Assessing satisfaction in health and long term care :: practical approaches to hearing the voices of consumers /
Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches u...
Gespeichert in:
| Weitere Verfasser: | , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York :
Springer,
©2000.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in. |
| Beschreibung: | 1 online resource (ix, 142 pages) |
| Bibliographie: | Includes bibliographical references (pages 129-135) and index. |
| ISBN: | 9780826116895 0826116892 9786611806170 6611806172 |
Internformat
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| 245 | 0 | 0 | |a Assessing satisfaction in health and long term care : |b practical approaches to hearing the voices of consumers / |c Robert A. Applebaum, Jane K. Straker, and Scott M. Geron. |
| 260 | |a New York : |b Springer, |c ©2000. | ||
| 300 | |a 1 online resource (ix, 142 pages) | ||
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| 504 | |a Includes bibliographical references (pages 129-135) and index. | ||
| 505 | 0 | |a pt. 1. Examining consumer satisfaction: context and methods. Why the growing interest in consumer satisfaction? -- Theory of consumer satisfaction -- Approaches to measuring consumer satisfaction -- Implementing a consumer data collection strategy. pt. 2. Approaches to measuring consumer satisfaction. Measuring consumer satisfaction with in-home care -- Resident satisfaction in nursing homes and assisted living -- Measuring consumer satisfaction with health care -- Using consumer survey results: completing the quality cycle. | |
| 588 | 0 | |a Print version record. | |
| 520 | |a Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in. | ||
| 546 | |a English. | ||
| 650 | 0 | |a Patient satisfaction. |0 http://id.loc.gov/authorities/subjects/sh85098708 | |
| 650 | 0 | |a Statistics |x Methodology. | |
| 650 | 2 | |a Patient Satisfaction |0 https://id.nlm.nih.gov/mesh/D017060 | |
| 650 | 2 | 2 | |a Data Collection |
| 650 | 6 | |a Patients |x Satisfaction. | |
| 650 | 6 | |a Statistique |x Méthodologie. | |
| 650 | 7 | |a HEALTH & FITNESS |x Health Care Issues. |2 bisacsh | |
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| 650 | 7 | |a MEDICAL |x Health Policy. |2 bisacsh | |
| 650 | 7 | |a HEALTH & FITNESS |x Diseases |x General. |2 bisacsh | |
| 650 | 7 | |a MEDICAL |x Diseases. |2 bisacsh | |
| 650 | 7 | |a MEDICAL |x Health Care Delivery. |2 bisacsh | |
| 650 | 7 | |a Patient satisfaction |2 fast | |
| 700 | 1 | |a Applebaum, Robert. |0 http://id.loc.gov/authorities/names/n87889439 | |
| 700 | 1 | |a Straker, Jane K. |0 http://id.loc.gov/authorities/names/n99802514 | |
| 700 | 1 | |a Geron, Scott, |d 1952- |1 https://id.oclc.org/worldcat/entity/E39PCjwp9CXTH9DVX6WcMVjrxC |0 http://id.loc.gov/authorities/names/n90705306 | |
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| author_facet | Applebaum, Robert Straker, Jane K. Geron, Scott, 1952- |
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| contents | pt. 1. Examining consumer satisfaction: context and methods. Why the growing interest in consumer satisfaction? -- Theory of consumer satisfaction -- Approaches to measuring consumer satisfaction -- Implementing a consumer data collection strategy. pt. 2. Approaches to measuring consumer satisfaction. Measuring consumer satisfaction with in-home care -- Resident satisfaction in nursing homes and assisted living -- Measuring consumer satisfaction with health care -- Using consumer survey results: completing the quality cycle. |
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| dewey-sort | 3362.1 |
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| discipline | Soziologie |
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| id | ZDB-4-EBA-ocn298456323 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-27T13:16:37Z |
| institution | BVB |
| isbn | 9780826116895 0826116892 9786611806170 6611806172 |
| language | English |
| oclc_num | 298456323 |
