Calling for help :: language and social interaction in telephone helplines /
Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original...
Gespeichert in:
| Weitere Verfasser: | , , |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam ; Philadelphia :
John Benjamins Pub. Co.,
©2005.
|
| Schriftenreihe: | Pragmatics & beyond ;
new ser., v. 143. |
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the con. |
| Beschreibung: | 1 online resource (xviii, 351 pages) |
| Bibliographie: | Includes bibliographical references and index. |
| ISBN: | 9789027294081 9027294089 9789027253866 9027253862 1282156373 9781282156371 9786612156373 6612156376 |
| ISSN: | 0922-842X ; |
| Zugangseinschränkungen: | University staff and students only. Requires University Computer Account login off-campus. |
Internformat
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| 245 | 0 | 0 | |a Calling for help : |b language and social interaction in telephone helplines / |c edited by Carolyn D. Baker, Michael Emmison, Alan Firth. |
| 260 | |a Amsterdam ; |a Philadelphia : |b John Benjamins Pub. Co., |c ©2005. | ||
| 300 | |a 1 online resource (xviii, 351 pages) | ||
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| 490 | 1 | |a Pragmatics & beyond, |x 0922-842X ; |v new ser., v. 143 | |
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Calling for Help; Editorial page; Title page; LCC data; Dedication; Table of contents; Notes on contributors; Preface; Calling for help; I. Technical assistance; Calibrating for competence in calls to technical support; Collaborative problem description in help desk calls; The metaphoric use of space in expert-lay interaction about computing systems; II. Emotional support; The mitigation of advice; Four observations on openings in calls to Kids Help Line; 'I just want to hear somebody right now'; III. Healthcare provision. | |
| 520 | |a Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the con. | ||
| 588 | 0 | |a Print version record. | |
| 506 | |a University staff and students only. Requires University Computer Account login off-campus. | ||
| 546 | |a English. | ||
| 650 | 0 | |a Social interaction. |0 http://id.loc.gov/authorities/subjects/sh85123965 | |
| 650 | 0 | |a Helplines |x Social aspects. | |
| 650 | 0 | |a Telephone |x Social aspects. |0 http://id.loc.gov/authorities/subjects/sh85133394 | |
| 650 | 0 | |a Telephone calls. |0 http://id.loc.gov/authorities/subjects/sh99004511 | |
| 650 | 0 | |a Interpersonal communication. |0 http://id.loc.gov/authorities/subjects/sh85067481 | |
| 650 | 6 | |a Interaction sociale. | |
| 650 | 6 | |a Services d'assistance téléphonique |x Aspect social. | |
| 650 | 6 | |a Appels téléphoniques. | |
| 650 | 6 | |a Communication interpersonnelle. | |
| 650 | 7 | |a PSYCHOLOGY |x Social Psychology. |2 bisacsh | |
| 650 | 7 | |a Interpersonal communication |2 fast | |
| 650 | 7 | |a Social interaction |2 fast | |
| 650 | 7 | |a Telephone calls |2 fast | |
| 650 | 7 | |a Telephone |x Social aspects |2 fast | |
| 650 | 1 | 7 | |a Telefonische hulpverlening. |2 gtt |
| 700 | 1 | |a Baker, Carolyn D. |1 https://id.oclc.org/worldcat/entity/E39PCjvxRJfJ7y9HtTqHy69JjC |0 http://id.loc.gov/authorities/names/n88192030 | |
| 700 | 1 | |a Emmison, Michael, |d 1948- |1 https://id.oclc.org/worldcat/entity/E39PCjyywDvrb4cdXFY7PY8YMX |0 http://id.loc.gov/authorities/names/n99033256 | |
| 700 | 1 | |a Firth, Alan. |1 https://id.oclc.org/worldcat/entity/E39PCjGqRT6QFbRCVGt4FXJPw3 |0 http://id.loc.gov/authorities/names/n94039689 | |
| 776 | 0 | 8 | |i Print version: |t Calling for help. |d Amsterdam ; Philadelphia : John Benjamins Pub. Co., ©2005 |w (DLC) 2005050837 |
| 830 | 0 | |a Pragmatics & beyond ; |v new ser., v. 143. |x 0922-842X | |
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Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBA-ocn232157221 |
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| _version_ | 1816881667665559552 |
| adam_text | |
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| author2 | Baker, Carolyn D. Emmison, Michael, 1948- Firth, Alan |
| author2_role | |
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| author_GND | http://id.loc.gov/authorities/names/n88192030 http://id.loc.gov/authorities/names/n99033256 http://id.loc.gov/authorities/names/n94039689 |
