names/n81025306 http://id.loc.gov/authorities/names/n2006044401 |
| author_facet | Rice, Ronald E. Cooper, Stephen D, 1950- |
| author_role | |
| author_sort | Rice, Ronald E. |
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| callnumber-sort | HD 258.7 R525 42010EB |
| callnumber-subject | HD - Industries, Land Use, Labor |
| collection | ZDB-4-EBA |
| contents | Crazy systems, Kafka circuits and unusual routines -- Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems -- Getting personal: unusual routines at the customer service interface -- A multi-theoretical foundation for understanding unusual routines -- A detailed case study of unusual routines -- Summary and discussion of the case study results -- Individual and organizational challenges to feedback -- A multi-level and cross-disciplinary summary of concepts related to unusual routines -- Recommendations for resolving and mitigating unusual routines and related phenomena -- Summary and a tentative integrated model of unusual routines. |
| ctrlnum | (OCoLC)695982104 |
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| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 302 - Social interaction |
| dewey-raw | 302.3/5 |
| dewey-search | 302.3/5 |
| dewey-sort | 3302.3 15 |
| dewey-tens | 300 - Social sciences |
| discipline | Soziologie |
| format | Electronic eBook |
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| genre | Electronic book. |
| genre_facet | Electronic book. |
| id | ZDB-4-EBA-ocn695982104 |
| illustrated | Illustrated |
| indexdate | 2024-10-25T16:17:56Z |
| institution | BVB |
| isbn | 9780511860553 0511860552 9780511858819 0511858817 9780511857942 0511857942 9780511779886 0511779887 9781107683143 1107683149 1107217857 9781107217850 0511861958 9780511861956 9786612943607 6612943602 0511859686 9780511859687 0511857071 9780511857072 |
| language | English |
| oclc_num | 695982104 |
| open_access_boolean | |
| owner | MAIN |
| owner_facet | MAIN |
| physical | 1 online resource (xv, 383 pages :) |
| psigel | ZDB-4-EBA |
| publishDate | 2010 |
| publishDateSearch | 2010 |
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| publisher | Cambridge University Press, |
| record_format | marc |
| spelling | Rice, Ronald E. http://id.loc.gov/authorities/names/n81025306 Organizations and unusual routines : a systems analysis of dysfunctional feedback processes / Ronald E. Rice, Stephen D. Cooper. Cambridge ; New York : Cambridge University Press, 2010. 1 online resource (xv, 383 pages :) text txt rdacontent computer c rdamedia online resource cr rdacarrier data file Includes bibliographical references and index. Crazy systems, Kafka circuits and unusual routines -- Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems -- Getting personal: unusual routines at the customer service interface -- A multi-theoretical foundation for understanding unusual routines -- A detailed case study of unusual routines -- Summary and discussion of the case study results -- Individual and organizational challenges to feedback -- A multi-level and cross-disciplinary summary of concepts related to unusual routines -- Recommendations for resolving and mitigating unusual routines and related phenomena -- Summary and a tentative integrated model of unusual routines. "Everyone working in and with organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to accomplish normal activities by following standard organizational procedures and then becomes enmeshed in wasteful and even harmful subroutines while trying to resolve the initial problem. They are unusual because they are not intended or beneficial, and because they are generally pervasive but individually infrequent. They are routines because they become systematic as well as embedded in ordinary functions. Using a wide range of case studies and interdisciplinary research, this book provides researchers and practitioners with a new vocabulary for identifying, understanding, and dealing with this pervasive organizational phenomenon, in order to improve worker and customer satisfaction as well as organizational performance"--Provided by publisher Print version record. English. Organizational behavior. http://id.loc.gov/authorities/subjects/sh85095524 Organizational change. http://id.loc.gov/authorities/subjects/sh85095525 Organizational