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| spelling | Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers / Robert A. Applebaum, Jane K. Straker, and Scott M. Geron. New York : Springer, ©2000. 1 online resource (ix, 142 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references (pages 129-135) and index. pt. 1. Examining consumer satisfaction: context and methods. Why the growing interest in consumer satisfaction? -- Theory of consumer satisfaction -- Approaches to measuring consumer satisfaction -- Implementing a consumer data collection strategy. pt. 2. Approaches to measuring consumer satisfaction. Measuring consumer satisfaction with in-home care -- Resident satisfaction in nursing homes and assisted living -- Measuring consumer satisfaction with health care -- Using consumer survey results: completing the quality cycle. Print version record. Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in. English. Patient satisfaction. http://id.loc.gov/authorities/subjects/sh85098708 Statistics Methodology. Patient Satisfaction https://id.nlm.nih.gov/mesh/D017060 Data Collection Patients Satisfaction. Statistique Méthodologie. HEALTH & FITNESS Health Care Issues. bisacsh MEDICAL Public Health. bisacsh MEDICAL Health Policy. bisacsh HEALTH & FITNESS Diseases General. bisacsh MEDICAL Diseases. bisacsh MEDICAL Health Care Delivery. bisacsh Patient satisfaction fast Applebaum, Robert. http://id.loc.gov/authorities/names/n87889439 Straker, Jane K. http://id.loc.gov/authorities/names/n99802514 Geron, Scott, 1952- https://id.oclc.org/worldcat/entity/E39PCjwp9CXTH9DVX6WcMVjrxC http://id.loc.gov/authorities/names/n90705306 has work: Assessing satisfaction in health and long term care (Text) https://id.oclc.org/worldcat/entity/E39PCH7w6y3PPhwwmJqtBbhY6C https://id.oclc.org/worldcat/ontology/hasWork Print version: Assessing satisfaction in health and long term care. New York : Springer, ©2000 0826113052 9780826113054 (DLC) 99042882 (OCoLC)42073072 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=246125 Volltext |
| spellingShingle | Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers / pt. 1. Examining consumer satisfaction: context and methods. Why the growing interest in consumer satisfaction? -- Theory of consumer satisfaction -- Approaches to measuring consumer satisfaction -- Implementing a consumer data collection strategy. pt. 2. Approaches to measuring consumer satisfaction. Measuring consumer satisfaction with in-home care -- Resident satisfaction in nursing homes and assisted living -- Measuring consumer satisfaction with health care -- Using consumer survey results: completing the quality cycle. Patient satisfaction. http://id.loc.gov/authorities/subjects/sh85098708 Statistics Methodology. Patient Satisfaction https://id.nlm.nih.gov/mesh/D017060 Data Collection Patients Satisfaction. Statistique Méthodologie. HEALTH & FITNESS Health Care Issues. bisacsh MEDICAL Public Health. bisacsh MEDICAL Health Policy. bisacsh HEALTH & FITNESS Diseases General. bisacsh MEDICAL Diseases. bisacsh MEDICAL Health Care Delivery. bisacsh Patient satisfaction fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85098708 https://id.nlm.nih.gov/mesh/D017060 |
| title | Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers / |
| title_auth | Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers / |
| title_exact_search | Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers / |
| title_full | Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers / Robert A. Applebaum, Jane K. Straker, and Scott M. Geron. |
| title_fullStr | Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers / Robert A. Applebaum, Jane K. Straker, and Scott M. Geron. |
| title_full_unstemmed | Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers / Robert A. Applebaum, Jane K. Straker, and Scott M. Geron. |
| title_short | Assessing satisfaction in health and long term care : |
| title_sort | assessing satisfaction in health and long term care practical approaches to hearing the voices of consumers |
| title_sub | practical approaches to hearing the voices of consumers / |
| topic | Patient satisfaction. http://id.loc.gov/authorities/subjects/sh85098708 Statistics Methodology. Patient Satisfaction https://id.nlm.nih.gov/mesh/D017060 Data Collection Patients Satisfaction. Statistique Méthodologie. HEALTH & FITNESS Health Care Issues. bisacsh MEDICAL Public Health. bisacsh MEDICAL Health Policy. bisacsh HEALTH & FITNESS Diseases General. bisacsh MEDICAL Diseases. bisacsh MEDICAL Health Care Delivery. bisacsh Patient satisfaction fast |
| topic_facet | Patient satisfaction. Statistics Methodology. Patient Satisfaction Data Collection Patients Satisfaction. Statistique Méthodologie. HEALTH & FITNESS Health Care Issues. MEDICAL Public Health. MEDICAL Health Policy. HEALTH & FITNESS Diseases General. MEDICAL Diseases. MEDICAL Health Care Delivery. Patient satisfaction |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=246125 |
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