The handbook of field marketing :: a complete guide to understanding and outsourcing face-to-face direct marketing /
The Handbook of Field Marketing reveals the best techniques to ensure profitable brand maximization for your company?s products Crammed with self study questions, case studies, and proven advice for success, the book offers a blueprint for best practice, enabling you to undertake robust, rigorous an...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Weitere Verfasser: | |
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
London ; Philadelphia :
Kogan Page,
2008.
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Zusammenfassung: | The Handbook of Field Marketing reveals the best techniques to ensure profitable brand maximization for your company?s products Crammed with self study questions, case studies, and proven advice for success, the book offers a blueprint for best practice, enabling you to undertake robust, rigorous and meaningful brand research. |
| Beschreibung: | 1 online resource (xxv, 241 pages :) |
| Bibliographie: | Includes bibliographical references (page 237) and index. |
| ISBN: | 9780749452902 0749452900 9780749450250 0749450258 1281091901 9781281091901 |
Internformat
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| 245 | 1 | 4 | |a The handbook of field marketing : |b a complete guide to understanding and outsourcing face-to-face direct marketing / |c Alison Williams & Roddy Mullin. |
| 260 | |a London ; |a Philadelphia : |b Kogan Page, |c 2008. | ||
| 300 | |a 1 online resource (xxv, 241 pages :) | ||
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| 504 | |a Includes bibliographical references (page 237) and index. | ||
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Cover -- Contents -- List of case studies -- Foreword -- Preface -- Introduction -- What FM is, the FM disciplines and what FM does -- Who uses FM? -- How to use this book -- What is not in this book -- Part 1 Principles -- 1 Starting with the customer -- Customers and their behaviour -- The new marketing mix -- the offer -- the six Cs -- It's all in the mind of the customer -- Managing the brand -- influencing the mind of the customer -- FM and ethics -- Summary -- Self-study questions -- 2 The business and marketing purpose behind FM -- Introduction to the business process -- How marketing fits into a business -- Business and marketing objectives -- The promotional mix -- The process of planning -- The marketing plan -- the outcome of the planning process -- Case studies -- Summary -- Self-study questions -- 3 What FM is and what it can do -- The overriding FM benefits -- The FM toolbox -- Tackling typical FM objectives -- FM for B2B, B2C and non-retail -- FM -- the user perspective -- FM staff -- a key ingredient -- FM -- the ancillaries -- Summary -- Self-study questions -- 4 The FM sales discipline -- The FM sales discipline -- direct selling -- Outsourcing -- Selling for B2B and B2C clients -- Direct sales: strategic and tactical outsourcing -- Door-to-door strategically outsourced sales -- Other sales solutions -- Summary -- Self-study questions -- 5 The FM merchandising discipline -- The merchandising discipline -- The merchandising task -- Category management -- Dealing with merchandising crises -- Tips for merchandising -- Summary -- Self-study questions -- 6 The FM auditing discipline -- Tips for planning an audit -- Summary -- Self-study questions -- 7 The FM sampling and demonstrating discipline -- Sampling -- Demonstrating -- Indoors and outdoors -- Important points -- Summary -- Self-study questions -- 8 The FM experiential marketing, roadshows and events discipline -- Purpose -- Location, location -- the venue -- Guerrilla activity -- Booking -- Assessing the results -- Summary -- Self-study questions -- 9 The FM mystery calling and shopping discipline -- Purpose of mystery shopping -- The mystery shopper's audit -- Tips for a successful mystery audit -- Summary -- Self-study questions -- 10 Ancillaries 1 -- Training -- Personal development -- Personnel systems -- Recruitment -- Management -- Appearance matters -- Equipment -- Summary -- Self-study questions -- 11 Ancillaries 2 -- IT and data management -- Warehouse and despatch -- Telephone marketing -- Summary -- Self-study questions -- Part 2 Practice -- 12 How and when to use FM -- Striking a chord -- What needs solving? -- Further thinking -- Summary -- Self-study questions -- 13 FM in operation -- Understanding the FM agency -- In the beginning -- Starting with the plan -- Project management -- Operational project management -- Choosing venues -- The project starts -- Summary -- Self-study questions. | |
