Delivering knock your socks off service /:
Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winn...
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Körperschaft: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
New York, N.Y. :
American Management Association,
©2001.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: See things from the customer's point of view Meet customer expectations and satisfy their needs Create. |
| Beschreibung: | Self-study course based on: Delivering knock your socks off service, rev. ed.; Knock your socks off answers; and Tales of knock your socks off service, copyrighted by Performance Research Associates. Title from title screen. |
| Beschreibung: | 1 online resource (1 online resource) |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9780761215257 0761215255 1283688689 9781283688680 |
Internformat
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| dewey-search | 658.8/12/07 |
| dewey-sort | 3658.8 212 17 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| spelling | Zemke, Ron. http://id.loc.gov/authorities/names/n80110217 Delivering knock your socks off service / Ron Zemke, with Bobette Hayes Williamson. New York, N.Y. : American Management Association, ©2001. 1 online resource (1 online resource) text txt rdacontent computer c rdamedia online resource cr rdacarrier text file Self-study course based on: Delivering knock your socks off service, rev. ed.; Knock your socks off answers; and Tales of knock your socks off service, copyrighted by Performance Research Associates. Title from title screen. Includes bibliographical references and index. Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: See things from the customer's point of view Meet customer expectations and satisfy their needs Create. English. Customer services Problems, exercises, etc. Customer services Examinations, questions, etc. Service à la clientèle Problèmes et exercices. Service à la clientèle Examens, questions, etc. BUSINESS & ECONOMICS Customer Relations. bisacsh Customer services fast exercise books. aat Examinations fast Problems and exercises fast Problems and exercises. lcgft http://id.loc.gov/authorities/genreForms/gf2014026154 Examinations. lcgft http://id.loc.gov/authorities/genreForms/gf2014026096 Problèmes et exercices. rvmgf Williamson, Bobette Hayes. aut Performance Research Associates. http://id.loc.gov/authorities/names/n2003091864 has work: Delivering knock your socks off service (Text) https://id.oclc.org/worldcat/entity/E39PCGhjdqkpP44ryrPtH8gjhb https://id.oclc.org/worldcat/ontology/hasWork Print version: Zemke, Ron. Delivering knock your socks off service. New York, N.Y. : American Management Association, ©2001 0761213392 (OCoLC)56415257 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=387627 Volltext CBO01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=387627 Volltext |
| spellingShingle | Zemke, Ron Williamson, Bobette Hayes Delivering knock your socks off service / Customer services Problems, exercises, etc. Customer services Examinations, questions, etc. Service à la clientèle Problèmes et exercices. Service à la clientèle Examens, questions, etc. BUSINESS & ECONOMICS Customer Relations. bisacsh Customer services fast |
| subject_GND | http://id.loc.gov/authorities/genreForms/gf2014026154 http://id.loc.gov/authorities/genreForms/gf2014026096 |
| title | Delivering knock your socks off service / |
| title_auth | Delivering knock your socks off service / |
| title_exact_search | Delivering knock your socks off service / |
| title_full | Delivering knock your socks off service / Ron Zemke, with Bobette Hayes Williamson. |
| title_fullStr | Delivering knock your socks off service / Ron Zemke, with Bobette Hayes Williamson. |
| title_full_unstemmed | Delivering knock your socks off service / Ron Zemke, with Bobette Hayes Williamson. |
| title_short | Delivering knock your socks off service / |
| title_sort | delivering knock your socks off service |
| topic | Customer services Problems, exercises, etc. Customer services Examinations, questions, etc. Service à la clientèle Problèmes et exercices. Service à la clientèle Examens, questions, etc. BUSINESS & ECONOMICS Customer Relations. bisacsh Customer services fast |
| topic_facet | Customer services Problems, exercises, etc. Customer services Examinations, questions, etc. Service à la clientèle Problèmes et exercices. Service à la clientèle Examens, questions, etc. BUSINESS & ECONOMICS Customer Relations. Customer services exercise books. Examinations Problems and exercises Problems and exercises. Examinations. Problèmes et exercices. |
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| work_keys_str_mv | AT zemkeron deliveringknockyoursocksoffservice AT williamsonbobettehayes deliveringknockyoursocksoffservice AT performanceresearchassociates deliveringknockyoursocksoffservice |