Güngör, H. (2007). Observing and registering emotional satisfaction of customer contacts: For customer satisfaction & loyalty. Amsterdam Univ. Press.
Chicago-Zitierstil (17. Ausg.)Güngör, Hüseyin. Observing and Registering Emotional Satisfaction of Customer Contacts: For Customer Satisfaction & Loyalty. [Amsterdam]: Amsterdam Univ. Press, 2007.
MLA-Zitierstil (9. Ausg.)Güngör, Hüseyin. Observing and Registering Emotional Satisfaction of Customer Contacts: For Customer Satisfaction & Loyalty. Amsterdam Univ. Press, 2007.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.