| author_facet | Baker, Carolyn D. Emmison, Michael, 1948- Firth, Alan |
| author_sort | Baker, Carolyn D. |
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| collection | ZDB-4-EBA |
| contents | Calling for Help; Editorial page; Title page; LCC data; Dedication; Table of contents; Notes on contributors; Preface; Calling for help; I. Technical assistance; Calibrating for competence in calls to technical support; Collaborative problem description in help desk calls; The metaphoric use of space in expert-lay interaction about computing systems; II. Emotional support; The mitigation of advice; Four observations on openings in calls to Kids Help Line; 'I just want to hear somebody right now'; III. Healthcare provision. |
| ctrlnum | (OCoLC)232157221 |
| dewey-full | 302 |
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| dewey-ones | 302 - Social interaction |
| dewey-raw | 302 |
| dewey-search | 302 |
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| discipline | Soziologie |
| format | Electronic eBook |
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| id | ZDB-4-EBA-ocn232157221 |
| illustrated | Not Illustrated |
| indexdate | 2024-11-27T13:16:22Z |
| institution | BVB |
| isbn | 9789027294081 9027294089 9789027253866 9027253862 1282156373 9781282156371 9786612156373 6612156376 |
| issn | 0922-842X ; |
| language | English |
| oclc_num | 232157221 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (xviii, 351 pages) |
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| publishDate | 2005 |
| publishDateSearch | 2005 |
| publishDateSort | 2005 |
| publisher | John Benjamins Pub. Co., |
| record_format | marc |
| series | Pragmatics & beyond ; |
| series2 | Pragmatics & beyond, |
| spelling | Calling for help : language and social interaction in telephone helplines / edited by Carolyn D. Baker, Michael Emmison, Alan Firth. Amsterdam ; Philadelphia : John Benjamins Pub. Co., ©2005. 1 online resource (xviii, 351 pages) text txt rdacontent computer c rdamedia online resource cr rdacarrier data file Pragmatics & beyond, 0922-842X ; new ser., v. 143 Includes bibliographical references and index. Calling for Help; Editorial page; Title page; LCC data; Dedication; Table of contents; Notes on contributors; Preface; Calling for help; I. Technical assistance; Calibrating for competence in calls to technical support; Collaborative problem description in help desk calls; The metaphoric use of space in expert-lay interaction about computing systems; II. Emotional support; The mitigation of advice; Four observations on openings in calls to Kids Help Line; 'I just want to hear somebody right now'; III. Healthcare provision. Telephone helplines have become one of the most pervasive sites of expert-lay interaction in modern societies throughout the world. Yet surprisingly little is known of the in situ, language-based processes of help-seeking and help-giving behavior that occurs within them. This collection of original studies by both internationally renowned and emerging scholars seeks to improve upon this state of affairs. It does so by offering some of the first systematic investigations of naturally-occurring spoken interaction in telephone helplines. Using the methods of Conversation Analysis, each of the con. Print version record. University staff and students only. Requires University Computer Account login off-campus. English. Social interaction. http://id.loc.gov/authorities/subjects/sh85123965 Helplines Social aspects. Telephone Social aspects. http://id.loc.gov/authorities/subjects/sh85133394 Telephone calls. http://id.loc.gov/authorities/subjects/sh99004511 Interpersonal communication. http://id.loc.gov/authorities/subjects/sh85067481 Interaction sociale. Services d'assistance téléphonique Aspect social. Appels téléphoniques. Communication interpersonnelle. PSYCHOLOGY Social Psychology. bisacsh Interpersonal communication fast Social interaction fast Telephone calls fast Telephone Social aspects fast Telefonische hulpverlening. gtt Baker, Carolyn D. https://id.oclc.org/worldcat/entity/E39PCjvxRJfJ7y9HtTqHy69JjC http://id.loc.gov/authorities/names/n88192030 Emmison, Michael, 1948- https://id.oclc.org/worldcat/entity/E39PCjyywDvrb4cdXFY7PY8YMX http://id.loc.gov/authorities/names/n99033256 Firth, Alan. https://id.oclc.org/worldcat/entity/E39PCjGqRT6QFbRCVGt4FXJPw3 http://id.loc.gov/authorities/names/n94039689 Print version: Calling for help. Amsterdam ; Philadelphia : John Benjamins Pub. Co., ©2005 (DLC) 2005050837 Pragmatics & beyond ; new ser., v. 143. 0922-842X FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=229682 Volltext |