learning. http://id.loc.gov/authorities/subjects/sh95006000 Comportement organisationnel. Changement organisationnel. Apprentissage organisationnel. BUSINESS & ECONOMICS Negotiating. bisacsh Organizational behavior fast Organizational change fast Organizational learning fast Organisatiegedrag. gtt Organisatieverandering. gtt Electronic book. Cooper, Stephen D, 1950- https://id.oclc.org/worldcat/entity/E39PCjqvgt6XkCMxR7BRbRJTDy http://id.loc.gov/authorities/names/n2006044401 has work: Organizations and unusual routines (Text) https://id.oclc.org/worldcat/entity/E39PCFRxh4hTYm8chpjdKYfDYK https://id.oclc.org/worldcat/ontology/hasWork Print version: Rice, Ronald E. Organizations and unusual routines. Cambridge ; New York : Cambridge University Press, 2010 9780521768641 (DLC) 2010021890 (OCoLC)601113890 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=347877 Volltext CBO01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=347877 Volltext |
| spellingShingle | Rice, Ronald E. Organizations and unusual routines : a systems analysis of dysfunctional feedback processes / Crazy systems, Kafka circuits and unusual routines -- Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems -- Getting personal: unusual routines at the customer service interface -- A multi-theoretical foundation for understanding unusual routines -- A detailed case study of unusual routines -- Summary and discussion of the case study results -- Individual and organizational challenges to feedback -- A multi-level and cross-disciplinary summary of concepts related to unusual routines -- Recommendations for resolving and mitigating unusual routines and related phenomena -- Summary and a tentative integrated model of unusual routines. Organizational behavior. http://id.loc.gov/authorities/subjects/sh85095524 Organizational change. http://id.loc.gov/authorities/subjects/sh85095525 Organizational learning. http://id.loc.gov/authorities/subjects/sh95006000 Comportement organisationnel. Changement organisationnel. Apprentissage organisationnel. BUSINESS & ECONOMICS Negotiating. bisacsh Organizational behavior fast Organizational change fast Organizational learning fast Organisatiegedrag. gtt Organisatieverandering. gtt |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85095524 http://id.loc.gov/authorities/subjects/sh85095525 http://id.loc.gov/authorities/subjects/sh95006000 |
| title | Organizations and unusual routines : a systems analysis of dysfunctional feedback processes / |
| title_auth | Organizations and unusual routines : a systems analysis of dysfunctional feedback processes / |
| title_exact_search | Organizations and unusual routines : a systems analysis of dysfunctional feedback processes / |
| title_full | Organizations and unusual routines : a systems analysis of dysfunctional feedback processes / Ronald E. Rice, Stephen D. Cooper. |
| title_fullStr | Organizations and unusual routines : a systems analysis of dysfunctional feedback processes / Ronald E. Rice, Stephen D. Cooper. |
| title_full_unstemmed | Organizations and unusual routines : a systems analysis of dysfunctional feedback processes / Ronald E. Rice, Stephen D. Cooper. |
| title_short | Organizations and unusual routines : |
| title_sort | organizations and unusual routines a systems analysis of dysfunctional feedback processes |
| title_sub | a systems analysis of dysfunctional feedback processes / |
| topic | Organizational behavior. http://id.loc.gov/authorities/subjects/sh85095524 Organizational change. http://id.loc.gov/authorities/subjects/sh85095525 Organizational learning. http://id.loc.gov/authorities/subjects/sh95006000 Comportement organisationnel. Changement organisationnel. Apprentissage organisationnel. BUSINESS & ECONOMICS Negotiating. bisacsh Organizational behavior fast Organizational change fast Organizational learning fast Organisatiegedrag. gtt Organisatieverandering. gtt |
| topic_facet | Organizational behavior. Organizational change. Organizational learning. Comportement organisationnel. Changement organisationnel. Apprentissage organisationnel. BUSINESS & ECONOMICS Negotiating. Organizational behavior Organizational change Organizational learning Organisatiegedrag. Organisatieverandering. Electronic book. |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=347877 |
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