| 520 | |a The Handbook of Field Marketing reveals the best techniques to ensure profitable brand maximization for your company?s products Crammed with self study questions, case studies, and proven advice for success, the book offers a blueprint for best practice, enabling you to undertake robust, rigorous and meaningful brand research. | ||
| 650 | 0 | |a Direct marketing. |0 http://id.loc.gov/authorities/subjects/sh85038256 | |
| 650 | 0 | |a Sales promotion. |0 http://id.loc.gov/authorities/subjects/sh85116738 | |
| 650 | 0 | |a Sampling. |0 http://id.loc.gov/authorities/subjects/sh85117055 | |
| 650 | 0 | |a Branding (Marketing) |0 http://id.loc.gov/authorities/subjects/sh2007006470 | |
| 650 | 6 | |a Marketing direct. | |
| 650 | 6 | |a Ventes |x Promotion. | |
| 650 | 6 | |a Échantillonnage. | |
| 650 | 6 | |a Stratégie de marque. | |
| 650 | 7 | |a branding. |2 aat | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Marketing |x Telemarketing. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Marketing |x Multilevel. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Mail Order. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Marketing |x Direct. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x E-Commerce |x Internet Marketing. |2 bisacsh | |
| 650 | 7 | |a Branding (Marketing) |2 fast | |
| 650 | 7 | |a Direct marketing |2 fast | |
| 650 | 7 | |a Sales promotion |2 fast | |
| 650 | 7 | |a Sampling |2 fast | |
| 653 | |a Face-to-face marketing; |a experiential marketing; |a sampling and demonstrations; |a field marketing | ||
| 700 | 1 | |a Mullin, Roddy. | |
| 758 | |i has work: |a The handbook of field marketing (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGwVbPVW87VVB39TWkRYRq |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
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| contents | Cover -- Contents -- List of case studies -- Foreword -- Preface -- Introduction -- What FM is, the FM disciplines and what FM does -- Who uses FM? -- How to use this book -- What is not in this book -- Part 1 Principles -- 1 Starting with the customer -- Customers and their behaviour -- The new marketing mix -- the offer -- the six Cs -- It's all in the mind of the customer -- Managing the brand -- influencing the mind of the customer -- FM and ethics -- Summary -- Self-study questions -- 2 The business and marketing purpose behind FM -- Introduction to the business process -- How marketing fits into a business -- Business and marketing objectives -- The promotional mix -- The process of planning -- The marketing plan -- the outcome of the planning process -- Case studies -- Summary -- Self-study questions -- 3 What FM is and what it can do -- The overriding FM benefits -- The FM toolbox -- Tackling typical FM objectives -- FM for B2B, B2C and non-retail -- FM -- the user perspective -- FM staff -- a key ingredient -- FM -- the ancillaries -- Summary -- Self-study questions -- 4 The FM sales discipline -- The FM sales discipline -- direct selling -- Outsourcing -- Selling for B2B and B2C clients -- Direct sales: strategic and tactical outsourcing -- Door-to-door strategically outsourced sales -- Other sales solutions -- Summary -- Self-study questions -- 5 The FM merchandising discipline -- The merchandising discipline -- The merchandising task -- Category management -- Dealing with merchandising crises -- Tips for merchandising -- Summary -- Self-study questions -- 6 The FM auditing discipline -- Tips for planning an audit -- Summary -- Self-study questions -- 7 The FM sampling and demonstrating discipline -- Sampling -- Demonstrating -- Indoors and outdoors -- Important points -- Summary -- Self-study questions -- 8 The FM experiential marketing, roadshows and events discipline -- Purpose -- Location, location -- the venue -- Guerrilla activity -- Booking -- Assessing the results -- Summary -- Self-study questions -- 9 The FM mystery calling and shopping discipline -- Purpose of mystery shopping -- The mystery shopper's audit -- Tips for a successful mystery audit -- Summary -- Self-study questions -- 10 Ancillaries 1 -- Training -- Personal development -- Personnel systems -- Recruitment -- Management -- Appearance matters -- Equipment -- Summary -- Self-study questions -- 11 Ancillaries 2 -- IT and data management -- Warehouse and despatch -- Telephone marketing -- Summary -- Self-study questions -- Part 2 Practice -- 12 How and when to use FM -- Striking a chord -- What needs solving? -- Further thinking -- Summary -- Self-study questions -- 13 FM in operation -- Understanding the FM agency -- In the beginning -- Starting with the plan -- Project management -- Operational project management -- Choosing venues -- The project starts -- Summary -- Self-study questions. |
