Virtual reference best practices :: tailoring services to your library /
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Chicago :
American Library Association,
©2009.
|
| Subjects: | |
| Online Access: | DE-862 DE-863 |
| Physical Description: | 1 online resource (viii, 148 pages) : illustrations |
| Format: | Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. |
| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9781441619129 1441619127 |
Staff View
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| contents | Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies. |
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| spelling | Kern, M. Kathleen. http://id.loc.gov/authorities/names/n2008024981 Virtual reference best practices : tailoring services to your library / M. Kathleen Kern. Chicago : American Library Association, ©2009. 1 online resource (viii, 148 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references and index. Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies. Print version record. Use copy Restrictions unspecified star MiAaHDL Electronic reproduction. [Place of publication not identified] : HathiTrust Digital Library, 2010. MiAaHDL Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. http://purl.oclc.org/DLF/benchrepro0212 MiAaHDL digitized 2010 HathiTrust Digital Library committed to preserve pda MiAaHDL English. Electronic reference services (Libraries) http://id.loc.gov/authorities/subjects/sh99004600 Bibliothèques Services de référence électroniques. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Electronic reference services (Libraries) fast Virtueller Auskunftsdienst gnd http://d-nb.info/gnd/7602238-9 Bibliothek gnd http://d-nb.info/gnd/4006439-6 Library & Information Science. hilcc Social Sciences. hilcc has work: Virtual reference best practices (Text) https://id.oclc.org/worldcat/entity/E39PCG47xqbPKwVtKvPTcMyBGd https://id.oclc.org/worldcat/ontology/hasWork Print version: Kern, M. Kathleen. Virtual reference best practices. Chicago : American Library Association, ©2009 9780838909751 0838909752 (DLC) 2008015379 (OCoLC)222250186 |
| spellingShingle | Kern, M. Kathleen Virtual reference best practices : tailoring services to your library / Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting expectations of who, when, and what -- Selecting software -- Communication : do I have to learn a new language? -- Determining a staffing model -- Assessing the costs : budgeting for virtual reference -- Collaborative virtual reference -- Aspects of training -- Marketing your virtual reference service -- Assessment and evaluation : how are we doing? -- The road ahead : next steps and emerging technologies. Electronic reference services (Libraries) http://id.loc.gov/authorities/subjects/sh99004600 Bibliothèques Services de référence électroniques. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Electronic reference services (Libraries) fast Virtueller Auskunftsdienst gnd http://d-nb.info/gnd/7602238-9 Bibliothek gnd http://d-nb.info/gnd/4006439-6 Library & Information Science. hilcc Social Sciences. hilcc |
| subject_GND | http://id.loc.gov/authorities/subjects/sh99004600 http://d-nb.info/gnd/7602238-9 http://d-nb.info/gnd/4006439-6 |
| title | Virtual reference best practices : tailoring services to your library / |
| title_auth | Virtual reference best practices : tailoring services to your library / |
| title_exact_search | Virtual reference best practices : tailoring services to your library / |
| title_full | Virtual reference best practices : tailoring services to your library / M. Kathleen Kern. |
| title_fullStr | Virtual reference best practices : tailoring services to your library / M. Kathleen Kern. |
| title_full_unstemmed | Virtual reference best practices : tailoring services to your library / M. Kathleen Kern. |
| title_short | Virtual reference best practices : |
| title_sort | virtual reference best practices tailoring services to your library |
| title_sub | tailoring services to your library / |
| topic | Electronic reference services (Libraries) http://id.loc.gov/authorities/subjects/sh99004600 Bibliothèques Services de référence électroniques. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. bisacsh Electronic reference services (Libraries) fast Virtueller Auskunftsdienst gnd http://d-nb.info/gnd/7602238-9 Bibliothek gnd http://d-nb.info/gnd/4006439-6 Library & Information Science. hilcc Social Sciences. hilcc |
| topic_facet | Electronic reference services (Libraries) Bibliothèques Services de référence électroniques. LANGUAGE ARTS & DISCIPLINES Library & Information Science General. Virtueller Auskunftsdienst Bibliothek Library & Information Science. Social Sciences. |
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