Call Center operation :: design, operation, and maintenance /
Complete coverage of the critical issues to set up, manage and efficiently maintain a call center.
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam ; Boston :
Digital Press,
©2003.
|
| Schlagworte: | |
| Online-Zugang: | Volltext Volltext |
| Zusammenfassung: | Complete coverage of the critical issues to set up, manage and efficiently maintain a call center. |
| Beschreibung: | 1 online resource (xiii, 303 pages) : illustrations |
| Bibliographie: | Includes bibliographical references (pages 283-285) and index. |
| ISBN: | 9780080490618 0080490611 9781555582777 155558277X 9781281007018 1281007013 |
Internformat
MARC
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| 008 | 070814s2003 ne a ob 001 0 eng d | ||
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| 100 | 1 | |a Sharp, Duane E. |1 https://id.oclc.org/worldcat/entity/E39PCjHg8RftRppQbFfT4QdvVy |0 http://id.loc.gov/authorities/names/n2002094298 | |
| 245 | 1 | 0 | |a Call Center operation : |b design, operation, and maintenance / |c Duane E. Sharp. |
| 260 | |a Amsterdam ; |a Boston : |b Digital Press, |c ©2003. | ||
| 300 | |a 1 online resource (xiii, 303 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references (pages 283-285) and index. | ||
| 588 | 0 | |a Print version record. | |
| 520 | |a Complete coverage of the critical issues to set up, manage and efficiently maintain a call center. | ||
| 505 | 0 | |a Introduction to call centers -- Call center technology -- Organizing and managing the call center -- Selecting and training call center staff -- Call center case studies -- Building customer relationships with call centers. | |
| 650 | 0 | |a Call centers |x Management. | |
| 650 | 6 | |a Centres d'appels (Affaires) |x Gestion. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh | |
| 650 | 7 | |a Call centers |x Management |2 fast | |
| 758 | |i has work: |a Call Center operation (Text) |1 https://id.oclc.org/worldcat/entity/E39PCFFKHq4GCFb7RfqQPv4K3P |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Sharp, Duane E. |t Call Center operation. |d Amsterdam ; Boston : Digital Press, ©2003 |z 155558277X |z 9781555582777 |w (DLC) 2003043821 |w (OCoLC)51655487 |
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Datensatz im Suchindex
| DE-BY-FWS_katkey | ZDB-4-EBA-ocn164349357 |
|---|---|
| _version_ | 1816881652074283009 |
| adam_text | |
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| author | Sharp, Duane E. |
| author_GND | http://id.loc.gov/authorities/names/n2002094298 |
| author_facet | Sharp, Duane E. |
| author_role | |
| author_sort | Sharp, Duane E. |
| author_variant | d e s de des |
| building | Verbundindex |
| bvnumber | localFWS |
| callnumber-first | H - Social Science |
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| callnumber-raw | HE8788 .S53 2003eb |
| callnumber-search | HE8788 .S53 2003eb |
| callnumber-sort | HE 48788 S53 42003EB |
| callnumber-subject | HE - Transportation and Communications |
| collection | ZDB-4-EBA |
| contents | Introduction to call centers -- Call center technology -- Organizing and managing the call center -- Selecting and training call center staff -- Call center case studies -- Building customer relationships with call centers. |
| ctrlnum | (OCoLC)164349357 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | ZDB-4-EBA-ocn164349357 |
| illustrated | Illustrated |
| indexdate | 2024-11-27T13:16:07Z |
| institution | BVB |
| isbn | 9780080490618 0080490611 9781555582777 155558277X 9781281007018 1281007013 |
| language | English |
| oclc_num | 164349357 |
| open_access_boolean | |
| owner | MAIN DE-863 DE-BY-FWS |
| owner_facet | MAIN DE-863 DE-BY-FWS |
| physical | 1 online resource (xiii, 303 pages) : illustrations |
| psigel | ZDB-4-EBA |
| publishDate | 2003 |
| publishDateSearch | 2003 |
| publishDateSort | 2003 |
| publisher | Digital Press, |
| record_format | marc |
| spelling | Sharp, Duane E. https://id.oclc.org/worldcat/entity/E39PCjHg8RftRppQbFfT4QdvVy http://id.loc.gov/authorities/names/n2002094298 Call Center operation : design, operation, and maintenance / Duane E. Sharp. Amsterdam ; Boston : Digital Press, ©2003. 1 online resource (xiii, 303 pages) : illustrations text txt rdacontent computer c rdamedia online resource cr rdacarrier Includes bibliographical references (pages 283-285) and index. Print version record. Complete coverage of the critical issues to set up, manage and efficiently maintain a call center. Introduction to call centers -- Call center technology -- Organizing and managing the call center -- Selecting and training call center staff -- Call center case studies -- Building customer relationships with call centers. Call centers Management. Centres d'appels (Affaires) Gestion. BUSINESS & ECONOMICS Customer Relations. bisacsh Call centers Management fast has work: Call Center operation (Text) https://id.oclc.org/worldcat/entity/E39PCFFKHq4GCFb7RfqQPv4K3P https://id.oclc.org/worldcat/ontology/hasWork Print version: Sharp, Duane E. Call Center operation. Amsterdam ; Boston : Digital Press, ©2003 155558277X 9781555582777 (DLC) 2003043821 (OCoLC)51655487 FWS01 ZDB-4-EBA FWS_PDA_EBA https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=195187 Volltext FWS01 ZDB-4-EBA FWS_PDA_EBA https://www.sciencedirect.com/science/book/9781555582777 Volltext |
| spellingShingle | Sharp, Duane E. Call Center operation : design, operation, and maintenance / Introduction to call centers -- Call center technology -- Organizing and managing the call center -- Selecting and training call center staff -- Call center case studies -- Building customer relationships with call centers. Call centers Management. Centres d'appels (Affaires) Gestion. BUSINESS & ECONOMICS Customer Relations. bisacsh Call centers Management fast |
| title | Call Center operation : design, operation, and maintenance / |
| title_auth | Call Center operation : design, operation, and maintenance / |
| title_exact_search | Call Center operation : design, operation, and maintenance / |
| title_full | Call Center operation : design, operation, and maintenance / Duane E. Sharp. |
| title_fullStr | Call Center operation : design, operation, and maintenance / Duane E. Sharp. |
| title_full_unstemmed | Call Center operation : design, operation, and maintenance / Duane E. Sharp. |
| title_short | Call Center operation : |
| title_sort | call center operation design operation and maintenance |
| title_sub | design, operation, and maintenance / |
| topic | Call centers Management. Centres d'appels (Affaires) Gestion. BUSINESS & ECONOMICS Customer Relations. bisacsh Call centers Management fast |
| topic_facet | Call centers Management. Centres d'appels (Affaires) Gestion. BUSINESS & ECONOMICS Customer Relations. Call centers Management |
| url | https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=195187 https://www.sciencedirect.com/science/book/9781555582777 |
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