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| discipline | Wirtschaftswissenschaften |
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roadshows and events discipline -- Purpose -- Location, location -- the venue -- Guerrilla activity -- Booking -- Assessing the results -- Summary -- Self-study questions -- 9 The FM mystery calling and shopping discipline -- Purpose of mystery shopping -- The mystery shopper's audit -- Tips for a successful mystery audit -- Summary -- Self-study questions -- 10 Ancillaries 1 -- Training -- Personal development -- Personnel systems -- Recruitment -- Management -- Appearance matters -- Equipment -- Summary -- Self-study questions -- 11 Ancillaries 2 -- IT and data management -- Warehouse and despatch -- Telephone marketing -- Summary -- Self-study questions -- Part 2 Practice -- 12 How and when to use FM -- Striking a chord -- What needs solving? -- Further thinking -- Summary -- Self-study questions -- 13 FM in operation -- Understanding the FM agency -- In the beginning -- Starting with the plan -- Project management -- Operational project management -- Choosing venues -- The project 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| id | ZDB-4-EBA-ocn182575957 |
| illustrated | Illustrated |
| indexdate | 2024-10-25T16:16:38Z |
| institution | BVB |
| isbn | 9780749452902 0749452900 9780749450250 0749450258 1281091901 9781281091901 |
| language | English |
| oclc_num | 182575957 |
| open_access_boolean | |
| owner | MAIN |
| owner_facet | MAIN |
| physical | 1 online resource (xxv, 241 pages :) |
| psigel | ZDB-4-EBA |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Kogan Page, |
| record_format | marc |
| spelling | Williams, Alison. The handbook of field marketing : a complete guide to understanding and outsourcing face-to-face direct marketing / Alison Williams & Roddy Mullin. London ; Philadelphia : Kogan Page, 2008. 1 online resource (xxv, 241 pages :) text txt rdacontent computer c rdamedia online resource cr rdacarrier polychrome. rdacc http://rdaregistry.info/termList/RDAColourContent/1003 text file rdaft http://rdaregistry.info/termList/fileType/1002 Includes bibliographical references (page 237) and index. Print version record. Cover -- Contents -- List of case studies -- Foreword -- Preface -- Introduction -- What FM is, the FM disciplines and what FM does -- Who uses FM? -- How to use this book -- What is not in this book -- Part 1 Principles -- 1 Starting with the customer -- Customers and their behaviour -- The new marketing mix -- the offer -- the six Cs -- It's all in the mind of the customer -- Managing the brand -- influencing the mind of the customer -- FM and ethics -- Summary -- Self-study questions -- 2 The business and marketing purpose behind FM -- Introduction to the business process -- How marketing fits into a business -- Business and marketing objectives -- The promotional mix -- The process of planning -- The marketing plan -- the outcome of the planning process -- Case studies -- Summary -- Self-study questions -- 3 What FM is and what it can do -- The overriding FM benefits -- The FM toolbox -- Tackling typical FM objectives -- FM for B2B, B2C and non-retail -- FM -- the user perspective -- FM staff -- a key ingredient -- FM -- the ancillaries -- Summary -- Self-study questions -- 4 The FM sales discipline -- The FM sales discipline -- direct selling -- Outsourcing -- Selling for B2B and B2C clients -- Direct sales: strategic and tactical outsourcing -- Door-to-door strategically outsourced sales -- Other sales solutions -- Summary -- Self-study questions -- 5 The FM merchandising discipline -- The merchandising discipline -- The merchandising task -- Category management -- Dealing with merchandising crises -- Tips for merchandising -- Summary -- Self-study questions -- 6 The FM auditing discipline -- Tips for planning an audit -- Summary -- Self-study questions -- 7 The FM sampling and demonstrating discipline -- Sampling -- Demonstrating -- Indoors and outdoors -- Important points -- Summary -- Self-study questions -- 8 The FM experiential