| spellingShingle | Calling for help : language and social interaction in telephone helplines / Pragmatics & beyond ; Calling for Help; Editorial page; Title page; LCC data; Dedication; Table of contents; Notes on contributors; Preface; Calling for help; I. Technical assistance; Calibrating for competence in calls to technical support; Collaborative problem description in help desk calls; The metaphoric use of space in expert-lay interaction about computing systems; II. Emotional support; The mitigation of advice; Four observations on openings in calls to Kids Help Line; 'I just want to hear somebody right now'; III. Healthcare provision. Social interaction. http://id.loc.gov/authorities/subjects/sh85123965 Helplines Social aspects. Telephone Social aspects. http://id.loc.gov/authorities/subjects/sh85133394 Telephone calls. http://id.loc.gov/authorities/subjects/sh99004511 Interpersonal communication. http://id.loc.gov/authorities/subjects/sh85067481 Interaction sociale. Services d'assistance téléphonique Aspect social. Appels téléphoniques. Communication interpersonnelle. PSYCHOLOGY Social Psychology. bisacsh Interpersonal communication fast Social interaction fast Telephone calls fast Telephone Social aspects fast Telefonische hulpverlening. gtt |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85123965 http://id.loc.gov/authorities/subjects/sh85133394 http://id.loc.gov/authorities/subjects/sh99004511 http://id.loc.gov/authorities/subjects/sh85067481 |
| title | Calling for help : language and social interaction in telephone helplines / |
| title_auth | Calling for help : language and social interaction in telephone helplines / |
| title_exact_search | Calling for help : language and social interaction in telephone helplines / |
| title_full | Calling for help : language and social interaction in telephone helplines / edited by Carolyn D. Baker, Michael Emmison, Alan Firth. |
| title_fullStr | Calling for help : language and social interaction in telephone helplines / edited by Carolyn D. Baker, Michael Emmison, Alan Firth. |
| title_full_unstemmed | Calling for help : language and social interaction in telephone helplines / edited by Carolyn D. Baker, Michael Emmison, Alan Firth. |
| title_short | Calling for help : |
| title_sort | calling for help language and social interaction in telephone helplines |
| title_sub | language and social interaction in telephone helplines / |
| topic | Social interaction. http://id.loc.gov/authorities/subjects/sh85123965 Helplines Social aspects. Telephone Social aspects. http://id.loc.gov/authorities/subjects/sh85133394 Telephone calls. http://id.loc.gov/authorities/subjects/sh99004511 Interpersonal communication. http://id.loc.gov/authorities/subjects/sh85067481 Interaction sociale. Services d'assistance téléphonique Aspect social. Appels téléphoniques. Communication interpersonnelle. PSYCHOLOGY Social Psychology. bisacsh Interpersonal communication fast Social interaction fast Telephone calls fast Telephone Social aspects fast Telefonische hulpverlening. gtt |
| topic_facet | Social interaction. Helplines Social aspects. Telephone Social aspects. Telephone calls. Interpersonal communication. Interaction sociale. Services d'assistance téléphonique Aspect social. Appels téléphoniques. Communication interpersonnelle. PSYCHOLOGY Social Psychology. Interpersonal communication Social interaction Telephone calls Telephone Social aspects Telefonische hulpverlening. |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=229682 |
| work_keys_str_mv | AT bakercarolynd callingforhelplanguageandsocialinteractionintelephonehelplines AT emmisonmichael callingforhelplanguageandsocialinteractionintelephonehelplines AT firthalan callingforhelplanguageandsocialinteractionintelephonehelplines |