marketing, roadshows and events discipline -- Purpose -- Location, location -- the venue -- Guerrilla activity -- Booking -- Assessing the results -- Summary -- Self-study questions -- 9 The FM mystery calling and shopping discipline -- Purpose of mystery shopping -- The mystery shopper's audit -- Tips for a successful mystery audit -- Summary -- Self-study questions -- 10 Ancillaries 1 -- Training -- Personal development -- Personnel systems -- Recruitment -- Management -- Appearance matters -- Equipment -- Summary -- Self-study questions -- 11 Ancillaries 2 -- IT and data management -- Warehouse and despatch -- Telephone marketing -- Summary -- Self-study questions -- Part 2 Practice -- 12 How and when to use FM -- Striking a chord -- What needs solving? -- Further thinking -- Summary -- Self-study questions -- 13 FM in operation -- Understanding the FM agency -- In the beginning -- Starting with the plan -- Project management -- Operational project management -- Choosing venues -- The project starts -- Summary -- Self-study questions. The Handbook of Field Marketing reveals the best techniques to ensure profitable brand maximization for your company?s products Crammed with self study questions, case studies, and proven advice for success, the book offers a blueprint for best practice, enabling you to undertake robust, rigorous and meaningful brand research. Direct marketing. http://id.loc.gov/authorities/subjects/sh85038256 Sales promotion. http://id.loc.gov/authorities/subjects/sh85116738 Sampling. http://id.loc.gov/authorities/subjects/sh85117055 Branding (Marketing) http://id.loc.gov/authorities/subjects/sh2007006470 Marketing direct. Ventes Promotion. Échantillonnage. Stratégie de marque. branding. aat BUSINESS & ECONOMICS Marketing Telemarketing. bisacsh BUSINESS & ECONOMICS Marketing Multilevel. bisacsh BUSINESS & ECONOMICS Mail Order. bisacsh BUSINESS & ECONOMICS Marketing Direct. bisacsh BUSINESS & ECONOMICS E-Commerce Internet Marketing. bisacsh Branding (Marketing) fast Direct marketing fast Sales promotion fast Sampling fast Face-to-face marketing; experiential marketing; sampling and demonstrations; field marketing Mullin, Roddy. has work: The handbook of field marketing (Text) https://id.oclc.org/worldcat/entity/E39PCGwVbPVW87VVB39TWkRYRq https://id.oclc.org/worldcat/ontology/hasWork Print version: Williams, Alison. Handbook of field marketing. London ; Philadelphia : Kogan Page, 2008 0749450258 9780749450250 (DLC) 2007037070 (OCoLC)163616719 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=209123 Volltext CBO01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=209123 Volltext |
| spellingShingle | Williams, Alison The handbook of field marketing : a complete guide to understanding and outsourcing face-to-face direct marketing / Cover -- Contents -- List of case studies -- Foreword -- Preface -- Introduction -- What FM is, the FM disciplines and what FM does -- Who uses FM? -- How to use this book -- What is not in this book -- Part 1 Principles -- 1 Starting with the customer -- Customers and their behaviour -- The new marketing mix -- the offer -- the six Cs -- It's all in the mind of the customer -- Managing the brand -- influencing the mind of the customer -- FM and ethics -- Summary -- Self-study questions -- 2 The business and marketing purpose behind FM -- Introduction to the business process -- How marketing fits into a business -- Business and marketing objectives -- The promotional mix -- The process of planning -- The marketing plan -- the outcome of the planning process -- Case studies -- Summary -- Self-study questions -- 3 What FM is and what it can do -- The overriding FM benefits -- The FM toolbox -- Tackling typical FM objectives -- FM for B2B, B2C and non-retail -- FM -- the user perspective -- FM staff -- a key ingredient -- FM -- the ancillaries -- Summary -- Self-study questions -- 4 The FM sales discipline -- The FM sales discipline -- direct selling -- Outsourcing -- Selling for B2B and B2C clients -- Direct sales: strategic and tactical outsourcing -- Door-to-door strategically outsourced sales -- Other sales solutions -- Summary -- Self-study questions -- 5 The FM merchandising discipline -- The merchandising discipline -- The merchandising task -- Category management -- Dealing with merchandising crises -- Tips for merchandising -- Summary -- Self-study questions -- 6 The FM auditing discipline -- Tips for planning an audit -- Summary -- Self-study questions -- 7 The FM sampling and demonstrating discipline -- Sampling -- Demonstrating -- Indoors and outdoors -- Important points -- Summary -- Self-study questions -- 8 The FM experiential marketing, roadshows and events discipline -- Purpose -- Location, location -- the venue -- Guerrilla activity -- Booking -- Assessing the results -- Summary -- Self-study questions -- 9 The FM mystery calling and shopping discipline -- Purpose of mystery shopping -- The mystery shopper's audit -- Tips for a successful mystery audit -- Summary -- Self-study questions -- 10 Ancillaries 1 -- Training -- Personal development -- Personnel systems -- Recruitment -- Management -- Appearance matters -- Equipment -- Summary -- Self-study questions -- 11 Ancillaries 2 -- IT and data management -- Warehouse and despatch -- Telephone marketing -- Summary -- Self-study questions -- Part 2 Practice -- 12 How and when to use FM -- Striking a chord -- What needs solving? -- Further thinking -- Summary -- Self-study questions -- 13 FM in operation -- Understanding the FM agency -- In the beginning -- Starting with the plan -- Project management -- Operational project management -- Choosing venues -- The project starts -- Summary -- Self-study questions. Direct marketing. http://id.loc.gov/authorities/subjects/sh85038256 Sales promotion. http://id.loc.gov/authorities/subjects/sh85116738 Sampling. http://id.loc.gov/authorities/subjects/sh85117055 Branding (Marketing) http://id.loc.gov/authorities/subjects/sh2007006470 Marketing direct. Ventes Promotion. Échantillonnage. Stratégie de marque. branding. aat BUSINESS & ECONOMICS Marketing Telemarketing. bisacsh BUSINESS & ECONOMICS Marketing Multilevel. bisacsh BUSINESS & ECONOMICS Mail Order. bisacsh BUSINESS & ECONOMICS Marketing Direct. bisacsh BUSINESS & ECONOMICS E-Commerce Internet Marketing. bisacsh Branding (Marketing) fast Direct marketing fast Sales promotion fast Sampling fast |
| subject_GND | http://id.loc.gov/authorities/subjects/sh85038256 http://id.loc.gov/authorities/subjects/sh85116738 http://id.loc.gov/authorities/subjects/sh85117055 http://id.loc.gov/authorities/subjects/sh2007006470 |
| title | The handbook of field marketing : a complete guide to understanding and outsourcing face-to-face direct marketing / |
| title_auth | The handbook of field marketing : a complete guide to understanding and outsourcing face-to-face direct marketing / |
| title_exact_search | The handbook of field marketing : a complete guide to understanding and outsourcing face-to-face direct marketing / |
| title_full | The handbook of field marketing : a complete guide to understanding and outsourcing face-to-face direct marketing / Alison Williams & Roddy Mullin. |
| title_fullStr | The handbook of field marketing : a complete guide to understanding and outsourcing face-to-face direct marketing / Alison Williams & Roddy Mullin. |
| title_full_unstemmed | The handbook of field marketing : a complete guide to understanding and outsourcing face-to-face direct marketing / Alison Williams & Roddy Mullin. |
| title_short | The handbook of field marketing : |
| title_sort | handbook of field marketing a complete guide to understanding and outsourcing face to face direct marketing |
| title_sub | a complete guide to understanding and outsourcing face-to-face direct marketing / |
| topic | Direct marketing. http://id.loc.gov/authorities/subjects/sh85038256 Sales promotion. http://id.loc.gov/authorities/subjects/sh85116738 Sampling. http://id.loc.gov/authorities/subjects/sh85117055 Branding (Marketing) http://id.loc.gov/authorities/subjects/sh2007006470 Marketing direct. Ventes Promotion. Échantillonnage. Stratégie de marque. branding. aat BUSINESS & ECONOMICS Marketing Telemarketing. bisacsh BUSINESS & ECONOMICS Marketing Multilevel. bisacsh BUSINESS & ECONOMICS Mail Order. bisacsh BUSINESS & ECONOMICS Marketing Direct. bisacsh BUSINESS & ECONOMICS E-Commerce Internet Marketing. bisacsh Branding (Marketing) fast Direct marketing fast Sales promotion fast Sampling fast |
| topic_facet | Direct marketing. Sales promotion. Sampling. Branding (Marketing) Marketing direct. Ventes Promotion. Échantillonnage. Stratégie de marque. branding. BUSINESS & ECONOMICS Marketing Telemarketing. BUSINESS & ECONOMICS Marketing Multilevel. BUSINESS & ECONOMICS Mail Order. BUSINESS & ECONOMICS Marketing Direct. BUSINESS & ECONOMICS E-Commerce Internet Marketing. Direct marketing Sales promotion Sampling |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=209123 |
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